ProLiant 8500 Server Maintenance and Service Guide Third Edition (April 2000) Part Number 124847-003 Spare Part Number 123190-003 Compaq Computer Corporation
Notice © 2000 Compaq Computer Corporation. Compaq, Compaq Insight Manager, ProLiant, QuickFind, ROMPaq, SmartStart, and the Compaq logo Registered in U. S. Patent and Trademark Office. Netelligent and QuickLock are trademarks and/or service marks of Compaq Information Technologies Group, L.P. Microsoft, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation. Intel Pentium, and Xeon are trademarks of Intel Corporation. UNIX is a registered trademark of The Open Group.
Contents About This Guide Text Conventions ......................................................................................................vii Symbols in Text........................................................................................................viii Symbols on Equipment.............................................................................................viii Rack Stability .........................................................................................................
iv Compaq ProLiant 8500 Server Maintenance and Service Guide Removal and Replacement Procedures continued Processor and Memory Module..............................................................................2-19 Shipping Screw ...............................................................................................2-19 Opening and Removing the Processor and Memory Module..........................2-20 Memory Board ..................................................................................
Contents Diagnostic Tools continued Diagnostics Software..............................................................................................3-30 Steps for Diagnostics.......................................................................................3-30 100 – 199, Primary Processor Test Error Codes .............................................3-31 200 – 299, Memory Test Error Codes .............................................................3-32 300 – 399, Keyboard Test Error Codes ........
vi Compaq ProLiant 8500 Server Maintenance and Service Guide Connectors, Switches, and LED Indicators continued LED Indicators .........................................................................................................4-8 System Interconnect Status Indicator LED Indicators.......................................4-8 Hot-Pluggable I/O Fan LED Indicators.............................................................4-9 PCI Hot Plug LED Indicators...................................................
About This Guide This maintenance and service guide can be used for reference when servicing Compaq ProLiant 8500 servers. WARNING: To reduce the risk of personal injury from electric shock and hazardous energy levels, only authorized service technicians should attempt to repair this equipment. Improper repairs could create conditions that are hazardous.
viii Compaq ProLiant 8500 Server Maintenance and Service Guide Symbols in Text These symbols may be found in the text of this guide. They have the following meanings. WARNING: Text set off in this manner indicates that failure to follow directions in the warning could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information.
About This Guide This symbol indicates that the component exceeds the recommended weight for one individual to handle safely. 42 - 62 kg 93 - 137 lb WARNING: To reduce the risk of personal injury or damage to the equipment, observe local occupational health and safety requirements and guidelines for manual material handling. Rack Stability WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that: ■ The leveling jacks are extended to the floor.
x Compaq ProLiant 8500 Server Maintenance and Service Guide Getting Help If you have a problem and have exhausted the information in this guide, you can get further information and other help in the following locations: ■ User documentation ■ Compaq Service Quick Reference Guide ■ Service training guides ■ Compaq service advisories and bulletins ■ Compaq QuickFind ■ Compaq Insight Manager ■ Compaq Download Facility: Call 1-281-518-1418 Integrated Management Display Some Compaq server models
About This Guide Compaq Technical Support In North America, call the Compaq Technical Phone Support Center at 1-800-OK-COMPAQ. This service is available 24 hours a day, 7 days a week. For continuous quality improvement, calls may be recorded or monitored. Outside North America, call the nearest Compaq Technical Support Phone Center. Telephone numbers for worldwide Technical Support Centers are listed on the Compaq website. Access the Compaq website by logging on to the Internet: http://www.compaq.
Chapter 1 Illustrated Parts Catalog This chapter provides the illustrated parts breakdown and a spare parts list for the Compaq ProLiant™ 8500 Server with Intel Pentium III Xeon processor. See the table following each illustration for the names of referenced spare parts.
1-2 Compaq ProLiant 8500 Server Maintenance and Service Guide Mechanical Parts Exploded View 5 2 1 3 7 4 6 Figure 1-1.
Illustrated Parts Catalog 1-3 Table 1-1 Mechanical Spare Parts List Item Description Spares Part Number Chassis 1 Chassis 122231-001 2 Top access panel 122214-001 3 Processor module (with processor board) 122216-001 4 Media module 146446-001 a) Drive tray drawer* b) Drive tray bezel assembly* c) Drive cage assembly* d) Integrated Management Display (IMD)* e) CD-ROM/1.
1-4 Compaq ProLiant 8500 Server Maintenance and Service Guide Processor and Memory Module Exploded View 10a 11 9 10b 12 14 13 16a 8b 15a 8a 8d 15c 15d 15b 8c Figure 1-2.
Illustrated Parts Catalog 1-5 Table 1-2 Processor and Memory Module Spare Parts List Item Description Spares Part Number Boards 8 Processor module with processor board 122216-001 a) Processor drawer b) Processor/Memory host board c) Processor guide, front d) Processor guide, rear e) Processor Power Module guide* f) Memory guide (qty 2)* g) Memory board insertion guide* h) Air baffle assembly* i) Neoprene bumpers (qty 2)* j) Black keeper* 9 Processor, 550 MHz with 2-MB cache with heatpipe 153
1-6 Compaq ProLiant 8500 Server Maintenance and Service Guide Table 1-2 Processor and Memory Module Spare Parts List continued Item Description Spares Part Number 13 Memory module, 256 MB, 60 ns 146489-001 14 Cache Accelerator (qty 2) 143887-001 15 Miscellaneous plastics kit 123185-001 a) Memory guide right and left (qty 2) b) Terminator PPM guide c) Drawer ejector right front d) Drawer ejector left front e) Fan cage plenum* f) Plenum, 9 slot, top* g) Plenum, 2 slot* h) I/O plenum, 9 slot* i
Illustrated Parts Catalog Media Module Exploded View 19 17b 18 20 22 21 Figure 1-3.
1-8 Compaq ProLiant 8500 Server Maintenance and Service Guide Table 1-3 Media Module Spare Parts List Item Description Spares Part Number Chassis 17 Front bezel kit 122236-001 a) Processor bezel* b) Media bezel c) IMD blank panel* Assemblies 18 Media module 146446-001 19 IMD with cable 122223-001 20 Power switch assembly with LED 122233-001 Mass Storage 21 Wide Ultra2 hard drive with tray, 9 GB 1 inch 386536-001 22 LVDS 1-inch hard drive blank 122759-001 *Not shown
Illustrated Parts Catalog I/O Module Exploded View 25 28b 24 23d 26b 27 26a 26c 29e 29i 26d 23b 29f 29g 23a 29l 29k Figure 1-4.
1-10 Compaq ProLiant 8500 Server Maintenance and Service Guide Table 1-4 I/O Module Spare Parts List Item Description Spare Part Number Chassis 23 I/O Module (with I/O board) 122229-001 a) I/O board b) Array enabler board (replacement part is Item 40, Table 1-5) c) I/O drawer sheet metal and plastics* d) Fan cage e) Fiber optic fan cage CA assembly* f) Hot-pluggable fan interface* g) PCI POC divider* h) Fiber optic fan plenum CA assembly* i) Hot-pluggable basket, 9 slot* j) PCI Hot Plug switch
Illustrated Parts Catalog 1-11 Table 1-4 I/O Module Spare Parts List continued Item 29 Description Spare Part Number Miscellaneous plastics kit* 123185-001 a) Memory guide right and left (qty 2)* b) Terminator PPM guide* c) Drawer ejector right front (qty 2)* d) Drawer ejector left front (qty 2)* e) Fan cage plenum f) Plenum, 9 slot, top g) Plenum, 2 slot h) I/O plenum, 9 slot* i) Port PCI retainers (qty 11) j) Memory board connector guide front* k) I/O slot double guide l) I/O slot triple gui
1-12 Compaq ProLiant 8500 Server Maintenance and Service Guide Table 1-5 Miscellaneous and Options Spare Parts List continued Item Description Spare Part Number 34 Country kit* 152406-001 35 Return kit* 123189-001 36 Carton and buns, international* 123189-002 37 Maintenance and service guide* 124847-003 38 Illustrated parts map* 125792-003 39 Internal battery* 179322-001 40 Integrated Array Enabler Board* 122232-001 41 Ethernet loopback RJ-45* 317465-001 42 Wide Ultra2 hard dri
Chapter 2 Removal and Replacement Procedures This chapter provides subassembly/module-level removal and replacement procedures for Compaq ProLiant 8500 servers. After completing all necessary removal and replacement procedures, run the Diagnostics program to verify that all components operate properly.
2-2 Compaq ProLiant 8500 Server Maintenance and Service Guide Electrostatic Discharge Information A discharge of static electricity can damage static-sensitive devices or microcircuitry. Proper packaging and grounding techniques are necessary precautions to prevent damage. To prevent electrostatic damage, observe the following precautions: Transport products in static-safe containers such as conductive tubes, bags, or boxes.
Removal and Replacement Procedures Preparation Procedures System power in Compaq ProLiant 8500 servers does not completely shut off with the front panel Power On/Standby switch. The switch toggles between On and Standby, rather than On and Off. The Standby position removes power from most electronics and the drives, but portions of the power supply, the Integrated Management Display (IMD), the system interlock circuitry, and some internal circuitry remain active.
