a Avid Unity™ Media Engine and Avid MEDIArray™ XT Version 5.0 ReadMe Revision History Date Revised Release Changes Made 9/6/2007 v5.0 Added a step to identify a new setting that appears when upgrading the ATTO Fibre Channel driver, see “Upgrading the ATTO Fibre Channel Driver” on page 29. 7/16/2007 v5.0 Clarified Fibre Channel slots in the xw8400 for Avid DS Nitris®, see “Supported Hardware” on page 6 and “ATTO Board Slot Location” on page 9. 6/22/2007 v5.
The ReadMe describes new features, hardware and software requirements, and information you should know before using your Avid Unity MediaNetwork. They also list all known issues or limitations for the hardware and software. This ReadMe also provides information about the following systems and clients that use the Avid Unity MediaNetwork v5.
Avid MEDIArray XT Storage Systems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Memory Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Daisy Chaining . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Installing MediaNetwork Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Windows 2000 Clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Windows XP Clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Mac OS X Clients Fibre Channel Clients. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Technical Support Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Accessing Online Support Symbol or Convention Meaning or Action Ctrl+key or mouse action Press and hold the first key while you press the last key or perform the mouse action. For example, Ctrl+drag. media engine This term is the generic term used for the Avid Unity Media Engine hardware. Accessing Online Support Avid Online Support is available 24 hours per day, 7 days per week.
Supported Hardware The following table list the hardware that is supported in the Avid Unity MediaNetwork v5.0 environment and which HBA is required. When installing the ATTO Fibre Channel board, see “ATTO Board Slot Location” on page 9 for slot information.
Hardware and Software Requirements Supported Hardware (Continued) Hardware Host Bus Adapter Ethernet Switches Asante® 65120-2G and 65120-12G — Asante 35160-T and 35160-G — Cisco® 3750G-24T — SMC 8824 — Fibre Switch MEDIASwitch 16-4G (4 Gb) QLogic® 5602 16-port 4 Gb FC switch You can stack a second switch using the 10-Gb link. MEDIASwitch 10-4G (4 Gb) QLogic 1404 10 port 4 Gb FC switch Unsupported Hardware The following hardware components are not supported in the Avid Unity MediaNetwork v5.
Editing Client Requirements for Avid Unity MediaNetwork v5.0 Software Release Number Required Hardware Media Composer® v2.7.2 and later on Win XP Dual Processor HP xw8000, HP xw8200, or HP xw8400 v2.7.2 and later on Mac OS X 10.4.9 Macintosh G5, Mac Pro, and Dual Quad-Core Mac Pro systems (8-core processing) Avid iNEWS Instinct™ v1.7.2 and later Workgroup Environment Avid Interplay™ v1.1.2 and later SR2400 Avid Symphony™ Nitris v1.0.7, v1.7.
Hardware and Software Requirements Editing Client Requirements for Avid Unity MediaNetwork v5.0 (Continued) Software Release Number AirSpeed® v2.1 and later CaptureManager v2.7.1.1, 2.7.2.2, and later digidesign® Pro Tools N/A Required Hardware No real-time support (push/pull only) ATTO Board Slot Location The following illustration identifies the ATTO board slot for the Windows platforms.
The following illustration identifies the ATTO board slot for the Macintosh platforms. • Avid supported Macintosh G5 running OS X 10.3.9, 10.4.6 or 10.4.7 • Avid supported Macintosh G4 running OS X 10.2.
Hardware and Software Requirements ATTO Fibre Channel Adapter Boards Firmware and Driver Versions (Continued) ATTO Celerity Family Platform Firmware Driver December 8, 2006, v2.5 December 8, 2006, v2.5 v2.5.0 v3.0.0 Mac clients OS X 10.3.9 OS X 10.4.x n The ATTO v2.51 driver creates the following error message in the System event log: Adapter 1, Unknown Event Passed to osDiscoverLoopCB, Event 0x1020, Parameter 0x80550188.
