Compuprint PageMaster 450 User Guide Sep 01
ii Compuprint PageMaster 450 User Guide Trademarks The following are trademarks or registered trademarks of their respective owners. Other product names mentioned in this manual may also be trademarks or registered trademarks of their respective owners. Registered trademarks are registered in the United States Patent and Trademark Office; some trademarks may also be registered in other countries. Compuprint, the Compuprint logo, are registered trademarks of Compuprint.
Compuprint PageMaster 450 User Guide Chapter 1 Unpacking and Installing Your Printer iii How This Manual is Organized This manual consists of 7 chapters and 5 appendices as follows: Chapter 1 Unpacking and Installing Your Printer Describes a suitable location for your laser printer and how to unpack and install it. Be sure to read this chapter before setting up the printer..
iv Compuprint PageMaster 450 User Guide How This Manual is Organized Appendix D Frequently Used Ethernet Commands This appendix lists some of the most frequently-used commands of the Print Server command set. More information about the command set, including additional options, can be found in the Ethernet Network Interface Manual on the Electronic Library CD-ROM.
Contents Preface Preface Welcome 2 Features 2 Standard Configurations 3 Base Configuration (for table-top use) 3 Extended Configuration (floor-standing) 4 Manual Conventions 5 Chapter 1 Unpacking and Installing Your Printer About this Chapter 1-2 Installation Precautions 1-2 Environment 1-2 Space requirements 1-2 Top View of Printer (standard configuration) 1-3 Top View of Printer (when options are installed) 1-3 Unpacking the Printer 1-4 Installing the EP Cartridge 1-6 Handling Precautions 1-6 For sta
vi Compuprint PageMaster 450 User Guide Adding paper to the 500-sheet universal paper cassette 1-10 Connecting the Parallel Cable 1-14 Connecting the Ethernet Cable 1-15 Connecting the Power Cord 1-15 Turning the Printer On 1-17 Selecting a Display Language 1-17 Installing Printer Drivers 1-18 Installing Printer Drivers and other Software for UNIX and Windows 1-18 Installing Printer Drivers for MacOS 1-19 Printing a Configuration Summary 1-19 Printing a Test Page 1-21 Printing PCL and PostScript Font Lis
Compuprint PageMaster 450 User Guide Media Sizes Supported 3-4 Media Types supported 3-5 Paper Orientation 3-6 Paper Orientation in Trays 1, 2, or 3 3-6 Paper Orientation in Tray 4 3-6 Paper Orientation in Tray 5 3-7 Top View of Long Edge Feeds 3-7 Paper and Envelope Orientation in the Bypass Feeder 3-8 3-8 Long and Short Edge Duplex Binding in Portrait and Landscape Orientations 3-9 Long Edge Duplex Bind in Portrait Orientation 3-9 Short Edge Duplex Bind in Portrait Orientation 3-9 Long Edge Duplex Bind
viii Compuprint PageMaster 450 User Guide Navigating the Control Panel Menus 4-4 Menu Structure 4-6 Paper Menu 4-7 Interface Menu 4-10 PS Menu 4-12 PCL Menu 4-14 System Menu 4-17 Quality Menu 4-19 Functions Menu 4-20 FLASH Menu 4-20 DISK Menu 4-21 Status Menu 4-22 Chapter 5 Printer Consumables, Cleaning and Maintenance About this Chapter 5-2 Replacing the EP Cartridge 5-2 Cautions on handling the EP cartridge 5-2 Cautions on storing the EP cartridge 5-2 When to replace the EP cartridge 5-2 Replacing the
Compuprint PageMaster 450 User Guide Solving Printer Power-on Problems 6-2 Solving Print Quality Problems 6-3 Clearing Paper Jams 6-6 Clearing Paper Jams from Area A 6-6 Clearing Paper Jams from Area B 6-11 Clearing Paper Jams from Area C 6-12 Clearing Paper Jams from Area E 6-13 Clearing Paper Jams from Area F 6-13 Clearing Paper Jams from Area H 6-14 Clearing Paper Jams from Tray 1 6-14 Clearing Paper Jams from Tray 2 6-14 Clearing Paper Jams from Trays 3, 4 and 5 in the HCF unit 6-14 Clearing Paper Jams
x Compuprint PageMaster 450 User Guide Appendix A General Information About this Appendix A-2 Specifications A-2 Main Unit A-2 Printable Area A-3 Normal printing A-3 Wide printing A-3 Appendix B Safety Notes and Regulatory Compliances About this Appendix B-2 Safety Notes B-2 Power Source, Power Cord and Accessory Cable Precautions B-2 Location and Environment Precautions B-3 Fire, Smoke and Shock Precautions B-3 Paper Jam Precautions B-4 Regulatory Compliances B-4 Class B Equipment B-4 Class 1 Laser
Preface Preface In this Chapter . . .
2 Compuprint PageMaster 450 User Guide Features Welcome Thank you for selecting the Compuprint PageMaster 450 laser printer. In this manual you will find important information regarding operation and care of your printer. Please read this manual in its entirety and keep it at hand for later reference. Features Your laser printer comes with the following features.
Compuprint PageMaster 450 User Guide Base Configuration (for table-top use) 3 Standard Configurations The Compuprint PageMaster 450 printer can be ordered in the following two standard configurations: Base Configuration (for table-top use) Memory: 64 Mbytes RAM Memory Resolutions: 300 x 300 dpi and 600 x 600 dpi Paper Input: Two 500-sheet universal paper trays and one 50-sheet Multi-Purpose Bypass Feeder for paper, transparencies, envelopes, and other non-standard paper sizes Paper Output:
4 Compuprint PageMaster 450 User Guide Standard Configurations Extended Configuration (floor-standing) Memory: 64 Mbytes RAM Memory Resolutions: 300 x 300 dpi and 600 x 600 dpi Paper Input: Two 500-sheet universal paper trays and one 50-sheet Multi-Purpose Bypass Feeder Paper Output: One 500-sheet face down tray Interfaces: Bidirectional 1284 Parallel Port (Type-B); Ethernet 10/100BaseT Port Printer Languages: Adobe PostScript 3 and PCL6 Paper Handling Options: Duplexer, High Ca
Compuprint PageMaster 450 User Guide Extended Configuration (floor-standing) 5 Manual Conventions NOTE: Notes contain tips, extra information, or important information that deserves emphasis or reiteration. Caution: Cautions present information that you need to know to avoid equipment damage, process failure, or extreme annoyance. Pay special attention to these sections and read them fully before operating the printer.
6 Compuprint PageMaster 450 User Guide Manual Conventions Sep 01
Chapter 1 Unpacking and Installing Your Printer In this Chapter . . .
1-2 Compuprint PageMaster 450 Installation Precautions About this Chapter Describes a suitable location for your laser printer and how to unpack and install it. Be sure to read this chapter before setting up the printer. Installation Precautions Before unpacking your laser printer, it is recommended that you read the following to assist locating a suitable spot for your new laser printer. To make optimum use of the printer, observe the following precautions when locating the printer.
Compuprint PageMaster 450 User Guide 1-3 Space requirements Top View of Printer (standard configuration) 7.9 (200) 7.9 (200) 41.7 (1060) 14.3 (364) 18.1 (460) 42.7 (1084) Measurements in inches (mm) Top View of Printer (when options are installed) 7.9 (200) 24.8 (630) 39.4 (1000) 18.1 (460) 81.
1-4 Compuprint PageMaster 450 Unpacking the Printer Unpacking the Printer 1. Cut the shipping straps off the exterior carton. 2. Remove the four plastic inserts at the base of the shipping container by pulling on the tabs of each insert. Plastic inserts should be completely removed. 3. Lift the shipping carton up and away from the printer. 4. Remove the plastic bag and any shipping tapes affixed to the printer.
Compuprint PageMaster 450 User Guide 1-5 Space requirements 5. Refer to the cautions below on how to carry the printer. Then, with the assistance of another person, lift up the printer and place it on the floor. WARNING: 1) This printer is very heavy. The weight of the main unit without paper cassette, consumables, and paper is about 106 lbs (48kg). Never attempt to lift the printer by yourself. The printer should always be carried by two persons.
1-6 Compuprint PageMaster 450 Installing the EP Cartridge When you unpack the printer, make sure that all the items shown below are included. If any items are missing or damaged, contact your point of purchase. Compupint PageMaster 450 Installation Guide EP Cartridge Paper tray size labels The Compuprint Electronic Library CD-ROM Power cord Printer main unit RCS (Remote Control Software) CD-ROM Installing the EP Cartridge Before installing the EP cartridge, see the following precautions.
