VideoMate IP50/50W Network Camera Installation Guide Compro Technology, Inc. www.comprousa.
Table of Contents IP50 / 50W Network Camera Hardware Layout ............................ 3 Assembly and Disassembly ..................................................... 4 Mounting: ............................................................................. 5 Cable Connections: ................................................................ 5 Wireless Connection ............................................................... 6 IP50(W) Digital I/O Connector Block ........................................
IP50 / 50W Network Camera Hardware Layout Package Contents: * Quick setup guide with software CD (ComproView Manual) * Bracket * DC adapter AC100V-240V in / DC12V * Screws for ceiling mount * LAN cable * Wireless antenna (IP50W only) 3
Assembly and Disassembly Assembly Disassembly 4
Mounting: If user wants to set IP50 on the wall, please use the screws to fix the bracket on the flat surface. After the bracket is fixed on the wall, please try to adjust the angle to the desire position. Cable Connections: If user connects the IP camera on the intranet, then the same group of user can share that IP camera to use. 1. Plug in the power adapter to camera. 2. Use the standard RJ-45 network cable to connect with the Compro IP 50(W).
Wireless Connection (IP50W only): On the IP50W model, you also have the option of using the wireless connection method. Please keep in mind that you can only have one active connection only, via LAN or wireless. If user connects the IP camera on the intranet, then the same group of user can share that IP camera to use. Please ensure that the wireless antenna had been securely fastened, otherwise it could lead to unstable connection. Important! 1.
and closed circuit. You can check the status of the circuit by going to the Setup > Event Setup > I/O Status. The output port is normally used to trigger external audio or visual indicators, e.g. sirens or strobe lights, etc. Pin 1–4 5-7 Name Digital Input Ports 1 & 2 Digital Output Port Specification Max 5VDC, 60mA Max 24VDC, 1A or Max 125VAC, 1A Note Floating, TTL You can only use either the normally open (NO) or normally closed (NC) at any given time.
Software Installation: Before ComproView installation, user has to make sure the IP Camera is connected to the network. 1. Insert the ComproView installation CD. 2. Please read the license agreement, then select “I accept the terms of the license agreement”, and then press the “Next” button to continue the install process.
3. Please enter the user name and the company name.
4. Depends on user’s demand to choose the “Complete” or “Custom” selection, and then press the “Next” button to continue the install process. 5. If user chooses the “Complete” selection, please press the “Install” button to start the installation.
6. If user chooses the “Custom” selection, user could choose the specific file folder to install the program.
7. After all the setting is ready, please press the “Install” button to start the installation. 8. After the install process completed, the ComproView system is finished the installation. 9. Before using the IP camera, please run the included IP Camera Utility to customize the camera to your local condition. Up on the start of the application, you will be presented with a list of installed IP camera on your network. Please highlight the desired IP camera and click the “Wizard” button.
10. On page 1 of the Wizard, you can set the basic setting of the camera, including name, time, port and frequency. Please note, the default value should be used for the best performance. The “Utility Frequency” represents the frequency of your local mains power.
11. The default setting is for the IP camera to obtain IP address automatically via LAN connection. 12. To use the wireless network as the primary connection, please tick the “Use the wireless network as the primary connection” option.
13. Once all of the previous settings had been done, please press the “Finish” button to finalize the setup of this particular camera. You will need to follow all of the above processes should you wish to set another one. Note: It takes around 1 minute for the camera to apply the setting and operational.
Using the IP Camera: Compro Technology provides a range of access method to access and using the IP camera that you’ve just installed. 4 3 1 2 1. Accessing a single camera via the Internet Explorer which is found on all Windows system. This is the easiest way of using the IP camera and requires little learning of the software. 2. Accessing a single camera or multiple cameras via the ComproView Mobile client available on Windows Mobile 5 and 6 smart phones.
Web Browser Access (Internet Explorer): User can monitor the current condition of the monitor area via Internet Explorer which is found on all Windows based machine. Please refer the following steps: 1. Open the Internet Explorer. 2. Enter the IP 50 / 50W’s IP address. 3. User will see the dialog to request the user name and password; please enter the valid username and password of IP camera, and then press OK. The default user name and password is “admin”.
