. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Notice The information in this publication is subject to change without notice. COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN, NOR FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE FURNISHING, PERFORMANCE, OR USE OF THIS MATERIAL.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii Contents Preface About This Guide Symbols........................................................................................................................viii Technician Notes..........................................................................................................viii Where to Go for Help.....................................................................................................
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv Contents Removal and Replacement Procedures (continued) Cable Diagrams ......................................................................................................... 2-14 System I/O Board Cage............................................................................................. 2-16 I/O Fan ......................................................................................................................
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v Diagnostic Tools (continued) SCSI Tape Drive Test Error Codes.................................................................... 3-29 Server Manager/R Board Test Error Codes....................................................... 3-29 Pointing Device Interface Test Error Codes ...................................................... 3-30 Drive Array Advanced Diagnostics (DAAD)......................................................
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi Contents Chapter 5 Physical and Operating Specifications System Unit ................................................................................................................. 5-2 Power Supply .............................................................................................................. 5-3 Compaq ProLiant 1600 ........................................................................................
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii Preface About This Guide This Maintenance and Service Guide is a troubleshooting guide that can be used for reference when servicing Compaq ProLiant 1600 and ProLiant 1200 Servers. WARNING: To reduce the risk of personal injury from electrical shock and hazardous energy levels, only authorized service technicians should attempt to repair this equipment. Improper repairs could create conditions that are hazardous.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viii About This Guide Symbols The following text and symbols mark special information throughout this guide: WARNING: Text set off in this manner indicates that failure to follow directions in the warning could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of data.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix WARNING: To reduce the risk of personal injury from electrical shock and hazardous energy levels, do not exceed the level of repair specified in these procedures. Because of the complexity of the individual boards and subassemblies, do not attempt to make repairs at the component level or to make modifications to any printed wiring board. Improper repairs could create conditions that are hazardous.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x About This Guide Where to Go for Help Major sources of additional information are as follows: ■ Integrated Management Display ■ Electronic services ■ Compaq CDs ■ Compaq Web Site (http://www.compaq.com) ■ Other information sources Integrated Management Display The Compaq Integrated Management Display (IMD) is an integrated, 16x4 character display mounted on the front of the server.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi Compaq CDs Compaq offers the following CDs, which contain Compaq documentation and other information.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Chapter 1 Illustrated Parts Catalog This chapter provides the illustrated parts breakdown and a spares parts list for the Compaq ProLiant 1600 and ProLiant 1200 Servers. See Table 1-1 for the names of referenced spare parts.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 Illustrated Parts Catalog Figure 1-1.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3 Figure 1-2.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5 Spares Parts List - Compaq ProLiant 1600 and ProLiant 1200 Servers Continued Item 27 28 Description MEMORY 16-MB Dual Inline Memory Module (EDO, buffered, 60-ns) 32-MB Dual Inline Memory Module (EDO, buffered, 60-ns) Spares Part # 289746-001 281857-001 MASS STORAGE DEVICES 29 3-Mode 1.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6 Illustrated Parts Catalog Spares Parts List - Compaq ProLiant 1600 and ProLiant 1200 Servers Continued Item Description Spares Part # OPTIONS (continued) 61 2.1-GB Hot-Pluggable Wide Ultra 1-inch Hard Drive 242603-001 * 62 2.1-GB Non-Hot-Pluggable Wide Ultra 1-inch Hard Drive 242604-001 * 63 2.1-GB Hot-Pluggable Fast-Wide SCSI-2 1-inch Hard Drive 199878-001 * 64 2.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1 Chapter 2 Removal and Replacement Procedures This chapter provides subassembly/module-level removal and replacement procedures for the ProLiant 1600 and ProLiant 1200 Servers. After completing all necessary removal and replacement procedures, run the Diagnostics program to verify that all components operate properly.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2 Removal and Replacement Procedures Symbols in Equipment WARNING: Any surface or area of the equipment marked with these symbols indicates the presence of a hot surface or hot component. If this surface is contacted, the potential for injury exists. To reduce the risk of injury from a hot component, allow the surface to cool before touching.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3 WARNING: Because the rack allows you to stack computer components on a vertical rather than horizontal plane, you must take precautions to provide for rack stability and safety. It is important that you follow these precautions to provide for rack stability and safety, and to protect both personnel and property. Heed all cautions and warnings throughout the installation instructions that came with the server.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4 Removal and Replacement Procedures Rack Warnings WARNING: To reduce the risk of personal injury, make sure that the rack is adequately stabilized before extending a component outside the rack. A rack may become unstable if more than one component is extended for any reason. Extend only one component at a time.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5 Server Warnings and Precautions WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system components to cool before touching. WARNING: To reduce the risk of electric shock or damage to the equipment: ■ Do not disable the power cord grounding plug. The grounding plug is an important safety feature.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6 Removal and Replacement Procedures Front Bezel To remove the front bezel: 1. Unlock the front bezel keylock. 2. Open the front bezel. 3. Lift up the front bezel and pull it away from the chassis. Figure 2-1. Removing the Front Bezel Reverse steps 1 through 3 to replace the front bezel.