Compuprint PageMaster 450 User Guide 1-7 For standard configuration can wash it off with warm water and soap. If toner gets on your clothing, you should try to immediately blow it off with compressed air. After removing the sealing tape, do not shake the EP cartridge. The drum shutter protects the photosensitive drum from external light. Do not open the drum shutter by hand. Never touch the surface of the photosensitive drum. For standard configuration 1.
1-8 Compuprint PageMaster 450 Installing the EP Cartridge ing the cartridge, a noise may be heard when turning on the printer and the EP cartridge may be damaged. 4. Open the front cover as indicated. WARNING: Never touch the fuser area (where a label indicating high temperature is located). Burns may result.
Compuprint PageMaster 450 User Guide 1-9 For standard configuration 5. While holding the orange handle with one hand, gently push the cartridge all the way into the printer. I CAUTION: Do not touch any parts inside the printer. Make sure the cartridge is seated properly. 1. Gently pull out the sealing tape in the direction of the arrow. NOTE: Sep 01 If the tape is pulled out at an angle, it may break.
1-10 Compuprint PageMaster 450 Adding paper to the 500-sheet universal paper cassette 2. Close the front cover and the upper left cover. NOTE: When closing the upper left cover, do not use the latch on the cover. Instead, follow the instruction label on the cover and push the recommended location. Adding paper to the 500-sheet universal paper cassette 1. Pull out the cassette until it stops.
Compuprint PageMaster 450 User Guide 1-11 For standard configuration 2. Prepare a stack of paper. Make sure the tops of the sheets are properly aligned. NOTE: Do not use paper with creases or wrinkles. When using special paper, fan it before insertion. 3. Gently lift up the length guide, and slide it all the way until it stops.
1-12 Compuprint PageMaster 450 Adding paper to the 500-sheet universal paper cassette 4. While pressing down the gray handle, slide the side guide all the way until it stops. 5. Align the four corners of the paper and place the paper in the cassette. The paper should enter easily between the guides. Make sure the paper does not get bent upwards by the guides. NOTE: Make sure the paper stack height does not exceed the paper limit mark. Do not overload the cassette. Always load paper of the same size.
Compuprint PageMaster 450 User Guide 1-13 For standard configuration 6. Adjust the side guide to the paper width. NOTE: Adjust the guide to the paper size correctly; otherwise paper may not be transported correctly and may result in a paper jam. 7.
1-14 Compuprint PageMaster 450 Connecting the Parallel Cable 8. Adjust the length guide to the paper length. NOTE: Make sure the guide stopper is locked firmly in the guide hole on the bottom of the cassette. Adjust the guide to the paper size correctly otherwise paper may not be transported correctly and may result in a paper jam. 9. Insert a correct paper size label into the paper size slot on the cassette, then push the cassette all the way back into the printer until it latches.
Compuprint PageMaster 450 User Guide 1-15 For standard configuration Connecting the Ethernet Cable 1. Attach appropriate cable to your Ethernet hub. 2. Attach the opposite end of the cable to the ethernet port on the printer. Connecting the Power Cord Connect the printer to an AC outlet as described below. WARNING: To prevent the risk of electric shock, never touch the power cord or plug with wet hands. CAUTION: When disconnecting the power cord, always grasp the plug and do not pull at the cable.
1-16 Compuprint PageMaster 450 Connecting the Power Cord 2. Verify that the power switch of the printer is set to the [O] (off) position then insert the plug of the power cord into the AC outlet. 3. Connect the power cord to the outlet.
Compuprint PageMaster 450 User Guide 1-17 For standard configuration Turning the Printer On Set the power switch to the [I] position to turn on the printer.
1-18 Compuprint PageMaster 450 Installing Printer Drivers 1. From the Ready status, press MENU, the control panel display will read: Menu Paper 2. Press PREVIOUS or NEXT until the display reads: Menu System Menu 3. Press SELECT, the display will read: System Menu Factory Defaults 4. Press NEXT or PREVIOUS until the display reads: System Menu Display Language 5. Press SELECT, the display will read: System Menu English 6.
Compuprint PageMaster 450 User Guide 1-19 Installing Printer Drivers for MacOS The UnixSW folder contains Compuprint UNIX Printing Software, which is an enhanced print filter and network socket driver that allows you to take advantage of all of the printing features of your printer. Refer to the INSTSALL.PDF file included in this folder for more information about installing and using Gentian UNIX Printing Software.
1-20 Compuprint PageMaster 450 Printing a Configuration Summary Sep 01
Compuprint PageMaster 450 User Guide 1-21 Installing Printer Drivers for MacOS Printing a Test Page Your printer can print a test page that lists the indicates, grey scale, resolution settings, page counter, and other relevant information about your printer. To print a Test Page, follow these steps: 1. From the Ready status, press MENU, the control panel display will read: Menu Paper Menu 2. Press PREVIOUS or NEXT until the display reads: Menu Functions 3.
1-22 Compuprint PageMaster 450 Printing a Test Page Sep 01
Compuprint PageMaster 450 User Guide 1-23 Installing Printer Drivers for MacOS Printing PCL and PostScript Font Lists Your printer has the capability of printing lists of all installed PCL or PostScript fonts. To print a Font List, follow these steps: 1. From the Ready status, press MENU, the control panel display will read: Menu Paper Menu 2. Press PREVIOUS or NEXT until the display reads: Menu Functions 3. Press SELECT, the display will read: Functions Reset Printer 4.
1-24 Compuprint PageMaster 450 Turning the Printer Off Set the power switch to the [0] position to turn off the printer.
Chapter 2 Printer and Options Parts and Functions In this Chapter . . .
2-2 Compuprint PageMaster 450 User Guide Main Unit About this Chapter Describes the parts of the printer and paper handling options and their functions. A discussion of the paper path is also included. Also describes all available options and consumables for your printer and their respective part numbers. Main Unit Front view 1 Paper output tray Collects printed sheets, face down. 2 Paper stopper Stops printed sheets so that they are collected properly.
Compuprint PageMaster 450 User Guide 2-3 Rear View NOTE: The upper left cover can be closed only when the EP cartridge is installed in the printer. Do not close it when the EP cartridge is not inside the printer. Rear View 1 DUPLEXER connector Connects to the optional duplexer. 2 OUTPUT connector Connects to the optional Finisher/Stapler unit. 3 TRAY connector Connects to the optional HCF (High Capacity Feeder) unit. 4 Power cord receptacle Connects to an AC outlet.
2-4 Compuprint PageMaster 450 User Guide Main Unit Controller 1 2 3 4 1 Optional Network Interfaces 2 Parallel Port 3 Ethernet Reset Switch 4 LED ON - 100BaseT Connection active OFF - 10BaseT Connection active 5 LED ON - Indicates Ethernet connection is active.
Compuprint PageMaster 450 User Guide 2-5 Inside the Printer Inside the Printer 1 Fuser Fixes toner onto the paper 2 EP Cartridge The integrated cartridge contains the toner and the photosensitive drum. WARNING: The fuser becomes very hot in operation. If you have to access the fuser area, turn the power off and wait at least 40 minutes before removing the drum cartridge and touching the fuser section.
2-6 Compuprint PageMaster 450 User Guide Options Options The above illustration show the printer with the standard cassette feeders, duplexer, and face-up tray installed. 1 Duplexer For printing on both sides of a sheet. 2 Duplexer latch Lift to replace the EP cartridge or remove jammed paper 3 High Capacity Feeder (HCF) unit (Trays 3, 4, 5) Contains 3 cassettes for high volume paper input.
Compuprint PageMaster 450 User Guide 2-7 Inside the Printer The above illustration shows the printer with the envelope feeder installed. 5 Envelope feeder The optional envelope feeder can be hold up to about 100 envelopes. The above illustration shows the printer with the Finisher/Stapler unit installed. 6 Sep 01 Finisher/Stapler unit High capacity finisher (stacker) and stapler for automatic stapling of printed sheets.
2-8 Compuprint PageMaster 450 User Guide Options NOTE: Additional options such as network interfaces, memory DIMMs, consumables and user publications are available for your printer.
Chapter 3 Understanding Paper, Paper Paths, Paper Delivery and Paper Loading In this Chapter . . .
3-2 Compuprint PageMaster 450 User Guide Paper About this Chapter Provides information on paper qualities, paper size requirements, paper paths, paper output delivery and loading of paper in your printer and options. Paper To obtain good print quality, only use the recommended paper. In choosing paper other than the recommended ones, use the following tables as guidance. Using paper other than that recommended may cause paper jam and other printer problems.
Compuprint PageMaster 450 User Guide 3-3 Main unit Main unit Paper Source Tray 1 Tray 2 Tray 1 Only Paper Size Simplex Printing Duplex Printing X (mm) Y(mm) A4 LEF 210 297 Yes Yes B4 SEF 364 257 Yes Yes 8.5” x 11” LEF 216 280 Yes Yes 8.5” x 13” SEF 330 216 Yes Yes 7.5” x 10.5” LEF 184 267 Yes Yes B5 LEF 182 257 Yes Yes A3 SEF 420 297 Yes Yes 8.5” x 14” SEF 356 216 Yes Yes 11” x 17” SEF 432 279 Yes Yes A5 LEF 148 210 Yes Yes 5.5” x 8.
