Notice The information in this guide is subject to change without notice. COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN; NOR FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE FURNISHING, PERFORMANCE, OR USE OF THIS MATERIAL. This guide contains information protected by copyright. No part of this guide may be photocopied or reproduced in any form without prior written consent from Compaq Computer Corporation.
C ONTENTS preface USING THIS GUIDE Symbols................................................................................................................................................vii Technician Notes................................................................................................................................ viii Serial Number .................................................................................................................................... viii Laser Safety ......
chapter 2 TROUBLESHOOTING 2.1 Preliminary Steps .........................................................................................................................2-2 2.2 Clearing Passwords ......................................................................................................................2-3 2.3 Power-On Self-Test (POST) ........................................................................................................2-3 2.4 POST Error Messages................................
chapter 5 REMOVAL AND REPLACEMENT PROCEDURES 5.1 Serial Number .............................................................................................................................. 5-1 5.2 Disassembly Sequence................................................................................................................. 5-2 5.3 Preparing the Computer for Disassembly .................................................................................... 5-3 5.3.1 Disconnecting the AC Power...........
Appendix A CONNECTORS .........................................................................................................................................A-1 Appendix B POWER CORD SET REQUIREMENTS B.1 3-Conductor Power Cord Set ......................................................................................................B-1 B.1.1 General Requirements..........................................................................................................B-1 B.1.
preface U SING T HIS G UIDE This Maintenance and Service Guide is a troubleshooting guide that can be used for reference when servicing the Compaq Prosignia Notebook Family of Personal Computers. Compaq Computer Corporation reserves the right to make changes to this product without notice. Additional information is available on the Compaq Prosignia Notebook Family of Personal Computers Illustrated Parts Map.
Technician Notes ! ! WARNING: Only authorized technicians trained by Compaq should attempt to repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module level repair. Because of the complexity of the individual boards and subassemblies, no one should attempt to make repairs at the component level or to make modifications to any printed wiring board. Improper repairs can create a safety hazard.
This system is classified as a CLASS 1 LASER PRODUCT. This label is located on the outside of the system being serviced. A similar label also appears on the internal CDROM installed in the system. LASER INFO Laser Type: Wave Length: Divergence Angle: Output Power: Polarization: Numerical Aperture: Semiconductor GaAIAs 780 +/- 35 nm 53.5 Degree +/- 1.5 Degree Less than 0.2mW or 10,869 W•m-2sr-1 Circular 0.45 +/- 0.
Serial Number The serial number is located on the back of the computer directly below the parallel connector. Locating Additional Information The following documentation is available to support the computer: ■ ■ ■ ■ ■ ■ ■ ■ Compaq Prosignia Notebook Family of Personal Computers documentation set Microsoft operating system guide Compaq service advisories and bulletins Compaq QuickFind Compaq Service Quick Reference Guide Technical Reference Guide Illustrated Parts Map Compaq Internet site at http://www.
chapter 1 P RODUCT D ESCRIPTION 1.1 Computer Features and Models The Prosignia Notebook Family of Personal Computers is a line of multimedia notebook computers with advanced modularity, processors, and video graphics. This full-function, Mobile Pentium II-based family of notebook computers allows full desktop functionality and connectivity through the use of an optional Convenience Base. Figure 1-1.
1.1.1 Features The computer models have the following standard features: ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ 233-MHz, 266-MHz, or 300-MHz Mobile Pentium II processors 32-MB or 64-MB of synchronous dynamic random access memory (SDRAM), expandable to 160 MB (depending on the model) 3.2-, 4.0-, or 6.0-GB, 2.5-inch internal hard drive mounted in carrier LCD displays: ❏ 12.1 inch SVGA CTFT display ❏ 13.3-inch XGA CTFT display ❏ 14.
1.1.3 Software Fulfillment Replacement software may be ordered directly from Compaq Computer Corporation. Both the model and the serial number of the computer are needed to identify the specific software available. 1.
1.2.3 External Battery Charger The external battery charger has the following features: Two battery charge slots ■ Accepts Li-ion modular batteries ■ Charges 1 battery in 1.5 hours ■ Charges 2 batteries in 3 hours ■ Note: The battery calibration process should be used to discharge the batteries. 1.2.4 External Keyboards and Pointing Devices Supports Compaq or Compaq compatible PS2 keyboards and pointing devices. 1.2.
1.3.1 Left Side Components The left side external components are shown in Figure 1-2 and are described in Table 11. Figure 1-2.
1.3.2 Front Components The front external components are shown in Figure 1-3 and are described in Table 1-2. Figure 1-3.
1.3.3 Top Components The top external components are shown in Figure 1-4 and are described in Table 1-3. Figure 1-4.
1.3.4 Right Side Components The right side external components are shown in Figure 1-5 and are described in Table 1-4. Figure 1-5.
1.3.5 Rear Components The rear components are shown Figure 1-6 and are described in Table 1-5. Figure 1-6.
1.3.6 Bottom Components The bottom external components are shown in Figure 1-7 and are described in Table 1-6. Figure 1-7.
1.3.7 Status Panel Lights The status panel lights are shown in Figure 1-8 and described in Table 1-7. Figure 1-8.
1.4 Design Overview This section presents a design overview of the computer. The overview is limited to field replaceable parts. All replacement parts are listed in Chapter 3. 1.4.1 System Unit The computer is a traditional clamshell design with a display assembly attached to a system unit. The computer opens to reveal a backlit LCD display and a full-function keyboard. The display is designed for a continuously adjustable tilt angle. 1.4.
PCMCIA/CardBus and Video Adapter Controller The PCMCIA/CardBus adapter is based on the Texas Instrument PCI1220 PC to CardBus controller unit. The local bus video adapter is the Chips and Technologies 65555 controller. The serial-parallel port board expands the serial and parallel signals from the system board to the serial and parallel expansion connectors. ■ The audio/led board supports the microphone and headphone jacks, the volume control switches, and the amplifier and equalization circuitry. ■ 1.4.
chapter 2 T ROUBLESHOOTING Follow these basic steps when beginning the troubleshooting process: 1. 2. 3. 4. 5. Complete the preliminary steps listed in Section 2.1. Run the Power-On Self-Test (POST) as described in Section 2.3. Run Computer Setup as described in Section 2.5. Run the Computer Checkup (TEST) as described in Section 2.6.