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7 Feet To remove the feet from the chassis, one at a time: 1. Perform the preparation procedures. See page 2-2. 2. Remove the front bezel. See page 2-6. 3. Place the server on its left side. 4. Remove the T-15 screw from each foot ➊. 5. Pivot each foot down ➋, and pull it off the base of the chassis ➌. 3 2 1 Figure 2-2. Removing the Feet From the Chassis Reverse steps 1 through 5 to replace the feet.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8 Removal and Replacement Procedures Left Side Access Panel Remove the top cover to service the hot-plug drive cage, CD-ROM drive, power supply, and backplane board. To remove the left side access panel: WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system components to cool before touching them. 1. Perform the preparation procedures. See page 2-2. 2. Open the front bezel. 3.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9 Top Cover Remove the top cover to service the PCI and EISA boards, system switches, signal cables, I/O fan, Integrated Management Display (if installed), and the power switch. WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system components to cool before touching them. To remove the top cover: 1. Perform the preparation procedures. See page 2-2. 2. Open the front bezel. 3.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10 Removal and Replacement Procedures Right Side Access Panel Remove the right side access panel to convert from tower to rack or to replace a damaged panel. To remove the right side access panel from the chassis: 1. Perform the preparation procedures. See page 2-2. 2. Remove the front bezel. See page 2-6. 3. Remove the feet on the base of the right side access panel. See page 2-7. 4.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11 Mass Storage Compaq ProLiant 1600 and ProLiant 1200 Servers ship standard with a hot-plug drive cage containing three 1.6-inch hot-plug drive bays. Four removable media bays contain one third-height diskette drive and one half-height IDE CD-ROM drive. Two bays can contain a second CD-ROM, tape drives, hard drives, or any SCSI device. The Compaq ProLiant 1600 and ProLiant 1200 Servers support up to seven mass storage devices.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12 Removal and Replacement Procedures Hot-Plug Drive Cage To remove the hot-plug drive cage: 1. Perform the preparation procedures. See page 2-2. 2. Remove the front bezel. See page 2-6. 3. Remove the left side access panel. See page 2-8. 4. Disconnect all cables from the hot-plug drive cage. 5. Remove the four T-15 screws. 6. Slide the hot-plug drive cage out the front of the chassis. Figure 2-7.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13 CD-ROM Drive To remove the CD-ROM drive: 1. Perform the preparation procedures. See page 2-2. 2. Open the front bezel. 3. Remove the left side access panel. See page 2-8. 4. Remove the two T-15 screws and washers from the front of the drive. 5. Disconnect the CD-ROM cable. 6. Slide the CD-ROM drive out the front of the chassis. 7. Disconnect the power cable. Figure 2-8.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14 Removal and Replacement Procedures Diskette Drive To remove the diskette drive: 1. Perform the preparation procedures. See page 2-2. 2. Remove the front bezel. See page 2-6. 3. Remove the top cover. See page 2-9. 4. Disconnect all cables from the diskette drive. 5. Remove the two T-15 screws and washers from the front of the drive. 6. Slide the diskette drive out the front of the chassis. Figure 2-9.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-15 Cable Diagrams Figure 2-10. IDE CD-ROM Drive Cable Diagram Figure 2-11.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-16 Removal and Replacement Procedures Figure 2-12. Hot-Plug Drive Cage Cable Folding and Routing Diagram (ProLiant 1600) Figure 2-13.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-17 System I/O Board Cage The system I/O board cage contains the system I/O board with PCI slots, system switches, EISA slots, and the battery. Four slots are PCI/EISA; two are PCI only, for a total of six slots. To remove the system I/O board cage: 1. Perform the preparation procedures. See page 2-2. 2. Remove the top cover. See page 2-9. 3. Disconnect all cables from the system I/O board cage. 4.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-18 Removal and Replacement Procedures I/O Fan To remove the I/O fan: 1. Perform the preparation procedures. See page 2-2. 2. Remove the top cover. See page 2-9. 3. Loosen the single thumbscrew attaching the I/O fan to the chassis ➊. 4. Tilt the top of the I/O fan forward and away from the chassis ➋. 5. Disconnect the I/O fan cable and slide it out of the clip ➌. 6. Lift the I/O fan away from the chassis.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-19 Power Switch To remove the power switch and cable assembly: 1. Perform the preparation procedures. See page 2-2. WARNING: Any surface or area of the equipment marked with these symbols indicates the presence of electrical shock hazards. The enclosed area contains no operator-serviceable parts. To reduce the risk of injury from electrical shock hazards, do not open this enclosure. 2. Remove the front bezel. See page 2-6. 3.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-20 Removal and Replacement Procedures 6. Unwind the power supply cables and LED cables from the strain-relief casing and disconnect them from the power switch. Power SCSI Activity Figure 2-17. Disconnecting the Power Switch Cables Reverse steps 1 through 6 to replace the power switch and cable assembly.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-21 Processor Cage Assembly The processor cage assembly contains the processor cage, processor board, Pentium II adapter board (ProLiant 1600 only), processor, processor power module, terminator board, memory expansion board, and memory. See Chapter 1, “Illustrated Parts Catalog,” for the spares parts numbers for these items. Processor Cage To remove the processor cage: 1. Perform the preparation procedures. See page 2-2. 2.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-22 Removal and Replacement Procedures 5. Pull the processor cage out through the back of the chassis. Figure 2-19. Removing the Processor Cage Reverse steps 1 through 5 to replace the processor cage.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-23 Pentium II Adapter Board The Pentium II adapter board ships standard in Compaq ProLiant 1600 only. To remove the Pentium II adapter board: IMPORTANT: If a single processor is installed, a terminator board must be installed (Compaq ProLiant 1600 only). 1. Perform the preparation procedures. See page 2-2. 2. Remove the processor cage (see page 2-21) and open the cage door. 3.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-24 Removal and Replacement Procedures Terminator Board IMPORTANT: If a single processor is installed, a terminator board must be installed (Compaq ProLiant 1600 only). To remove the terminator board from the Compaq ProLiant 1600: 1. Perform the preparation procedures. See page 2-2. 2. Remove the processor cage (see page 2-21) and open the cage door. 3. Lift up two levers on each end of the terminator board ➊. 4.