3-4 Compuprint PageMaster 450 User Guide Media Sizes Supported Paper Source Tray 4 Tray 5 NOTE: Paper Size Simplex Printing Duplex Printing A4 LEF 210 297 Yes Yes 8.5” x 11” LEF 216 280 Yes Yes 7.5” x 10.5” LEF 330 216 Yes Yes B5 LEF 182 257 Yes Yes 1. Different size papers cannot be mixed and loaded into the same paper source. 2. Duplex printing is possible only when the optional duplexer is installed.
Compuprint PageMaster 450 User Guide 3-5 High Capacity Feeder Option (Trays 3, 4, and 5) MEDIA SIZE Tray 1 Tray 2 Tray 3 Tray 4 Tray 5 MBF Env Fdr COM 10 ENVELOPE * * LETTER SEF * Media Types supported NOTE: In the following tables, SEF refers to Short Edge Feed whereas LEF refers to Long Edge Feed. .
3-6 Compuprint PageMaster 450 User Guide Paper Orientation Paper Orientation Paper Orientation in Trays 1, 2, or 3 1 2 2 1 Top View of Short Edge Feeds 1 represents duplex printing 2 represents simplex printing Top View of Long Edge Feeds Paper Orientation in Tray 4 2 1 Top View of Long Edge Feeds 1 represents duplex printing Sep 01
Compuprint PageMaster 450 User Guide 3-7 Paper Orientation in Tray 5 2 represents simplex printing Paper Orientation in Tray 5 1 2 Top View of Long Edge Feeds 1 represents duplex printing Sep 01 2 represents simplex printing
3-8 Compuprint PageMaster 450 User Guide Paper Orientation Paper and Envelope Orientation in the Bypass Feeder 1 1 2 2 Top View of Short Edge Feeds (SEF) 1 represents duplex printing 2 represents simplex printing Top View of Long Edge Feeds (LEF) 1 2 3 Top View of Envelope Feeds 1 represents Envelope 2 represents DL Envelope 3 represents C5 Envelope Sep 01
Compuprint PageMaster 450 User Guide 3-9 Paper and Envelope Orientation in the Bypass Feeder Long and Short Edge Duplex Binding in Portrait and Landscape Orientations Long Edge Duplex Bind in Portrait Orientation Short Edge Duplex Bind in Portrait Orientation Sep 01
3-10 Compuprint PageMaster 450 User Guide Long and Short Edge Duplex Binding in Portrait and Landscape Orientations Long Edge Duplex Bind in Landscape Orientation Short Edge Duplex Bind in Landscape Orientation Sep 01
Compuprint PageMaster 450 User Guide 3-11 Paper path for standard configuration Paper Paths The following illustrations show the paper path through the printer in its standard configuration and also when options are installed. Paper path for standard configuration 1. The paper is pulled out of a paper cassette or the multi bypass feeder. 2. The image is transferred by the photosensitive drum inside the EP cartridge. 3. The toner on the paper is fixed by the fuser. 4.
3-12 Compuprint PageMaster 450 User Guide Paper Paths Paper path when options are installed Finisher/Stapler Sep 01
Compuprint PageMaster 450 User Guide 3-13 Paper path when options are installed The following illustration shows the printer with the optional HCF unit, duplexer, and face-up tray installed Face Down Output Tray Duplexer 1. The paper is pulled out of a paper cassette or the multi bypass feeder. 2. The image is transferred by the photosensitive drum. 3. The toner on the paper is fixed by the fuser. 4. The paper is output as follows: z For face-up tray: face up. z For paper output tray: face down.
3-14 Compuprint PageMaster 450 User Guide Paper Delivery Paper output tray The standard output tray enables printouts to emerge facing down. It can store up to about 500 sheets of printed paper. Face-up tray (option) When installed and selected, the face-up tray can store up to about 200 sheets of paper coming out face down.
Compuprint PageMaster 450 User Guide 3-15 Face-up tray with the Duplexer (option) Face-up tray with the Duplexer (option) When installed and selected, the face-up tray can store up to about 200 sheets of printouts coming out face down.
3-16 Compuprint PageMaster 450 User Guide Adding paper to the 500-sheet paper cassette, Tray 1 or Tray 2 Finisher/Stapler unit (option) Adding paper to the 500-sheet paper cassette, Tray 1 or Tray 2 1. Pull out desired tray until it stops.
Compuprint PageMaster 450 User Guide 3-17 Finisher/Stapler unit (option) 2. Prepare a stack of paper. Make sure the tops of the sheets are properly aligned. 3. Gently lift up the length guide, and slide it all the way until it stops.
3-18 Compuprint PageMaster 450 User Guide Adding paper to the 500-sheet paper cassette, Tray 1 or Tray 2 4. While pressing down the gray handle, slide the side guide all the way until stops. 5. Align the four corners of the paper and place the paper in the cassette. The paper should enter easily between the guides. Make sure the paper does not get bent upwards by the guides. NOTE: Make sure the paper’s stack height does not exceed the paper limit mark.
Compuprint PageMaster 450 User Guide 3-19 Finisher/Stapler unit (option) 6. Adjust the side guide to the paper width. NOTE: Adjust the guide to the paper size correctly otherwise paper may not be transported correctly and may result in paper jam. 7.
3-20 Compuprint PageMaster 450 User Guide Adding paper to the multi bypass feeder 8. Adjust the length guide to the paper length. NOTE: Make sure the guide stopper is locked firmly in the guide hole on the bottom of the cassette. Adjust the guide to the paper size correctly otherwise paper may not be transported correctly and may result in a paper jam. 9. Insert a correct paper size label into the paper size slot on Tray 2, then push the cassette all the way back into the printer until it latches.
Compuprint PageMaster 450 User Guide 3-21 Finisher/Stapler unit (option) 1. If necessary, pull out the extension tray to a length desired for the paper to be loaded. 2. Place paper along the right side of the multi bypass feeder. 3. Push the paper guide until it slightly touches the paper stack.
3-22 Compuprint PageMaster 450 User Guide Adding paper to the HCF unit (2500-sheet) 4. Insert the paper stack as far as it can go into the printer. The paper is now ready for use. 5. When the paper is no longer required, remove it and push back the extension tray if necessary. Adding paper to the HCF unit (2500-sheet) The HCF unit adds one 500-sheet universal paper cassette (Tray 3) and two A4/Letter size paper compartments (Trays 4 and 5) for high volume printing.
Compuprint PageMaster 450 User Guide 3-23 Tray 3 (500-sheet universal paper cassette) Tray 3 (500-sheet universal paper cassette) 1. Pull out Tray 3 until it stops. 2. Prepare a stack of paper. Make sure the tops of the sheets are properly aligned.
3-24 Compuprint PageMaster 450 User Guide Adding paper to the HCF unit (2500-sheet) 3. Gently lift up the length guide, and slide it all the way until it stops. 4. While pressing down the gray handle, slide the side guide all the way until it stops. If you will use the same paper as before, this step is not required.
Compuprint PageMaster 450 User Guide 3-25 Tray 3 (500-sheet universal paper cassette) 5. Align the four corners of the paper and place the paper in the cassette. The paper should enter easily between the guides. Make sure the paper does not get bent upwards by the guides. NOTE: Make sure the paper’s stack height does not exceed the paper limit mark. 6. Adjust the side guide to the paper width.
3-26 Compuprint PageMaster 450 User Guide Adding paper to the HCF unit (2500-sheet) 7. Align the edges of the paper stack. CAUTION: Adjust the guide to the paper size correctly otherwise paper may not be transported correctly and may result in a paper jam. 8. Adjust the length guide to the paper length. CAUTION: Make sure the stack is under the retaining clips on both sides. Also make sure that the guide stopper is locked firmly in the guide hole on the bottom of the cassette.
Compuprint PageMaster 450 User Guide 3-27 Trays 4 and 5 (A4/Letter size paper compartment) 9. Insert a correct paper size label into the paper size slot on the cassette, then push the cassette all the way back into the printer until it latches. Trays 4 and 5 (A4/Letter size paper compartment) Trays 4 and 5 are designated for printing of A4 or letter size paper. The following illustrate how to add paper using Tray 4, the left compartment, as an example. 1. Pull on the latch to open Tray 4.
3-28 Compuprint PageMaster 450 User Guide Adding paper to the HCF unit (2500-sheet) 2. Prepare a stack of paper. Make sure the tops of the sheets are properly aligned. 3. Insert paper into the compartment. NOTE: Make sure the paper’s stack height does not exceed the paper limit mark.
