Device Driver User Guide Windows 7 Windows Server 2008 Windows Vista Windows Server 2003 Windows XP
Trademark Notices Comtrol, DeviceMaster, RocketModem, and RocketPort are trademarks of Comtrol Corporation. Microsoft and Windows are registered trademarks of Microsoft Corporation. Other product names mentioned herein may be trademarks and/or registered trademarks of their respective owners. First Edition, July 3, 2012 Copyright © 2012. Comtrol Corporation. All Rights Reserved.
Table of Contents Overview...................................................................................................................................5 Comtrol Drivers Management Console .................................................................................................... 5 Supported Operating Systems.................................................................................................................... 5 Products Supported .................................................
Table of Contents Removing the Adapter and Driver...................................................................................47 Removing a RocketPort ............................................................................................................................. 47 Windows 7 and Windows Vista................................................................................................................ 47 Windows Server 2008 R2............................................................
Overview This section discusses the following topics: • Comtrol Drivers Management Console • Supported Operating Systems • Products Supported • Conventions on Page 6 • Downloading the Latest Software and User Guides on Page 7 Comtrol Drivers Management Console This User Guide discusses how to install and configure Comtrol device drivers using the Installation Setup Wizard and the Comtrol Drivers Management Console for the device driver.
Overview Products Supported These are the products supported by the Comtrol Drivers Management Console: • DeviceMaster PRO • DeviceMaster RTS • DeviceMaster Serial Hub • DeviceMaster 500 • RocketModem IV • RocketPort EXPRESS • RocketPort EXPRESS SMPTE • RocketPort INFINITY • RocketPort Plus Universal PCI • RocketPort Plus/422 Universal PCI • RocketPort Universal PCI • RocketPort Universal PCI SMPTE Conventions In the remainder of this User Guide, the products are referred to accordi
Overview Downloading the Latest Software and User Guides You can use the CD or the following tables to locate the latest version of the software and documentation for the appropriate product. RocketPort EXPRESS/INFINITY • RocketPort EXPRESS/INFINITY (below) • RocketPort and RocketModem (Universal PCI) on Page 8 The following tables provide a quick reference to locate and download the latest software and documentation.
Overview RocketPort and RocketModem (Universal PCI) The following tables provide a quick reference to locate and download the latest software and documentation. Software or Document Description The device driver supports: Device Driver • Windows 7 • Windows Server 2008 • Windows Vista • Windows Server 2003 • Windows XP User Guide for Windows This User Guide supports all Comtrol adapters in (this Guide) the Comtrol Drivers Management Console.
Device Driver Installation This section discusses the following topics: • Overview of the supported products • Installation Setup Wizard on Page 16 for initial installation procedures • Checking the Device Driver Version on Page 21 • Updating the Driver on Page 21 • Adding an Adapter (Existing Installation) on Page 26 Overview Use the following procedure to install the device driver for Windows for the following Comtrol products using the Installation Setup Wizard: • RocketModem IV • RocketPor
Device Driver Installation Installation Setup Wizard You can use the following procedure to install the device driver and the Comtrol Drivers Management Console, which is used to configure the driver. 1. Locate the latest driver assembly (.exe) for your product and copy it to a location that is available to the host. You can use one of the following methods to access the latest driver: • Download the latest device driver for your adapter.
Device Driver Installation 6. Click Next to start the installation process. Note: This screen shot displays a RocketPort EXPRESS/INFINITY installation. The RocketPort Universal PCI series/RocketModem IV installation displays as the RocketPort/RocketModem Installation Setup Wizard. 7. Optionally, enter a different location to install the driver files. Note: The RocketPort/RocketModem (Universal PCI bus) default installation location is Program Files\Comtrol\RocketPort.
Device Driver Installation 8. Click Install. 9. Leave the Launch RocketPort EXPRESS/INFINITY or RocketPort/RocketModem Driver Installation box checked and click Finish.
Device Driver Installation 10. Click Next to install the driver. 11. Click Install and Next. 12. Click Next. RocketPort Series/RocketModem IV Driver User Guide: 2000564 Rev.
Device Driver Installation 13. Click Proceed. Note: The RocketPort and RocketModem (Universal PCI) Driver Package is displayed as RocketPort and the Device(s) display as RocketPort and RocketModem Boards. 14. Click the Launch Comtrol Drivers Management Console button. 15. Return to the Installation wizard and click Close to exit the wizard. 16.
Device Driver Installation Checking the Device Driver Version Use the appropriate procedure for your operating system to check the Comtrol device driver version using the Device Manager. 1. Access the Device Manager: • Windows 7 and Windows Vista: Right-click Computer, click Manage, and then highlight the Device Manager. • Windows Server 2008 R2: Click Start, right-click Computer, and then click Properties.