Client Adapter Board Firmware and Driver Versions Component Alacritech Adapter Board Driver Clients Ethernet (Windows 2000) 7.3.1.0 Ethernet (Windows XP) 7.3.1.0 Windows XP Firewall If you install Windows XP SP2 on an Avid Unity client system, make sure to do the following: 1. Launch the Security Center application from Start > Programs > Accessories > System Tools > Security Center. 2. Click Windows Firewall. 3. In the General tab, make sure Firewall is turned ON. 4.
Avid Unity Media Engine When you purchase the optional Fibre Channel board, up to 26 Fibre Channel clients and up to four Avid MEDIArray XT drive enclosures through a Fibre Channel switch. The Avid Unity Media Engine connects up to 20 Ethernet clients using the built in gigabit Ethernet port connected to an Ethernet switch. An optional Fibre Channel adapter board is available for connecting additional storage and Fibre Channel clients.
Supported Slot Configuration PCI Slot Interface Description 7 PCIe Internal 3ware® SATA RAID This slot contains a 16-port PCI-Express SATA RAID controller that controls the internal drives. No external connectors are available. The Fibre Channel adapter boards are not installed in the Avid Unity Media Engine when it ships — you should install them according to the previous table. For more information, see the Avid Unity Avid Unity Media Engine Setup Guide.
Avid MEDIArray XT Storage Systems Port Blocking Some users need to block ports on the Avid Unity Media Engine to protect their systems. The following information provides you with the default Ports used by Avid on the media engine. Other ports are not used by Avid and can be blocked without causing problems with their system. Defaults Ports Used: • 1403 - For Billing Service • 5000 - Fail Over File Manager. This is read in from the registry.
Installing MediaNetwork Software The following sections describe how to install your MediaNetwork software. Avid ships all new media engines and Avid MEDIArray XT enclosures with the appropriate operating system, drivers, and hotfixes already installed. n Check the Avid Knowledge Base for the Security Guidelines and Best Practices document for information on updates for all hotfixes and patches.
Client Software Installation Time Synchronization Avid recommends that you run only one time synchronization utility on your workgroup clients. You should use only one of the following recommendations when setting up time synchronization: t Synchronize the Avid Unity Media Engine to a synchronization source and then synchronize all workgroup clients to the media engine. t Synchronize the Avid Unity Media Engine and all the clients to the same synchronization source.
Bonjour Name (formerly called Rendezvous) When you are installing a Mac OS X client, you also need to assign the client a Bonjour Name. The Bonjour Name appears in the Sharing window below the Computer Name. The Bonjour Name can be the same or different from the Computer Name, but must be unique among all of the Windows and Macintosh clients. n The Computer Name and the Bonjour Name cannot contain any spaces or apostrophes.
Client Software Installation DNS Server Mac OS X Ethernet clients need to connect to a network that has a domain name services (DNS) server so that they can properly identify servers and clients that are part of the network. If you do not plan on connecting the MediaNetwork workgroup to a network that contains a DNS server, Avid recommends that install and configure a DNS server on your media engine.
Loading Firmware and Drivers Avid Unity MediaNetwork software includes the needed drivers, firmware, and configuration tool for the supported boards. n Avid has loaded the proper firmware on the ATTO Celerity board prior to delivery of your system. Installing the Software Install the software in the following order: n • Install ATTO drivers and firmware (if needed) on your Macintosh client system • Load the v5.0.1.
Loading Firmware and Drivers 5. Click the lock at the bottom of the window to make changes and type a user name and password that has Administrator permissions in the Authenticate Window. 6. Click OK. The Introduction screen appears. 7. Click Next. The License screen appears. 8. Read the license and select “I accept the terms of the License Agreement.” 9. Click Next. The Choose Install Folder screen appears. 10. Click Next. The Pre-Install Summary screen appears. 11. Click Next.
Loading Firmware into the MEDIASwitch 16-4G Avid Unity MediaNetwork v5.0 software uses the MEDIASwitch 16-4G. If you are installing a new system the proper firmware is already loaded. To load the firmware into the MEDIASwitch 16-4G you need the following: • The new version 5.0.1.10 firmware • A crossover cable • An installed Avid Unity system with SANsurfer software installed on a PC. This would normally be the media engine.