2-4 Compaq ProLiant 8500 Server Maintenance and Service Guide Before beginning any of the removal and replacement procedures for non-hot-pluggable devices: 1. Press the Power On/Standby switch to Standby. This places the server in Standby mode, thereby disabling the main power supply output and providing auxiliary power (+5V) to the server. Standby does not disable main input power. 2. Verify that the system LED on the front panel, near the Power On/Standby switch, is off and that the fan noise stops. 3.
Removal and Replacement Procedures Server Warnings and Precautions WARNING: To reduce the risk of personal injury from electric shock and hazardous energy levels, only authorized service technicians should attempt to repair this equipment. Improper repairs could create conditions that are hazardous. WARNING: To reduce the risk of personal injury from hazardous energy or damage to the equipment when working on energized servers: ■ Remove all watches, rings, and any other loose-fitting jewelry.
2-6 Compaq ProLiant 8500 Server Maintenance and Service Guide Compaq ProLiant 8500 Server In Compaq ProLiant 8500 servers, options, and accessories are easily accessed through a sliding top access panel and three removable modules: the processor and memory module, the media module, and the I/O module. See Figure 2-1, Figure 2-2, Table 2-1, and Table 2-2 for identification of these modules and other components. 2 1 5 4 3 Figure 2-1.
Removal and Replacement Procedures 1 2 3 Figure 2-2. Compaq ProLiant 8500 server – rear view Table 2-2 Rear Components Item Description I/O module with system fans Integrated server lift handles Hot-pluggable power supplies Server Modules The Compaq ProLiant 8500 server chassis facilitates the replacement or installation of hardware using three removable modules and a sliding top access panel. Table 2-3 describes the contents of the modules and how to access the components.
2-8 Compaq ProLiant 8500 Server Maintenance and Service Guide Table 2-3 Module and Bay Components continued Module Contents To Access Processor and memory module Processor bus/core ratio switches Remove processor and memory module. Cache Accelerator Remove processor and memory module. Memory (DIMMs) Open processor and memory module. Remove memory board. Media module CD-ROM/diskette drives Remove media module. Hard drive bays Hot-pluggable hard drives Access directly at front of server.
Removal and Replacement Procedures NOTE: Compaq recommends leaving the top access panel locked during normal use. 3. Lift the forward-most edges of the top access panel front of the server . , and then slide the panel toward the 1 2 1 Figure 2-4. Opening the top access panel Reverse steps 1 through 3 to replace the top access panel. Media Module Assembly Mass storage in Compaq ProLiant 8500 servers is located in the media module.
2-10 Compaq ProLiant 8500 Server Maintenance and Service Guide Media Module Bezel To remove the media module bezel: 1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2. Remove the four screws securing the bezel to the module. 3. Lift up and pull the bezel away from the chassis. Figure 2-5. Removing the bezel from the media module Reverse steps 1 through 3 to replace the media module bezel.
Removal and Replacement Procedures Media Module CAUTION: Removable media blank bezels and hot-pluggable drive cage blanking panels must be installed over unused mass storage and removable media device bays to maintain proper airflow. To remove the media module from the server: 1. Perform the preparation procedures. See “Preparation Procedures Preparation Procedures” earlier in this chapter. 2. Push in the sides of the cam levers downward .
2-12 Compaq ProLiant 8500 Server Maintenance and Service Guide 3. Pull the media module out of the chassis until it contacts the module stop latch 4. Press in the module stop latches, then pull the module out of the chassis . . 3 3 4 Figure 2-7. Media module opened to stops Reverse steps 2 and 4 to reinstall the module. NOTE: Check the System Interconnect Status Indicator LEDs to ensure that the module is properly seated. See Chapter 4, “Connectors, Switches, and LED Indicators.
Removal and Replacement Procedures Integrated Management Display To remove the Integrated Management Display (IMD): 1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2. Remove the bezel. See “Media Module Bezel” earlier in this chapter. 3. Remove the media module. See “Media Module” earlier in this chapter. 4. Disconnect the IMD cable from the media backplane board Routing Diagram” later in this chapter. . See “Media Module Cable 1 Figure 2-8.
2-14 Compaq ProLiant 8500 Server Maintenance and Service Guide 5. Press inward the two locking tabs on the rear of the display panel 6. Pull the IMD from the front of the server . . 2 2 3 2 Figure 2-9. Removing the IMD Reverse steps 1 through 6 to replace the IMD.
Removal and Replacement Procedures Hard Drive Blank To remove a hard drive blank from a hard drive bay: 1. Push the side of the retaining clip inward 2. Pull the hard drive blank from the bay . . 1 2 Figure 2-10. Removing a hard drive blank Reverse steps 1 and 2 to replace a hard drive blank.
2-16 Compaq ProLiant 8500 Server Maintenance and Service Guide Hot-Pluggable Drive Replacement Guidelines You should be able to hot-plug a drive during normal activity. Be aware, however, that hot-plugging a disk drive will affect system performance and fault tolerance. NOTE: Depending upon your configuration, a drive failure and the subsequent rebuild process will cause storage subsystem performance degradation.
Removal and Replacement Procedures CAUTION: Do not turn off an attached disk drive enclosure when the server containing the Smart Array Controller is powered on. Also, do not turn on the server before turning on the disk enclosure. If these ordering rules are not followed, the Smart Array Controller may mark the drives in this enclosure as “failed,” which could result in permanent data loss. CAUTION: Replace a hot-pluggable SCSI hard drive only when the drive LED is amber.
2-18 Compaq ProLiant 8500 Server Maintenance and Service Guide Media Module Cable Routing Diagram 1 2 3 4 Figure 2-12.
Removal and Replacement Procedures Processor and Memory Module Shipping Screw To loosen the shipping screw: 1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2. Open the top access panel. See “Top Access Panel” earlier in this chapter. 3. Lift up the fan intake plenum 4. Loosen the thumbscrew . . 2 1 Figure 2-13. Loosening the shipping screw To tighten the shipping screw, repeat steps 1 through 3 and tighten the screw.
2-20 Compaq ProLiant 8500 Server Maintenance and Service Guide Opening and Removing the Processor and Memory Module To open the processor and memory module: 1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2. Push in the sides of the cam levers top of the levers downward . on the processor and memory module, and rotate the 1 Figure 2-14.
Removal and Replacement Procedures 3. Pull the processor and memory module out of the chassis until it contacts the module stop latches . 4. Push the module stop latches inward, and slide the processor and memory module out of the chassis . 4 3 Figure 2-15. Removing the processor and memory module Reverse steps 1 through 4 to reinstall and close the processor and memory module.
2-22 Compaq ProLiant 8500 Server Maintenance and Service Guide Memory Board WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system components to cool before touching them. To remove a memory board: 1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2. Open the processor and memory module drawer. See “Memory Board Opening and Removing the Processor and Memory Module” earlier in this chapter. 3.
Removal and Replacement Procedures Dual Inline Memory Modules Compaq ProLiant 8500 servers ship with 128-MB, 256-MB, 512-MB, or 1-GB Synchronous DRAM (SDRAM) Dual Inline Memory Modules (DIMMs) installed. Memory can be expanded to a maximum of 16 GB. Install SDRAM DIMM module pairs, one module at a time, into the proper sockets. CAUTION: Compaq recommends using only Compaq SDRAM DIMMs. DIMMs from other sources may adversely affect data integrity.
2-24 Compaq ProLiant 8500 Server Maintenance and Service Guide Any combination of SDRAM DIMMs can be used as long as the guidelines explained earlier are followed. Examples of possible SDRAM DIMM upgrade combinations for each memory board are shown in Table 2-5.
Removal and Replacement Procedures To remove a DIMM: 1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2. Remove the processor and memory module drawer. See “Opening and Removing the Processor and Memory Module” earlier in this chapter. 3. Remove the memory board. See “Media Module” earlier in this chapter. 4. Press outward on the socket latches at each end of the DIMM 5. Remove the DIMM from the memory expansion board 2 . . 1 1 Figure 2-18.
2-26 Compaq ProLiant 8500 Server Maintenance and Service Guide Processor Board Layout Figure 2-19 and Table 2-6 show the processor board layout and processor socket numbering. 1 2 13 3 4 11 12 9 14 5 6 7 8 10 Figure 2-19.
Removal and Replacement Procedures Processor CAUTION: Handle the processor only by the ejectors. If you must set the processor down, lay it down on the side with the hologram to prevent damage to the heat pipes and fins. IMPORTANT: If you remove a processor, a processor terminator board must be reinstalled in the slot before powering up the server. To remove a processor: 1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2. Remove the processor and memory module.
2-28 Compaq ProLiant 8500 Server Maintenance and Service Guide CAUTION: The Processor Power Module must be installed before you install the accompanying processor. Attempting to install the Processor Power Module afterward could damage its electronic components. CAUTION: The server will NOT boot if Intel Pentium III Xeon 500/550-MHz processors and Pentium III Xeon 700-MHz or higher speed processors are installed in the same server.
Removal and Replacement Procedures Processor Power Module CAUTION: The processor must be removed before you remove the Processor Power Module. Attempting to remove the Processor Power Module before removing the processor could damage its electronic components. To remove a Processor Power Module: 1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2. Remove the processor and memory module.
2-30 Compaq ProLiant 8500 Server Maintenance and Service Guide Processor Terminator Board To remove a processor terminator board: 1. Rotate the ejector levers on the processor terminator board 2. Remove the processor terminator board . 2 1 2 1 Figure 2-22. Removing a processor terminator board Reverse steps 1 and 2 to replace a processor terminator board. outward.