4. After enter the valid username and password, Internet will show up the message to warning user to install the ActiveX selection. 5. Please press the selection and choose to install the ActiveX 6. And then the reconfirmation dialog will appear on the screen, please press “Install” button to setup ActiveX up.
7. After ActiveX install completed, user could start to use web browser to use IP camera function. Note: If your IP camera falls behind firewalls, you will need to set port forwarding for ports 80 and 554 (default value) to the internal IP address of the camera. Should you have more than one IP camera then please increment the values of the above ports by 1, e.g. the second camera will have ports 81 and 555, etc. Please refer to the manual of your router or firewall.
The Internet Setting: The IP camera connection could follow the method below: 1. If user’s PC is support Universal Plug and Play (UPnP™) service and network setting is in DHCP, the Compro IP50 / 50W will auto detected and add it into the My Network place. (If user could see the Compro IP 50 / 50W already, please switch to next page) Note: If user wants to install the UPnP™ service, please execute the “Add/Remove” program in “Control Panel”.
Access the IP Camera via 3GPP Mobile Phone: You can access the desired IP camera via compatible 3GPP mobile phone when both the IP camera has a working internet connection and the mobile phone has a good connection on the GPRS or 3G network. There are several criteria which need to be fulfilled before the 3GPP function can be successfully utilized. 1. In order to use the 3GPP function, you should turn on the 2nd stream of the IP camera and set the resolution as QQVGA, FPS as 5, and quality as medium.
Start ComproView: Once the hardware and software installations are done, user can start configuring the ComproView by adding cameras and setting the detection range. After the software is installed, user could start to add the camera and device to begin the monitoring. 1. Go for start -> All Programs -> ComproView -> IP Camera Utility 2. After IP Camera Utility had been Launched, please select the desired camera from the list and press the “Wizard” button to guide you through the configuration process.
4. After login the system, you will be greeted by the Quick Setup Wizard. The Wizard shall guide you through the setup process. You do not have to enter any user name or password when setting the camera unless the default had been changed.
5. When you’ve reached the end of the quick setup and wish to setup more than 1 camera in the system, please check the “Use this Wizard to set the next camera” setting and press the finish button to repeat Step4 until all available cameras had been set. Once the above are done, your security system had been set. Lastly, all of the schedule, detection and recording will only be started when you enable the “Start all” option as shown blow.
Manual Installation Should you wish to manually setup the camera, you can do so via the “Setup” button located on the navigation bar. Once the Setup button had been pressed, user should see the main console panel below the live view window, please go for Setup -> Camera menu -> One click for Device column -> Setup 2. 3. 1. 6. After IP Camera setup dialog is opened, if user does not know how to lay on the setting, please press the “Detect” button for search the device.
7. If the desire model shows up on above column, please select it and press “Add” button to add in the system. There is no need to enter the user name and password manually, unless the user had set a non-default combination to the camera.
8. If user wants to add the new IP camera manually, please enter “Camera Name”, “IP Address”, “User Name”, and “Password”. The default user name and password is “admin”. 9. After IP Camera device is decided, the following option could let user to change “Manufacture”, “Model”, “Format”, “Frame Rate”, “Resolution”, “Compression”, “Rotation”, “Enable Audio”, “Enable IO”, and “Enable PTZ”. After all the selections are ready, presses the OK button to close the IP Camera setting. 10.
Client for Windows Mobile 5/6 Mobile Phone: The ComproView Mobile client is the perfect companion to remotely access the live video and past video history stored on the ComproView. Its function far surpasses the capabilities offered by the standard 3GPP camera since the 3GPP mode only supports the viewing of live image and without audio. There are several ways of utilizing the ComproView Mobile client for Windows Mobile 5/6 mobile phones: 1. Mobile client connects directly to a single IP camera. 2.