Compuprint PageMaster 450 User Guide 3-29 Trays 4 and 5 (A4/Letter size paper compartment) 4. Push Tray 4 back into the printer. Loading envelopes into the envelope feeder 1. Prepare a stack of envelopes. Make sure the envelopes are not stuck together and all flaps are closed.
3-30 Compuprint PageMaster 450 User Guide Loading envelopes into the envelope feeder 2. While lifting the envelope weight, insert envelopes with the flap-side up and the long edges leading first. 3. Slide the side guide so that it slightly touches the edges of the envelope stack CAUTION: Make sure the envelopes do not exceed the paper limit mark. Do not add envelopes while printing otherwise a paper jam may result .
Chapter 4 Understanding and Navigating the Control Panel Menus In this Chapter . . .
4-2 Compuprint PageMaster 450 User Guide Control Panel Features About this Chapter This chapter explains the control panel and its functions, and also demonstrates how to navigate through the control panel menus and submenus that allow you to view and change the printer settings. Control Panel Features The control panel is located on the front of the printer, and contains the display, indicators, and pushbuttons that allow you to view and change the printer settings.
Compuprint PageMaster 450 User Guide 4-3 Pushbuttons LED COLOR WHEN OFF WHEN ON WHEN BLINKING Yellow Printer is not in error mode There is an error that requires user intervention, such as a paper jam, a service call required, etc. N/A Green POWER is off POWER is on Power Saver Mode ON Pushbuttons The control panel pushbuttons allow you to access and navigate menus, and also assist you in recovering from printer errors. The table below explains the functions of the eight pushbuttons.
4-4 Compuprint PageMaster 450 User Guide Navigating the Control Panel Menus Navigating the Control Panel Menus When you press the MENU button on the control panel, you enter the printer’s menu system. At that point, the first line of the display contains the text “Menu”, indicating that you are in the menu system. The second line of the display lists the active menu, which you can change by pressing the NEXT or PREVIOUS button.
Compuprint PageMaster 450 User Guide 4-5 Pushbuttons The following figure shows the sequence of pushbuttons and display messages that would allow you to change the number of copies printed. This example illustrates the basic relationship between menus and submenus and demonstrates how the NEXT, PREVIOUS, SELECT, and RETURN buttons help you to navigate through the menus.
4-6 Compuprint PageMaster 450 User Guide Menu Structure Menu Structure The following figure shows the structure of the control panel main menus and submenus.
Compuprint PageMaster 450 User Guide 4-7 Pushbuttons NOTE: Additional menus and submenus may appear in the printer menu system when other options are installed. Paper Menu The Paper Menu provides access to the printer settings for various paper-handling functions. Use the following procedure to enter the paper menu: 1. Press the MENU button on the control panel. 2. Press the NEXT button until the text “Paper Menu” is shown on the second line of the display. 3.
4-8 Compuprint PageMaster 450 User Guide Paper Menu Media Size/Type This submenu allows you to set the media size and type for the MBF Tray and set the medial type for all other trays.
Compuprint PageMaster 450 User Guide 4-9 Pushbuttons Hole Punch This submenu allows you to turn the Hole Punch feature on and off. This submenu is only available if the Finisher/Stapler is installed. Off On Off 1. Press NEXT or PREVIOUS to toggle between ON and OFF. 2. Press SELECT to save this setting. MBF First Off On Off 1. Press NEXT or PREVIOUS to toggle between ON and OFF. 2. Press SELECT to save this setting.
4-10 Compuprint PageMaster 450 User Guide Interface Menu Interface Menu The Interface Menu provides access to the printer interface settings. Use the following procedure to enter the interface menu: 1. Press the MENU button on the control panel. 2. Press the NEXT button until the text “Interface Menu” is shown on the second line of the display. 3. Press the SELECT button to enter the interface menu. 4. Press the NEXT button to move through the submenus: Port, Parallel Setup, and Network Setup. 5.
Compuprint PageMaster 450 User Guide 4-11 Pushbuttons Parallel Setup This submenu allows you to set up the parallel interface. Interpreter: Auto Switch Format: Raw Mode: Bidirectional Delay Out Close: Off Interpreter: Auto Switch PCL PostScript 3 Format: Raw Normal Binary Mode: Bidirectional Standard Delay Out Close: Off On Sep 01 1. Press NEXT or PREVIOUS to scroll through the INTERPRETER, FORMAT, MODE, and DELAY OUT CLOSE submenus. 2. Press SELECT to choose a submenu. 3.
4-12 Compuprint PageMaster 450 User Guide PS Menu Network 1 Setup This submenu allows you to set up the Network interface. Interpreter: Auto Switch Interpreter: Auto Switch PCL PostScript 3 Format: Raw Format: Raw Normal Binary Network Channel: Netware Network Channel: DEC LAT, AppleTalk, TCP/IP Network Address: Network Address: IP Address: (user-specified) Subnet Mask: (user-specified) Default Router: (user-specified) LPD Banner: On DHCP: Off Network Frame: Auto-Sense Delay Out Close: Off 1.
Compuprint PageMaster 450 User Guide 4-13 Pushbuttons Submenus Default Setting Available Settings Procedure for Changing Settings Print PS Errors This submenu allows you to choose to either print or not print PS errors. Off On Off 1. Press NEXT or PREVIOUS to toggle between ON (print) and OFF (do not print). 2. Press SELECT to save this setting. Manual Feed TO This submenu allows you to set the manual feed timeout—the number of seconds the printer should wait for a manual feed.
4-14 Compuprint PageMaster 450 User Guide PCL Menu PCL Menu The PCL Menu provides access to the PCL settings. Use the following procedure to enter the PCL menu: 1. Press the MENU button on the control panel. 2. Press the NEXT button until the text “PCL Menu” is shown on the second line of the display. 3. Press the SELECT button to enter the PCL menu. 4. Press the NEXT button to move through the submenus: Print PS Errors, Manual Feed TO. 5. Press the SELECT button to enter a submenu. 6.
Compuprint PageMaster 450 User Guide 4-15 Pushbuttons Macro Filter This submenu allows you to turn the macro filter on or off. Off On Off 1. Press NEXT or PREVIOUS to toggle between ON and OFF. 2. Press SELECT to save this setting. Lines Per Page This submenu allows you to change the number of lines per page. 45 5 - 128 1. Press NEXT or PREVIOUS to increase or decrease the lines per page. 2. Press SELECT to save this setting.
4-16 Compuprint PageMaster 450 User Guide PCL Menu Print Area This submenu allows you to set the print area. Normal Normal Expanded Parameter Values Paper Source: MBF Paper Source: MBF Tray 1 Tray 2 Tray 3 Tray 4 Tray 5 Auto-select Paper Size: Executive 1. Press NEXT or PREVIOUS to toggle between the NORMAL and EXPANDED settings. 2. Press SELECT to save this setting.
Compuprint PageMaster 450 User Guide 4-17 Pushbuttons System Menu The system menu provides access to system settings. Use the following procedure to enter the system menu: 1. Press the MENU button on the control panel. 2. Press the NEXT button until the text “System Menu” is shown on the second line of the display. 3. Press the SELECT button to enter the system menu. 4.
4-18 Compuprint PageMaster 450 User Guide System Menu Job Timeout This submenu allows you to increase or decrease the time limit (in seconds) for PostScript jobs. A 0 setting indicates no timeout. This setting applies only to PostScript jobs. 0 0 - 99999 1. Press NEXT or PREVIOUS to increase or decrease each digit of the five-digit number. 2. Press SELECT set one digit and move to the next digit. 3. Press SELECT after changing the last digit to save this setting.
Compuprint PageMaster 450 User Guide 4-19 Pushbuttons Quality Menu The Quality Menu provides access to the printer settings that are related to print quality. Use the following procedure to enter the Quality Menu: 1. Press the MENU button on the control panel. 2. Press the NEXT button until the text “Quality Menu” is shown on the second line of the display. 3. Press the SELECT button to enter the system menu. 4.
4-20 Compuprint PageMaster 450 User Guide Functions Menu Functions Menu The Functions Menu provides access to several printer functions that can supply you with information about the printer and its settings. Use the following procedure to enter the Functions Menu: 1. Press the MENU button on the control panel. 2. Press the NEXT button until the text “Functions Menu” is shown on the second line of the display. 3. Press the SELECT button to enter the system menu. 4.
Compuprint PageMaster 450 User Guide 4-21 Pushbuttons 6. Use the procedures in the following table to access and change the system settings: Submenus Procedure for Changing Setting Print This selection will read the selected file from FLASH and print it as if it were being received from one of the input ports. 1. Press NEXT or PREVIOUS to scroll through the files. 2. Press SELECT to choose and print the file. Delete This selection will delete the selected disk file or directory from the FLASH DIMM.