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-25 Processors Compaq ProLiant 1600 To remove the Compaq ProLiant 1600 processor: IMPORTANT: If a single processor is installed, a terminator board must be installed (Compaq ProLiant 1600 only). 1. Perform the preparation procedures. See page 2-2. 2. Remove the processor cage (see page 2-21) and open the cage door. 3. Remove the Pentium II adapter board and place it on a non-conductive work surface. See page 2-23. 4.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-26 Removal and Replacement Procedures Compaq ProLiant 1200 To remove the Compaq ProLiant 1200 processor: 1. Perform the preparation procedures. See page 2-2. 2. Remove the processor cage (see page 2-21) and open the cage door. 3. Push in the latches on each side of the processor until you hear two clicks ➊. This locks the tabs in the open position. 4. Lift the processor from the processor board ➋.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-27 Processor Power Module Compaq ProLiant 1600 To remove the processor power module from a Compaq ProLiant 1600 Server: 1. Perform the preparation procedures. See page 2-2. 2. Remove the processor cage (see page 2-21) and open the cage door. 3. Remove the Pentium II adapter board and place it on a non-conductive work surface. See page 2-23. 4. Pull out the clips on each end of the processor power module ➊. 5.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-28 Removal and Replacement Procedures Compaq ProLiant 1200 To remove a processor power module from a Compaq ProLiant 1200 Server: 1. Perform the preparation procedures. See page 2-2. 2. Remove the processor cage (see page 2-21) and open the cage door. 3. Remove the processor. See page 2-26. 4. Pull out the clips on each end of the processor power module ➊. 5. Lift the processor power module from the processor board ➋.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-29 Memory Expansion Board To remove the memory expansion board: 1. Perform the preparation procedures. See page 2-2. 2. Remove the processor cage. See page 2-21. 3. Lift up the locking levers on each side of the memory board ➊. 4. Lift up the memory expansion board to unplug it from the processor board slot ➋. 1 2 Figure 2-26.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-30 Removal and Replacement Procedures Memory Compaq ProLiant 1600 Servers ship standard with 64 megabytes of memory (two 32-MB DIMMs) installed on the processor board. Memory is expandable to 512 megabytes. Compaq ProLiant 1200 Servers ship standard with 32 megabytes of memory (two 16-MB DIMMs) installed on the memory board. Memory is expandable to 512 megabytes. J4 J3 J2 J1 Figure 2-27.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-31 The following guidelines MUST be followed when installing or replacing memory: ■ Use 60-ns or faster; 16-, 32-, 64-, or 128-MB; EDO 4-K refresh DIMMs. ■ DIMMs must be installed in matched pairs that are identical in size and speed. However, each pair of DIMMs need not be of the same size. For example, two 16-MB DIMMs can be installed in sockets 1 and 2, and two 32-MB DIMMs can be installed in sockets 3 and 4.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-32 Removal and Replacement Procedures 4. Push the levers on each end of the memory module ➊. 5. Pull the module from the board ➋. 1 2 1 Figure 2-29. Removing a DIMM from the Processor Board (ProLiant 1600 only) 2 1 1 Figure 2-30. Removing a DIMM from the Memory Expansion Board Reverse steps 1 through 5 to replace the DIMM. The DIMM can be installed in only one way.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-33 The following tables show possible memory upgrade configurations for Compaq ProLiant 1600 and 1200 Servers.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-34 Removal and Replacement Procedures Power Supply To remove the power supply: 1. Perform the preparation procedures. See page 2-2. 2. Remove the left side access panel. See page 2-8. 3. Remove the processor cage. See page 2-21. 4. (Compaq ProLiant 1600 only) Slide the hot-plug drive cage out slightly ➊. 5. (Compaq ProLiant 1600 only) Remove the processor baffle by detaching the velcro holding it to the power supply.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-35 Backplane Board The Compaq ProLiant 1600 backplane board has two SCSI connectors. The Compaq ProLiant 1200 backplane board has one SCSI connector To remove the backplane board: 1. Perform the preparation procedures. See page 2-2. 2. Remove the top cover. See page 2-9. 3. Remove the left side access panel. See page 2-8. 4. Remove the system I/O board cage. See page 2-17. 5. Remove the processor cage. See page 2-21.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-36 Removal and Replacement Procedures External Replacement Battery CAUTION: Do not remove the lithium battery from the system I/O board or permanent damage may occur. If the battery fails, use the external replacement battery. To install the external replacement battery: 1. Perform the preparation procedures. See page 2-2. 2. Remove the top cover. See page 2-9. 3.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1 Chapter 3 Diagnostic Tools This chapter describes software and firmware diagnostic tools available for Compaq server products.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2 Diagnostic Tools Utility Access The Compaq SmartStart and Support Software CD contains the SmartStart program and many of the Compaq utilities needed to maintain your system, including: ■ System Configuration Utility ■ Array Configuration Utility ■ Drive Array Advanced Diagnostics Utility ■ ROMPaq Firmware Upgrade Utilities CAUTION: Do not select the Erase Utility when running the SmartStart and Support Software CD.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3 ■ Run the Utilities from diskette. You can run the utilities from their individual diskettes. If you have a utility diskette newer than the version on the SmartStart and Support Software CD, use that diskette. You can also create a diskette version of the utility from the SmartStart and Support Software CD. To create diskette versions of the utilities from the CD: ■ 1. Boot the Compaq SmartStart and Support Software CD.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4 Diagnostic Tools Power-On Self-Test (POST) POST is a series of diagnostic tests that runs automatically on Compaq computers when the system is turned on.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5 104-ASR-2 Timer Failure None System board failure. Run Diagnostics. Replace failed assembly as indicated. 162-System Options Not Set 2S Configuration incorrect. Run the System Configuration Utility and correct.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6 Diagnostic Tools POST Error Messages Continued Audible Beeps L=Long S=Short Error Code Probable Source of Problem Action 163-Time & Date Not Set 2S Invalid time or date in configuration memory. Run the System Configuration Utility and correct. 164-Memory Size Error 2S Configuration memory incorrect. Run the System Configuration Utility and correct.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7 178-Processor Configuration Invalid None Processor type or step does not match configuration memory. Run the System Configuration Utility and correct. 179-System Revision Mismatch None A board was installed that has a different revision date. Run the System Configuration Utility and correct. 180-Log Reinitialized None 201-Memory Error None RAM failure. Run Diagnostics. Replace failed assembly as indicated.