Warranty

EXCLUSIONS | WHAT IS NOT COVERED
n Problems due to improper installation, non-recommended
subooring or improper suboor preparation, improper oor
care and installation products, or failure to follow care and
maintenance recommendations.
n Problems due to accidents, abuse, or improper usage. Some
examples are: damage from moving appliances or sliding of
furniture without adequate protection, non-recommended
rolling casters on furniture, rotating beater bars on vacuum
cleaners, dropping of heavy or sharp objects, and damage or
discoloration from burns or re.
n Problems due to extreme temperatures or fading from frequent
exposure to sunlight.
n Damage from the use of steam cleaners.
n Color or design variations between samples and printed or
digital images and actual material.
n Problems due to excessive moisture or water leaks and oods.
n Damage occurring during renovation or construction.
n Using oor mats that are not labeled “non-staining”.
n Labor on non-professionally installed oors or
material that is installed with obvious visible defects.
WARRANTY REMEDY
If your Congoleum oor fails to perform under the conditions
of the applicable limited warranty within the warranty period,
Congoleum will at its option repair the defective area(s) or supply
new Congoleum material of the same color, design, and grade,
if available; if unavailable or discontinued, Congoleum reserves
the right to select and supply similar Congoleum materials. After
corrective action is taken on an existing defect, you will continue
to receive warranty coverage for the remaining period of your
original warranty unless indicated otherwise.
HOW TO MAKE A CLAIM
If you nd a defect or other matter covered by any of the limited
warranties described previously, the retailer who sold the oor
covering material should be notied in writing promptly and
must be supplied proof-of-purchase. The correspondence with
the retailer should include the product purchased, the amount
purchased, installation costs (if applicable) and the date of
purchase. If necessary, the retailer will then notify a Congoleum
representative who will review the claim or arrange for inspection
of the oor. The normal time period for review or inspection after
the claim has been led with Congoleum is within 60 days.