Removal and Replacement Procedures Middle Air Baffle IMPORTANT: The middle air baffle must be installed during operation of the server to ensure proper processor cooling. To remove the middle air baffle: 1. Loosen the thumbscrew of the middle air baffle 2. Lift the baffle upward . . 3. Remove the middle air baffle . 1 3 2 Figure 2-23. Removing the middle air baffle Reverse steps 1 through 3 to replace the middle air baffle.
2-32 Compaq ProLiant 8500 Server Maintenance and Service Guide Cache Accelerators IMPORTANT: Cache accelerators must be installed when processors are installed on both buses. To remove a cache accelerator: 1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2. Remove the processor and memory module. See “Opening and Removing the Processor and Memory Module” earlier in this chapter. 3.
Removal and Replacement Procedures After replacing the cache accelerator, complete the following steps to clear the cache accelerator POST Error 220: 1. Reboot the server and press F9 to enter the ROM-based System Configuration Utility. 2. Once in the utility, select Advanced Options. 3. Select Set Cache Accelerator Corrected. 4. Select the slot, either 1 or 2, that has been corrected. 5. Press ESC twice, and then press F10 to save. The bit in NVRAM is cleared at this point.
2-34 Compaq ProLiant 8500 Server Maintenance and Service Guide I/O Module The I/O module is located at the rear of the server. Remove it to replace or service non-hot-pluggable components or to access other components in the I/O module. Removing the I/O Module from Tower Model Servers To remove the I/O module: 1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2. Open the top access panel. See “Top Access Panel” earlier in this chapter. 3.
Removal and Replacement Procedures 6. To completely remove the I/O module from the chassis, press in on the module stop latches , and pull the module out of the chassis . 4 5 Figure 2-26. Removing the I/O module Reverse steps 1 through 6 to reinstall the module in the server.
2-36 Compaq ProLiant 8500 Server Maintenance and Service Guide Removing the I/O Module from a Rack-Mounted Server To remove the I/O module from a rack-mounted server: 1. Slide the top access panel forward. See “Top Access Panel” earlier in this chapter. 2. Loosen the internal shipping screw. See “Shipping Screw” earlier in this chapter. 3. Disconnect all cables from the rear of the I/O module. 4. Loosen the green thumbscrew that secures the cable management arm and bracket to the I/O module . 5.
Removal and Replacement Procedures 6. Rotate the cable management arm to the left and out of the way . 3 Figure 2-28. Rotating the cable management arm to the left 7. Push in on the sides of the stop latches and rotate the cam levers downward. See “Removing the I/O Module from Tower Model Servers” earlier in this chapter. 8. Press the stop latches inward, and remove the I/O module just enough to clear the stops. See “Removing the I/O Module from Tower Model Servers” earlier in this chapter. 9.
2-38 Compaq ProLiant 8500 Server Maintenance and Service Guide Locating the I/O Expansion Slots The I/O expansion slots are located on the I/O board in the I/O module. The I/O board in the Compaq ProLiant 8500 server uses two 33-MHz PCI buses and one 66-MHz bus. The PCI expansion slots associated with each of the three PCI buses are identified in Figure 2-29, Figure 2-30, and Table 2-7. Bus balancing is not required.
Removal and Replacement Procedures Table 2-7 Bus Distribution of PCI Hot Plug Slots Bus Number Associated PCI Bus PCI Hot Plug Slot Number 1 PCI bus primary, 64 bit, 33 MHz Slots 2 PCI bus secondary 64 bit, 33 MHz 3 PCI bus tertiary 64 bit, 66 MHz through Slots through Slots and NOTE: The I/O expansion board slots are numbered from right to left as you face the front of the server. I/O Expansion Slot Cover To remove the I/O expansion slot cover: 1.
2-40 Compaq ProLiant 8500 Server Maintenance and Service Guide PCI Expansion Board CAUTION: DO NOT open the slot release lever unless the green PCI Hot Plug LED indicator is off. System power down and subsequent data loss could occur. To remove a PCI expansion board: 1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2. Open the top access panel. See “Top Access Panel” earlier in this chapter. 3. Use the PCI Hot Plug button to turn power off to the slot .
Removal and Replacement Procedures 4. When the green LED is off, disconnect the cables to the PCI expansion board. 5. Press down on the top of the expansion slot 6. Lift up the I/O plenum . 7. Remove the PCI expansion board , and open the slot release lever . . 8. Return power to the slot through the PCI Hot Plug button. The green LED will flash during the power up transition and will glow steadily when power up is complete.
2-42 Compaq ProLiant 8500 Server Maintenance and Service Guide 9-Slot Hot-Pluggable Basket To remove the 9-slot hot-pluggable basket: 1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2. Open the top access panel. See “Top Access Panel” earlier in this chapter. 3. Remove all installed boards in slots 1 through 9. See “PCI Expansion Board” earlier in this chapter. 4. Flex the snap tab holding the array enabler daughterboard 1 2 Figure 2-34.
Removal and Replacement Procedures securing the hot-pluggable basket to the chassis. 6. Disengage the two hot-pluggable basket tabs near slot 1 from the I/O module chassis. 7. Remove the hot-pluggable basket from of the I/O module . 5. Remove the screw 5 4 4 3 Figure 2-35. Removing the 9-slot hot-pluggable basket Reverse steps 1 through 7 to replace the 9-slot hot-pluggable basket.
2-44 Compaq ProLiant 8500 Server Maintenance and Service Guide Hot-Pluggable Fans The Compaq ProLiant 8500 server ships with two hot-pluggable fans. Fan 1 is closest to the rear of the server. Each fan has LEDs that indicate the status of the fan. For more information on the hot-pluggable fan LEDs, see Chapter 4, “Connectors, Switches, and LED Indicators.” 1 2 Figure 2-36.
Removal and Replacement Procedures To remove a hot-pluggable fan from the server: CAUTION: Never remove both hot-pluggable fans while the server is powered up. Overheating and damage to hardware could result. If the appropriate Compaq software drivers are installed, the operating system software will initiate a power shutdown in the event of overheating. 1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2. Open the top access panel.
2-46 Compaq ProLiant 8500 Server Maintenance and Service Guide Fan Cage Assembly To remove the fan cage assembly: 1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2. Remove the I/O module. See the sections on removing the I/O Modules earlier in this chapter. 3. Remove any PCI expansion boards in slots 10 and 11. See “PCI Expansion Board” earlier in this chapter. 4. Remove the hot-pluggable I/O fans. See “Hot-Pluggable Fans” earlier in this chapter. 5.
Removal and Replacement Procedures I/O Module Central Support Bracket To remove the I/O module central support bracket: 1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2. Remove the I/O module. See the sections on removing the I/O modules earlier in this chapter. 3. Remove the fan cage assembly. See “Fan Cage Assembly” earlier in this chapter. 4. Loosen the thumbscrew securing the bracket to the chassis 5. Remove the bracket . . 2 1 Figure 2-39.
2-48 Compaq ProLiant 8500 Server Maintenance and Service Guide I/O Plenum Top and Plenum To remove the I/O plenum top and plenum: , and flex each end to release the catches . 2. Remove the plenum top . 1. Lift up the plenum top 3 2 1 Figure 2-40. Removing the I/O plenum top , and flex each end to release the catches . 4. Remove the plenum . 3. Lift up the plenum 6 4 5 Figure 2-41. Removing the I/O plenum Reverse steps 1 through 4 to replace the I/O plenum and plenum top.
Removal and Replacement Procedures Fan Cage Plenum To remove the fan cage plenum from the I/O module: 1. Lift up the fan cage plenum 2. Remove the plenum , and flex each end until the catches are released . . 3 2 1 Figure 2-42. Removing the fan cage plenum Reverse steps 1 and 2 to replace the fan cage plenum.
2-50 Compaq ProLiant 8500 Server Maintenance and Service Guide 2-Slot Plenum To remove the 2-slot plenum: 1. Locate the 2-slot plenum attached to the side of the fan cage plenum. 2. Remove the fan cage plenum. See “Fan Cage Plenum” earlier in this chapter. 3. Slightly separate the fan cage plenum walls that trap the 2-slot plenum. 4. Remove the 2-slot plenum. Figure 2-43. Removing the 2-slot plenum Reverse steps 1 through 4 to replace the 2-slot plenum.
Removal and Replacement Procedures Hot-Pluggable Power Supply and Midplane Assembly Compaq ProLiant 8500 servers support up to two hot-pluggable, redundant power supplies. Hot-Pluggable Power Supply The system power in the Compaq ProLiant 8500 server does not have to be shut off to replace one of the power supplies. To replace a hot-pluggable power supply with the system power on: 1. Remove the power cord from the power supply. 2.
2-52 Compaq ProLiant 8500 Server Maintenance and Service Guide System Midplane Assembly To remove the system midplane assembly: 1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2. Open the top access panel. See “Top Access Panel” earlier in this chapter. 3. Remove and disconnect all modules and power supplies. See sections on removing the I/O module, “Media Module,” “Processor and Memory Module,” and “Hot-Pluggable Power Supply” earlier in this chapter. 4.