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8 Diagnostic Tools POST Error Messages Continued Audible Beeps L=Long S=Short Error Code Probable Source of Problem Action 203-Memory Address Error None RAM failure. Run Diagnostics. Replace failed assembly as indicated. 205-Cache Memory Error None Cache memory error. Replace the processor board in the slot indicated. 205-Option Cache Memory Error None Option cache memory error. Replace the option cache board.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9 213-System Processor Not Installed 1S System processor configured for slot indicated is missing. Install processor in the slot indicated or run the System Configuration Utility to remove the processor from the .CFG file. 214-DC-DC Converter Failed None PowerSafe Module (DC-DC Converter) failed. Run Diagnostics. Replace failed assembly as indicated. 301-Keyboard Error None Keyboard failure.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10 Diagnostic Tools POST Error Messages Continued Audible Beeps L=Long S=Short Error Code Probable Source of Problem Action ZZ-301Keyboard Error None Keyboard failure. (ZZ represents the Keyboard Scan Code.) 1. A key is stuck. Try to free it. 2. Replace the keyboard. 303-Keyboard Controller Error None System board, keyboard, or mouse controller failure. 1. Run Diagnostics. 2. Replace failed assembly as indicated.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11 702-A coprocessor has been detected that was not reported by CMOS None Installed coprocessor not configured. Run the System Configuration Utility and correct. 703-CMOS reports a coprocessor that has not been detected 2S Coprocessor or configuration error. 1. Run the System Configuration Utility and correct. 2. Replace the coprocessor.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12 Diagnostic Tools POST Error Messages Continued Audible Beeps L=Long S=Short Error Code Probable Source of Problem Action 1151-Com Port 1 Address Assignment Conflict 2S Both external and internal serial ports are assigned to COM1. Run the System Configuration Utility and correct. 1152-Com Port 2, 3, or 4 Address Assignment Conflict 2S Both external and internal serial ports are assigned to COM2, COM3 or COM4.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13 1702-SCSI cable error detected. System halted. None Incorrect cabling. 1. For integrated SCSI Controllers, ensure that the internal connector has SCSI termination attached. 2. For option card SCSI controllers, ensure that only one of the two internal connectors has termination attached.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14 Diagnostic Tools POST Error Messages Error Code Continued Audible Beeps L=Long S=Short Probable Source of Problem Action 1703-SCSI cable error detected. Internal SCSI cable not attached to system board connector. System halted. None Incorrect cabling. Ensure that the integrated SCSI controller has SCSI termination attached. 1704Unsupported Virtual Mode Disk Operation. DOS Driver Required. System halted.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15 1750-Fixed Disk 0 failed Identify command None Fixed disk drive error. Run the System Configuration Utility and correct. 1751-Fixed Disk 1 failed Identify command None Fixed disk drive error. Run the System Configuration Utility and correct. 1760-Fixed Disk 0 does not support Block Mode None Fixed disk drive error. Run the System Configuration Utility and correct.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-16 Diagnostic Tools POST Error Messages Error Code Continued Audible Beeps L=Long S=Short Probable Source of Problem Action 1764-Slot x Drive Array - Capacity Expansion Process is temporarily disabled (followed by one of the following): Expansion will resume when Array Accelerator has been reattached. Expansion will resume when Array Accelerator has been replaced.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-18 Diagnostic Tools POST Error Messages Error Code Continued Audible Beeps L=Long S=Short Probable Source of Problem Action 1769-Slot x Drive Array Drive(s) disabled due to failure during expand. Select F1 to continue with logical drives disabled. Select F2 to accept data loss and to reenable logical drives. None SMART-2 Controller error.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-19 1774-Slot x Drive Array Obsolete data found in Array Accelerator. Select F1 to discard contents of Array Accelerator. Select F2 to write contents of Array Accelerator to drives. None SMART-2 Controller error Data found in Array Accelerator is older than data found on drives. Press F1 to discard the older data in the Array Accelerator and retain the newer data on the drives.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-20 Diagnostic Tools POST Error Messages Error Code Continued Audible Beeps L=Long S=Short Probable Source of Problem Action 1777-Drive Array External Drive Subsystem Error None Cooling fan failure, internal temperature alert or open side panel. Inspect for cooling fan failure or open side panel.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-21 POST Error Messages Error Code Continued Audible Beeps L=Long S=Short Probable Source of Problem Action 1786-Drive Array Recovery Needed The following drive(s) need Automatic Data Recovery: Drive X. Select "F1" to continue with recovery of data to drive(s). Select "F2" to continue without recovery of data to drive(s). None Interim Data Recovery mode. Data has not been recovered yet.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-22 Diagnostic Tools *NOTE: The 1788 error message might also be displayed inadvertently due to a bad power cable connection to the drive or by noise on the data cable. If this message was due to a bad power cable connection, but not because of an incorrect drive replacement, repair the connection and press F2.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-23 POST Error Messages Error Code Continued Audible Beeps L=Long S=Short Probable Source of Problem Action 1789-Drive Not Responding, Physical Drive Check cables or replace physical drive X. Select "F1" to continue drive array will remain disabled. Select "F2" to fail drive(s) that are not responding Interim Recovery Mode will be enabled if configured for fault tolerance. None Cable or hard drive failure. 1.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-24 Diagnostic Tools 1792-Drive Array Reports Valid Data Found in Array Accelerator. Data will automatically be written to drive array. None This indicates that while the system was in use, power was interrupted while data was in the Array Accelerator memory. Power was then restored within eight to ten days, and the data in the Array Accelerator was flushed to the drive array. No action necessary; no data has been lost.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-25 POST Error Messages Error Code Continued Audible Beeps L=Long S=Short Probable Source of Problem Action 1793-Drive Array - Array Accelerator Battery Depleted Data Lost (Error message 1794 also displays.) None This indicates that while the system was in use, power was interrupted while data was in the Array Accelerator memory. Array Accelerator batteries failed. Data in Array Accelerator has been lost.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-26 Diagnostic Tools 1796-Drive Array - Array Accelerator Not Responding. Array Accelerator is temporarily disabled. None Array Accelerator is defective or has been removed. 