User Manual

8 Troubleshooting / Frequently Asked Questions (FAQ)
8.1 General topics
Q: I have lost one of the clear button/key caps on my ShuttlePRO device. How can I get a
replacement?
A: You can request replacement button/key caps by email or calling our customer support
center.
Q: How long of a cable can I use to connect my Shuttle device?
A: The USB specification limits the length of a cable for a low speed device to 3 meters (9 feet
10 inches). For more information about connecting USB devices please check out
www.usb.org
for current USB specifications
Q: How do you configure the Shuttle device Control Panel so it defaults to a specific
application setting, and not the Global Setting that it defaults to every time I open it?
A: The Shuttle device Control Panel is used only to manage your application settings. You do
not select the application setting you would like to currently use from the Shuttle device
Control Panel. Each application setting is associated to the application it supports, and will
automatically be enabled when you launch the application.
Q: My Shuttle device does not function: when I open the Control Panel it displays the message
"No Device Found".
A: Please try the following:
1. Log in using an Administrator account.
2. Launch "/Applications/Utilities/Disk Utility".
3. Go to the "First Aid" tab, select the boot disk in the list on the left side of the window,
then click "Repair Disk Permissions".
4. Wait until the repair process is done- usually takes several minutes.
5. Launch "/Applications/Utilities/Terminal".
6. Type "sudo touch /System/Library/Extensions" and hit return.
7. When prompted for a password, enter the Administrator password (i.e. the password of
the Admin account you logged it with).
8. Restart your Mac.
(For initial testing please plug the Shuttle device directly into one of the USB ports on the
system.)
Q: Why is the Shuttle Helper icon missing from all user accounts except the one in which I
installed the driver from?
A: You must open the Contour Shuttle application (located in your Applications folder) once
for each user account. The icon will then appear each time that user logs in.
Q: How do I switch between different settings within the same application?
A: If there is more than one application setting for an application, you can switch settings by
selecting it through the Shuttle device Helper or by programming a button to switch the
settings. Please refer to chapter 4 for guidance on how to accomplish this.
Contour Shuttle Multimedia Controllers 30