4-22 Compuprint PageMaster 450 User Guide Status Menu 6. Use the procedures in the following table to access and change the system settings: Submenus Procedure for Changing Setting Print This selection will read the selected file from Disk and print it as if it were being received from one of the input ports. 1. Press NEXT or PREVIOUS to scroll through the files. 2. Press SELECT to choose and print the file. Delete This selection will delete the selected disk file or directory from the hard disk.
Compuprint PageMaster 450 User Guide 4-23 Pushbuttons Tray 2 This submenu allows you to view the current Media Size, Media Type, and Level for Tray 2. 1. Press NEXT or PREVIOUS to scroll through the media size, media type, and level settings for Tray 2. 2. Press SELECT to view a specific setting. Tray 3 (optional) This submenu allows you to view the current Media Size, Media Type, and Level for Tray 3. 1. Press NEXT or PREVIOUS to scroll through the media size, media type, and level settings for Tray 3.
4-24 Compuprint PageMaster 450 User Guide Status Menu Sep 01
Chapter 5 Printer Consumables, Cleaning and Maintenance In this Chapter . . .
5-2 Compuprint PageMaster 450 User Guide Replacing the EP Cartridge About this Chapter Describes how to handle and replace the EP cartridge, replacement of transfer and feed rollers and performance of other steps as necessary for day-to-day operation of your printer. Replacing the EP Cartridge Cautions on handling the EP cartridge Do not expose the cartridge to direct sunlight or other strong light sources.
Compuprint PageMaster 450 User Guide 5-3 Replacing the EP cartridge (for standard configuration) When there is no more toner or the drum must be replaced, an error message appears and the printer stops. Follow the steps described in the following sections to replace the EP cartridge with a new one. Be sure to use only the designated EP cartridge. Consult your dealer for more information. Do not shake the EP cartridge in order to check for toner level. A tiny amount of toner left may spill out.
5-4 Compuprint PageMaster 450 User Guide Replacing the EP Cartridge 2. Open the front cover as indicated. WARNING: Never touch the fuser area where a label indicating high temperature is located (such as that shown below), or else burns may result. 3. Remove the EP cartridge. Lift the orange handle on the cartridge to gently take it out. Then hold the handle and completely remove the cartridge.
Compuprint PageMaster 450 User Guide 5-5 Replacing the EP cartridge (for standard configuration) 4. Remove a new EP cartridge from the packing, and pull out the protective paper sheet from the drum shutter. 5. Hold the EP cartridge horizontally and gently shake it 5 to 6 times to evenly distribute the toner inside. CAUTION: Uneven toner distribution may degrade print quality.
5-6 Compuprint PageMaster 450 User Guide Replacing the EP Cartridge 6. Open the front cover as indicated. 7. While holding the orange handle with one hand, gently push the cartridge all the way into the printer. NOTE: Do not touch any parts inside the printer. Make sure the cartridge is seated properly.
Compuprint PageMaster 450 User Guide 5-7 Replacing the EP cartridge (for standard configuration) 8. Gently pull out the sealing tape in the direction of the arrow. NOTE: If the tape is pulled out at an angle, it may break possibly rendering the cartridge unusable. 9. Close the front cover and the upper left cover. The upper left cover can be closed only when the EP cartridge is inside the printer. If you have not installed the EP cartridge, do not close the upper left cover by force.
5-8 Compuprint PageMaster 450 User Guide Replacing the EP Cartridge Replacing the EP cartridge (when options are installed) 1. If the duplex printing unit is installed, pull on its latch to open it. 2. Hold the latch and open the upper left cover.
Compuprint PageMaster 450 User Guide 5-9 Replacing the EP cartridge (when options are installed) 3. Open the front cover as indicated. Never touch the fuser area where a label indicating high temperature is located (such as that shown below), or else burns may result. 4. Remove the EP cartridge. Lift the orange handle lever on the cartridge to gently take it out. Then hold the handle and completely remove the cartridge.
5-10 Compuprint PageMaster 450 User Guide Replacing the EP Cartridge 5. Remove a new EP cartridge from the packing, and carefully pull out the protective paper sheet from the drum shutter. 6. Hold the EP cartridge horizontally and gently shake it 5 to 6 times to evenly distribute the toner inside. CAUTION: Uneven toner distribution may degrade print quality.
Compuprint PageMaster 450 User Guide 5-11 Replacing the EP cartridge (when options are installed) 7. Open the front cover as indicated. WARNING: Never touch the fuser area where a label indicating high temperature is located (such as that shown below), or else burns may result 8. While holding the orange handle with one hand, gently push the cartridge all the way into the printer. NOTE: Sep 01 Do not touch any parts inside the printer. Make sure the cartridge is seated properly.
5-12 Compuprint PageMaster 450 User Guide Replacing the EP Cartridge 9. Gently pull out the sealing tape in the direction of the arrow. NOTE: If the tape is pulled out at an angle, it may break possibly rendering the cartridge unusable. 10. Close the front cover and the upper left cover. NOTE: The upper left cover can be closed only when the EP cartridge is inside the printer. If you have not installed the EP cartridge, do not close the upper left cover by force.
Compuprint PageMaster 450 User Guide 5-13 Replacing the EP cartridge (when options are installed) 11. Close the duplex printing unit. Replacing the Fuser The fuser becomes very hot during operation. Never touch the fuser area where a label indicating high temperature is located (such as that shown below), or else burns may result. Before replacing the fuser, turn the printer off and wait at least 40 minutes before replacing it.
5-14 Compuprint PageMaster 450 User Guide Replacing the Fuser 1. Open the upper left cover. 2. Open the front cover.
Compuprint PageMaster 450 User Guide 5-15 Replacing the EP cartridge (when options are installed) 3. Loosen the two locking screws indicated. (You cannot remove them completely.) 4. Hold the two rings indicated and pull out the fuser.
5-16 Compuprint PageMaster 450 User Guide Replacing the Fuser 5. Prepare a new fuser. While holding the two rings of the new fuser, push into the printer as indicated. 6. Tighten the two locking screws.
Compuprint PageMaster 450 User Guide 5-17 Replacing the EP cartridge (when options are installed) 7. Remove and discard the protective covers to expose the two metal fuser shipping screws The two metal fuser shipping screws MUST be removed and discarded. They are intended to protect the fuser assembly during shipment. Failure to remove them will result in inferior fusing of toner and possible damage to the toner assembly. 8.
5-18 Compuprint PageMaster 450 User Guide Replacing the Fuser 9. Completely remove and discard the two metal fuser shipping screws 10. Close the front cover and then the upper left cover.
Compuprint PageMaster 450 User Guide 5-19 Replacing the EP cartridge (when options are installed) Replacing the Transfer Roller Never touch the fuser area where a label indicating high temperature is located (such as that shown below), or else burns may result. 1. Open the upper left cover. 2. Lift up the handles to unlock the transfer roller.
5-20 Compuprint PageMaster 450 User Guide Replacing the Feed Rollers 3. Remove the transfer roller. 4. Insert a new transfer roller and press down to hold the roller in place. 5. Push the handles to lock the transfer roller in place. Replacing the Feed Rollers After replacing the fuser, be sure to also replace the feed rollers.
Compuprint PageMaster 450 User Guide 5-21 Replacing the EP cartridge (when options are installed) 1. Remove the top cassette from the printer unit. 2. While pressing the white tab, remove the lower feed roller. NOTE: Sep 01 Be sure not to remove the coupling behind the feed roller.
5-22 Compuprint PageMaster 450 User Guide Replacing the Feed Rollers 3. Flip down the cover and remove the upper two rollers with the same steps described earlier. 4. While pressing the white tab, remove the upper two rollers. 5. Insert a new upper feed rollers.
Compuprint PageMaster 450 User Guide 5-23 Tray 5 (HCF Unit) 6. Inset a new lower feed roller. Tray 5 (HCF Unit) Sep 01 1. Remove the Tray 3. 2. Pull out the Tray 5.
5-24 Compuprint PageMaster 450 User Guide Replacing the Feed Rollers 3. Pull the roller cover towards you. 4. While pressing the white tab, remove the three feed rollers NOTE: Be sure not to remove the coupling behind the feed roller. 5. Insert the three new feed rollers. 6. Push back the Tray 5. 7. Re-insert the Tray 3.
Compuprint PageMaster 450 User Guide 5-25 Tray 4 (HCF Unit) Tray 4 (HCF Unit) 1. Pull out the left tray. 2. Open the lower left cover. Press down the roller cover. 3. While pressing the white tab, remove the three feed rollers. NOTE: Sep 01 Be sure not to remove the coupling behind the feed roller.