2.1 Preliminary Steps IMPORTANT: Use AC power when running POST, Computer Setup, or Computer Checkup. A low battery condition could initiate Hibernation and interrupt the test. Before running POST and Computer Checkup, complete the following steps: 1. Obtain established passwords. If you must clear the passwords, go to Section 2.2. 2. Ensure that the hard drive is installed in the computer. 3.
2.2 Clearing Passwords The power-on password prevents use of the computer until the password is entered. The setup password prevents unauthorized changes to Computer Setup. To clear the passwords, you must remove all power from the system board. If you do not know the passwords, use the following procedure to clear the password: 1. 2. 3. 4. 5. 6. Remove all battery packs from the battery bay and MultiBay, if applicable. Disconnect the AC power. Remove the real-time clock battery. Wait five minutes.
2.4 POST Error Messages If the system is not functioning well enough to run POST, or if the display is not functioning well enough to show POST error messages, refer to the Troubleshooting tables in Section 2.6. If POST detects an error, one of the following events occurs: A message with the prefix "WARNING" appears informing you where the error occurred. The system pauses until you press F1 to continue. ■ A message with the prefix "FATAL" appears informing you where the error occurred.
If you receive one of the error messages listed in Table 2-2, follow the recommended action. Table 2-2 Warning Messages Message Description CMOS checksum invalid, run SCU CMOS RAM information has been corrupted. CMOS RAM has lost power. CMOS failure, run SCU Diskette controller error Recommended Action Run Computer Setup to reinitialize CMOS-RAM. Run Computer Setup to reinitialize CMOS-RAM.
Fatal errors emit a beep and may display a FATAL message. Fatal errors indicate severe problems, such as a hardware failure. Fatal errors do not allow the system to resume. Some of the Fatal error beep codes are listed at the end of this section. Table 2-3 Fatal Error Messages Message Description Beep Code CMOS RAM test failed A walking bit test of CMOS RAM location 0E (Hex) - 3F (Hex) failed.
2.5 Compaq Utilities Compaq Utilities contain several functions that ■ Determine if various computer devices are recognized by the system and are operating properly. ■ Provide information about the system once it is configured. Compaq Utilities include the following programs: ■ Computer Setup ■ Computer Checkup (TEST) ■ View System Information (INSPECT) To access Compaq Utilities: 1. Turn on or restart the computer by clicking Start ⇒ Shut Down ⇒ Restart the computer. 2.
Categories by connection: ■ ■ ■ ■ ■ System Features—security, power, boot management System Devices—keyboard, mouse, parallel and serial ports ISA—ISA bus and connected devices PCI—PCI bus and connected devices PC Card—PC Card devices Running Computer Setup 1. Turn on or restart the computer by clicking Start ⇒ Shut Down ⇒ Restart the computer. 2. Press F10 when the blinking cursor appears in the upper-right corner of the screen.
2.5.2 Computer Checkup (TEST) Computer Checkup (TEST) determines whether the various computer components and devices are recognized by the computer and are functioning properly. You can display, print, or save the information that Computer Checkup generates. NOTE: Compaq Utilities are intended for testing only Compaq-supplied components. Testing of non-Compaq components may be inconclusive. Running Computer Checkup (TEST) 1. Plug the computer into an external power source.
Table 2-5 Processor Test Error Codes Error Code Description Recommended Action 101-xx 103-xx 104-xx 105-xx 106-xx 107-xx 108-xx 109-xx 110-xx 113-xx Replace the processor board and retest. Replace the system board and retest. CPU test failed. DMA page registers test failed. Interrupt controller master test failed. Port 61 error. Keyboard controller self-test failed. CMOS RAM test failed. CMOS interrupt test failed. CMOS clock test failed. Programmable timer load data test failed.
Note: Fn + F11 clears the ESCD configuration information. If the Fn + F11 sequence is pressed very early after powering the machine on (after you see the keyboard LEDs blink, but before the video is initialized), CMOS memory will be invalidated. The ESCD is cleared, the machine is reset and boots with the "162 - System Options Not Set" message. This is a way to clear out configuration information, such as the Windows 95 knowledge about a docking station.
Table 2-11 Hard Drive Test Error Codes Error Code Description Recommended Action 1701-xx Hard drive format test failed. 1. Run Compaq Utilities and verify drive type. 1702-xx Hard drive read test failed. 2. Verify that all secondary drives have secondary drive capability. 1703-xx Hard drive write/read/compare test failed. 3. Replace the hard drive and retest. Hard drive random seek test failed. 4. Replace the system board and retest. 1704-xx 1705-xx Hard drive controller test failed.
Table 2-12 Video Test Error Codes Continued Error Code Description Recommended Action 2406-xx Video 80 × 25 mode 8 × 8 character cell test failed. 2411-xx Video screen memory page test failed. 2412-xx Video gray scale test failed. 2414-xx Video white screen test failed. 2416-xx Video noise pattern test failed. 2418-xx ECG/VGC memory test failed. 2419-xx ECG/VGC ROM checksum test failed. 2421-xx ECG/VGC 640 × 200 graphics mode test failed. 2422-xx ECG/VGC 640 × 350 16 color set test failed.
Table 2-15 CD-ROM Test Error Codes Error Code Description Recommended Action 3301-xx 1. Replace the CD and retest. CD-ROM drive read test failed. 2. Verify that drivers are loaded and properly installed. 3305-xx CD-ROM drive seek test failed. 6600-xx 6605-xx 6608-xx 6623-xx ID test failed. Read test failed. Controller test failed. Random read test failed. 3. Replace the CD-ROM drive and retest. 4. Replace the system board and retest. 2.5.
2.5.4 Running Compaq Diagnostics Compaq Diagnostics provides computer component information when the operating system is working. If you are running Windows 95, access Compaq Diagnostics for Windows by double-clicking My Computer ⇒ Control Panel ⇒ Compaq Diagnostics. 2.5.5 Boot Sequencing 1. 2. 3. 4. Run Computer Setup. Click the System Features icon ⇒ Boot Management box ⇒ MultiBoot tab. Designate the hard drive boot (startup) sequence you want. Click OK to accept the changes.