1. Check that the Array Accelerator is properly seated. 2. Run the System Configuration Utility to reconfigure the Compaq IDA-2 without the Array Accelerator.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-27 POST Error Messages Error Code Continued Audible Beeps L=Long S=Short Probable Source of Problem Action 1797-Drive Array - Array Accelerator Read Error Occurred. Data in Array Accelerator has been lost. Array Accelerator is disabled. None Hard parity error while reading data from posted writes memory. Enable Array Accelerator. 1798-Drive Array - Array Accelerator Write Error Occurred. Array Accelerator is disabled.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-28 Diagnostic Tools (Run System Configuration Utility - F10 key) None A configuration error occurred during POST. Press F10 to run System Configuration Utility. (RESUME - F1 KEY) None As indicated to continue. Press the F1 key.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-29 Diagnostics Software The error messages and codes listed in Table 3-2 include all codes generated by Compaq products. Your system generates only those codes that are applicable to your configuration and options. When you select Diagnostics and Utilities from the System Configuration Utility main menu, the utility prompts you to test, inspect, upgrade, and diagnose the server.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-30 Diagnostic Tools 5. Delete the power-on password, if set. You will know that the power-on password is set when a key icon appears on the screen when POST completes. If this occurs, you must enter the password to continue. To delete the password, type the current password, a forward slash ( / ), and press the Enter key. 6.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-31 114-xx Speaker test failed. 1. Verify the speaker connection and retest. 2. Replace the speaker and retest. 3. Replace the system board and retest. 116-xx Cache test failed. Replace the system board and retest.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-32 Diagnostic Tools Primary Processor Test Error Codes Error Code 122-xx 123-xx Continued Description Recommended Action Multiprocessor Dispatch test failed. 1. Check the system configuration Interprocessor Communication test and failed. retest. 2. Replace the processor board and retest. 3. Replace the system board and retest. 199-xx Installed devices test failed. 1. Check the system configuration and retest. 2.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-33 203-xx 204-xx 205-xx 206-xx Memory write/read test failed. Memory address test failed. Walking I/O test failed. Increment pattern test failed. The following steps apply to error codes 203-xx through 210-xx: 1. Replace the memory module and retest. 2. Replace the processor board and retest. 3. Replace the memory expansion board and retest. 207-xx Invalid memory configuration-check Replace DIMMs. DIMM installation.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-34 Diagnostic Tools Memory Test Error Codes Error Code Continued Description Recommended Action 208-xx Invalid memory speed detected Replace DIMMs with timing check DIMM installation. Slow DIMMs greater than may cause data loss. 60 ns. 210-xx Random pattern test failed. The following steps apply to error code 210-xx: 1. Replace the memory module and retest. 2. Replace the processor board and retest. 3.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-35 Parallel Printer Test Error Codes The 400 series of Diagnostic error codes identifies failures with parallel printer interface card or system board functions. Corrective action may require replacement of the serial/parallel interface board or the system board assembly. Table 3-5 Parallel Printer Test Error Codes Error Code 401-xx 402-xx 403-xx 498-xx Description Printer failed or not connected.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-36 Diagnostic Tools 501-xx 502-xx 503-xx 504-xx 505-xx 506-xx 507-xx 508-xx 509-xx 510-xx 511-xx 512-xx 514-xx 516-xx Video controller test failed. Video memory test failed. Video attribute test failed. Video character set test failed. Video 80 x 25 mode 9 x 14 character cell test failed. Video 80 x 25 mode 8 x 8 character cell test failed. Video 40 x 25 mode test failed. Video 320 x 200 mode color set 0 test failed.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-37 Diskette Drive Test Error Codes The 600 series of Diagnostic error codes identifies failures with diskette, diskette drive, or system board functions. Corrective action may require replacement of the diskette, the diskette drive, or the system board assembly.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-38 Diagnostic Tools 802-xx 824-xx Video memory test failed. The following steps apply to error codes 802-xx Monochrome video text and 824-xx: mode 1. Replace monitor and retest. test failed. 2. Replace the Advanced VGA board and retest. 3. Replace monochrome board and retest. 4. Replace the system board and retest.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-39 Serial Test Error Codes The 1100 series of Diagnostic error codes identifies failures with serial/parallel interface board or system board functions. Corrective action may require replacement of the serial/parallel interface board or the system board assembly. Table 3-9 Serial Test Error Codes Error Code 1101-xx 1109-xx Description Serial port test failed. Clock register test failed.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-40 Diagnostic Tools Fixed Disk Drive Test Error Codes The 1700 series of Diagnostic error codes identifies failures with fixed disk drives, fixed disk drive controller boards, fixed disk drive cabling, and system board functions. Corrective action may require replacement of the fixed disk drive cables, fixed disk drive controller, fixed disk, or system board assembly.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-41 Tape Drive Test Error Codes The 1900 series of Diagnostic error codes identifies failures with tape cartridge, tape drive, tape drive cabling, adapter board, or system board assembly. Corrective action may require replacement of the tape cartridge, tape drive cabling, adapter board, tape drive, or system board assembly.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-42 Diagnostic Tools Advanced VGA Board Test Error Codes The 2400 series of Diagnostic error codes identifies failures with the video board, monitor, or system board assembly. Corrective action may require replacement of the monitor, video board, or system board assembly.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-43 2402-xx 2403-xx 2404-xx 2405-xx 2406-xx 2407-xx 2408-xx 2409-xx 2410-xx 2411-xx 2412-xx 2414-xx 2416-xx 2417-xx 2418-xx 2419-xx 2420-xx 2421-xx 2422-xx 2423-xx 2424-xx 2425-xx 2431-xx 2432-xx 2448-xx 2451-xx 2456-xx Video memory test failed. Video attribute test failed. Video character set test failed. Video 80 x 25 mode 9 x 14 character cell test failed. Video 80 x 25 mode 8 x 8 character cell test failed.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-44 Diagnostic Tools 2458-xx 2468-xx 2477-xx 2480-xx Advanced VGA Bit BLT Test Advanced VGA DAC Test Advanced VGA Data Path Test Advanced VGA DAC Test The following steps apply to error codes 2458-xx through 2480-xx: 1. Run Setup. 2. Replace the system board and retest.