Device Driver Installation 5. Optionally, enter a different location to install the latest device driver files. Note: RocketPort/RocketModem (Universal PCI bus) default installation location is Program Files\Comtrol\RocketPort. 6. Click Install. 22 - Updating the Driver RocketPort Series/RocketModem IV Driver User Guide: 2000564 Rev.
Device Driver Installation 7. Leave the Launch RocketPort EXPRESS/INFINITY or RocketPort/RocketModem Driver Installation box checked and click Finish. If you do not check this box, you can use the shortcut under the Start button at the location for your adapter type: • Programs> Comtrol> RocketPort EXPRESS INFINITY> Driver Installation Wizard • Programs> Comtrol> RocketPort> Driver Installation Wizard - RocketPort and RocketModem (Universal PCI) 8. Click Next to update the driver.
Device Driver Installation 9. Click Update and Next. 10. Click Next to update the driver. 24 - Updating the Driver RocketPort Series/RocketModem IV Driver User Guide: 2000564 Rev.
Device Driver Installation 11. Click Proceed. 12. Click the Launch Comtrol Drivers Management Console button to configure the ports or device properties. Note: The RocketPort and RocketModem (Universal PCI) Driver Package is displayed as RocketPort and the Device(s) display as RocketPort and RocketModem Boards. 13. Return to the Installation wizard and click Close. 14.
Device Driver Installation Adding an Adapter (Existing Installation) Use the following procedure to add an adapter to an existing RocketPort installation. 1. Close any applications that are using serial ports before the device driver installation. 2. Install the adapter and connect the interface (Quadcable, Octacable, or interface box). If you need hardware installation procedures, see Downloading the Latest Software and User Guides on Page 7).
Device Driver Installation 5. Click Next to start the Comtrol Driver Installation Wizard. 6. Click Install and Next. 7. Click Next and follow the Installation Wizard. Refer to Step 11 on Page 19, for the remainder of the installation steps if needed. RocketPort Series/RocketModem IV Driver User Guide: 2000564 Rev.
Device Driver Installation 28 - Adding an Adapter (Existing Installation) RocketPort Series/RocketModem IV Driver User Guide: 2000564 Rev.
Device Driver Configuration This section discusses the following topics: • Using the Comtrol Drivers Management Console on Page 27 • Configuring Device Properties on Page 32 • Configuring COM Port Properties on Page 34 Using the Comtrol Drivers Management Console This subsection discusses basic Comtrol Drivers Management Console operations, such as: • Accessing the Comtrol Drivers Management Console • Displaying All Installed Devices on Page 27 • Expanding the View on Page 28 • How to Configur
Device Driver Configuration Expanding the View To view a device or devices under a product family, click the + in the Tree View pane to open the selected family. How to Configure Device Properties This overview discusses changing device properties for a product. Highlight the device name of the product that you want to configure in the Tree View pane. Make any necessary changes. • Click Apply to save the changes, which saves the changes and leaves the Comtrol Drivers Management Console open.
Device Driver Configuration Customizing the Device Name Change the default Device Name on the Device General tab by changing the name in the User-Friendly Device Name field and saving the change. Customizing the COM Port Name Change the default Port Name on the Port Settings General tab by changing the name in the User-Friendly Port Name field and saving the change. RocketPort Series/RocketModem IV Driver User Guide: 2000564 Rev.
Device Driver Configuration How to Configure COM Port Properties To change a port’s properties for a product, highlight the port of the product that you want to configure in the Tree View pane. Make any necessary changes: • Click Apply to save the changes, which saves the changes and leaves the Comtrol Drivers Management Console open. • Click Ok to save the changes and close the Comtrol Drivers Management Console. • Click Cancel to undo the changes and close the Comtrol Drivers Management Console.
Device Driver Configuration How to Save Changes The Comtrol Drivers Management Console indicates that changes have been made on this screen with a red frame that identifies which device’s General tab you are editing. • Clicking the Apply button saves the changes on the tab and leaves the Comtrol Drivers Management Console open for further configuration. • Clicking the Ok button saves the changes on that tab and closes the Comtrol Drivers Management Console.
Device Driver Configuration Configuring Device Properties Use the following procedure to change device settings on an adapter 1. Open Comtrol Drivers Management Console (Accessing the Comtrol Drivers Management Console on Page 27). 2. Highlight the adapter device name that you want to configure. RocketPort/RocketModem (Universal PCI) Device General Tab RocketPort EXPRESS/INFINITY Device General Tab 32 - Configuring Device Properties RocketPort Series/RocketModem IV Driver User Guide: 2000564 Rev.