2.5.
2.6 Troubleshooting Without Diagnostics This section provides information about how to identify and correct some common hardware, memory, and software problems. It also explains several types of messages that may be displayed on the screen. Since symptoms can appear to be similar, carefully match the symptoms of the computer malfunction against the problem description in the Troubleshooting tables to avoid a misdiagnosis. 2.6.
Solving Audio Problems Table 2-16 Solving Audio Problems Problem Probable Cause Recommended Action(s) Computer does not beep after Speaker volume has been the Power-On Self-Test turned down. (POST). Adjust the volume with the volume control buttons located at the top right corner of the computer. Computer beeped five times and battery light is blinking. Computer does not beep to indicate a low-battery condition. Immediately save open files and resolve the low battery condition.
Table 2-16 Solving Audio Problems Continued Problem Probable Cause Recommended Action(s) Internal speaker does not produce sound when an external audio source is connected to the stereo line-in jack. Volume may be turned off or set too low. Adjust the volume control located at the top right corner of the computer. Use the volume control and mixing features available in Control Panel ⇒ Multimedia. Adjust the volume using the speaker icon on the taskbar. Check line input connection.
Solving Battery Problems The following table lists some common battery problems and recommended actions to take when they occur. The "Solving Power Problems" section in this chapter also may be applicable. Table 2-17 Solving Battery and Battery Gauge Problems Problem Probable Cause Recommended Action(s) The computer turns on the first time it is used, but the battery does not charge. Computer does not turn on when battery pack is inserted and power cord is unplugged. The battery pack is in ship mode.
Table 2-17 Solving Battery and Battery Gauge Problems Continued Problem Probable Cause Recommended Action(s) Computer turned off and information in memory was lost when the battery pack was replaced. Hibernation was disabled, Suspend was not initiated, or AC power was not connected before the discharged battery pack was removed. Real time clock (RTC) battery is at the end of its life.
Solving Diskette and Diskette Drive Problems Table 2-19 Solving Diskette and Diskette Drive Problems Problem Probable Cause Recommended Action(s) Diskette drive cannot read a diskette. Diskette media has a bad sector. Copy remaining files to the hard drive or another formatted diskette. Reformat the diskette. Use the required diskette type. Using the wrong diskette type for the diskette drive type. Diskette is not formatted. Diskette drive cannot write to a diskette. Diskette is not formatted.
Solving Hard Drive Problems CAUTION: To prevent loss of information, always maintain an up-to-date backup of the hard drive. Table 2-20 Solving Hard Drive Problems Problem Probable Cause Recommended Action(s) Cannot access hard drive. Hard drive is not seated. Shut down the computer, remove and reinsert the hard drive, then turn on the computer. Shut down the computer, then turn it on again to initialize it during power on.
Solving Hardware Installation Problems Table 2-21 Solving Hardware Installation Problems Problem Probable Cause Recommended Action(s) New device is not recognized as part of the computer system. The system did not automatically configure the new device. In Windows 95, double-click the Add New Hardware icon in Control Panel. Refer to the documentation that came with the new device for installation instructions.
Solving Infrared Connection Problems NOTE: The computer is shipped with the infrared port disabled. The port must be enabled each time the computer is started or restarted. Follow these steps to enable the infrared port. 1. 2. 3. 4. 5. Click Start ⇒ Settings ⇒ Control Panel. Double click the Infrared icon. Select the Options tab. Check the box labeled Enable Infrared Communications to select the Com3 port. Click OK. The infrared icon appears on the task bar.
Solving Modem Problems Table 2-23 Solving Modem Problems Problem Probable Cause Recommended Action(s) Modem loses connection. The connection from the phone line to the modem is loose. Check to make sure the telephone cable is properly connected. Call Waiting has not been disabled. Noisy telephone line Phone line noise causing a disconnection. Disable Call Waiting. 1. 1Click Start ⇒ Control Panel ⇒ double-click Modems. 2. From the General tab of the Modems Properties page, click Dialing Properties.
Table 2-23 Solving Modem Problems Continued Problem Probable Cause No dial tone Phone service is not connected to the telephone wall jack. Characters are garbled and transfer rates are slow. Recommended Action(s) Verify service from the local phone company: 1. Unplug the telephone cable from the telephone wall jack. 2. Connect a telephone to the jack, pick up the handset, and listen for a dial tone.
Table 2-23 Solving Modem Problems Continued Problem Probable Cause Phone line noise causes a disconnection. Hang-Up Delay S Register (S10) set too low. Recommended Action(s) Change S10 default to 150. Click Start ⇒ Programs ⇒ Accessories ⇒ HyperTerminal. Go to Command Mode. Type ATS10=150 and press Enter. This command causes the modem to take longer to disconnect even if there is noise on the line.
Solving PC Card Problems Table 2-24 Solving PC Card Problems Problem Probable Cause Recommended Action(s) Computer does not beep when System beeps are turned PC Card is inserted but PC down. Card works correctly. PC Card sound effects have been disabled. Press Fn+F5, then press the right arrow key to increase the system beeps volume. In Windows 95, double-click PC Card icon ⇒ Global Settings tab. Deselect Disable PC Card Sound Effects.
Solving Power Problems Table 2-25 Solving Power Problems Problem Probable Cause Computer will not turn on. Computer is not connected to a power source. Power cord to the external power source is unplugged. Computer will not turn on when connected to external power if battery pack is in the computer. Computer turned off while it was left unattended and the power/suspend light is off. Computer turned off while it was left unattended and will not turn on.
Solving Screen Problems IMPORTANT: Conduct all tests on a working monitor. If the recommended actions do not solve the problem, replace the display. If the problem persists with a new display, replace the system board. Table 2-26 Solving Screen Problems Problem Probable Cause Recommended Action(s) Characters are dim. The brightness or contrast control (if applicable) is not set properly. Computer screen is in direct light. Display is damaged. QuickLock/QuickBlank was initiated.
