User guide

Troubleshooting the Remote Insight Lights-Out Edition 7-7
Compaq Confidential – Need to Know Required
Writer: James Parish Project: Compaq Remote Insight Lights-Out Edition User Guide Comments:
Part Number: 159206-005 File Name: h-ch7 Troubleshooting the Remote Insight Lights-Out Edition.doc Last Saved On: 7/10/01 4:30 PM
Table 7-1
NetWare Error Messages
continued
Error Message Action
Remote Insight interface type unknown Upgrade CPQRI.NLM to a newer version.
Unable to initialize the Remote Insight
Lights-Out Edition
Run Compaq Diagnostics on the Remote
Insight Lights-Out Edition.
Unable to allocate memory Check available NetWare resources.
Remote Insight Lights-Out Edition not found The Remote Insight Lights-Out Edition
board is not installed in the server. The
board must be installed before loading the
device driver.
Troubleshooting Miscellaneous Problems
Incorrect Time or Date of Entries in the Event Log
You can update the time and date on the Remote Insight Lights-Out Edition by
running the System Configuration Utility. This utility automatically sets the
time and date on the board using the server time and date. The time and date
are also updated by Insight Management agents on supported network
operating systems.
Inability to Reboot the Server
If you have added the Remote Insight Lights-Out Edition board to a server that
was already up and running, run the System Configuration Utility to properly
configure the Remote Insight Lights-Out Edition board with information about
that server. See Chapter 3 for the steps to configure your Remote Insight
Lights-Out Edition using the System Configuration Utility.
The Remote Insight Lights-Out Edition must be installed in a PCI slot that is
connected to the primary bus. See the “Determining an Available Slot” section
in Chapter 2 to ensure that the board is installed in an appropriate slot. If your
server is not listed, refer to the Compaq website for an updated table:
www.compaq.com
NOTE: If you are using the Virtual Power Button feature, verify that the Virtual Power
Button cable has been installed correctly.