5-26 Compuprint PageMaster 450 User Guide Cleaning 4. Insert three new feed rollers. 5. Push back Tray 4. Cleaning In order to keep your printer in optimum working condition, clean the exterior and interior of the printer as described below. WARNING: Before cleaning the printer or performing any other maintenance tasks, be sure to turn off the printer and disconnect the power cord from the AC outlet. Not doing so may cause a risk of electric shock. CAUTION: Use only water or mild detergent.
Compuprint PageMaster 450 User Guide 5-27 Clean the exterior of the printer Clean the exterior of the printer Clean the exterior of the printer about once a month. Use a soft cloth slightly moistened with water. For stubborn stains, soak the cloth in a mild detergent solution before cleaning. Finish by wiping the printer with a soft, dry cloth. Check the interior of the printer After removing a paper jam or replacing the EP cartridge, check the inside of the printer.
5-28 Compuprint PageMaster 450 User Guide Daily Maintenance Daily Maintenance At the end of the day, turn off the printer by setting the power switch to [0]. If any error message or status code appears, see ”Chapter 6 Troubleshooting”and turn off the printer properly. Preparing the Printer for a Period of Extended Non-Use If the printer will not be used for one week or more, perform the following steps. WARNING: Never touch the power cord or the plug with wet hands; otherwise electric shock may result.
Compuprint PageMaster 450 User Guide 5-29 Check the interior of the printer 1. Turn off the printer by setting the power switch to the [0] position. If any error message or status code appears, see ”Chapter 6 Troubleshooting” and turn off the printer properly. 2. Unplug the power cord from the AC outlet.
5-30 Compuprint PageMaster 450 User Guide Relocating the Printer 3. Remove any paper from the multi bypass feeder as well as all the paper cassettes. Store the paper in a location that is not humid and dusty. For more information, see ”Appendix B Safety Notes and Regulatory Compliances”. Relocating the Printer To move the printer, follow the steps below. WARNING: This printer is very heavy. The weight of the main unit without paper cassette, consumables, and paper is about 106 lbs.
Compuprint PageMaster 450 User Guide 5-31 Check the interior of the printer WARNING: Always remove the power cord by pulling on the plug but not the cord; otherwise the power cord may be damaged and fire or electric shock may result. NOTE: Remove any options such as the duplex printing unit before moving the printer. For instructions on how to remove the options, see the appropriate section.
5-32 Compuprint PageMaster 450 User Guide Relocating the Printer 3. Remove any paper from the multi bypass feeder as well as all the paper cassettes.Store the paper in a location that is not humid and dusty. For more information, see ”Appendix B Safety Notes and Regulatory Compliances”. 4. If the optional face-up tray is installed, remove it.
Compuprint PageMaster 450 User Guide 5-33 Check the interior of the printer 5. Remove the EP cartridge inside the printer. If the printer is moved with the cartridge inside, toner may spill out and soil the printer. NOTE: Replace the EP cartridge in its original packing material, or wrap it in a thick lint-free cloth. 6. If the HCF unit is installed, unlock the stoppers on its casters. 7. Move the printer to a new location and reverse the steps above.
5-34 Compuprint PageMaster 450 User Guide Relocating the Printer Sep 01
Chapter 6 Troubleshooting In this Chapter . . .
6-2 Compuprint PageMaster 450 User Guide Solving Printer Power-on Problems About this Chapter Explains procedures to isolate and solve problems that may occur during use of your printer. Clearing paper jams and detailed troubleshooting of LCD error messages are discussed in this chapter. Troubleshooting the Ethernet network interface is also discussed in this chapter. Solving Printer Power-on Problems This section describes problems that can occur when starting up the printer.
Compuprint PageMaster 450 User Guide 6-3 Solving Print Quality Problems This section describes quality problems during printing. Go through the list below to find the conditon that most closely resembles the problem and follow the recommended action. If the trouble persists after performing the checks listed below, turn the printer off [ O ], disconnect the power cord from the AC outlet. Call technical support or service technician. DESCRIPTION Faded print POSSIBLE CAUSE Print media is moist.
6-4 Compuprint PageMaster 450 User Guide Solving Print Quality Problems DESCRIPTION Character voids Toner smears when rubbed Black page Blank page POSSIBLE CAUSE REQUIRED ACTION Print media is outside recommended specifications Use recommended print media. See ”Chapter 5 Printer Consumables, Cleaning and Maintenance” . EP cartridge is old or damaged. Replace EP cartridge. See ”Chapter 5 Printer Consumables, Cleaning and Maintenance” .
Compuprint PageMaster 450 User Guide 6-5 DESCRIPTION Partial blanks Creased paper Plotted print Vertical blanks Sep 01 POSSIBLE CAUSE REQUIRED ACTION Print media is moist Remove moist media and load new dry media. See ”Chapter 5 Printer Consumables, Cleaning and Maintenance” . Print media is outside recommended specifications Use recommended print media. See ”Chapter 5 Printer Consumables, Cleaning and Maintenance” . Sealing tape of EP cartridge not pulled out. Replace EP cartridge.
6-6 Compuprint PageMaster 450 User Guide Clearing Paper Jams DESCRIPTION Blurred print Bold print appears shaded POSSIBLE CAUSE REQUIRED ACTION Print density setting is not appropriate Adjust print density. See ”Chapter 5 Printer Consumables, Cleaning and Maintenance” . EP cartridge is old or damaged. Replace EP cartridge. See ”Chapter 5 Printer Consumables, Cleaning and Maintenance” . Print density setting is not appropriate Adjust print density.
Compuprint PageMaster 450 User Guide 6-7 Clearing Paper Jams from Area A 2. Pull on the latch to open the upper left cover. If the optional face up tray is installed instead of the duplexer, lift to unhook and remove the face up tray. 3. Remove any paper jam found.
6-8 Compuprint PageMaster 450 User Guide Clearing Paper Jams If the leading edge of the paper is already in the paper output tray, pull out the paper in the direction of the arrow. If the paper is jammed at the fuser area, pull it out carefully without touching the fuser If it becomes difficult to pull out the paper, turn the knob continuously in the direction of the arrow until the paper is adequately out and easy to pull..
Compuprint PageMaster 450 User Guide 6-9 Clearing Paper Jams from Area A If the paper is jammed at the indicated location, pull it out in the direction of the arrow. 4. Open the cover inside the duplexer. 5. Remove any paper jam found by pulling out the paper in the direction of the arrow as shown.
6-10 Compuprint PageMaster 450 User Guide Clearing Paper Jams 6. Close the cover inside the duplexer 7. Close the duplexer. NOTE: When closing the duplexer, do not use the latch on the cover. Instead, follow the instruction label on the cover and push the recommended location.
Compuprint PageMaster 450 User Guide 6-11 Clearing Paper Jams from Area B 8. Close the duplexer or reinsert the face-up tray as appropriate. Clearing Paper Jams from Area B 1. Pull on the latch to open the cover to Area B 2.
6-12 Compuprint PageMaster 450 User Guide Clearing Paper Jams 3. If the paper is jammed at Area B, pull it out in the direction of the arrow as shown. If no paper jam is found consult the LCD display of the control panel for information about a possible jam in a paper tray. Clearing Paper Jams from Area C 1. Pull on the latch to open the cover to Area B 2. Remove any paper jam found 3. If the paper is jammed at Area B, pull it out in the direction of the arrow as shown.
Compuprint PageMaster 450 User Guide 6-13 Clearing Paper Jams from Area E Clearing Paper Jams from Area E Lift the handle of the Stapler/Stacker docking cover and remove any jammed paper found. Clearing Paper Jams from Area F Open the cover of the Stacker/Stapler’s paper horizontal transport and remove any jammed paper found.
6-14 Compuprint PageMaster 450 User Guide Clearing Paper Jams Clearing Paper Jams from Area H Remove any jammed paper found. Clearing Paper Jams from Tray 1 Pull out Tray 1. Check the paper feed area and carefully pull out any jammed paper found there. Clearing Paper Jams from Tray 2 Pull out Tray 2. Check the paper feed area and carefully pull out any jammed paper found there. Clearing Paper Jams from Trays 3, 4 and 5 in the HCF unit 1. Pull out Tray 3 of the HCF unit.
Compuprint PageMaster 450 User Guide 6-15 Clearing Paper Jams from Trays 3, 4 and 5 in the HCF unit 2. Pull out Trays 4 and 5. 3. Check the paper feed area of Tray 5 and remove any jammed paper found 4.
6-16 Compuprint PageMaster 450 User Guide Clearing Paper Jams Clearing Paper Jams from the Multi-Bypass Feeder (MBF) 1. Remove the jammed paper by pull it out in the direction of the arrow as shown. 2. Remove all the paper and load the stack again. Clearing Paper Jams from the Envelope Feeder 1. Remove the envelope feeder.