Device Driver Configuration 3. If desired, change the User-Friendly Device Name. 4. If desired, set a Starting COM Port number value. 5. If this is RocketPort/RocketModem (Universal PCI), optionally, pick a different Scan Rate (ms) (Page 33). 6. Optionally, click Verbose Event Log if you want to log additional RocketPort information into the event log. 7.
Device Driver Configuration Device General Tab Description Ok Click Ok to save the changes made on this page and close the Comtrol Drivers Management Console. Cancel Cancels any changes made on this page. Apply Click Apply to save the settings on this page. If you do not click Apply before leaving this page, you will be prompted to Apply or Cancel the changes. Configuring COM Port Properties This section discusses COM port configuration procedures for RocketPort ports.
Device Driver Configuration 4. RocketPort EXPRESS/INFINITY, select the appropriate communications mode. RocketPort EXPRESS/INFINITY Port General Tab 5. Enable the features that you want to use. Note: You can use the “What’s this?” help or refer to the following table for information about each option. 6. RocketPort EXPRESS/INFINITY, select the Use Fast (Low Latency) Data Transfer option when receiving or sending small blocks of data. 7.
Device Driver Configuration 11. Click Apply to save these changes. Note: If you selected RS-422 mode, make sure that there is not a device attached to the port and click Ok. 12. Highlight the next port that you want to configure and perform Steps 4 through 11. The following table provides detailed information about the options on the port General tab.
Device Driver Configuration Port Settings General Tab Description This button opens the RTS Toggle Options popup, which provides the following features: • Override and Lock to RS-485 Toggle Mode Use the Override and Lock to RTS Toggle Mode option to lock the port in RTS (Request to Send) toggle mode, then set the mode (low or high) as desired for RS-485 mode.
Device Driver Configuration Port Settings General Tab Clone: Apply all the settings to all ports Default = Disabled Description If this check box is not clicked, changes apply to the selected port only. If this check box is clicked, changes apply to all ports on this board. Use Fast (Low Latency) Data Transfer Use this option when you need to send or receive a small (RocketPort block of data on RocketPort EXPRESS/INFINITY adapters.
Verifying and Testing RocketModem IV Adapters If you have not done so, install the RocketPort and RocketModem (Universal PCI) device driver using the Installation Setup Wizard, Device Driver Installation on Page 15. This section discusses the following RocketModem IV topics: • Verifying the Modems Installed • Testing the Modems on Page 40 • Testing RocketModem IV Ports on Page 42 Verifying the Modems Installed To verify that the modems were detected and installed, perform the following steps: 1.
Verifying and Testing RocketModem IV Adapters 2. Click the Modems folder, the modems should appear as shown below. 3. Highlight one of the modems and select Properties. 4. Check to see if the Microsoft Plug-N-Play has installed the modems in the correct order. • If the order of the modems is not important, then you can go to Testing the Modems on Page 40. • If the modems were in the order you would like them to be in, use the procedure below to reinstall the modems. 5.
Verifying and Testing RocketModem IV Adapters e. Click OK. 6. Go to the Control Panel and click Phone and Modem. 7. Select the Modems tab. 8. Select the modems you want to remove (most likely you will want to remove all of the modems). 9. Reboot the system. 10. After rebooting, return to the Control Panel and click Phone and Modem. 11. Select the Modems tab. 12. Select Add and Ok. 13. In the Add New Modem Wizard, check Don’t detect my modem; I will select it from a list.
Verifying and Testing RocketModem IV Adapters 14. Click Have Disk. 15. Browse to \Program Files\Comtrol\RocketPort, highlight CTMAPORT.inf, and click Open. 38 - Verifying the Modems Installed RocketPort Series/RocketModem IV Driver User Guide: 2000564 Rev.
Verifying and Testing RocketModem IV Adapters 16. Highlight Comtrol RocketModem IV V.92 and click Next. 17. Select Selected ports, choose the COM port you want to associate with this modem, and click Next. 18. Select Finish then repeat this procedure for every modem you want to install. 19. Make sure you select the right COM port for each modem so they will be in order. RocketPort Series/RocketModem IV Driver User Guide: 2000564 Rev.
Verifying and Testing RocketModem IV Adapters Testing the Modems You can use the following procedure to test modems. 1. Access the Windows Device Manager. • Windows 7 and Windows Vista: Right-click Computer, click Manage, and then highlight the Device Manager. • Windows Server 2008 R2: Click Start, right-click Computer, and then click Properties. • Windows Server 2003: Right-click My Computer, click Manage, and then click the Device Manager button.
