Setup guide

Troubleshooting
Installation and Setup Guide
3-3
•
For systems running the Windows NT operating system, press the Reset (or Halt)
button. Try rebooting your system.
•
Pay close attention to any error message that appears on your screen. If the error
message is hardware related, refer to the troubleshooting tables later in this chapter for
recommended actions.
If the error message is operating system-related, refer to online Help and the
appropriate operating system documentation supplied with your computer.
•
Check for README files, which might be factory installed, on the CD-ROM disk, or
as printed material. This README information can help you setup, configure, and
operate your computer.
NOTE: If Customer Support tells you to return a failed component, pack it in its original
container and then return it to Compaq Computer Corporation or your Compaq authorized
distributor as instructed.
•
Check that the power indicator is on and that the fans (CPU, PCI, and power supply)
are running.
•
Check the power indicator on the monitor. Also, check the monitor, keyboard, and
mouse cables to ensure that they are connected and seated properly.
•
Contact Compaq Services or your service provider for software- or hardware-related
problems.
Logging Equipment
Record all model numbers and serial numbers of your hardware components in the
Checklist portion of Chapter 4, Customer Support. This will help Customer Support
personnel to answer your questions more quickly.