Removal and Replacement Procedures Power On/Standby Switch Assembly To remove the Power On/Standby switch: 1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2. Remove the media module bezel. See “Media Module Bezel” earlier in this chapter. 3. Remove the media module. See “Media Module” earlier in this chapter. 4. Unplug the IMD cable from the media backplane board. See “Media Module Cable Routing Diagram” earlier in this chapter. 5. Remove the IMD.
2-54 Compaq ProLiant 8500 Server Maintenance and Service Guide 8. Remove the power switch plate from the media module . 3 Figure 2-47. Removing the power switch plate from the media module 9. Squeeze the grommets around the LEDs, and remove the LEDs from the grommets. Remove the thermistor from the bracket assembly . 10. Pull the switch assembly out of the power switch plate . 4 5 4 Figure 2-48.
Removal and Replacement Procedures Internal Battery To remove the internal battery: 1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2. Open the top access panel. See “Top Access Panel” earlier in this chapter. 3. Locate the battery on the I/O board behind slots 10 and 11. 4. Pull the battery out of the battery socket . CAUTION: Replace the battery within 15 minutes of removal to avoid data loss. 2 1 Figure 2-49.
Chapter 3 Diagnostic Tools This chapter describes software and firmware diagnostic tools available for all Compaq server products.
3-2 Compaq ProLiant 8500 Server Maintenance and Service Guide Diagnostic Tools Utility Overview Compaq has developed utilities to assist in diagnosing problems, testing the hardware, and monitoring and managing Compaq server hardware. Table 3-1 Diagnostic Tools Tool What it is How to run it Compaq Diagnostics Program A utility to assist in testing or verifying operation of Compaq hardware. If problems are found, Compaq Diagnostics isolates failures down to replaceable part, whenever possible.
Diagnostic Tools Table 3-1 Diagnostic Tools continued Tool What it is How to run it Array Diagnostics Utility (ADU) A Windows-based tool designed to run on all Compaq systems that support Compaq array controllers. Two main functions of ADU are to collect all possible information about the array controllers in the system and to generate a list of detected problems. Use the information provided in “Array Diagnostics Utility” later in this chapter.
3-4 Compaq ProLiant 8500 Server Maintenance and Service Guide Default Configuration When the system is first turned on, the system ROM detects the unconfigured state of the hardware and provides default configuration settings for most devices. By providing this initialization, the system can run Diagnostics and other software applications before running the normal Compaq SmartStart and System Configuration programs.
Diagnostic Tools Utilities Access The SmartStart and Support Software CD contains the SmartStart program and many of the Compaq utilities needed to maintain the system, including: ■ System Configuration Utility ■ Array Configuration Utility ■ Array Diagnostic Utility ■ ROMPaq Firmware Upgrade Utilities ■ Compaq Diagnostics CAUTION: Do not select the Erase Utility when running the SmartStart and Support Software CD. Selecting the Erase Utility will result in data loss to the entire system.
3-6 Compaq ProLiant 8500 Server Maintenance and Service Guide To create diskette versions of the utilities from the CD: 1. Boot the SmartStart and Support Software CD. 2. From the Compaq System Utilities screen, select Create Support Software Disks then select Next. 3. Select the diskette you would like to create from the list. Then follow the instructions on the screen.
Diagnostic Tools 3-7 POST Error Messages If POST finds an error in the system, an error condition is indicated by an audible or visual message. If an error code displays on the screen during POST or after resetting the system, follow the instructions in the POST Error Messages table. NOTE: Many of the actions listed in the POST Error Message table require you to run the Diagnostics or the Compaq System Configuration Utility.
3-8 Compaq ProLiant 8500 Server Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Critical Fan Failure Detected – System Shutting Down Audible Beeps None Probable Source of Problem Recommended Action A critical fan is not spinning. 1. Check fans. 2. Check fan cable connections. System Halted ECC Multiple Bit Error Detected in DIMM: None A memory module failure generated a multiple bit error that could not be corrected.
Diagnostic Tools 3-9 Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Problem Recommended Action Unsupported Processor Detected System Halted. 1 long, 1 short Processor not supported by current system ROM. Check documentation for supported processors. If supported, remove the processor and update system to latest ROM. 101-ROM Error 1 long, 1 short System ROM checksum Run Compaq Diagnostics. Replace failed assembly as indicated.
3-10 Compaq ProLiant 8500 Server Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Problem Recommended Action 180-Log Reinitialized None The Integrated Management Log has been reinitialized, probably due to corruption of the log. Event message, no action needed. 201-Memory Error None RAM failure detected Run Diagnostics. Replace failed assembly as indicated.
Diagnostic Tools 3-11 Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Problem Recommended Action 216-Voltage Regulator Module for Processor X no longer redundant None Redundancy failed in Processor Power Module (PPM) To restore redundancy, replace the PPM. 216-Processor PPM has lost Redundancy, Module X None Indicated Power Processor Module (PPM) has lost redundancy. Replace failed PPM assembly as indicated. 218-Cache Accelerators Not Installed.
3-12 Compaq ProLiant 8500 Server Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code 304-Keyboard or System Unit Error Audible Beeps None Probable Source of Problem Recommended Action Keyboard, keyboard cable, or system board failure occurred. 1. Make sure the keyboard is attached. 2. Run Compaq Diagnostics to determine which part is in error. 3. Replace the part indicated.
Diagnostic Tools 3-13 Table 3-2 POST Error Messages continued Error Code 800-Server Feature Board must be installed in slot 1 for proper operation Audible Beeps Probable Source of Problem Recommended Action None The system has detected the absence of the Server Feature Board. 1. Install the Server Feature Board in PCI slot 1. 2. Reseat the Server Feature Board. 3. Verify that the Server Feature Board is from this system. 1.
3-14 Compaq ProLiant 8500 Server Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps 803-Processor speeds must match for system operation. System Halted. None 804-100 MHz memory is incompatible. System Halted. None 805-The bootstrap processor is not the lowest stepping processor in the system. This is an unsupported configuration. Swap the position of the processor on the system board to correct this issue.
Diagnostic Tools 3-15 Table 3-2 POST Error Messages continued Error Code 806-NVRAM has been reset. Audible Beeps None Please power off the system and restore SW1.2 to default position. Run BIOS Setup to set default values. Probable Source of Problem Recommended Action The system board configuration switch (SW`1) position 2 has been turned on and the system configuration data has been cleared from CMOS.
3-16 Compaq ProLiant 8500 Server Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Problem Recommended Action 1155-Serial Port Address Conflict Detected 2 short A hardware conflict is preventing the normal operation of a serial port. Run the server setup utility to reassign the serial port address and manually resolve the conflict. 1610-Temperature violation detected. Waiting for system to cool.
Diagnostic Tools 3-17 Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Problem Recommended Action Your configuration requires an additional power supply. A moving bar will display, indicating that the system is waiting for another power supply to be installed. Install the additional power supply. 1615-Power supply configuration error None 1617-Fan controller not responding. System halted. 2 short Fan controller failure detected.
3-18 Compaq ProLiant 8500 Server Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Problem Recommended Action 1720-Slot X Drive Array – S.M.A.R.T. Hard Drive(s) Detect Imminent Failure SCSI: Port Y: SCSI ID Z. None Hard drive predictive failure condition detected. The indicated drive has reported a SMART predictive failure condition. It may fail at some time in the future.
Diagnostic Tools 3-19 Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Problem Recommended Action 1726-Slot X Drive Array – Array Accelerator Memory Size Change Detected. – Array Accelerator configuration has been updated automatically. None Configuration updated. This message indicates that the array accelerator configuration has been updated automatically due to replacement of the array accelerator (or controller), with one having different cache memory size.
3-20 Compaq ProLiant 8500 Server Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Problem Recommended Action 1751-Fixed Disk 1 failed Identify command None Fixed disk drive error detected. Run the server setup utility and correct. 1752-Slot X Drive Array – This controller is not supported in systems with more than 3 GB of memory. The array controller will be disabled.
Diagnostic Tools 3-21 Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Problem Recommended Action 1769-Slot X Drive Array - Drive(s) disabled due to failure during expand. Select F1 to continue with logical drives disabled. Select F2 to accept data loss and to reenable logical drives. None SMART-2 Controller error detected. Data has been lost while expanding the array; therefore, the drives have been temporarily disabled.
3-22 Compaq ProLiant 8500 Server Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code 1776-Slot X Drive Array – SCSI Bus Termination Error – Internal and external drives cannot both be attached to the same SCSI port. Audible Beeps None Probable Source of Problem Recommended Action External and internal connectors of the specified SCSI ports are both attached to drives. The indicated SCSI bus is disabled until this problem is resolved.
Diagnostic Tools 3-23 Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Problem Recommended Action None Intermittent drive failure or possible loss of data detected. If this message displays and drive X has not been replaced, there may be an intermittent drive failure. This message also displays immediately following drive replacement whenever data must be restored from backup. 1780-Disk 0 Failure None Hard drive/format error detected. Run Compaq Diagnostics.
3-24 Compaq ProLiant 8500 Server Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code 1785-Slot X Drive Array not Configured (followed by one of the following): (1) Run Compaq Array Configuration Utility (2) No drives detected (3) Drive positions appear to have changed – Run Drive Array Advanced Diagnostics if previous positions are unknown. Then turn system power OFF and move drives to their original positions.