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-45 Compaq Network Interface Cards Test Error Codes The 6000 series of Diagnostic error codes identifies failures with 32-bit DualSpeed NetFlex-2/Token Ring Controllers. Corrective action may require replacement of the 32-bit DualSpeed NetFlex-2/Token Ring Controller.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-46 Diagnostic Tools SCSI Fixed Disk Drive Test Error Codes The 6500 series of Diagnostic error codes identifies failures with SCSI fixed disk drives, SCSI fixed disk drive controller boards, SCSI fixed disk drive cabling, and system board functions. Corrective action may require replacement of the fixed disk drive cables, fixed disk drive controller, fixed disk, or system board assembly.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-47 6600-xx 6605-xx CD-ROM ID failed. CD-ROM Read failed. The following steps apply to error codes 6600-xx through 6605-xx: 1. Replace the CD-ROM media and retest. 2. Check and/or replace the signal cable and retest. 3. Check the switch settings on the adapter board (if applicable). 4. Replace the SCSI controller (if applicable) and retest. 5. Replace the CD-ROM drive and retest. 6. Replace the system board and retest.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-48 Diagnostic Tools SCSI Tape Drive Test Error Codes The 6700 series of Diagnostic error codes identifies failures with tape cartridge, tape drive, media changer, tape drive cabling, adapter board, or system board assembly. Corrective action may require replacement of the tape cartridge, tape drive, media changer, tape drive cabling, adapter board, or system board assembly.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-49 7000-11 7000-12 7000-13 7000-14 7000-15 7000-21 7000-22 7000-23 7000-24 Processor (80186 Timer) Processor (80186 Registers) Processor (Watch Dog Timer) Processor (8570 RAM) Processor (8570 RTC) Memory Memory Write/Read Memory Address Memory Refresh Alert For error codes 7000-11 through 7000-46, replace the Server Manager/R board and retest.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-50 Diagnostic Tools Server Manager/R Board Test Error Codes Continued Error Code Description Recommended Action 7000-25 7000-26 7000-27 7000-28 7000-33 7000-34 7000-35 7000-41 7000-42 7000-43 7000-44 7000-45 7000-46 Memory Increment Memory Random For error codes 7000-11 through Data 7000-46, replace the Server Manager/R board and retest.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-51 8601-xx Pointing Device Interface test failed. The following steps apply for the 8601-xx error codes: 1. Replace with a working pointing device and retest. 2. Replace the system board and retest.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-52 Diagnostic Tools Drive Array Advanced Diagnostics (DAAD) Drive Array Advanced Diagnostics (DAAD) is a DOS-based tool designed to run on all Compaq products that contain a Compaq Drive Array Controller. The error messages and codes listed include all codes generated by Compaq products. Your system generates only codes applicable to your configuration and options.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-53 Starting DAAD To start DAAD: 1. Insert the DAAD diskette into drive A. 2. Reboot the system - OR - if you are at the DOS prompt, enter the following: A:DAAD NOTE: To generate a DAAD report without starting the interactive portion of the utility, enter the following at the DOS prompt: DAAD filename where filename is the name of the file or report. 3. A dialog box is displayed, indicating the version of DAAD installed.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-54 Diagnostic Tools Table 3-20 DAAD Diagnostic Messages Message Description Recommended Action Accelerator board not detected Array controller did not detect a configured array accelerator board. Install array accelerator board on array controller. If an array accelerator board is installed, check for proper seating on the array controller board.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-55 Accelerator status: Possible data loss in cache Possible data loss detected during power-up due to all batteries being below sufficient voltage level and no presence of the identification signatures on the array accelerator board. There is no way to determine if dirty or bad data was in the cache and is now lost. Accelerator status: Temporarily disabled Array accelerator board has been temporarily disabled.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-56 Diagnostic Tools DAAD Diagnostic Messages Message Continued Description Recommended Action Accelerator status: Valid data found at reset Valid data was found in posted write memory at reinitialization. Data will be flushed to disk. Not an error or data loss condition. No action needs to be taken. Accelerator status: Warranty alert Catastrophic problem with array accelerator board.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-57 signature is zero nonvolatile RAM contains a configuration signature that is zero. Old versions of the System Configuration Utility could cause this. System Configuration Utility to configure the controller and nonvolatile RAM.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-58 Diagnostic Tools DAAD Diagnostic Messages Message Continued Description Recommended Action Configuration signature mismatch Array accelerator board configured for a different array controller board. Configuration signature on array accelerator board does not match the one stored on the array controller board. To recognize the array accelerator board, run the System Configuration Utility.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-59 Controller needs replacing (DAAD Error 104) The Intelligent Array Expansion System firmware is less than version 1.14. Replace the controller as soon as possible. Controller reported POST error. Error Code: x The controller returned an error from its internal Power-On Self Tests. Replace the controller.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-60 Diagnostic Tools DAAD Diagnostic Messages Message Continued Description Recommended Action Controller restarted with a signature of zero DAAD did not find a valid configuration signature to use to get the data. Nonvolatile RAM may not be present (unconfigured) or the signature present in nonvolatile RAM may not match the signature on the controller.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-61 upgrading recommended version. firmware to the latest revision. Drive (bay) X has invalid M&P stamp Physical drive has invalid monitor and performance data. Run the System Configuration Utility to properly initialize this drive. Drive X indicates position Y Message indicates which physical drive appears to be scrambled or in a drive bay other than the one for which it was originally configured.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-62 Diagnostic Tools DAAD Diagnostic Messages Message Continued Description Recommended Action Drive (bay) X RIS copy mismatch The copies of the RIS on this drive do not match. This drive may need to be replaced. Check for other errors. Drive (bay) X upload code not readable An error occurred while DAAD was trying to read the upload code information from this drive.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-63 adapter resources sufficient resources to perform operations to the array accelerator board. Drive rebuild may be occurring. the array accelerator board until the drive rebuild completes. Less than 75% batteries at sufficient voltage The operation of the array accelerator board has been disabled due to less than 75% of the battery packs being at the sufficient voltage level.