Information About Avid Unity Media Engine 7. Click the handle in the left pane of the window. This displays the switches that are in your Fabric using the Switch Faceplate view. Handle Switch 8. Double-click the Switch in the left pane that you need to load firmware. 9. From the Switch Menu select Load Firmware. The Load Firmware window opens. 10. Click Browse from the Load Firmware window and browse to the location of the new v5.0.1.10 firmware file. 11. Select the file and click Open. 12.
Disk Software When you use your Avid Unity Media Engine the following scenarios could happen that appear to be problems, but they are not. • • When you open the Setup Manager you might observe disks that are labeled something other than Avid. While creating a new Data Drive set it is possible to receive a dialog box that reads: Some of the selected drives may not have the correct firmware Click OK and ignore the dialog box.
Information About Avid Unity Media Engine Avid Unity Media Engine Directory and File Limits Avid Unity MediaNetwork v5.0 supports 10,000 directories and up to 500,000 files. You can increase the number of directories on the file system to more than 10,000. Doing so, however, decreases the total number of files you can store, by 32,000, each time you cross a 10,000-directory boundary. MediaNetwork warns you if you exceed either the directory or the file limits.
Using the Product Recovery DVD If you need to restore your media engine or other MediaNetwork systems by installing the Product Recovery DVD, remember that the procedure restores only the operating system and the hardware drivers. It does not restore the MediaNetwork software. The MediaNetwork software must be reinstalled separately, after the operating system recovery is complete. When recovering the Windows operating system, you need to run the Windows Setup utility to set the operating system parameters.
Loading Fibre Channel Drivers Loading Fibre Channel Drivers If you have purchased a new Avid Unity system and you wish to connect editors, you might need to load new ATTO HostBusAdapters drivers on your Windows 2000, Windows XP, and Mac OS X editing systems. For a list of supported driver version, see “Fibre Channel Adapter Board Firmware and Drivers” on page 10.
Upgrading the ATTO Phantom Device n You only need to upgrade the ATTO Phantom Device if you have not done it in previous releases. If you have performed this procedure in any other release you can skip this procedure. The ATTO Phantom Device will only load when the ATTO Fibre Channel adapter board cannot find any devices. To upgrade this device, you must disconnect the Fibre Channel cable from the ATTO Fibre Channel adapter board.
Loading Fibre Channel Drivers Upgrading the ATTO Fibre Channel Driver Use the following instructions to upgrade the ATTO Fibre Channel driver in your Windows 2000, Windows XP, or Windows 2003 Fibre Channel client or Avid Unity Media Engine. n You must be logged in as an Administrator to upgrade drivers. 1. Insert the MediaNetwork DVD into the Windows 2000 or XP client DVD drive. The MediaNetwork software installation window opens after approximately 1 minute. 2.
To upgrade the ATTO firmware using the ATTO Configuration Utility: 1. Click the Start button, and select Programs > ATTO Configuration Tool > Configuration Tool. The Configuration tool opens. 2. From the Device Listing window, click the plus sign (+). The Hosts Window opens. 3. Click the plus sign (+). The Localhost Window opens. 4. Click the ATTO CTFC-4xxx that appears under localhost. 5. Click the Flash tab that appears to the right of the Main Window. 6.
Limitations ➤ n If you use the Avid Performance Meter (IOTester.exe) to perform a read-only test, and you stop the test before it completes, the tool might stop functioning unexpectedly. This can occur if you try to stop the test while it is creating a temp file. Stopping the Performance Meter during a write-only test does not result in the same problem.
➤ Changing the drive letters of mounted workspaces on Windows clients while the Avid Composer Products software is running can cause FILE_NOT_FOUND errors when you attempt to access media or quit the application. ➤ Using the Macintosh Finder to delete a large number of files from a workspace takes a very long time. Workaround: Do one of the following: t Delete large numbers of files from within the Avid Composer Products application either from a bin or using the Media tool.