Diagnostic Tools 3-25 Table 3-2 POST Error Messages continued Error Code 1786-Slot 1 Drive Array Recovery Needed. The following SCSI drive(s) need Automatic Data Recovery: SCSI Port 1: SCSI ID 0 Audible Beeps None Probable Source of Problem Recommended Action System in Interim Data Recovery mode. Data has not yet been recovered. Press F1 to allow Automatic Data Recovery to begin. Data is automatically restored to drive X after the drive has been replaced or seems to be working. -Or1.
3-26 Compaq ProLiant 8500 Server Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code *1788-Slot X Drive Array Reports Incorrect Drive Replacement. The following SCSI drive(s) should have been replaced: SCSI Port Y: SCSI ID Z Audible Beeps Probable Source of Problem Recommended Action None Drives are not installed in their original positions, so the drives have been disabled. 1. Reinstall the drives correctly as indicated. 2.
Diagnostic Tools 3-27 Table 3-2 POST Error Messages continued Error Code 1789-Slot X Drive Array SCSI Drive(s) Not Responding. Check cables or replace the following SCSI drives: SCSI Port Y: SCSI ID Z Audible Beeps None Probable Source of Problem Recommended Action Cable or hard drive failure occurred. 1. Check the cable connections. 2. If cables are connected, replace the drive. 3. If you do not want to replace the drives at this time, press F2.
3-28 Compaq ProLiant 8500 Server Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code 1794-Drive Array – Array accelerator Battery Charge Low. Audible Beeps Probable Source of Problem Recommended Action None This is a warning that the battery charge is below 75 percent. Posted writes are disabled. Replace the array accelerator board if batteries do not recharge within 36 power-on hours.
Diagnostic Tools 3-29 Table 3-2 POST Error Messages continued Error Code Probable Source of Problem Recommended Action None Volume failed due to loss of data in posted-writes memory. Press F1 to continue with logical drives disabled or F2 to accept data loss and re-enable logical drives. None (beeps only) 2 long No valid memory is present in the system. Replace failed memory with valid memory. None (beeps only) 2 long, 2 short Power is cycled. Temperature is too hot.
3-30 Compaq ProLiant 8500 Server Maintenance and Service Guide Diagnostics Software Test Error Codes tables include all test error codes generated by Compaq products. Each code in the tables has a corresponding description and recommended actions. Each system generates only those codes that apply to its configuration and options. When you select Diagnostics and Utilities from the System Configuration Utility main menu, the utility prompts you to test, inspect, upgrade, and diagnose the server.
Diagnostic Tools 100 – 199, Primary Processor Test Error Codes The 100 series of diagnostic error codes identifies failures with processor and system board functions. Table 3-3 Primary Processor Test Error Codes Error Code Description Recommended Action 101-xx CPU test failed. Replace the processor board and retest. 103-xx DMA page registers test failed. Replace the processor board and retest. 104-xx Interrupt controller master test failed. 105-xx Port 61 error.
3-32 Compaq ProLiant 8500 Server Maintenance and Service Guide 200 – 299, Memory Test Error Codes The 200 series of diagnostic error codes identifies failures with the memory subsystem. Table 3-4 Memory Test Error Codes Error Code Description Recommended Action 200-xx Invalid memory configuration. Reinsert memory modules in correct location and retest. 201-xx Memory machine ID test failed. 1. Replace the system ROM and retest. 202-xx Memory system ROM checksum failed. 2.
Diagnostic Tools 400 – 499, Parallel Printer Test Error Codes The 400 series of diagnostic error codes identifies failures with parallel printer interface card or system board functions. Table 3-6 Parallel Printer Test Error Codes Error Code Description Recommended Action 401-xx Printer failed or not connected. 1. Connect the printer and retest. 402-xx Printer data register failed. 2. Check the power to the printer and retest. 403-xx Printer pattern test failed. 3.
3-34 Compaq ProLiant 8500 Server Maintenance and Service Guide Table 3-7 Video Display Unit Test Error Codes continued Error Code Description Recommended Action 509-xx Video 320 x 200-mode color set 1 test failed. 510-xx Video 640 x 200-mode test failed. 511-xx Video screen memory page test failed. 512-xx Video gray scale test failed. 514-xx Video white screen test failed. 516-xx Video noise pattern test failed.
Diagnostic Tools 800 – 899, Monochrome Video Board Test Error Codes The 800 series of diagnostic error codes identifies failures with monochrome video boards or system board functions. Table 3-9 Monochrome Video Board Test Error Codes Error Code Description Recommended Action 802-xx Video memory test failed. 1. Replace monitor and retest. 824-xx Monochrome video text mode test failed. 2. Replace the Advanced VGA board and retest. 3. Replace monochrome board and retest. 4.
3-36 Compaq ProLiant 8500 Server Maintenance and Service Guide 1200 – 1299, Modem Communications Test Error Codes The 1200 series of diagnostic error codes identifies failures with the modem. Table 3-11 Modem Communications Test Error Codes Error Code Description Recommended Action 1201-xx Modem internal loopback test failed. 1. Refer to the modem documentation for correct setup procedures and retest. 1202-xx Modem timeout test failed. 2. Check the modem line and retest.
Diagnostic Tools Table 3-12 Hard Drive Test Error Codes continued Error Code Description Recommended Action 1715-xx Hard drive head select test failed. 1716-xx Hard drive conditional format test failed. 1717-xx Hard drive ECC* test failed. 1719-xx Hard drive power mode test failed. 1736-xx Drive Monitoring failed. 1799-xx Invalid hard drive type failed.
3-38 Compaq ProLiant 8500 Server Maintenance and Service Guide 2400 – 2499, Advanced VGA Board Test Error Codes The 2400 series of diagnostic error codes identifies failures with video boards, monitors, or the system board assembly. Table 3-14 Advanced VGA Board Test Error Codes Error Code Description Recommended Action 2402-xx Video memory test failed. 1. Run the System Configuration Utility. 2403-xx Video attribute test failed. 2. Replace the monitor and retest.
Diagnostic Tools Table 3-14 Advanced VGA Board Test Error Codes continued Error Code Description Recommended Action 2432-xx 320 x 200 graphics (256-color mode) test failed. 2448-xx Advanced VGA controller test failed. 2451-xx 132-column Advanced VGA test failed. 2456-xx Advanced VGA 256-Color test failed. 2458-xx Advanced VGA bit BLT test 1. Run Setup. 2468-xx Advanced VGA DAC test 2. Replace the system board and retest.
3-40 Compaq ProLiant 8500 Server Maintenance and Service Guide 6500 – 6599, SCSI Hard Drive Test Error Codes The 6500 series of diagnostic error codes identifies failures with SCSI hard drives, SCSI hard drive controller boards, SCSI hard drive cabling, and system board functions. If the system uses a drive array controller, see the “Array Diagnostic Utility” section. Table 3-16 SCSI Hard Drive Test Error Codes Error Code Description Recommended Action 6500-xx SCSI disk ID drive types test failed.
Diagnostic Tools 6700 – 6799, SCSI Tape Drive Test Error Codes The 6700 series of diagnostic error codes identifies failures with tape cartridges, tape drives, media changers, tape drive cabling, adapter boards, or the system board assembly. Table 3-18 SCSI Tape Drive Test Error Codes Error Code Description Recommended Action 6700-xx SCSI tape ID drive types test failed. 1. 6706-xx SCSI disk SA/Media test failed. Run the System Configuration Utility and verify the drive type.
3-42 Compaq ProLiant 8500 Server Maintenance and Service Guide Table 3-19 Server Manager/R Board Test Error Codes continued Error Code Description Recommended Action 7000-35 HBM video Replace the Server Manager/R board and retest.
Diagnostic Tools Array Diagnostic Utility Array Diagnostic Utility (ADU) is a Windows-based software tool designed to run on all Compaq servers that support Compaq array controllers and are running SmartStart 4.10 or later. The two main functions of ADU are to collect all possible information about array controllers in the system and to generate a list of detected problems. The error messages and codes listed include all codes generated by Compaq products.
3-44 Compaq ProLiant 8500 Server Maintenance and Service Guide Table 3-21 ADU Diagnostic Messages Message Description Recommended Action Accelerator board not detected Array controller did not detect a configured array accelerator board. Install the array accelerator board on the array controller. If an array accelerator board is already installed, check for proper seating on the array controller board.
Diagnostic Tools Table 3-21 ADU Diagnostic Messages continued Message Description Recommended Action Accelerator status: Obsolete data detected During reset initialization, obsolete data was found in cache. This was due to drives being moved and written to by another controller. Normal operations should continue. The controller will either write data to the drives or discard the data completely. Accelerator status: Obsolete data was discarded.
3-46 Compaq ProLiant 8500 Server Maintenance and Service Guide Table 3-21 ADU Diagnostic Messages continued Message Description Recommended Action Board not attached Array controller configured for use with array accelerator board, but one is not attached. Attach array accelerator board to array controller. Configuration signature is zero. ADU detected that nonvolatile RAM contains a configuration signature of zero. Old versions of the System Configuration Utility could cause this.
Diagnostic Tools Table 3-21 ADU Diagnostic Messages continued Message Description Recommended Action Controller reported POST error. Error Code: X The controller returned an error from its internal Power-On Self-Tests. Replace the controller. Controller restarted with a signature of zero. ADU did not find a valid configuration signature to use to get the data. Nonvolatile RAM may not be present (unconfigured) or the signature present in nonvolatile RAM may not match the signature on the controller.
