Warranty Guide

This warranty gives you specific legal rights. You may also have other rights which vary from jurisdiction
to jurisdiction. No action arising out of any claim may be brought more than one year after the cause of
action has occurred, or as limited by law.
Return Policy
No product may be returned without first obtaining Connecticut Electric’s written permission and a
Return Authorization Number from Connecticut Electric. Returned products must be manufactured by
or purchased from Connecticut Electric, and include the original packaging for the products. Returned
products must be securely packed to reach Connecticut Electric’s Distribution Center without damage
and labeled with the Return Authorization Number. To receive a Return Authorization Number, please
contact RGA at [phone] EXT. 229 or email: [e-mail]
All returned products can be shipped to the following address:
Connecticut Electric, Inc.
1819 West 38TH St.
Anderson, IN 46013
Credits will be issued for returned products if: (a) a manufacture defect is found or develops within one
(1) year from the date of original purchase or manufacture from Connecticut Electric, (b) a product is
shipped in error by Connecticut Electric, or (c) a product is ordered incorrectly by the purchaser which
will be subject to a 20% restocking fee. Non-defective products cannot be returned for credit after
ninety (90) days of purchase.
Note: Any broken, cracked, and/or chipped products that are considered inoperative from neglect,
accident, or damage will not be credited as such.
Returns must originate from the original purchaser’s account number. Returns will be credited at the
original price paid as indicated on the Connecticut Electric purchase order if the original purchaser’s
account number, purchase order, and a statement for the reason of the return is provided. If the
account number, purchase order, or reason for the return is not provided, then a credit cannot be issued
immediately and will be based on the stock price in effect twelve (12) months prior to date of return
authorization and will be subject to a 25% processing fee.
Special order and custom products are returnable and will be subject to a 20% restocking fee.
Connecticut Electric shall bear the cost of returns resulting from Connecticut Electric’s error if the order
was made in writing. Connecticut Electric is not responsible for errors resulting from verbal or phone
orders that are not later confirmed in writing by the purchaser. Information including the reason,
method, and route of return is required by the purchaser for any products returned to Connecticut
Electric. The information provided to Connecticut Electric will be held at the sole discretion Connecticut
Electric. Changes or debits to original invoices will be considered in the calculation of any and all credits
at the sole discretion of Connecticut Electric. Cost incurred by failure to follow Connecticut Electric’s
direction will be borne by the purchaser.
Connecticut Electric Inc. reserves the right to change these terms and conditions at any time without
notification. Other terms and conditions may apply.