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-64 Diagnostic Tools DAAD Diagnostic Messages Message Continued Description Recommended Action Logical drive X failed due to cache error This logical drive failed due to a catastrophic cache error. Replace the array accelerator board and reconfigure using the System Configuration Utility. Logical Drive X status = FAILED This status could be issued for several reasons.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-65 OVERHEATING System drives is beyond safe operating levels. Logical Drive X status = RECOVERING A physical drive in this logical drive has failed and has now been replaced. The replaced drive is rebuilding from the mirror drive or the parity data. Nothing needs to be done. Normal operations can occur.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-66 Diagnostic Tools DAAD Diagnostic Messages Message Continued Description Recommended Action Logical Drive X status = WRONG DRIVE REPLACED A physical drive in this logical drive has failed. The incorrect drive was replaced. Replace the drive that was incorrectly replaced. Then, replace the original drive that failed with a new drive.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-67 cable. If that does not work, the drive may need to be replaced. Drive (bay) X is a replacement drive This drive has been replaced. This message displays if a drive is replaced in a fault tolerant logical volume. If the replacement was intentional, allow the drive to rebuild.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-68 Diagnostic Tools DAAD Diagnostic Messages Message Continued Description Recommended Action Drive (bay) X is a replacement drive marked OK This drive has been replaced and marked OK by the firmware. This may occur if a drive has an intermittent failure (for example, if a drive has previously failed, then when DAAD is run, the drive starts working again). Replace the drive.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-69 Threshold for drive (bay) X violated This message indicates that a monitor and performance threshold for this drive has been violated. Check for the particular threshold that has been violated. Threshold violations for drive (bay) X This is a list of the individual thresholds that have been violated for this drive. The drive may need to be replaced.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-70 Diagnostic Tools DAAD Diagnostic Messages Message Continued Description Recommended Action Unknown disable code A code was returned from the array accelerator board that DAAD does not recognize. Obtain the latest version of DAAD. Warning bit detected A monitor and performance threshold violation may have occurred. The status of a logical drive may not be OK.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-71 Integrated Management Log On servers supporting the Integrated Management Display, Compaq Integrated Management Display Log replaces the Critical Error Log and Correctable Memory Logs, recording system events and storing them in an easily viewable form. It marks each event with a time-stamp with one-minute granularity.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-72 Diagnostic Tools Viewing the Event List 1. From Compaq Insight Manager, select the appropriate server, then select View Device Data. The selected server is displayed with buttons around its perimeter. 2. Select the Recovery button. 3. Select Integrated Management Log. NOTE: You can only view the list from the Recovery/Integrated Management screen. To print the list, follow the instructions below. 4.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-73 List of Events The event list displays the affected components and the associated error messages. Though the same basic information is displayed, the format of the list may be different, depending on how you are viewing it: on the Integrated Management Display, from within Compaq Insight Manager, or from within the Compaq Survey Utility.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-76 Diagnostic Tools Rapid Recovery Services Compaq servers provide rapid recovery services for diagnosing and recovering from errors. These tools are available for local and remote diagnosis and recovery. Rapid recovery means fast identification and resolution of complex faults.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-79 Compaq Integrated Remote Console The standard Compaq Integrated Remote Console performs a wide range of configuration activities.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-81 Booting into Compaq Utilities When you enable ASR-2 to start into Compaq Utilities and a critical error occurs, the operating system-specific Health Driver logs the error information in the Critical Error Log and the ASR-2 feature restarts the server. When the system reinitializes, the system pages the designated administrator (if enabled), and starts Compaq Utilities from the hard drive.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-82 Diagnostic Tools Table 3-22 Compaq System Configuration Utility Pager Settings for Booting into Compaq Utilities Pager Data Setting Description Pager status Enabled Indicates if the pager feature is enabled or disabled. Pager dial string ATDT 5555555 Indicates the pager dial string and delay before the pager message.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-83 Dial-out status Enabled Allows ASR-2 to dial out to a remote workstation. If you selected this option, Dial In Status is automatically selected. To use the dial-out feature, set Dial-Out Status to Enabled and set the Dial-Out String to the correct phone number. You must also set the Reset Boot option to Boot Compaq Utilities.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-84 Diagnostic Tools Compaq System Configuration Utility Pager Settings for Booting into Compaq Utilities Continued Pager Data Setting Dial-out string 555-1234 Enter the dial string followed by the remote computer's telephone number. Network status Enabled To allow network access to Compaq Utilities, set Network Status to Enabled and make sure the Reset Boot option is set to Boot Compaq Utilities.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-85 Network IP net mask Enter the net mask for this server in standard dot notation. NOTE: This is not used if you select Custom for network controller. You must enter your IP address in the NET. CFG file that you load into the system partition. Network IP router address Enter the router to be used for this server in standard dot notation. NOTE: This is not used if you select Custom for network controller.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-86 Diagnostic Tools ■ Network card slot Slot # ■ Network frame type ETHERNET_II ■ Network IP address xxx.xxx.xxx.xxx ■ Network IP net mask xxx.xxx.xxx.xxx ■ Network IP router address xxx.xxx.xxx.xxx ASR-2 Security The standard Compaq password features function differently during ASR-2 than during a typical system startup. During ASR-2, the system does not prompt for the Power-On Password.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-87 Critical Error Log The Critical Error Log records memory errors, as well as catastrophic hardware and software errors that cause the system to fail. This information helps you quickly identify and correct the problem, thus minimizing downtime. You can view the Critical Error Log through the Compaq Insight Manager.