3-48 Compaq ProLiant 8500 Server Maintenance and Service Guide Table 3-21 ADU Diagnostic Messages continued Message Description Recommended Action Drive (bay) X was inadvertently replaced. The physical drive was incorrectly replaced after another drive failed. Replace the drive that was incorrectly replaced and replace the original drive that failed. Do not run the System Configuration Utility and try to reconfigure because data will be lost. Drive Monitoring features are unobtainable.
Diagnostic Tools Table 3-21 ADU Diagnostic Messages continued Message Description Recommended Action Identify logical drive data did not match with NVRAM. The identify unit data from the array controller did not match with the information stored in nonvolatile RAM. This could occur if new, previously configured drives have been placed in a system that has also been previously configured. Run the System Configuration Utility to configure the controller and nonvolatile RAM.
3-50 Compaq ProLiant 8500 Server Maintenance and Service Guide Table 3-21 ADU Diagnostic Messages continued Message Description Recommended Action Logical Drive X status = OVERHEATED The Intelligent Array Expansion System temperature is beyond safe operating levels and the system has shut down to avoid damage. Check the fans and the operating environment. Logical Drive X status = OVERHEATING The Intelligent Array Expansion System temperature is beyond safe operating levels.
Diagnostic Tools Table 3-21 ADU Diagnostic Messages continued Message Description Recommended Action SCSI Port X Drive ID X is not stamped for monitoring. Drive has not been stamped with monitor and performance features. Run the Array Configuration Utility (ACU). Changing the configuration and saving should cause ACU to stamp the drive with monitor and performance features. To do this without destroying the current configuration, change array accelerator size and save the configuration.
3-52 Compaq ProLiant 8500 Server Maintenance and Service Guide Table 3-21 ADU Diagnostic Messages continued Message Description Recommended Action Unknown disable code A code was returned from the array accelerator board that ADU does not recognize. Obtain the latest version of ADU. Unrecoverable read error Read parity errors were detected when attempting to read same data from both sides of mirrored memory. Data loss will occur. Replace the array accelerator board.
Diagnostic Tools Integrated Management Log On servers supporting the Integrated Management Display, the Compaq Integrated Management Log (IML) replaces the Critical Error Log and Correctable Memory Logs. IML records system events and stores them in an easily viewable form. Each event is marked with a time-stamp with one-minute granularity. Events listed in the IML are categorized as one of four event severity levels: ■ Status—Indicates that the message is informational only.
3-54 Compaq ProLiant 8500 Server Maintenance and Service Guide Viewing the Event List 1. From Compaq Insight Manager, select the appropriate server and then select View Device Data. The selected server displays, with buttons around its perimeter. 2. Select the Recovery button and then select Integrated Management Log. 3. If a failed component has been replaced, select the event from the list and then select Mark Repaired.
Diagnostic Tools Event List The Event List displays the affected components and the associated error messages. Although the same basic information displays, the format of the list may differ, depending on how you view it: on the Integrated Management Display, from within Compaq Insight Manager, or using the Compaq Survey Utility.
3-56 Compaq ProLiant 8500 Server Maintenance and Service Guide Table 3-22 Event Messages continued Event Type Event Message Recommended Action Correctable Error Threshold exceeded Processor Correctable error Threshold passed (Slot X, Socket X) Replace the processor. Uncorrectable Error Unrecoverable Host Bus Data Parity Error Replace the processor. Host Bus Error Unrecoverable Host Bus Address Parity Error Call the service provider or Compaq for diagnosis.
Diagnostic Tools Table 3-22 Event Messages continued Event Type Event Message Recommended Action Blue Screen Trap: Cause [NT] Refer to the documentation for the operating system. Operating System System Crash Kernel Panic: Cause [UNIX] Abnormal Program Termination: Cause [NetWare] Automatic OS Shutdown Automatic Operating System Shutdown Initiated Due to Fan Failure Refer to the documentation for the operating system.
3-58 Compaq ProLiant 8500 Server Maintenance and Service Guide Automatic Server Recovery-2 Automatic Server Recovery-2 (ASR-2) lets the server restart automatically from the operating system or the Compaq Utilities. To use this feature, you must use the System Configuration Utility to install Compaq Utilities in the system partition. You can enable the ASR-2 feature to restart a server after a critical hardware or software error occurs.
Diagnostic Tools Attended Recovery For attended recovery, ASR-2 performs the following actions: ■ Logs the error information to the IML ■ Resets the server ■ Pages you (if a modem is present and you selected Paging) ■ Starts Compaq utilities from the hard drive ■ Enables remote access During system configuration, these utilities are placed on the system utilities partition of the hard drive.
3-60 Compaq ProLiant 8500 Server Maintenance and Service Guide You can configure the server to start Compaq utilities in four different ways: ■ Without remote console support; for example, to run Compaq utilities from the server console only ■ With remote console support using modems for dial-in access ■ With remote console support using a modem to dial a predetermined telephone number ■ With remote console support through a network connection (IP or IPX) Table 3-23 ASR-2 Features Feature Descrip
Diagnostic Tools Compaq Health Driver IMPORTANT: Before configuring ASR-2, verify that the System Configuration Utility and Diagnostics software are installed on the system partition. ASR-2 must have this software to start Compaq utilities after a system restart. Compaq recommends using this software even if you configure ASR-2 to start the operating system.
3-62 Compaq ProLiant 8500 Server Maintenance and Service Guide The following ASR-2 flow chart shows you the sequence of events after a hardware or software error occurs. Hardware/Software error occurs. | Error is recorded in the Critical Error Log or the Integrated Management Log, depending on the server configuration. | Operating system halts normal operation. | ASR timer expires. | Server is reset.
Diagnostic Tools Booting into Compaq utilities When you enable ASR-2 to start into Compaq utilities and a critical error occurs, the operating system-specific Health Driver logs the error information in the Critical Error Log or the IML and the ASR-2 feature restarts the server. When the system reinitializes, the system pages the designated administrator (if enabled) and starts Compaq utilities from the hard drive. If Dial-In status is enabled, the modem is placed in auto-answer mode.
3-64 Compaq ProLiant 8500 Server Maintenance and Service Guide Table 3-24 Compaq System Configuration Utility Pager Settings for Booting into Compaq Utilities continued Pager Data Setting Description Pager test Select to test pager setup Use this feature to test the current pager settings. Press Enter to dial the pager number, and the pager message (if present) displays. You must configure the computer before testing the pager and the Pager Status must be set to Enabled.
Diagnostic Tools Table 3-24 Compaq System Configuration Utility Pager Settings for Booting into Compaq Utilities continued Pager Data Setting Description Network host name CPQHOU Enter the network name of the server. Use underscores instead of spaces within the name, for example, Compaq_Server. If you are using IPX network access to the Compaq utilities, this server name is used to advertise NVT host services.
3-66 Compaq ProLiant 8500 Server Maintenance and Service Guide The System Configuration Utility settings should resemble the settings in Table 3-25when you enable ASR to restart into the operating system.
Diagnostic Tools Server Health Logs In some servers, Server Health Logs are replaced by the IML, if it is supported. See “Integrated Management Display” in this chapter for more information. Server Health Logs contain information to help identify and correct any server failures and to correlate hardware changes with server failure. Server Health Logs are stored in nonvolatile RAM and consist of the Critical Error Log and the Revision History Table.
3-68 Compaq ProLiant 8500 Server Maintenance and Service Guide Table 3-26 ASR-2 IML or Critical Error Log Messages continued Message Description Caution: Temperature Exceeded The operating system has detected that the temperature of the system has exceeded the caution level. Accompanying data in the log notes if an auto-shutdown sequence has been invoked by the operating system. Diagnostic Error An error was detected by the Diagnostics Utility.
Diagnostic Tools Revision History Table Some errors can be resolved by reviewing changes to the server configuration. The server has an Automatic Revision Tracking (ART) feature that helps you review recent changes to the server configuration. One ART feature is the Revision History Table, which contains the hardware version number of the system board and any other system boards providing ART compatible revision information.
3-70 Compaq ProLiant 8500 Server Maintenance and Service Guide Storage Automatic Reconstruction This feature automatically reconstructs data to an online spare or to a replaced drive if a drive fails. To use the reconstruction feature, you must configure the server for drive mirroring or data guarding. The reconstruction decreases system downtime by allowing rapid recovery to full system operation if a drive fails.
Diagnostic Tools ROMPaq Error Recovery Options From time to time it may be desirable to upgrade the current system ROM. Some reasons for this include: ■ Customer desires ROM upgrade ■ Obtained new SmartStart CD-ROM ■ Desire to upgrade server processors ■ Request from Compaq The process of upgrading the system ROM is referred to as flashing the ROM. Flashing consists of using software to replace the current ROM image with a new one through ROMPaq.
3-72 Compaq ProLiant 8500 Server Maintenance and Service Guide 6. The server makes two long beeps to indicate that you are in Disaster Recovery Mode and that you should insert the ROMPaq diskette. The IMD, if the server has one, displays: Please insert ROMPaq diskette. 7. The server reads the diskette for the latest ROM image. If the diskette is not in place, the system continues to beep until a valid ROMPaq diskette is inserted.
Diagnostic Tools Compaq Insight Manager Compaq Insight Manager is the Compaq application for easily managing network devices. Compaq Insight Manager delivers intelligent monitoring and alerting as well as visual control of the servers. In Compaq servers, every hardware subsystem, such as disk storage, system memory, and system processor, has a robust set of management capabilities.