Verifying and Testing RocketModem IV Adapters 3. Select the Diagnostics tab. 4. Click Query Modem. RocketPort Series/RocketModem IV Driver User Guide: 2000564 Rev.
Verifying and Testing RocketModem IV Adapters 5. The modem should respond to several commands issues by the Query command. 6. You can click View log to see all of the responses to the Query command. 7. Repeat the Query Modem command for each of the modems to verify that they respond. This tests the ability for the device driver to communicate through the COM port or ports to the RocketModem IV and receive an intelligent response from the modem.
Verifying and Testing RocketModem IV Adapters 4. Select File > Open Port, the appropriate port (or ports) from the Open Ports dropdown list and click Ok. 5. Type AT and press Enter. All further commands should be followed by a (CR) (carriage return or Enter). You should see a response of OK. a. If you do not see the AT but you see the OK, type AT E1. b. Type AT again. You should then see the AT and the OK. 6. Type ATDT and a telephone number of a convenient phone. You should observe the phone ringing.
Verifying and Testing RocketModem IV Adapters 44 - Testing RocketModem IV Ports RocketPort Series/RocketModem IV Driver User Guide: 2000564 Rev.
Using Configuration Files The Comtrol Drivers Management Console supports saving configuration files, which provides: • Back-up for existing configurations • Ability to configure multiple of the same devices with the same configuration parameters Note: Configuration files must be for the same model with the same port density.
Using Configuration Files 52 - Loading a Configuration File RocketPort Series/RocketModem IV Driver User Guide: 2000564 Rev.
Removing the Adapter and Driver This section discusses: • Removing a RocketPort from an installation without removing the device driver from your system • Removing the Device Driver and Adapter from your system Removing a RocketPort Use the Device Manager if you want to remove a RocketPort from the Comtrol Drivers Management Console. You will need to close the Comtrol Drivers Management Console before you can remove a RocketPort.
Removing the Adapter and Driver 3. Click the Device Manager button. 4. Expand the Multi-port serial adapters entry, right-click the RocketPort that you want to remove and click Uninstall. Windows XP Not logged into a Domain Controller You can use the appropriate method to access the Device Manager to remove a RocketPort from the Comtrol Drivers Management Console. 1. Close the Comtrol Drivers Management Console. 2. Right-click My Computer. 3. Click Manage and highlight the Device Manager. 4.
Removing the Adapter and Driver 4. Click Next to remove the driver. 5. Click Proceed to continue the driver removal process. RocketPort Series/RocketModem IV Driver User Guide: 2000564 Rev.
Removing the Adapter and Driver 6. Click the Reboot My Computer button or Close. • If you click Close, make sure that you reboot the system and remove the adapter to complete the driver removal. • If you click Reboot My Computer, click Ok. 7. Shutdown the system and remove the RocketPort adapter. 8. If you want to totally remove the .exe driver assembly: a. Delete any copies of the .exe driver assembly file residing on the system. b.
Troubleshooting and Technical Support This section contains the following topics: • Troubleshooting Checklist • Comtrol Utility on Page 53 - Installing the Comtrol Utility on Page 53 Using Port Monitor (PMon2) on Page 55 Using Test Terminal on Page 58 • Before Calling Technical Support on Page 63 • Technical Support on Page 64 Troubleshooting Checklist If you are having trouble with a RocketPort installation, try the following.
Troubleshooting and Technical Support Issue Troubleshooting 1. Open the Device Manager. • Windows 7 and Windows Vista: Right-click Computer, click Manage, and then highlight the Device Manager. • Windows Server 2008 R2: Click Start, right-click Computer, and then click Properties. • Windows Server 2003: Right-click My Computer, click Manage, and then click the Device Manager button.
Troubleshooting and Technical Support Comtrol Utility The Comtrol Utility Package is innovative software for serial port communication, testing, monitoring and reporting for the RocketPort families. The Comtrol Utility Package contains three useful software applications named Test Terminal, Port Monitor, and Peer Tracer for communicating directly, monitoring, and reporting statistics of any COM, RS-232, RS-422, and RS-485 serial ports you have installed in a system.
Troubleshooting and Technical Support 3. Click Next. 4. Click Install. 5. Click Finish. It is not necessary to reboot the PC after installation. 6. Go to Using Port Monitor (PMon2) on Page 55 or Using Test Terminal on Page 58 for procedures on using these applications. Note: See Verifying and Testing RocketModem IV Adapters on Page 35 to test RocketModem IV ports. 54 - Installing the Comtrol Utility RocketPort Series/RocketModem IV Driver User Guide: 2000564 Rev.