Table 2-26 Solving Screen Problems Continued Problem Probable Cause Recommended Action(s) Display on an external monitor Incorrect display device is distorted. drivers are installed or incorrect resolution is set. The image has a black border and does not fill the screen. Double-click the Display icon in Control Panel, click the Settings tab, and set the correct display type and resolution for the external monitor. The external monitor is not Complete these steps: Energy Star compliant, but 1.
chapter 3 I LLUSTRATED P ARTS C ATALOG This chapter provides illustrated parts and references for spare parts for the Compaq Prosignia Notebook Family of Personal Computers. To review an illustrated parts breakdown of the computer, refer to the Illustrated Parts Map that comes with this guide.
3.1 System Unit Figure 3-1.
Table 3-1 System Unit Item Description Keyboard (US/Canada) 1 Top cover assembly with speakers 2 Base enclosure assembly 3 12.1-inch CTFT display assembly 4 * 13.3-inch CTFT display assembly * 14.1-inch CTFT display assembly * 14.
3.2 Mass Storage Devices Figure 3-2.
Table 3-2 Mass Storage Devices Item Description 24x CD-ROM drive 1 * DVD-ROM drive module * 3.2 GB hard drive 4.0 GB hard drive 2 * 6 GB hard drive 1.
3.3 Cables and Power Cords Figure 3-3.
3.4 Standard and Optional Boards Figure 3-4.
Table 3-4 Standard and Optional Boards Item Description Memory board (SO DIMM), 16-MB, 60 ns, nonparity 1 * Memory board (SO DIMM), 32-MB, 60 ns, non parity * Memory board (SO DIMM), 64-MB, 60 ns, non parity * Memory board (SO DIMM), 128-MB, 60 ns, non parity Audio/LED board 2 DC-DC voltage converter 3 System board with 233-MHz Intel Pentium II CPU 4 * System board with 266-MHz Intel Pentium II CPU * System board with 300-MHz Intel Pentium II CPU K56flex modem 5 IR module 6 * Not illustrated 3-8 Illustra
3.5 Options Figure 3-5.
3.6 Miscellaneous Parts Figure 3-6.
Table 3-6 Miscellaneous Parts Item 1 2 3 4 5 6 7 * * * Description Spares Part Number Miscellaneous Plastics kit : Left clutch/display wiring cover Right clutch/microphone cover RTC battery cover Hard drive cover Modem cover Fan Internal AC adapter Screw kit Shielding kit (includes RTC battery) Country kit 382728-001 316271-001 316265-001 316283-001 316284-001 382757-001 * Not illustrated 3.
chapter 4 R EMOVAL AND R EPLACEMENT P RELIMINARIES This chapter provides essential information for proper and safe removal and replacement service. 4.
4.2.2 Cables and Connectors Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Ensure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; they tear easily.
4.4 Preventing Electrostatic Damage Many electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases the discharge contains enough power to alter device parameters or melt silicon junctions. A sudden discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.
4.4.2 Workstation Precautions Use the following grounding precautions at workstations: ■ ■ ■ ■ ■ ■ ■ ■ Cover the workstation with approved static-dissipative material (refer to Table 4-2 later in this chapter). Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. Use field service tools, such as cutters, screwdrivers, and vacuums that are conductive.
Other grounding equipment recommended for use in preventing electrostatic damage include: ■ Antistatic tape ■ Antistatic smocks, aprons, or sleeve protectors ■ Conductive bins and other assembly or soldering aids ■ Non-conductive foam ■ Conductive tabletop workstations with ground cord of one-megohm resistance ■ Static-dissipative table or floor mats with hard tie to ground ■ Field service kits ■ Static awareness labels ■ Material-handling packages ■ Non-conductive plastic bags, tubes, or
Table 4-2 lists the shielding protection provided by antistatic bags and floor mats.
chapter 5 R EMOVAL AND R EPLACEMENT P ROCEDURES This chapter provides the removal and replacement procedures for the computer subassemblies. 5.1 Serial Number The computer serial number should be provided to Compaq support when requesting information or ordering spare parts. The serial number 1 is located on the back of the computer (Figure 5-1). Figure 5-1.
5.2 Disassembly Sequence Refer to the disassembly steps before disassembling the computer. Disassemble only the components necessary to gain access to the sub-assembly you are servicing. 5.3 Preparing the Computer for Disassembly 5.3.1 Disconnecting the AC Power 5.3.2 Battery 5.3.3 MultiBay Devices 5.3.4 PCMCIA 5.4 Computer Tilt Feet 5.5 Internal Modem 5.5.1 IR (Infrared) Module 5.6 Hard Drive 5.7 Keyboard 5.7.1 Keyboard Removal 5.7.2 Memory Board 5.7.3 Lithium Real Time Clock Battery 5.7.
5.3 Preparing the Computer for Disassembly Before beginning the removal and replacement procedures, complete the following: 1. 2. 3. 4. 5. Disconnect the modem line cord. Disconnect the AC power and any external devices. Remove the battery pack(s). Remove the MultiBay device. Remove any PC Cards. ! WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system components to cool before touching. 5.3.
5.3.2 Battery Pack Removal Remove the battery pack before beginning any internal maintenance on the computer. ! ! WARNING: Metal objects can damage the battery pack as well as the battery contacts in the battery compartment. To prevent damage, do not allow metal objects to touch the battery contacts. Place only the battery pack for the Compaq Prosignia Notebook Computer into the battery compartment. Do not force the battery pack into the bay.
5.3.3 MultiBay Devices CAUTION: The device in the MultiBay must be removed prior to performing maintenance on the computer. A diskette drive, an LS-120 diskette drive, a ZIP drive, a second battery pack, or a second hard drive may be installed into the MultiBay. The device in the MultiBay must be removed prior to performing maintenance on the computer. For convenience, a diskette drive is depicted in this sequence. To remove any MultiBay device, complete the following steps: 1.
5.3.4 PCMCIA Remove any installed PC (PCMCIA) Cards before performing any service on the computer. To remove a PC Card, complete the following steps: 1. To release the PC Card eject button, depress the button once 1,2. 2. To eject the PC Card, firmly depress the PC Card eject button a second time. 3. Remove the card. Figure 5-4.
