Owner manual

56 Troubleshooting and Technical Support
Customer Support Policy
To use the Recovery CD, you will need the following:
• A PC with a Windows operating system and a CD-ROM that supports bootable
CDs.
• One of the compact flash adapters or readers:
-IDE
Note: The IDE flash adapter must be a master with no other devices on
that channel because the recovery process is propagated to all
devices on the channel.
-USB
- PCMCIA
•A compact flash.
Use the following procedure to recover the default ATS-XPE image onto a compact
flash.
1. Install the compact flash adapter or reader using the instructions that came
with the device.
2. Insert a compact flash into the compact flash adapter or reader.
3. Disconnect any IDE hard drives.
If you do not disconnect the PC hard drives, run the risk of
accidentally overwriting the contents of an existing IDE drive. Comtrol
strongly recommends that you disconnect all IDE hard drives until the
recovery process has been completed.
4. Insert the Recovery CD and power on the PC.
Note: You may need to enter the system BIOS and have the CD-ROM boot
first.
5. Select the 2. Boot from CD-ROM item.
6. Select the 1. Restore Hard Drive From CD-ROM item.
7. Select the Restore button when the Hard Disk Recovery Menu appears.
8. During the reboot cycle:
a. Remove the CD from the drive.
b. Turn off the system power.
c. Remove the compact flash from the adapter and insert it into the ATS-
XPE.
9. Reconnect the hard drives disconnected in Step 3.
Note: If necessary, you may need to enter the BIOS and reset the boot
sequence.
Customer Support Policy
Comtrol will provide no charge support on the installation, use, and configuration
of the ATS-XPE product with the original operating system and any “Comtrol
Certified” hardware options.
Support beyond normal installation and configuration, including operating system
modifications and installation or use of untested hardware options will be
provided on a fee for services basis.
Fees will be $100 per hour with a $100 minimum per case. Customers wishing
support on a fee for services basis must be pre-approved by Comtrol prior to
receiving support. Please contact Comtrol Customer Service for information on
fees for services.
Warning