3-74 Compaq ProLiant 8500 Server Maintenance and Service Guide ■ ■ Support for these operating systems: Microsoft Windows NT Novell NetWare, intranetWare, and intranetWare for Small Business SCO UNIX, OpenServer, and UnixWare IBM OS/2 Warp family of products Reporting—using Automatic Data Collection, gathers historic performance information for graphing or exporting.
Chapter 4 Connectors, Switches, and LED Indicators The graphics and tables in this section show the connector locations on the rear panel, I/O board, and processor board of the Compaq ProLiant 8500 server.
4-2 Compaq ProLiant 8500 Server Maintenance and Service Guide Connectors Rear Panel 1 7 6 2 3 5 4 Figure 4-1.
Connectors, Switches, and LED Indicators I/O Board 11 18 15 17 16 14 12 13 10 9 8 7 6 5 4 3 2 1 22 20 21 19 23 Figure 4-2.
4-4 Compaq ProLiant 8500 Server Maintenance and Service Guide Processor Board 1 2 3 4 11 12 5 9 6 7 10 Figure 4-3.
Connectors, Switches, and LED Indicators Switches This section contains graphics and tables showing switch locations and settings on the processor board. I/O Board Switches 1 on 1 2 3 4 5 6 Figure 4-4.
4-6 Compaq ProLiant 8500 Server Maintenance and Service Guide Processor Board 1 2 1 on Figure 4-5.
Connectors, Switches, and LED Indicators SW1 - SW4 Processor Board Bus/Core Frequency Ratio Processor board bus/core frequency ratio switches can be set manually or by the system BIOS. Figure 4-5 shows the location of the processor board bus/core frequency ratio switches. Table 4-7 shows the bus/core frequency ratio switch settings. CAUTION: Setting the processor switchbanks incorrectly can result in permanent damage to the processor or in data loss.
4-8 Compaq ProLiant 8500 Server Maintenance and Service Guide LED Indicators This section contains graphics and tables showing LED locations and functions on the system interconnect status indicators, hot-pluggable I/O fan, PCI Hot Plug LED Indicators, hot-pluggable power supply, and hot-pluggable SCSI hard drive. System Interconnect Status Indicator LED Indicators Figure 4-6 and Table 4-8 show the location and identification of the system interconnect status indicator LEDs.
Connectors, Switches, and LED Indicators Hot-Pluggable I/O Fan LED Indicators Figure 4-7 and Table 4-9 show the location and identification of the hot-pluggable fan LEDs. NOTE: These indicators are part of the fan guide assembly and are not part of the fans. 1 2 Figure 4-7. Hot-pluggable I/O fan LEDs Table 4-9 Hot-Pluggable I/O Fan LEDs Indicator , Condition Meaning Green Power is applied to the fan and the fan is functional. Amber The fan has failed.
4-10 Compaq ProLiant 8500 Server Maintenance and Service Guide PCI Hot Plug LED Indicators The PCI Hot Plug amber LED and green LED indicators (shown in Figure 4-8, for one slot) provide a visual reference of the status of each slot. The LEDs are viewed from the rear of the server or by opening the top access panel. 1 2 Figure 4-8. PCI Hot Plug LED indicators from rear of server Each PCI Hot Plug button is used to activate or deactivate its associated PCI Hot Plug slot.
Connectors, Switches, and LED Indicators 1 2 3 Figure 4-9. PCI Hot Plug LED indicators in the I/O module Table 4-10 shows the appropriate slot condition and status for each state of the two PCI Hot Plug LEDs . Table 4-10 PCI Hot Plug LED Indicators Amber LED Slot Status Off Slot does not require attention. On Slot requires attention. There may be a problem with the slot, the PCI board, or the driver. Check the green LED before opening the slot.
4-12 Compaq ProLiant 8500 Server Maintenance and Service Guide Power Supply LED Indicators Figure 4-10 and Table 4-11 show the location and a description of both power supply LED indicators. 3 4 1 2 Figure 4-10. Compaq ProLiant 8500 server power supply LEDs Table 4-11 Power Supply Positioning and Indicators Item Component Condition Meaning Green Normal operation Green/amber alternating Power supply failed to restart after a prolonged fault.
Connectors, Switches, and LED Indicators Hot-Pluggable SCSI Hard Drive Indicators Figure 4-11 and Table 4-12 show the location and meaning of the three hot-pluggable SCSI hard drive LED indicators. 1 2 3 Figure 4-11. Hot-Pluggable SCSI hard drive indicators Table 4-12 Hot-Plug SCSI Hard Drive Indicators Off Off Off OK to remove drive if not part of a fault-tolerant configuration. Off Off On OK to remove failed drive. X On X Drive is online, do not remove drive.
Chapter 5 Physical, Operating, and Performance Specifications This section provides operating and performance specifications for the following components of the Compaq ProLiant 8500 server. ■ System unit ■ Power supply ■ Dual inline memory module (DIMM) ■ 1.
5-2 Compaq ProLiant 8500 Server Maintenance and Service Guide System Unit Table 5-1 System Unit Specifications Dimensions Height 30.83 cm (12.14 inches) Width 48.26 cm (19.0 inches) Depth 69.72 cm (27.45 inches) Weight (no drives and two power supplies) 50 kg (110 lb) Temperature range Operating 10° to 35°C (50° to 90°F) Nonoperating -30° to 60°C (-20° to 140°F) Shipping -30° to 50°C (-22° to 122°F) Maximum wet bulb temperature 38.7°C (101.
Physical, Operating, and Performance Specifications Power Supply Table 5-2 Power Supply Specifications General specifications Full output rating To 40°C and 1,525 m (to 104°F and 5,000 ft) To 32°C and 3,050 m (to 90°F and 10,000 ft) (derate linearly) Minimum load 1.0 A on + 5V output 1.0 A on + 12V output 0.5 A on + 3.
5-4 Compaq ProLiant 8500 Server Maintenance and Service Guide Dual Inline Memory Module (DIMM) Table 5-3 DIMM Specifications Size 128-MB, 256-MB, 512-MB, or 1-GB Speed 60 ns or faster Upgrade requirement Bank of 2 DIMMs; must be same type, size, speed, and manufacturer Type Buffered ECC protected DIMMs; SDRAM 1.44-MB Diskette Drive Table 5-4 Diskette Drive Specifications Size 3.5 inches LED indicators (front panel) Green Read/write capacity per diskette (high/low density) 1.
Physical, Operating, and Performance Specifications 24X Max IDE CD-ROM Drive Table 5-5 24X Max IDE CD-ROM Drive Specifications Dimensions Height 4.29 cm (1.69 inches) Width 15.0 cm (5.75 inches) Depth 20.8 cm (8.19 inches) Weight 1200 g (2.
5-6 Compaq ProLiant 8500 Server Maintenance and Service Guide Table 5-5 24X Max IDE CD-ROM Drive Specifications continued Audio output level Line out 0.7 VRMS at 47 Ohms Headphone 0.6 VRMS at 32 Ohms (maximum width) Laser parameters Type Semiconductor laser GaA1As Wave length 780 +/- 25 nm Divergence angle 53.5° +/- 1.5° Output power 0.14 mW Interface IDE (ATAPI) Hot-Pluggable Wide Ultra2 SCSI Hard Drives Table 5-6 Hot-Pluggable Wide Ultra2 SCSI Hard Drive Specifications 9.1-GB 9.1-GB 18.
Physical, Operating, and Performance Specifications Hot-Pluggable Wide Ultra3 SCSI Hard Drives Table 5-7 Hot-Pluggable Wide Ultra3 SCSI Hard Drives 9.1-GB 18.2-GB Capacity 9100.0 MB 18209.3 MB Height 1.0 inches 1.0 inches Size 3.5 inches 3.5 inches Interface Wide-Ultra3 SCSI Wide-Ultra3 SCSI Transfer rate 160 MB/s 160 MB/s Seek time (typical, including setting) Single track 0.8 ms 0.8 ms Average 5.0 ms 5.2 ms Full stroke 12.0 ms 12.
5-8 Compaq ProLiant 8500 Server Maintenance and Service Guide Compaq Integrated Smart Array Controller Table 5-8 Compaq Integrated Smart Array Controller Specifications Temperature range Operating 10° to 35°C (50° to 95°F) Shipping -30° to 60°C (-22° to 140°F) Relative humidity range (non-condensing) Operating 20% to 80% Nonoperating 5% to 90% Maximum drives supported 4 Logical drives supported 32 Simultaneous drive transfer channels 1 Data transfer method 64-bit PCI bus master Total trans
Physical, Operating, and Performance Specifications Compaq NC3131 Fast Ethernet Controller/ 64 PCI Dual Port 10/100 Table 5-9 Fast Ethernet Controller Specifications Network interface 10Base-T/100Base-TX Compatibility IEEE 802.3/802.