5.4 Computer Tilt Feet There are two tilt feet on the bottom of the computer. To remove a foot, follow the steps listed. 1. Turn the computer bottom side up and position it so that the front of the unit is toward you. 2. Open the foot to the fully extended position. 3. Place a flat-blade screwdriver between the right hinge point of the foot and the unit. The tip of the blade must be under one end of the foot, immediately below the hinge point. Be careful not to mar or scratch the plastic base enclosure. 4.
5.5 Internal Modem The internal modem is standard on some models and is attainable as an upgrade option on other models. If the model is not equipped with a modem, the modem compartment is sealed by a protective plate underneath the modem cover. For models equipped with a modem, complete the following steps to remove the modem. 1. 2. 3. 4. Prepare the computer for disassembly (Section 5.3). Turn the computer bottom side up with the front of the unit toward you. Remove the screw from the modem access cover.
5. Remove the modem board retaining screw. 6. Carefully pull the modem board release tab and lift the modem from the computer. Figure 5-7. Removing the Modem Board To replace or install the modem, reverse the procedure. NOTE: When installing the modem, be sure that the modem release tab is folded on top of the modem before replacing the modem access door.
5.5.1 IR (Infrared) Module To remove the Infrared (IR) transceiver module: 1. 2. 3. 4. Prepare the computer for disassembly (Section 5.3). Remove the modem (Section 5.5). Remove the screw from the IR module Disengage the connector from the system board by lifting the corner of the IR module with a screwdriver. 5. Lift the IR module from the base enclosure. Figure 5-8. Removing the IR Module To install the IR module, reverse the procedure above.
5.6 Hard Drive The hard drive is held in place with a security screw and a retaining bracket. To remove the hard drive, complete the following steps: 1. Prepare the computer for disassembly (Section 5.3). 2. Turn the computer bottom side up and position it so that the front of the unit is toward you. 3. Remove the security screw from the drive cover. Figure 5-9.
4. Slide the release latch toward the back of the computer. The cover lid springs open. 5. Slide the hard drive cover toward the front of the computer. 6. Lift the cover from the computer. Figure 5-10.
7. Disengage the hard drive from the connector by sliding the hard drive toward the front of the computer. 8. Using the lifting tab, remove the hard drive from the computer. Figure 5-11. Removing the Hard Drive Reverse the above procedure to install the hard drive. Be sure to place the lifting tab inside the computer before replacing the cover.
5.7 Keyboard To release the keyboard, complete the following procedures. 1. 2. 3. 4. Prepare the computer for disassembly (Section 5.3). Place the computer on the workspace with the front of the unit facing you. Open the display to the vertical position. To release the keyboard, insert the tip of the scribe into each of the keyboard holes, and pull the free end of the scribe towards you. 5. Slide the keyboard toward you. Be careful not to stress the keyboard cable. Figure 5-12.
6. Lift the keyboard. 7. Place the keyboard in an upright position. Insert the two tabs on the right side and the tab on the left side of the keyboard into the slots provided on the right of the base enclosure. Figure 5-13. Placing the Keyboard Tabs into the Slots in the Base It is not necessary to completely remove the keyboard from the base enclosure to do the following service procedures: ■ Memory expansion board installation, replacement, or upgrade. ■ Lithium real-time clock battery replacement.
5.7.1 Keyboard Removal 1. Release the latch on the keyboard ZIF connector. 2. Slide the strain relief on the flat cable toward the back of the computer, then lift the front edge of the strain relief from the recess. 3. Disconnect the keyboard ribbon cable. 4. Remove the keyboard from the computer. Figure 5-14. Disconnecting the keyboard Ribbon Cable To replace the keyboard, reverse the procedure above.
5.7.2 Memory Board If a memory expansion board option has been previously installed in the computer, it must be removed before another is installed. To remove the memory board, complete the following steps: 1. Prepare the computer for disassembly (Section 5.3). 2. Lift the the keyboard as described (Section 5.7). 3. Position the keyboard upright by placing the keyboard tabs on the keyboard in the slots provided. 4. Pull out the right and left locking tabs on each end of the memory expansion board.
5. Rotate the free edge 1 of the memory module upward. 6. At a 45 degree angle, pull the memory module 2 from the slot. Figure 5-16.
To install a memory board, complete the following steps: 1. Insert the memory board 1 into the memory slot. 2. Pivot the memory board toward the computer 2 so that it lays flat in the memory compartment. 3. Insert the memory board firmly into place to seat the connections and to engage the locking tabs. Figure 5-17.
5.7.3 Lithium Real Time Clock Battery ! WARNING: There is a risk of explosion and injury if the battery is incorrectly replaced or handled improperly. Do not attempt to recharge, disassemble, immerse in water, or dispose of it in fire. Replacement should be done using the Compaq spare part for this computer. To remove the Lithium Real Time clock (RTC) battery, complete the following steps: 1. 2. 3. 4. 5. Prepare the computer for disassembly (Section 5.3). Raise the keyboard (Section 5.7).
CAUTION: To prevent damaging the RTC battery cable, do not pull on the battery cable. 6. Using tweezers, disconnect the RTC battery connector from the system board. 7. Remove the RTC battery. Figure 5-19. Removing the RTC Battery Reverse the procedure to install a replacement RTC battery.
5.7.4 Optical Disc Bay A CD-ROM or DVD-ROM drive can be installed in the optical disc bay. To remove a CD-ROM drive or DVD-ROM drive, complete the following steps: 1. Prepare the computer for disassembly (Section 5.3). 2. Remove the keyboard (Section 5.7). Note: For clarity, the keyboard is shown removed from the computer. The keyboard may be left attached to the system unit for this procedure. 3. Place the tabs on the keyboard in the slots provided in the top cover. 4. Remove the two retaining 1 screws.
5.8 Display Assembly To remove the display assembly, complete the following steps: 5.8.1 Hinge Covers 1. Prepare the computer for disassembly (Section 5.3). 2. Close the cover and place the computer on the workspace top side up and position it so that the connectors on the back panel of the computer are facing you. 3. Remove the screw from each of the hinge covers. Figure 5-21.