Troubleshooting and Technical Support Using Port Monitor (PMon2) Testing Comtrol COM Ports This procedure will check whether the RocketPort can: • Communicate through the RocketPort device driver • Determine if a port is open with an application If necessary, use Installing the Comtrol Utility on Page 53 to install Port Monitor. 1. Start Port Monitor, from the Start menu, select Programs > Comtrol > Utilities > Port Monitor (PMon2). 2. Click Add Ports using the icon or Tools > Add Ports, 3.
Troubleshooting and Technical Support 4. If the RocketPort is communicating with the device driver for Windows, Port Monitor should display CLOSED status. If a port is open for an application, it displays as OPEN, and displays Actual Throughput, TxTotal and RxTotal statistics. Normally, there should be no data errors recorded or they should be very small. To find out what the actual errors are, scroll to the right. You will see three columns: Overrun Errors, Framing Errors, and Parity Errors.
Troubleshooting and Technical Support 6. Highlight or shift-click to add multiple statistics and click Ok. Note: See the Port Monitor help system if you need an explanation of a column. 7. Scroll to the right to view the new columns. 8. If you want to capture this session, you can save a current session as a report.
Troubleshooting and Technical Support Using Test Terminal Test Terminal (WCom2) allows you to open a port, send characters and commands to the port, and toggle the control signals. This application can be used to troubleshoot communications on a port-by-port basis. Note: See Verifying and Testing RocketModem IV Adapters on Page 35 to test RocketModem IV ports.
Troubleshooting and Technical Support 3. Select File > Open Port, the appropriate port (or ports) from the Open Ports dropdown list and click Ok. Note: If you left Port Monitor open from the previous subsection, you should show that the port is open. Go to the next procedure to send and receive test data. Sending and Receiving Test Data (RS-232/422 and RS-485: 4-Wire) You can use this procedure to send and receive test data through the port or ports that you want to test. 1.
Troubleshooting and Technical Support Loopback Test (RS232) The Loopback Test tests the modem control (hardware handshaking) signals. It only has meaning in RS-232 mode on serial connector interfaces with full RS-232 signals. If performed under the following conditions, the test will always fail because full modem control signals are not present: • RS-422 • RS-485 • RJ11 connectors Use the following steps to run the Loopback Test. 1. If necessary, start Test Terminal (Page 58, Steps 1 through 2). 2.
Troubleshooting and Technical Support Test Terminal will open two windows, note that both ports show Receiving on the status bar. 3. Right-click both COM windows and remove the check mark for Receive. RocketPort Series/RocketModem IV Driver User Guide: 2000564 Rev.
Troubleshooting and Technical Support Both COM ports show Ready on the status bar. 4. Right-click in ONE window and select the Receive option from the pop up. 5. Right-click the OPPOSITE window and click Send. The Status line shows Sending or Receiving. In this case, COM40 is sending data and COM41 is receiving the data which is visually confirmed by the data scrolling across the COM41 window.
Troubleshooting and Technical Support 7. Right-click and remove the check mark on the Receiving COM port. Neither COM port is sending or receiving data but shows Ready on the Status bar. 8. Reverse the sending/receiving windows one at a time. Set the Receive option first, then in the opposite window, select the Send option. The Status line shows Sending or Receiving in the reverse windows. Data is now scrolling in the COM40 window. COM41 is static as it is not receiving data but transmitting data.
Troubleshooting and Technical Support Technical Support If you need technical support, contact Comtrol using one of the following methods. Contact Method Support http://www.comtrol.com/pub/en/Support Downloads ftp://ftp.comtrol.com/html/default.htm Web site http://www.comtrol.com Phone 64 - Technical Support Corporate Headquarters 763. 957.6000 CST: 8AM-6PM (Excluding US Holidays) RocketPort Series/RocketModem IV Driver User Guide: 2000564 Rev.
Configuring Non-Plug and Play Devices After installing the hardware and driver for Windows operating systems, you can use this discussion to configure non-plug and play COM ports. Installing Non-Plug and Play Devices Use the following procedure to install non-plug and play devices. 1. If you have not so yet, connect the device to a RocketPort port and turn on the device. 2. Open the Control Panel. 3.
Configuring Non-Plug and Play Devices Installing Printers Use the following procedure to install a non-plug and play printer. Note: If you want to install a plug and play printer, connect the printer to the appropriate serial port and the driver should automatically install. If it does not automatically install, use the following procedure as a guide with the printer manufacturers documentation. 1. Open the Control Panel and click the Printers and Faxes icon. 2. Click Next when this screen appears. 3.
