Installation guide

Recovering from Errors

A.2 Problems After Installation

U.S. customers who encounter a problem while using Reliable Transaction

Router can report it to Compaq by telephoning the Compaq Customer Support

Center (CSC) at 1-800-354-9000. (Customers with service contracts can also

use an electronic means such as DSNlink.)

Customers without a service contract can arrange for per-call support.

The CSC will need the following information:

• The name version number of the operating system you are using

• The Reliable Transaction Router version number you are using

• The hardware system you are using (such as a model number)

• A brief description of the problem (one sentence if possible)

• Whether or not the problem is critical

• Any other information that is helpful, such as the speciﬁc commands you

used to run the software, the error messages displayed, and source listings

of the relevant software module or lines of code

If the problem is related to Reliable Transaction Router documentation, send

comments electronically to the following internet address:

rtrdoc@compaq.com.

If you are reporting a speciﬁc documentation error, be sure to include the

manual title, section and page numbers where the error occurred.

A–2 Recovering from Errors