Index Symbols and Numbers 2-slot plenum removing 2-50 replacing 2-50 9-slot hot-plug basket removing 2-42 replacing 2-43 A a correctable memory error occurred prior to this power-up 3-7 access panel opening 2-8 removing 2-7 replacing 2-9 top, part number 1-3 ADU accessing 3-5 description 3-3, 3-43 executing 3-6 starting 3-43 air baffle removing 2-31 replacing 2-31 Array Configuration Utility accessing 3-5 executing 3-6 array controller POST messages 3-20 Array Diagnostic Utility See ADU array enabler boar
2 Compaq ProLiant 8500 Server Maintenance and Service Guide standby recovery server option 3-60 server port 3-60 timeout 3-60 thermal shutdown 3-60 timer 3-61 unattended recovery 3-58 UPS shutdown 3-60 UPS shutdown threshold 3-60 assemblies hot-plug basket, part number 1-10 hot-plug I/O fan, part number 1-10 I/O module, part numbers 1-10 IMD with cable, part number 1-8 media module, part number 1-8 power switch with LED, part number 1-8 Asset Management, defined 3-73 Automatic Data Collection, defined 3-7
Index test error codes 3-40 weight 5-5 width 5-5 CD-ROM drive cable, part number 1-11 central support bracket removing 2-47 replacing 2-47 chassis, part number 1-3 Client Management, defined 3-73 communication parameters, setting 3-63 Compaq Insight Management 3-74 agents 3-74 software architecture 3-74 Compaq Insight Manager defined 3-53, 3-74 description 3-2 remote maintenance 3-74 viewing the event list 3-54 Compaq Integrated Remote Console features 3-60 Compaq Network Interface Controller See NIC Compa
4 Compaq ProLiant 8500 Server Maintenance and Service Guide disk 0 failure 3-23 disk 1 failure 3-23 disk controller failure 3-23 diskette drive data cable, part number 1-11 diskette drive fastening screws, part number 1-11 diskette drive power cable, part number 1-11 diskette drive shoulder screws, part number 1-11 diskette drives access times 5-4 accessing 2-8 cylinders 5-4 height 5-4 identified 2-6 location 2-9 number supported 5-4 read/write capacity 5-4 read/write heads 5-4 size 5-4 test error codes 3
Index 175 3-9 1764 3-20 1766 3-20 1767 3-20 1768 3-20 1773 3-21 178 3-9 1787 3-25 1792 3-27 1795 3-28 1796 3-28 1797 3-28 1798 3-28 1799 3-29 1799-XX 3-36 1900-XX 3-37 1901-XX 3-37 1902-XX 3-37 1903-XX 3-37 1904-XX 3-37 1905-XX 3-37 1906-XX 3-37 199-XX 3-31 200-XX 3-32 201 3-10 201-XX 3-32 202-XX 3-32 203 3-10 203-XX 3-32 204-XX 3-32 205-XX 3-32 206-XX 3-32 207 3-10 207-XX 3-32 208 3-10 208-XX 3-32 209 3-10 210-XX 3-32 212 3-10 215-XX 3-32 216 3-11 218 3-11 219 3-11 220 3-11 221 3-11 2402-XX 3-38 2403-XX 3
6 Compaq ProLiant 8500 Server Maintenance and Service Guide 602-XX 3-34 603-XX 3-34 604-XX 3-34 605 3-12 605-XX 3-34 606-XX 3-34 607-XX 3-34 6089-XX 3-39 608-XX 3-34 6090-XX 3-39 6091-XX 3-39 6092-XX 3-39 609-XX 3-34 610-XX 3-34 6500-XX 3-40 6502-XX 3-40 6505-XX 3-40 6506-XX 3-40 6509-XX 3-40 6523-XX 3-40 6528-XX 3-40 6600-XX 3-40 6605-XX 3-40 6700-XX 3-41 6706-XX 3-41 6709-XX 3-41 6728-XX 3-41 694-XX 3-34 697-XX 3-34 698-XX 3-34 699-XX 3-34 7000-11 3-41 7000-12 3-41 7000-13 3-41 7000-14 3-41 7000-15 3-41
Index Controller detected.
8 Compaq ProLiant 8500 Server Maintenance and Service Guide drive ID x replaced on a good volume 3-51 drive ID x RIS copy mismatch 3-51 drive ID Y firmware needs upgrading 3-51 Server Manager Failure 3-68 set configuration command issued 3-51 soft firmware upgrade required 3-51 unable to communicate with drive 3-51 unknown disable code 3-52 unrecoverable read error 3-52 UPS A/C Line Failure Shutdown or Battery Low 3-68 warning bit detected 3-52 warning, drive write cache enabled on X 3-52 write memory err
Index F failure condition recovery, hard drives 2-16 fan assembly connector, identified 4-3 fan cage assembly removing 2-46 replacing 2-46 fan cage plenum part number 1-6, 1-11 removing 2-49 fan controller not responding 3-17 fans accessing 2-7 identifying 2-44 POST messages 3-8, 3-16, 3-17 removing 2-45 replacing 2-45 Fast Ethernet controller cable support 5-9 compatibility 5-9 connectors 5-9 I/O address 5-9 interrupt 5-9 network interface 5-9 network transfer rate 5-9 OS driver support 5-9 fault toleranc
10 Compaq ProLiant 8500 Server Maintenance and Service Guide I/O expansion slot cover removing 2-39 replacing 2-39 I/O expansion slots locating 2-38 I/O fan controller not responding 3-17 I/O module accessing contents 2-7 contents 2-7 exploded view 1-9 identified 2-7 locating 2-34 part number 1-3, 1-10 removing 2-34 removing from rack-mounted server 2-36 replacing 2-35, 2-37 spare parts list 1-10 I/O module central support bracket removing 2-47 replacing 2-47 I/O plenum removing 2-48 replacing 2-48 I/O pl
Index locked SCSI bus detected 3-17 logs Critical Error 3-67 Integrated Management 3-67 Server Health 3-67 viewing 3-67 LVDS 1-inch hard drive blank, part number 1-8 M maintenance and service guide, part number 1-12 media module accessing contents 2-7 contents 1-8, 2-7, 2-9 identified 2-6 part number 1-8 removing 2-11 removing, illustrated 2-11 replacing 2-12 spare parts list 1-8 media module bezel part number 1-8 removing 2-10 replacing 2-10 memory accessing 2-8 installation guidelines 2-23 maximum suppo
12 Compaq ProLiant 8500 Server Maintenance and Service Guide network IP address, setting 3-65 net mask, setting 3-65 router address, setting 3-65 network protocol, setting 3-64 NIC part number 1-10 test error codes 3-39 no SCSI devices detected 3-8 non-hot-plug devices, removal preparation 2-4 non-hot-pluggable parts, preparation procedures 2-3 non-system disk or disk error 3-8 O operating system, booting into 3-65 P pager booting Compaq Utilities from 3-63 serial interface, selecting 3-64 setting dial
Index plenums 1-6, 1-11 port PCI retainers 1-6, 1-11 power supply 1-3 power switch assembly with LED 1-8 processor bezel 1-8 processor drawer 1-3, 1-5 processor drawer air baffle cover 1-6, 1-10 processor guide front 1-3, 1-5 rear 1-5 processor module 1-3, 1-5 Processor Power Module 1-5 processor terminator board 1-5 processor with heat pipe 1-MB 1-12 2-MB 1-5, 1-12 512-KB 1-12 processor/memory host board 1-3, 1-5 return kit 1-12 screws diskette drive 1-11 drawer ejector 1-11 SCSI adapter 1-11 system midpl
14 Compaq ProLiant 8500 Server Maintenance and Service Guide processor removing 2-27 replacing 2-27 test error codes 3-31 processor and memory module accessing contents 2-7 contents 2-7 identified 2-6 opening 2-20 replacing 2-21 spare parts list 1-5 processor bezel, part number 1-8 processor bus/core ratio switches, accessing 2-8 processor drawer air baffle cover, part number 1-6, 1-10 processor drawer, part number 1-3, 1-5 processor guide front, part number 1-3, 1-5 rear, part number 1-5 processor module
Index SCSI tape drive, test error codes 3-41 SCSI/IDE CD-ROM drive, test error codes 3-40 secondary controller or disk failure 3-27 secondary disk controller failure 3-27 secondary disk port address assignment conflict 3-21 security ASR-2 3-66 setting passwords 3-66 security levels Caution, defined 3-53 Critical, defined 3-53 Repaired, defined 3-53 Status, defined 3-53 serial port A POST messages 3-15 serial port address conflict detected 3-16 serial port B POST messages 3-15 serial port connectors, identi
16 Compaq ProLiant 8500 Server Maintenance and Service Guide System Configuration Utility accessing 3-5 booting remotely 3-65 description 3-3 executing 3-6 running 3-3 selecting Diagnostics from 3-30 system fan failure detected 3-16 system fan not present 3-16 system halted 3-9, 3-17 System Interconnect Status Indicators See system interlocks system interlock LEDs locating 2-2 system interlocks, description 2-2 system midplane assembly removing 2-52 replacing 2-52 system midplane assembly, part number 1-3
Index IML Management Utility, defined 3-54 Inspect accessing 3-2 description 3-2, 3-4 printing Inspect listing 3-4 running 3-4 Inspect Computer, accessing 3-30 Integrated Management Log description 3-3 Remote Utilities, accessing 3-30 ROMPaq Firmware Upgrade, accessing 3-5 running from diskette 3-5 running from SmartStart and Support Software CD 3-6 starting from ASR-2 3-63 Survey, defined 3-54 System Configuration accessing 3-5 booting from pager 3-63 description 3-3 executing 3-6 running 3-3 Test Compute