Compuprint PageMaster 450 User Guide 6-17 Clearing Paper Jams from the Envelope Feeder 2. Remove any jammed paper found. 3. Re-insert the envelope feeder. Control Panel LCD Messages LCD messages involving troubleshooting are classified into nine numeric code classes (1 through 9) and an additional alphanumeric class. These code classes have no significance to you as a user of this printer. These class codes are designed specifically for assisting service and repair personnel.
6-18 Compuprint PageMaster 450 User Guide Control Panel LCD Messages Code Class 1 LCD MESSAGE (LINE 1) LCD MESSAGE (LINE 2) CAUSE OF ERROR MESSAGE REQUIRED ACTION 1-1 MAIN MOTOR CALL SERVICE Main Motor Rotation Failure Service Call required 1-1 PAPER JAM CLEAR AREA A Paper jam in Area A Clear Paper Jam in Area A 1-1 TRAY ERROR CHECK TRAY 1 Tray 1 trouble (see note 1) Ensure that Tray 1 is loaded correctly and securely closed.
Compuprint PageMaster 450 User Guide 6-19 Code Class 2 Code Class 2 LCD MESSAGE (LINE 1) LCD MESSAGE (LINE 2) CAUSE OF ERROR MESSAGE REQUIRED ACTION 2-2 FEED ERROR AREA B / TRAY 2 Tray 2 paper misfeed Clear paper misfeed from Tray 1 or Area A 2-3 FEED ERROR CLEAR AREA A Tray 2 paper misfeed Clear paper misfeed from Tray 2 or Area A 2-7 DUPLEX COMM CALL SERVICE Duplexer Communications failure (see note 2) Check Duplexer Cabling – Service Call required 2-8 DUPLEX ERROR CALL SERVICE Wrong mo
6-20 Compuprint PageMaster 450 User Guide Control Panel LCD Messages Code Class 4 LCD MESSAGE (LINE 1) LCD MESSAGE (LINE 2) CAUSE OF ERROR MESSAGE REQUIRED ACTION 4-0 FEED ERROR AREA C/TRAY 4 Tray 4 paper misfeed Clear paper misfeed from Tray 4 or Area C 4-1 FEED ERROR AREA C/AREA B Tray 4 paper misfeed Clear paper misfeed from Tray 4, Area C or Area B 4-1 FUSER ERROR CALL SERVICE Fuser temperature setting out of control (On Time Fail) Service Call required 4-1 IRREG.
Compuprint PageMaster 450 User Guide 6-21 Code Class 4 Sep 01 4-5 FUSER ERROR CALL SERVICE Abnormally high Fuser temperature Service Call required 4-5 IRREG.
6-22 Compuprint PageMaster 450 User Guide Control Panel LCD Messages 4-26 FINISH JAM CLEAR AREA F Remaining paper detected on TRANSPORT exit sensor Clear paper jam in Area F 4-31 FINISH JAM CLEAR AREA F Paper does not pass finisher input path sensor within specified time after reaching the sensor Clear paper jam in Area F 4-32 FINISH JAM CLEAR AREA F Paper does not reach finisher input path sensor in specified time after reaching TRANSPORT exit sensor Clear paper jam in Area F 4-36 FINISH JAM
Compuprint PageMaster 450 User Guide 6-23 Code Class 5 Code Class 5 LCD MESSAGE (LINE 1) Sep 01 LCD MESSAGE (LINE 2) CAUSE OF ERROR MESSAGE REQUIRED ACTION 5-0 FEED ERROR AREA C/TRAY 5 Tray 5 paper misfeed Clear paper misfeed from Tray 5 or Area C 5-1 COVER OPEN CLOSE COVER A Printer cover A open Close printer cover A 5-1 COVER OPEN CLOSE FRONT COVER Printer front cover open Close printer front cover 5-1 FEED ERROR AREA C/AREA B Tray 5 paper misfeed Clear paper misfeed from Tray 5, Area
6-24 Compuprint PageMaster 450 User Guide Control Panel LCD Messages 5-92 FIN ERROR CALL SERVICE Finisher Stapler head home sensor failure (see note 3) Service Call required 5-93 FIN ERROR CALL SERVICE Finisher Stapler front position failure (see note 3) Service Call required 5-94 FIN ERROR CALL SERVICE Finisher Stapler dual position failure (see note 3) Service Call required 5-95 FIN ERROR CALL SERVICE Finisher Stapler rear position failure (see note 3) Service Call required 5-96 FIN ERRO
Compuprint PageMaster 450 User Guide 6-25 Code Class 7 Code Class 7 LCD MESSAGE (LINE 1) Sep 01 LCD MESSAGE (LINE 2) CAUSE OF ERROR MESSAGE REQUIRED ACTION 7-1 COVER OPEN CLOSE DOOR G Finisher front cover is open Close Finisher front cover – Door G 7-2 COVER OPEN FIN.
6-26 Compuprint PageMaster 450 User Guide Control Panel LCD Messages Code Class 8 LCD MESSAGE (LINE 1) LCD MESSAGE (LINE 2) CAUSE OF ERROR MESSAGE REQUIRED ACTION 8-1 FEED ERROR CHECK ENVELOPE Remaining paper detected in ENV area Clear paper misfeed from Envelope Feeder 8-1 FIN DOCKING CHECK FINISHER Finisher docking incorrect Check Finishing Docking 8-1 TONER TYPE ID MISMATCH Toner cartridge OEM ID mismatch Replace Toner Cartridge 8-1 PAPER JAM CHECK DUPLEXER Paper jam in Duplexer Clea
Compuprint PageMaster 450 User Guide 6-27 Code Class 9 Code Class 9 Sep 01 LCD MESSAGE (LINE 1) LCD MESSAGE (LINE 2) CAUSE OF ERROR MESSAGE REQUIRED ACTION 9-1 FEED ERROR CHECK ENVELOPE ENV OUT sensor time-out Clear paper misfeed from Envelope Feeder 9-2 FEED ERROR CHECK MBF MBF T/A roll 1 sensor time-out Clear paper misfeed from MBF 9-3 FEED ERROR CLEAR AREA A MBF or ENV Reg sensor time-out Clear paper misfeed from Area A
6-28 Compuprint PageMaster 450 User Guide Control Panel LCD Messages Alphanumeric Code Class LCD MESSAGE (LINE 1) LCD MESSAGE (LINE 2) CAUSE OF ERROR MESSAGE REQUIRED ACTION DRUM EOL NEARBY N/A (WARNING ONLY) P/R Drum end of life nearby Ensure that you have a new P/R Drum to install soon F/D TRAY FULL REMOVE PAPER Face Down Tray Paper Full Empty output paper from Face Down Finishing Tray FINISHER OVER LAP REMOVE PAPER Finisher Paper Overlap Empty output paper from Finisher PAPER OUT-TRAY 1
Compuprint PageMaster 450 User Guide 6-29 Power-Up Troubleshooting NOTE: 1: These faults are not necessarily hard faults. They only become hard faults when an attempt is made to use the “faulted” device. For these errors, the printing can continue if one simply avoids the problem. For instance, “tray trouble” faults usually indicate that the tray in question has been removed. These errors are only treated as faults when there is no alternative action to take.
6-30 Compuprint PageMaster 450 User Guide Ethernet Network Interface Troubleshooting Printing Problems Area to Check Explanation Physical connection To test a non-PostScript printer use the Test Port 1 Count 100 command. This command will send 100 lines of test data to the printer. Service characteristics Use the Show Service Local Characteristics command from a network login to see if the desired service is available and to verify that the appropriate protocols are enabled on the service.
Compuprint PageMaster 450 User Guide 6-31 DHCP Troubleshooting DHCP Troubleshooting Area to Check Explanation DHCP is enabled on the network interface. Use the Define Server DHCP Enabled command. If you manually enter an IP address, DHCP is automatically disabled. Make sure the DHCP server is operational. Check to see that the DHCP server is on and is functioning correctly.
6-32 Compuprint PageMaster 450 User Guide Ethernet Network Interface Troubleshooting Area to Check Explanation Service Characteristics Issue the Show Service Characteristics command. If the service rating is zero, the parallel port is in use. Verify that the PostScript characteristic and appropriate protocols have been enabled on the service. Port Counters If PostScript jobs appear to print but nothing comes out of the printer, verify the amount of data sent from the host.
Chapter 7 Using DRAM DIMMs, FLASH DIMMs and Power-on Files In this Chapter . . .
7-2 Compuprint PageMaster 450 User Guide Installing DRAM Memory DIMMS About this Chapter This chapter describes the procedures for installation of DRAM memory DIMMs and FLASH DIMM modules. Downloading software to the FLASH DIMM module is also discussed in this chapter. Installing DRAM Memory DIMMS 1. Ensure that the printer power switch is set to the OFF [ O ] position. 2. Disconnect the power cord from the wall outlet.