4. Open the display fully. 5. Lift the hinge covers from the computer. Note that the right and left covers are different. Figure 5-22. Removing the Hinge Covers Reverse the procedure to install the hinge covers.
5.8.2 Display Assembly CAUTION: Do not reuse the hinge screws removed from the previously installed display. These screws may back out of the display hinges and cause the display assembly to loosen from the base enclosure. Important: It is not necessary to separate the display and the top cover unless you are replacing the display or the top cover. If you are not replacing the top cover or the display assembly, complete steps 1 through 4 to remove the top cover/display assembly from the base.
5. Close the display. 6. Remove the remaining screw from the left display clutch and the two screws from the right display clutch. 7. Lift the display assembly from the base enclosure. Figure 5-24. Removing the Display Assembly Reverse the procedure to replace the display assembly. CAUTION: To avoid damaging the display, attach the ground cable before attaching the display cables when replacing the display assembly.
5.9 Top Cover Assembly To remove the top cover assembly, complete the following procedures: 1. 2. 3. 4. 5. Prepare the computer for disassembly (Section 5.3). Remove the keyboard (Section 5.7). Remove the optical disc bay device (Section 5.7.4). Remove the RTC battery (Section 5.7.3). Complete steps 1 through 4 of the display assembly removal procedure (Section 5.8). 6. Remove the seven (7) screws holding the top and bottom of the base enclosure together. Figure 5-25.
7. Remove the three (3) top cover screws from the back of the system unit. Figure 5-26. Removing the Top Cover Assembly Screws from the Back of the Unit CAUTION: Do not use the attached wiring to pull the connectors out of the sockets. This will damage the wire and render the top cover unusable.
8. Disconnect the speaker1,2, touchpad3, indicator4, and switch5 cables from the system board. Use the tweezers to release the connectors from the sockets. Figure 5-27.
9. Lift the top cover from the base enclosure. Figure 5-28. Removing the Top Cover Assembly To replace the top cover assembly, reverse the steps.
5.9.1 DC-DC Converter and Audio Board Shield To remove the DC-DC converter/audio board shield, complete the following procedures: 1. 2. 3. 4. 5. 6. Prepare the computer for disassembly (Section 5.3). Remove the keyboard (Section 5.7.1). Remove the RTC battery (Section 5.7.3). Remove the top cover assembly (Section 5.9). Remove the screws from the converter/audio board shield. Remove the converter/audio board shield. Figure 5-29.
5.9.2 DC-DC Converter 1. 2. 3. 4. 5. 6. Prepare the computer for disassembly (Section 5.3). Remove the keyboard (Section 5.7). Remove the RTC battery (Section 5.7.3). Remove the top cover assembly (Section 5.9). Remove the DC-DC converter/audio board shield (Section 5.9.1) Remove the DC-DC converter board from the system board. Figure 5-30.
5.9.3 Audio Board CAUTION: The Audio board is relatively fragile. Do not twist or bend during disassembly or replacement. To remove the audio board, complete the following procedures: 1. 2. 3. 4. 5. 6. Prepare the computer for disassembly (Section 5.3). Remove the keyboard (Section 5.7). Remove the RTC battery (Section 5.7.3). Remove the top cover assembly (Section 5.9). Remove the converter/audio board shield (Section 5.9.1). Separate the audio board from the system board.
5.9.4 Fan To remove the fan, complete the following procedures: 1. 2. 3. 4. 5. 6. 7. Prepare the computer for disassembly (Section 5.3). Remove the keyboard (Section 5.7.1). Remove the RTC battery (Section 5.7.3). Remove the top cover assembly (Section 5.9). Remove the converter/audio board shield (Section 5.9.1). Disconnect the fan power cable from the system board. Remove the fan from the computer base. Figure 5-32. Removing the Fan Reverse the procedure to install the fan.
5.9.5 System Board To remove the system board, complete the following procedures: 1. Prepare the computer for disassembly (Section 5.3). 2. Remove the hard drive (Section 5.6). 3. On modem equipped models, remove the modem (Section 5.5). 4. On IR equipped models, remove the IR module(Section 5.5.1). 5. Remove the keyboard (Section 5.7.1). 6. Remove the lithium real-time clock battery (Section 5.7.3). 7. Remove the top cover assembly (Section 5.9). 8. Remove the DC-DC Converter (Section 5.9.2). 9.
12. Remove both hex screws from the rear of the base enclosure. 13.Remove the screw from the system board. Figure 5-34.
14. Lift the right end of the system board 1 from the lower base enclosure. 15. Slide the system board to the right 2 and lift it from the base enclosure. Figure 5-35. Removing the System Board To replace the system board, reverse the steps.
5.9.6 Integrated AC Adapter To remove the AC power module, complete the following procedures: 1. 2. 3. 4. 5. Prepare the computer for disassembly (Section 5.3). Remove the system board (Section 5.9.5). Remove the ground lead screw. Remove the two screws holding the AC adapter to the system base. Remove the two screws holding the AC power input connector to the back panel of the system base. 6. Lift the AC adapter from the system base enclosure. Figure 5-36.
chapter 6 S PECIFICATIONS This chapter provides physical and performance specifications for the following: ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ Computer Displays Hard drive Diskette drive LS-120 drive ZIP drive CD-ROM drive DVD-ROM drive Battery packs Convenience Base II External power sources The chapter also includes: System interrupts ■ System DMA ■ System I/O address ■ System memory map ■ Specifications 6-1
6.1 Computer Table 6-1 Computer Specifications U.S. Metric Dimensions Height 2.3 in 5.84 cm Depth 9.6 in 24.5 cm Width 12.5 in 31.75 cm Weight With battery and optional CD-ROM 8.3 lbs 3.55 kg Standalone (Battery) Power Requirements Nominal Operating Voltage (Li-Ion) 14.2 Maximum Operating Power 45 W Peak Operating Power 50 W Integrated AC Power Power Requirements Operating Voltage 100 to 240 VAC RMS Operating Current 1.
