Dec 2019, v.1.0.
TABLE OF CONTENTS DESCRIPTION INTENDED USER PROFILE INTENDED USE / INDICATIONS CONTRAINDICATIONS 3 3 4 4 CAUTIONS SYMBOLS CONTENT ENVIRONMENTAL CONDITIONS KNEESUP APPLICATION BRIEF COMPATIBILITY DOWNLOAD KNEESUP APPLICATION OPERATIONS APPLICATION SET UP AND PAIRING SIGN UP ANGLE CALIBRATION START THE REHABILITATION (EXERCISE) PAIN FEEDBACK RE-LOG IN SMART CORE BATTERY REPLACEMENT CLEANING & MAINTENANCE INSTRUCTIONS 4 4 7 7 8 8 8 9 9 10 13 17 19 21 21 25 WARNINGS TROUBLESHOOTING SMART CORE SPECIFICATIONS
KNEESUP Care Instructions for Use Please read the manual thoroughly and follow the instructions. DO preserve the manual for future use. If you have any problem or doubts with KNEESUP Care, please contact our customer service: KNEESUP Support (+886 2 2382 1935 / service@conzian.com) DESCRIPTION KNEESUP Care is constituted of KNEESUP Smart Core and KNEESUP application. KNEESUP Smart Core needs to be installed on a suitable functional knee brace.
INTENDED USE / INDICATIONS KNEESUP Care consists of a measuring device and a mobile application that can demonstrate real-time movement of knee joint during exercise, record rehabilitation history and prepare future rehabilitation plan, which can further assisting medical professionals to manage patient's overall rehabilitation progression.
Read and understand all warnings and Instructions for Use before using this device. Product catalog number CAUTION! This is the safety alert symbol. It is used to alert you to potential personal injury hazards. Obey all safety messages that follow this symbol to avoid possible injury. Lot number Non-ionizing radiation: a type of electromagnetic radiation that is commonly seen on mobile phone, radio, microwave, radar, and laser etc.
Serial Component Function 1 LED Flashing ： Disconnected from KNEESUP app, waiting to connect. Steady：Connected with KNEESUP app, fully functional.
CONTENT Upon obtaining KNEESUP Care, authorized distributor or sales will install your Smart Core onto compatible functional knee brace. If any part of the product is missing or damaged, please contact KNEESUP Support. The package contains Smart Core, Bottom Base, Belt Module and Clip in a total of 6 pieces, along with an user manual.
KNEESUP APPLICATION BRIEF Notice: The Application illustration may differ from the actual application, due to the updates or the difference between various mobile brands. You will be notified to update when your KNEESUP application is outdated or major update release while launching. COMPATIBILITY ● ● Android requires 5.0 or above, Bluetooth requires 4.0 or above. iOS requires 10.0 or above, Bluetooth requires 4.0 or above.
OPERATIONS APPLICATION SET UP AND PAIRING Cautions & Notice： ● ● ● Please make sure Smart Core is installed correctly onto the functional knee brace by authorized local distributor or sales. If Smart Core has not yet been installed onto the functional knee brace, please contact the local distributor for installation assistance. Do not wear the functional knee brace after your first pairing, there will be an angle calibration instruction following up. 1. Download and Install KNEESUP Application a.
4. Start KNEESUP App and tap on PAIR NOW. (Figure 3a and 3b) Figure 3a Figure 3b 5. Scan the QR Code on the instruction manual to start pairing. (Figure 4a and 4b) (Note: 1 QR code is only valid for 1 account) Figure 4a Figure 4b 6. When paired, the LED on the Smart Core will change from flashing to steady and the App will enter the Sign Up page. Notice : To prevent unexpected linkage, there will be a dedicated code for each individual Smart Core. There is no need to worry about data leakage.
Notice : There will be a text message for verification, please stay in a environment with good reception to receive text messages. Each phone number can only sign up once. 1. Enter your phone number. (Figure 5) Figure 5 2. Please tap on the PRIVACY POLICY & TERMS of SERVICE to read the full statement, after reading please CHECK to agree. (Figure 5 and 6) Figure 6 3. Tap on the SIGN UP button. (Figure 6) 4.
Figure 7a Figure 7b 5. Fill in your personal details such as Name, Sex and Date of Birth. Once finished filling in all the information, tap on the NEXT button. (Notice: Please fill in the correct information as the information will no longer be editable after signing up.) (Figure 8a and 8b) Figure 8a Figure 8b 6. Enter your medical provider’s name and tap on the SEARCH button. (Figure 9a) a. If your medical provider cannot be found, please contact KNEESUP Support for assistance.
7. Confirm your medical provider (MP), then tap on the CONFIRM button below. (Figure 9b) Figure 9a Figure 9b 8. Upload your selfie by tapping on the circle icon, you can either select Photo or Upload from your album. (Figure 10a) Figure 10a Figure 10b 9. After uploading the photo tap on DONE to finish the sign up sequence. (Figure 10b) ANGLE CALIBRATION Notice: ● After signing up, there will be an initial angle calibration.
● ● ● Please calibrate your device once the angle of the knee brace does not match with the angle shown on the App. Please take off your functional knee brace before calibration in order to prevent angle inconsistency. Please follow the calibration sequence below to make our service fully functional. 1. Please set the Flexion to 90º and the Extension to 0º.
3. Tap on the CALIBRATE button below to start the calibration sequence. (Figure 13) Figure 13 4. Rotate the functional knee brace to 0º, then tap on the SYNC TO 0º button, completes when the checking animation appears.