Compuprint PageMaster 450 User Guide 7-3 3. Turn thumbscrews on controller assembly counterclockwise until loose and gently pull controller assembly towards you to remove from printer. 4. Carefully insert a DRAM DIMM which is compatible with your printer into any available DRAM DIMM slot as shown below. When properly seated, gently push down on the DIMM until the white braces close and snap onto the ends of the DIMM.
7-4 Compuprint PageMaster 450 User Guide Installing DRAM Memory DIMMS 5. Reinstall the controller assembly. Once firmly in place, push and hand tighten the thumbscrews in a clockwise direction. 6. Connect the power cord to the wall outlet. 7. Turn the printer power switch to the ON [ I ] position.
Compuprint PageMaster 450 User Guide 7-5 Installing a FLASH DIMM Module 1. Ensure that the printer power switch is set to the OFF [ O ] position. 2. Disconnect the power cord from the wall outlet. 3. Turn thumbscrews on controller assembly counterclockwise until loose and gently pull controller assembly towards you to remove from printer.
7-6 Compuprint PageMaster 450 User Guide Installing a FLASH DIMM Module 4. Carefully insert a FLASH DIMM module in FLASH DIMM slot as shown below. When properly seated, gently push down on the DIMM until the white braces close onto the ends of the DIMM. NOTE: To remove the FLASH DIMM, pull the white braces away from the ends of the DIMM until the DIMM snaps out of the slot. 5. Reinstall the controller assembly. Once firmly in place, push and hand tighten the thumbscrews in a clockwise direction.
Compuprint PageMaster 450 User Guide Power-on Files Defined 7-7 6. Connect the power cord to the wall outlet. 7. Turn the printer power switch to the ON [ I ] position. Using the Power-On Files Feature Power-on Files Defined If an optional FLASH DIMM or hard disk drive is installed in your printer, your printer has the capability of storing additional power-on files which can be read and interpreted at power-on.
7-8 Compuprint PageMaster 450 User Guide Using the Power-On Files Feature NOTE: Contact the technical support team at your point of purchase for additional information regarding loading and using power-on files.
Appendix A Sep 01 General Information “About this Appendix” on page A-2 “Specifications” on page A-2 “Printable Area” on page A-3
A-2 Compuprint PageMaster 450 User Guide Specifications About this Appendix Provides printer specifications and information on the EP cartridge and the printable area of a page. Specifications Main Unit Printing principle Semiconductor laser beam scanning Xerography Print speed 45 pages per minute (A4 sideways feed, identical content for printing) Warm-up time Max.
Compuprint PageMaster 450 User Guide Normal printing A-3 CAUTION: The EP cartridge requires special care. Failure to follow these precautions may result in poor printer performance or damage to your printer. Do not remove the EP cartridge from its packing until use. If it is removed, immediately put it back into the packing. Avoid direct sunlight. Keep the EP cartridge in the following environment: z Temperature: 0 to 35ºC Humidity: 15 to 80% RH (no condensation).
A-4 Compuprint PageMaster 450 User Guide Printable Area Sep 01
Appendix B Safety Notes and Regulatory Compliances In this Chapter . . .
B-2 Compuprint PageMaster 450 User Guide Safety Notes About this Appendix Describes cautions to take when installing, transporting, or operating the printer. Also includes applicable regulatory compliances of your printer. Safety Notes WARNING: Two power specifications are listed below. The specifications that apply to your machine depend on your machine configuration. Connect the power plug only to a properly rated power outlet. Otherwise, it can cause a fire or shock hazard.
Compuprint PageMaster 450 User Guide Location and Environment Precautions B-3 Switch off the machine before connecting the interface cable or optional accessory. Connecting the cable or accessory with a live machine can cause a shock hazard. CAUTION: Ensure that the plug connection is free of dust. In a damp environment, a contaminated connector can draw a non-negligible amount of current that can generate heat and eventually cause a fire over an extended period of time.
B-4 Compuprint PageMaster 450 User Guide Regulatory Compliances If debris (metal or liquid) migrates into the machine, switch off and unplug the machine. Contact your point of purchase. Operating a debris-contaminated machine can cause a fire or shock hazard. Never open or remove machine covers that are secured with screws unless specifically instructed in the "User's Manual." A high voltage component can cause a shock hazard.
Compuprint PageMaster 450 User Guide Class 1 Laser Device and CDRH Compliance B-5 Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment to an outlet on a circuit different from that to which the receiver is connected. Consult with the dealer or an experienced radio/television technician for help. Always use the power cord provided with your machine.
B-6 Compuprint PageMaster 450 User Guide Regulatory Compliances Reorientate the TV and/or radio antennas and cables until the interference stops. For an outdoor antenna, ask your local electrician for support. Use coaxial cable antennas.
Appendix C Printing Font Summaries In this Chapter . . .
C-2 Compuprint Page Master 450 User Guide Printing a Font Summary About this Appendix This appendix explains the procedure for printing summaries of PCL or PostScript fonts installed in your printer. Printing a Font Summary Your printer has the capability of printing summaries of all installed PCL or PostScript fonts. To print a Font Summary, follow these steps: 1. From the Ready status, press MENU, the control panel display will read: Menu Paper Menu 2.
Compuprint Page Master 450 User Guide PostScript Font Summary Sep 01 C-3
C-4 Compuprint Page Master 450 User Guide PostScript Font Summary PostScript Font Summary (contíd) Sep 01
Compuprint Page Master 450 User Guide PostScript Font Summary (cont’d) PostScript Font Summary (cont’d) Sep 01 C-5
C-6 Compuprint Page Master 450 User Guide PostScript Font Summary PostScript Font Summary (contíd) Sep 01
Compuprint Page Master 450 User Guide PostScript Font Summary (cont’d) PCL Font Summary Sep 01 C-7
C-8 Compuprint Page Master 450 User Guide PCL Font Summary PCL Font Summary (cont’d) Sep 01
Appendix D Frequently Used Ethernet Commands In this Chapter . . .
D-2 Compuprint Page Master 450 User Guide About this Appendix This appendix lists some of the most frequently-used commands of the Print Server command set. More information about the command set, including additional options, can be found in the Ethernet Network Interface Manual on the Electronic Library CD-ROM. Please note the following before continuing: • In this command set appendix the NIC is referred to as the Server. • Commands are divided into Server (general), Port, and Protocol sections.
Compuprint Page Master 450 User Guide Server Commands D-3 Server Commands Frequently-used Server Commands Command Sep 01 Option(s) Description DEFINE SERVER BOOTP {EN|DIS} Enables or disables querying for a BOOTP host at system boot time. DEFINE SERVER DHCP {EN|DIS} Enables or disables querying for a DHCP host at system boot time. DEFINE SERVER GATEWAY ipaddress Specifies the host to be used as a TCP/IP gateway to forward packets between networks. Enter an IP address.
D-4 Compuprint Page Master 450 User Guide Server Commands Frequently-used Server Commands Command Option(s) Description DEFINE SERVER SOFTWARE “filename” Specifies the name or path (TCP) of the software download file. The filename can be up to 11 characters, and the pathname can be up to 26. The Server will add a “.SYS” extension. DEFINE SERVER SUBNET MASK ipmask Specifies the subnet mask to be used for the Server. The ipmask must be in n.n.n.n format.
Compuprint Page Master 450 User Guide Server Commands D-5 Frequently-used Server Commands Command Option(s) Description DEFINE SERVICE “name” option TCPPORT string Specifies a raw TCP listener socket for the service. Enter a socket number (4000 to 4999) or the word none. TELNETPORT string Specifies a TCP listener socket for the service. Unlike TCPport, this option performs Telnet IAC interpretation on the data stream. Enter a socket number (4000 to 4999) or the word none.
D-6 Compuprint Page Master 450 User Guide Protocol Commands Protocol Commands In the following table, PROTO is an abbreviation for the optional keyword PROTOCOL Protocol Commands Command Option(s) Description DEFINE PROTO APPLETALK option {EN|DIS} Enables or Disables the AppleTalk protocol for the Server. ZONE newzone Places the Server in a zone other than the default. {EN|DIS} Enables or Disables the TCP/IP protocol for the Server.
Compuprint Page Master 450 User Guide Protocol Commands D-7 Protocol Commands Command Option(s) Description DEFINE PROTO NETWARE LOADHOST server Same as see “DEFINE SERVER NETWARE LOADHOST server” on page D-3. PURGE PROTO NETWARE ACCESS option ALL Removes all entries from the NetWare access list. server Removes entries from the NetWare access list that are related to the specified file server. {SHOW|MONITOR} protocolname ◆ Sep 01 Displays operating characteristics of the specified protocol.
D-8 Compuprint Page Master 450 User Guide Protocol Commands Sep 01
