Owner manual

Chapter 6:
Miscellaneous
Information
Chapter 6 contains miscellaneous information, such as
IEI’s customer service policy, returned merchandise
authorization policy, and consumables information.
6.1 Customer
Service Policy
IEI has a Customer Service department to meet the
varied service needs of its customers. Examples of de-
partment functions include:
• Telephone troubleshooting with technical experts
• Technical assistance to solve specific application
questions is handled by the Sales department
IEI’s C ustomer Service department can help customers
expedite shipments, contact the proper personnel, or
help with special customer requests. To contact IEI’s
Customer Service department, call [phone] A
Customer Service Representative is available from 8:00
a.m. to 7:00 p.m. (EST) to:
• check on installation
• request technical assistance
• report a problem
• return products
prox.pad plus Install/Program. Manual, PPP, D4b 6-1
Part No. 6105679, Rev. 1.1