User Manual

DeviceMaster Driver User Guide: 2000595 Rev. A - 63 Troubleshooting and Technical Support
Troubleshooting and Technical Support
This section contains troubleshooting information for your DeviceMaster and the
NS-Link device driver. You should review the following subsections before calling
Technical Support because they will request that you perform many of the
procedures or verifications before they will be able to help you diagnose a problem.
• How to Find Diagnostic Tools and Utilities
• Troubleshooting Checklist on Page 64
• General Troubleshooting
on Page 65
• Connectivity Requirements
on Page 66
• DeviceMaster LEDs
on Page 68
• Using the Advanced Tab
on Page 70
• NS-Link Driver Troubleshooting
on Page 75
• Using Port Monitor to Test Ports
on Page 76
• Using Test Terminal
on Page 79
• How Disable/Enable the Device Driver
on Page 85
• Technical Support
on Page 85
If you cannot diagnose the problem, you can contact Technical Support
on Page 85.
How to Find Diagnostic Tools and Utilities
There are several tools and utilities that Comtrol provides to diagnose serial port
problems or to monitor data.
•The Advanced tab in the Comtrol Drivers Management Console (Using the
Advanced Tab on Page 70), which may provide valuable information about the
DeviceMaster and your network, in the event that you are having problems.
• PortVision DX (Page 7) that provides the following features:
- Auto-discover and organize Comtrol Ethernet attached products on your
network.
- Remotely access, manage, and configure Comtrol Ethernet attached
products from a central console.
- Load network configuration settings onto multiple Comtrol Ethernet
attached products - quickly and easily.
- Instantly view connection status, firmware revision, and network settings
of all servers.
- Configure serial ports using TCP sockets, port communication, and
interface settings.
- Visualize each server and port with instant links to connector, power, and
serial pinout information.
- Conveniently customize and save your network view and commands for
replication across all servers.
- Includes the Test Terminal (WCom2) and Port Monitor (PMon2) programs
for easy access.
- Test Terminal can be used to troubleshoot communications on a port-by-
port basis.
- Port Monitor can check for errors, modem control, and status signals. In