Up on starting the ComproView Mobile, you will be greeted by the welcome screen with a list of options. Setup: User selectable option for snapshot directory and phone compatibility mode. Connects to ComproView & Playback mode (LAN only): Please enter the IP address of the machine of which the ComproView is installed and currently operational. The user name and password is the combination that the user used to log-on to ComproView.
Connect to a single IP camera (LAN/Internet): You can connect to any active IP50W that is currently operational and available on your network. For LAN based connection, you can use the maximum resolution and frame rate supported by your mobile phone. However, for Internet based connections, we recommend nothing higher than 160 x 120 and 5 FPS due to speed limitation imposed by many Internet service providers.
Resetting to the Factory Default Setting: This function will cause the IP camera back to the factory default settings, please refer the steps below: 1. Keep pressed the reset button (rear panel) about 10 seconds; user will see the Status Indicator go out. 2. After about 5 seconds, the Status Indicator brightens up again. It means that the IP camera is back to the factory default. 3. Please re-install the Compro IP 50 / 50W using the one of above method.
Troubleshooting: During the course of installation, you may encounter various issues in regards to the usage of either the camera or the ComproView software. The following pages contain the list of troubleshooting procedures which should help you overcome any difficulties. The troubleshooting is divided into four sections, initial setup, stand alone onboard program, ComproView and remote viewing via Internet Explorer. Initial Hardware / Software Setup 1.
2. IP Utility The scanning of the cameras generally takes around 1minute to complete and you will see the available cameras populating the screen, as per the figure blow. However, should the scanning returned zero cameras found then we can start the following troubleshooting procedure. 3. Hardware wiring check a. Please check that the camera had been connected to either the wired or wireless network and had been powered on for 2minutes.
c. If you are using the wireless network, please ensure that: 1.The IP camera is connected to the correct wireless access point. 2.You’ve correctly set the encryption type and key for the connection, where applicable. 3.If your network does not have a router then the default IP address for this camera is at 192.168.0.128. Note: You can check the status of the connection by logging into your router -> maintenance -> log or similar wordings in your router. 4.
Trouble with the ActiveX Client Once you’ve highlighted the chosen camera, please click on the “Web Page” button which should start your Internet Explorer. It will ask you for the user name and password combination, the default is admin/admin, case sensitive. Note: The application currently only runs under Microsoft Internet Explorer 6 or greater. It does not operate under other internet browsers in the time being. 1. No user interface in the browser: This could be related to three possible causes. a.
b. Ensure that the ActiveX had been correctly registered with your Internet Explorer. Please check that you’ve got both the ComproClientActivex and USActiveX control components registered under Tools -> Manage Add-ons. c. Please ensure that your security setting under Internet Explorer allows the installation of ActiveX component by adding the IP address of the camera to the list of trusted sites in Internet Explorer.
Trouble with ComproView When the ComproView had been used the first time, the Wizard will search for all of the available cameras on the network and present you with a list. Please choose the camera which you wish to utilize and follow the Wizard’s guide. However, should the scan result to be negative, you can check the following steps to gain access to the camera. 1. Check the universal plug & plug (nPnP) option had been enabled under “Network and Internet -> Network and Sharing Center”. 1.
Go into the Windows Firewall setting and click on “Add program”. Please select “ComproView” and click on “OK” to add ComproView to the exception list. Alternatively, you may wish to restart ComproView to see if this solved the problem.
Remote Viewing via Internet Explorer It is likely that you may wish to check the video or audio of the IP camera from a remote location. The following are the steps which you will need to perform in order for a successful viewing. The figure above denotes a general condition where: a. The IP camera has a static virtual IP address of 192.168.0.1 b. The WAN IP address at the IP camera site is 61.220.20.16. c. The client (user) is trying to view the video / audio stream remotely. 1.
You may need to consult the manufacturer of your router. Note: Your router may require a reboot after port forwarding had been set. The above is a sample illustration of what you need to do in order to enable remote viewing of the IP camera. 4. Once the above steps are done, you should be able to log-on to the camera from a remote location. Please type in the DDNS address or the static IP address depending on your configuration. For example, in this case, you should enter http://61.220.20.