Known Issues Known Issues The following sections describe known issues with the Avid Unity Media Engine hardware and software. When a workaround exists, it appears in the paragraph directly following the issue description. MediaNetwork ➤ For media engines and for Avid Fibre-attached clients, Windows XP might display the following error message after you repeatedly restart the system: “Windows — Low On Registry Space.
3. In the Max LUNs per Target text box, type 33. 4. Click Commit. n ➤ You must restart your system for the change to take effect. Unity fails to install Java if Java was previously uninstalled. If you inadvertently uninstall Java from your system and then attempt to install Unity, the Unity software will not install. Workaround: Re-install Java. ➤ Drive Repair will not start if the Admin Tool is open on the media engine.
Known Issues ➤ If you cancel the software uninstall process on the MediaNetwork or any Windows client before the software is removed, when the client reboots, an error message opens stating that it cannot find the setup.exe file. This prevents the new client software from being installed. Workaround: Restart the software uninstall process and complete uninstalling the software. ➤ If a drive is physically missing from the data drive set when a drive repair is performed, the RecoveryInfo.
➤ An Ethernet client cannot mount the desired workspaces. The only available workspaces are those of another user. Workaround: Do one of the following: ➤ t If you are using a Windows client, right-click the Connection Manager icon, and select Change User. This will allow you to log in with a different user name. t If you are using a Macintosh client, select Connection > Change User. This will allow you to log in with a different user name.
Known Issues Workaround: Avid recommends you use domain user accounts for the Avid Unity Media Engine and Ethernet clients. This allows users to access MediaNetwork workspaces directly using the Connection Manager without having to use the Change User command in the Connection Manager. It also prevents the need to replicate local user accounts on all of the Avid Unity Media Engines. ➤ The Monitor Tool might show “Megabytes per second” values over 100,000 MB. These values are erroneous.
Windows Clients — General Information ➤ The Connection Manager can display a maximum of 500 workspaces. This might become a problem when you are able to connect to more than one Avid Unity workgroup, and you have access to a large number of workspaces from each workgroup. Workaround: Use the Administration Tool to limit the number of workspaces that any user can access in each Avid unity MediaNetwork.
Known Issues Windows 2000 Clients ➤ If your Windows (Fibre Channel or Ethernet) client has the ability to connect to more than one Avid Unity workgroup, the Connection Manager displays only workspaces from the systems that are active. If a connection to a workgroup is available, no message is displayed. If a connection to a workgroup is not available, a message is displayed.
3. Navigate to: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services 4. Delete the ATCP directory. 5. Select Registry > Exit to quit regedit and save the changes. If you have any questions or problems, contact Avid Customer Support. Windows XP Clients ➤ If you use the Map Network Drive command to map MediaNetwork workspaces on a Windows XP client, you receive an error that you cannot unmap the workspaces when you are finished. Workaround: Click Ignore and the workspaces are unmapped.
Known Issues ➤ If an Windows XP client has TCP/IP enabled and the media engine is not configured to talk to the Windows XP client using TCP/IP, the first time the XP client accesses an Avid workspace after booting the system it can take 20 to 30 seconds. Workaround: Configure the network so the media engine can be reached using TCP/IP.
➤ Using the Administration Tool to delete a workspace containing a large file can cause the client to disconnect from the media engine and show a “Lost connection to server” error message. ➤ The Administration Tool for Mac OS X clients has Optimize, Synchronize, Add/Remove Drives, and Move Workspace options disabled. Workaround: Perform the Optimize, Synchronize, Add/Remove Drives, or Move Workspace operations from the media engine or a Windows client.
Technical Support Information Technical Support Information Most products feature a number of coverage options. Avid Assurance service offerings are designed to facilitate your use of Avid solutions. Service options include extended telephone coverage, automatic software maintenance, extended hardware warranty, and preferred pricing on replacement parts. Offerings and options may vary by product and are not available for all products. For more information regarding Avid’s service offerings, visit www.avid.
Copyright and Disclaimer Product specifications are subject to change without notice and do not represent a commitment on the part of Avid Technology, Inc. The software described in this document is furnished under a license agreement. You can obtain a copy of that license by visiting Avid's Web site at www.avid.com. The terms of that license are also available in the product in the same directory as the software.