6.2 Display Table 6-2 12.1-Inch CTFT, SVGA Display Dimensions Height Width Number of Colors Contrast Ratio Pixel Resolution Pitch Format Configuration Backlight Character Display U.S. Metric 7.24 in 9.7 in 64K 100:1 minimum 18.4 cm 24.6 cm 0.30 × 0.30 mm 800 × 600 RGB Stripe Edge Lit 80 × 25 Table 6-3 13.3-Inch CTFT, XGA Display Dimensions Height Width Number of Colors Contrast Ratio Pixel Resolution Pitch Format Configuration Backlight Character Display U.S. Metric 7.9 in 10.
6.3 Hard Drive Table 6-4 Hard Drive Specifications Standard Model Configurations 3.2-GB 4.0-GB 6.
6.4 Diskette Drive Table 6-5 Diskette Drive Specifications Diskette size High density Low density Light Height Bytes per sector Sectors per Track High density Low density Tracks per Side High density Low density Read/Write heads Average Seek Times Track-to-Track (high/low) Average (high/low) Settling Time Latency Average 3.5-inch 1.44-MB/1.2-MB 720 KB None 0.43-in (11 mm) 512 18 (1.44-MB)/15 (1.2-MB) 9 80 (1.44-MB)/80 (1.
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6.8 DVD-ROM Drive Table 6-9 DVD-ROM Specifications Disc Formats Supported DVD-5, DVD-9, DVD-10, DVD-18 CD-ROM mode 1, mode 2 CD-Digital Audio CD-XA mode 2 (Form 1, Form 2) CD-I mode 2 (Form1, Form 2) CD-I Ready CD-Bridge CD-R Photo CD (singlemultisession) Center Hole Diameter Disc Diameter Disc Thickness Track Pitch Capacity 15 mm 12 cm, 8 cm 1.2 mm 1.6 µm 4.7-GB - DVD-5 8.5-GB - DVD-9 9.4-GB - DVD-10 550-Mbytes (Mode 1, 12) 640 Mbytes (Mode 2, 12 cm) 180 Mbytes (8 cm) 17.
6.9 Battery Packs Table 6-10 Lithium Ion Battery Pack U.S. Dimensions Height Length Width Weight Electrical Voltage Amp-hour capacity Watt-hour capacity Environmental Requirements Operating temperatures Nonoperating temperatures 6-10 Specifications 0.82 in 5.8 in 3.2 in 0.85 lb Metric 2.08 cm 14.73 cm 8.13 cm 0.39 kg 14.4 V 2.
6.10 Convenience Base II Table 6-11 Convenience Base II Specifications Dimensions Height Height w/Monitor Stand Length Width Weight Expansion Base Expansion Base w/Monitor Stand Power Supply (Input) Operating Voltage Operating Current Rated Voltage Rated Current Line Frequency Temperature Operating Storage Relative Humidity Operating Storage Altitude Operating Nonoperating Shock Operating Nonoperating Vibration Operating Nonoperating U.S. Metric 4.9 in 5.2 in 14.7in 14.2 in 12.46 cm 13.208 cm 37.
6.11 External Power Supplies The automobile/aircraft adapter allows the computer to be used in an automobile or in an aircraft without a drain on the computer’s batteries. Table 6-12 Automobile/Aircraft Adapter U.S. Metric 1.42 in 2.83 in 4.84 in 0.88 lb 39 in 3.6 cm 7.2 cm 12.3 cm 0.
The external battery charger charges the Li-Ion battery outside the computer. It may also be used to charge spare batteries. Table 6-13 External Battery Charger U.S. Dimensions Height Width Length Weight Power Supply (Input) Nominal Voltage Line frequency Power Supply (Output) Nominal Voltage Power Temperature Operating Nonoperating 41 to 104°F -4 to 185°F Relative Humidity Operating Nonoperating 10 to 95% 10 to 95% 1.57 in 5.25 in 9.4 in 1.1 lb Metric 40 mm 133 mm 239 mm 4.
6.12 System Interrupts Table 6-14 Hardware Interrupts Hardware IRQ System Function IRQ0 IRQ1 IRQ2 IRQ3 IRQ4 IRQ5 IRQ6 IRQ7 IRQ8 IRQ9 IRQ10 IRQ11 IRQ12 IRQ13 IRQ14 IRQ15 Timer interrupt Keyboard Interrupt controller cascade COM 2 COM 1 Audio Diskette Drive controller EPP Parallel Real-Time Clock (MSIO) PCI devices Unused Used by PCMCIA Mouse Floating point error input Primary IDE interface Secondary IDE interface 6.
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Table 6-16 System I/O (Port) Addresses Continued I/O Address (Hex) System Function (Shipping Configuration) 170 - 177 178 - 1EF 1F0 - 1F7 1F8 - 1FF 200 - 21F 220 - 22F 230 - 23F 240 - 24F 250 - 25F 260 - 277 278 - 27A 27B - 27F 280 - 2F7 2F8 - 2FF 300 - 36F 370 - 371 372 373 374 375 376 377 378 - 37A 37B - 37F 380 - 387 388 - 38B 38C - 3AF 3B0 - 3BB 3BC - 3BE 3BF 3C0 - 3CD 3D0 - 3DF 3F0 - 3F7 3F8 - 3FF 400 - 4CF 480 - 48F 4D0 - CF6 CF7 CF8 - CFB CFC - CFF D00 - FFF 6-16 Specifications Hard Drive Secondary
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appendix A C ONNECTORS This appendix contains the pin assignments for all external connectors.