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-88 Diagnostic Tools Error Detected On Boot Up The server detected an error during the Power-On Self-Test (POST). Processor Prefailure A CPU has passed an internal corrected error threshold; excessive internal ECC cache errors .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-89 Critical Error Log Messages Message Continued Description NMI - PCI Bus Parity Error A parity error was detected on the PCI bus. NMI - Expansion Board Error A board on the expansion bus indicated an error condition, resulting in a server failure. NMI - Expansion Bus Master Time-Out A bus master expansion board in the indicated slot did not release the bus after its maximum time, resulting in a server failure.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-90 Diagnostic Tools Revision History Table Some errors can be resolved by reviewing changes to the server’s configuration. The server has an Automatic Revision Tracking (ART) feature that helps you review recent changes to the server’s configuration.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-91 Storage Fault Recovery Tracking This feature tracks over 12 failure-indication parameters, such as time-outs, spin-up and self-test errors of SCSI drives. You can use these parameters to pinpoint failed storage subsystem components and to recover from controller or hard drive failure. Storage Automatic Reconstruction This feature automatically reconstructs data to an online spare or to a replaced drive if a drive fails.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-92 Diagnostic Tools Remote Service Features Compaq servers have the following management features that you can access by modem or network: Table 3-25 Compaq Servers Remote Management Features Feature Description Service Session Provides remote access to all the utilities on the system partition, including Diagnostics utilities, Inspect, ROMPaq, Drive Array Advanced Diagnostics (DAAD), and the System Configuration Utility.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-93 ROMPaq Using flash ROM in Compaq servers allows the firmware (BIOS) to be upgraded with system or option ROMPaq utilities. To upgrade the ROM: ■ Run the ROMPaq utility from the system partition, or ■ Insert a ROMPaq diskette into drive A and cold boot the system. The ROMPaq utility then checks the system and provides a choice (if more than one exists) of ROM revisions to which the system can be upgraded.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-94 Diagnostic Tools ■ Asset Management - Exports asset information from the Compaq Insight Manager database to leading database and spreadsheet applications. ■ Remote Management - Manages in-band or out-of-band devices, online or offline, from anywhere. ■ Reporting - Using Automatic Data Collection, gathers historic performance information for graphing or export purposes.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1 Chapter 4 Connectors, Switches, and Jumpers This chapter provides connector, switch, and jumper information for the Compaq ProLiant 1600 and ProLiant 1200 Servers. Compaq ProLiant 1600 Processor Board Components See Table 4-1 for the names of the Compaq ProLiant 1600 processor board components. 1 2 5 3 4 6 Figure 4-1.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2 Connectors, Switches, and Jumpers Rear Connectors and LEDs See Table 4-2 for the names of the Compaq ProLiant 1600 processor board connectors and LEDs. 1 2 3 4 5 7 6 Figure 4-2.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3 SW1 - Bus/Core Ratio Settings The bus/core frequency ratio switch is located on the Compaq ProLiant 1600 processor board.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4 Connectors, Switches, and Jumpers Compaq ProLiant 1200 Processor Board Components See Table 4-4 for the names of the Compaq ProLiant 1200 processor board components. 2 1 4 5 3 6 Figure 4-3.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5 Rear Connectors and LEDs See Table 4-5 for the names of the Compaq ProLiant 1200 processor board connectors and LEDs. 1 2 4 3 5 6 7 Figure 4-4.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6 Connectors, Switches, and Jumpers SW1 - Bus/Core Ratio Settings The bus/core frequency ratio switch is located on the Compaq ProLiant 1200 processor board.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7 System I/O Board The Compaq ProLiant 1600 and ProLiant 1200 support the same system I/O board; however, the boards contain different ROM code. The components, connectors, and switch settings are the same for the Compaq ProLiant 1600 and ProLiant 1200. Components See Table 4-7 for the names of the Compaq ProLiant 1600 and ProLiant 1200 system I/O board components. 1 2 3 4 5 6 7 8 9 10 11 13 12 Figure 4-5.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8 Connectors, Switches, and Jumpers Rear Connectors See Table 4-8 for the names of the Compaq ProLiant 1600 and ProLiant 1200 expansion system board connectors. 1 3 2 4 Figure 4-6.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9 SW1 - System Maintenance Switch The following table defines the function for each SW1 switch setting on the Compaq ProLiant 1600 and ProLiant 1200 system I/O board. The default positions are indicated below. See Figure 4-5 and Table 4-7 for the location of the switch. Table 4-9 SW1 - System Maintenance Switch Settings Switch Function ON OFF 1 Disable On-Board Video On-board video is disabled.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1 Chapter 5 Physical and Operating Specifications This section provides operating and performance specifications for Compaq ProLiant 1600 and ProLiant 1200 Servers.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2 Physical and Operating Specifications System Unit Table 5-1 Compaq ProLiant 1600 and ProLiant 1200 System Unit Specifications U.S. International Dimensions Height 18.63 in 47.32 cm Depth 22.67 in 57.58 cm Width Weight (no hard drive installed) 10.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3 Power Supply Compaq ProLiant 1600 Table 5-2 Compaq ProLiant 1600 Power Supply Specifications U.S. International Input Specifications Nominal Line Voltage 115 VAC 230 VAC Range Input Line 90 VAC - 132 VAC 180 VAC - 264 VAC Frequency Range 47Hz - 63Hz 47Hz - 63Hz Power Factor .98 .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4 Physical and Operating Specifications Compaq ProLiant 1200 Table 5-3 Compaq ProLiant 1200 Power Supply Specifications U.S. International Input Specifications Nominal Line Voltage 115 VAC 230 VAC Range Input Line 90-132 VAC 180-264 VAC Frequency Range 47-63 VAC 47-63 VAC Power Factor .98 .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5 1.44-MB Diskette Drive Table 5-5 1.44-MB Diskette Drive Specifications Size 3 1/2 in LED Indicators (front panel) Green Read/Write Capacity per Diskette (high/low density) 1.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6 Physical and Operating Specifications 16X CD-ROM Drive drive Table 5-6 16X CD-ROM Drive Specifications Applicable Disk CD-ROM (Mode 1 and 2) CD-DA, CD-XA; Photo CD (single and multi-session) Mixed Mode (audio and data combined) Capacity 540 MB (Mode 1, 12 cm) 630 MB (Mode 2, 12 cm) 180 MB (8 cm) Block Size 2048 bytes (Mode 1) 2340, 2336, bytes (Mode 2) 2352 bytes (CD-DA) 2328 bytes (CD-XA) Dimensions Height 1.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