Table A-4 USB Connector Pin Signal 1 2 3 4 Ground - Data + Data +5 VDC Table A-5 External Monitor 11 15 6 10 1 5 Pin Signal Pin Signal 1 2 3 4 5 6 7 8 Red Analog Green Analog Blue Analog Blank Ground Ground Ground Ground 9 10 11 12 13 14 15 Blank Ground Blank Monitor ID (DD) Horizontal Sync Vertical Sync Monitor ID (CC) A-2 Connectors
Table A-6 Parallel 25 14 1 13 Pin Signal Pin Signal 2 3 4 5 6 7 8 9 10 11 12 13 Strobe Data Bit 0 Data Bit 1 Data Bit 2 Data Bit 3 Data Bit 4 Data Bit 5 Data Bit 6 Data Bit 7 Acknowledge Busy Paper End Select 14 15 16 17 18 19 20 21 22 23 24 25 Auto Linefeed Error Initialize Printer Select In Ground Ground Ground External Diskette Positive Drive Detect External Diskette Negative Drive Detect Ground Ground External Diskette Drive Switched to +5 V Table A-7 Serial 9 6 1 5 Pin Signal Pin Signa
Table A-8 Expansion Connector Pin Signal Pin Signal 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 GND GND NC GND GND NC GND GND AD[31] DEVSEL IRDY STOP TRDY GND GND AD[12] AD[13] GND GND CLK1 AD[0] GND DOCK_S CLK0 ACVCC ACVCC ACVCC ACVCC ACVCC CRTHSYNC GREEN CRTVSYNC RED DDCCLK PWRLED DDCDATA DOCK_PWR_EN GND SPKL LINE_L 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 8
Table A-8 Expansion Connector Continued Pin Signal Pin Signal 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 PSLIN GND GND SPK_IN +5v NC ERDY SYSVCC5A STANDBy_SW NC NC NC NC GNT1 GND GND CBE3 AD[21] NC NC AD[18] C/BE1 PAR GND AD[16] AD[6] C/BE0 AD[5] AD[7] AD[4] BATTLED SWC TA SWB SWD SWA PMVCC5 PMVCC5 PMVCC5 PMVCC5 PSELECT PDADA6 PACK PDATA2 PDATA0 PFAULT GND GND DSRA 130
Table A-9 Speaker Connector Pin Signal 1 2 3 Shield Left channel audio Right channel audio A-6 Connectors
appendix B P OWER C ORD S ET R EQUIREMENTS B.1 3-Conductor Power Cord Set The wide range input feature of your computer permits it to operate from any line voltage from 100 to 240 volts AC. The power cord set received with the computer meets the requirements for use in the country where you purchased the equipment. Power cord sets for use in other countries must meet the requirements of the country where you use the computer. B.1.
B.1.2 Country-Specific Requirements Table B-1 3-Conductor Power Cord Set Requirements — By Country Country Accredited Agency Applicable Note Numbers Australia Austria Belgium Canada Denmark Finland France Germany Italy Japan Norway Sweden Switzerland United Kingdom United States EANSW OVE CEBC CSA DEMKO FIMKO UTE VDE IMQ JIS NEMKO SEMKO SEV BSI UL 1 1 1 2 1 1 1 1 1 3 1 1 1 1 2 B.1.3 Notes: 1. The flexible cord must be Type HO3VV-F, 3-conductor, 0.75 mm 2 conductor size.
appendix C C ONVENIENCE B ASE C.1 Models and Features The convenience bases provide a permanent desktop solution for the computer by eliminating the need to disconnect external devices such as a printer, keyboard, or monitor when you undock the computer. All necessary connections and disconnections are made automatically when the computer is docked and undocked.
Table C-1 Convenience Bases Model Serial Configuration Convenience Base Pass Through model Convenience Base with Ethernet Convenience Base II Pass Through model Convenience Base II with Ethernet BNH3 (Armada 1500 base) BNH1 (Armada 1500 base) CBY1 CBX1 Figure C-1.
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C.3 Convenience Base II Components The convenience base components are illustrated and described in this section. C.3.1 Front and Right Side Components The front and right side convenience base components are shown and identified in this section. 1 Docking latches 2 Docking alignment pins 3 Docking connector 4 Power switch 5 Security cable lock 6 Docking lever 7 Pass-through AC power outlet 8 Battery charge light 9 Suspend button : Power/suspend light ; Retaining latches Figure C-2.
C.3.2 Rear Components The rear components are shown in the following figure and identified in this section: 1 RJ-45 jack (Ethernet model only) 2 Serial connector 3 Parallel connector 4 External monitor connector 5 MIDI/Joystick connector 6 Pointing device connector 7 Keyboard connector 8 Speaker/headphone jack 9 USB connector : Audio Line-in jack ; Fan w AC power connector Figure C-3.
Table C-3 Convenience Base II Cables and Power Cords Description Spares Part Number * AC Power cord (US/Canada) * AC Power cord (Australia/New Zealand) * AC Power cord (UK) * AC Power cord (Europe) * AC Power cord (Italy) * AC Power cord (Denmark) * AC Power cord (Singapore) * AC Power cord (Japan) * AC Power cord (Korea) * Not illustrated 255135-001 255135-011 255135-011 255135-021 255135-061 255135-081 255135-111 255135-291 255135-AD1 Table C-4 Convenience Base II Options Description Spares Part Numb
Index A C D AC power cord C-conductor, B1 spare part number, C-6 AC power removal, 5-38 AC Power Module spare part number, 3-11 audio solving problems, 2-18 test error codes, 2-13 audio board removal, 5-33 audio cable removal, 5-33 audio/LED board spare part number, 3-8 automobile/aircraft adapter spare part number, 3-9 specifications, 6-12 cables handling, 4-2 spare part number, 3-6 CD-ROM drive caring for, 4-2 removal, 5-22 removing and inserting, 4-2 solving problems, 2-21 specifications, 6-8, 6-9 te
E G electrostatic discharge preventing damage, 4-3 shielding materials, 4-6 typical voltage levels, 4-5 error codes audio test, 2-13 CD-ROM test, 2-14 computer checkup (TEST), 2-9 diskette drive test, 2-11 keyboard test, 2-10 memory test, 2-10 parallel printer test, 2-10 pointing device interface test, 2-13 processor test, 2-10 serial test, 2-11 video test, 2-12 external computer components bottom, 1-10 front, 1-6 left side, 1-5 rear, 1-9 right side, 1-8 top, 1-7 external connectors keyboard, A-1 monitor,
passwords clearing, 2-3 PC Card removal, 5-6 solving problems, 2-29 PCMCIA removal, 5-6 plastic parts, handling, 4-1 plastics kit spare part number, 3-11 pointing device interface test error codes, 2-13 pointing devices external, 1-4 power solving problems, 2-30 power cord general requirements, B-1 country-specific requirements, B-2 requirements, B-1 spare part number, 3-6 power cord set notes for C-conductor, B-2 spare part number, C-6 power-on password clearing, 2-3 processor test error codes, 2-10 R rem
V W video display.