5. Rotate the functional knee brace to 90º, then tap on the SYNC TO 90º button, completes when the checking animation appears. (Figure 15a, 15b and 15c ) Figure 15a Figure 15b Figure 15c 6. Returning to Connect Device page indicates the calibration sequence is finished, please examine if the knee angle is correct. If there is a deviation please repeat the Calibration sequence again.
START THE REHABILITATION (EXERCISE) Notice： ● To ensure every patient will have their own responsible medical provider, there will be NO rehabilitation exercise before the medical provider’s confirmation. (Figure 16a and 16b ) ● After connecting with a medical provider, you will be arranged with rehab schedule and daily exercise. Then you can begin the rehabilitation on the next day.
a. If you haven't watched the tutorial, you will enter the exercise introduction, please tap BUTTON to watch the tutorial. After watching the tutorial, you can tap on START to start your rehabilitation. (Figure 17b and 17c) Figure 17b Figure 17c b. If you have already watched the tutorial, your rehabilitation will start from the first exercise. (Figure 18a) 2. Start the exercise (Figure 18a, 18b and 18c) Figure 18a Figure 18b Figure 18c a. During the exercise, there will be voice indications.
3. After finishing an exercise, you will return to homepage for a break. After the break the next exercise will begin automatically or you can choose to skip the break to continue. (Figure 19a) Figure 19a 4. After completing a round of exercise, there will be a summary page. Please fill in the questions with your actual condition. (Figure 19b) Figure 19b Figure 19c Figure 19d a. To fill in Exertion level, please slide the white circle. (Figure 19c) b.
Cautions & Notice： During the rehabilitation, If you quit an exercise or report in certain pain conditions, KNEESUP App will pop up a dialog to know more about your condition. Please fill in the questions with your actual condition, it helps your medical provider to know more about your condition.
RE-LOG IN Notice : Whenever you log out or re-download KNEESUP app, please follow the instruction below to RE-LOG IN 1. Tap on the Already paired? Log In below. (Figure 21) Figure 21 2. Enter your registered phone number, and tap on LOG IN. (Figure 22a) 3. You will receive a text message with six digits verification code, enter the code and tap on LOG IN. (Figure 22b) a. If you haven’t receive the verification code in 60 seconds, please tap on RESEND.
Please go to Connect Smart Core on App (Refer to Page.14 (Figure 12)) to check the remaining battery. DO replace the battery in order to receive the precise measuring results, even if the device in on Low Battery (20%~0%) state and still functional. The Smart Core could potentially disconnect during operation when battery is low which may result in measurement inaccuracy. To increase battery life, please switch off the device after use Cautions & Notice： ● ● ● ● Use AAA Alkaline battery only.
Figure 24 3. Remove the non-serviceable battery and replace with the serviceable AAA battery. (Do not reverse the polarity, positive and negative terminals of batteries.) (Figure 25) Figure 25 4. Plug the battery cover back to Smart Core, then push the battery cover clip back. (Figure 26) Figure 26 5. Re-Install Smart Core by putting it back on the functional knee brace, do place directly on the base, then push until you hear the “Kluck” sound.
Figure 27a Figure 27b 6. After replacing the battery, please open the KNEESUP app and tap on the upper right to ensure the angle remain synchronized. If the angle does not coordinate successfully, please perform calibration procedure.
CLEANING & MAINTENANCE INSTRUCTIONS Clean the surface of Smart Core with an alcohol swab, clean cloth or tissue with 75% alcohol (75% or above). Notice： 1. Please confirm the Smart Core is properly turned off before cleaning and maintenance. 2. Do not use corrosive detergent to clean the device. 3. Please avoid liquid infiltration while cleaning. WARNINGS ● ● ● ● ● PLEASE KEEP A DISTANCE FROM THE OPERATING DEVICE WITH TAG. THIS DEVICE SHOULD NOT BE USED ADJACENT TO OR STACKED WITH OTHER EQUIPMENT.
Smart Core disconnected from KNEESUP App during operation Please ensure that the Smart Core is fully charged and within 3 meters of your mobile device without blockage. Please contact KNEESUP Support if connection issues occurred frequently. Smart Core unable to switch off Please remove the battery in order to force shut down the Smart Core. Smart Core components or accessories damaged. Please contact KNEESUP Support.
BLUETOOTH LOW ENERGY SPECIFICATIONS Frequency Range 2402~2480MHz Bluetooth Version V4.2 Single mode Channel number 40 channels Modulation type GFSK GUIDANCE AND MANUFACTURER'S DECLARATION According to FCC 15.19 This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1) this device may not cause harmful interference and 2) this device must accept any interference received, including interference that may cause undesired operation of the device.
1. This Transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. 2. For body worn operation, this device has been tested and meets FCC RF exposure guidelines. When used with an accessory that contains metal may not ensure compliance with FCC RF exposure guidelines. As electronic device widespread, the chance of medical device getting interfered by other electronic devices’ electromagnetic force also increased.
Harmonic emissions IEC 61000-3-2 Not applicable Voltage fluctuations /flicker emissions IEC 61000-3-3 Not applicable establishments and those directly connected to the public low-voltage power supply network that supplies buildings used for domestic purposes. Manufacturer’s declaration-electromagnetic immunity The KNEESUP Smart Core is intended for use in the electromagnetic environment (for home healthcare) specified below.
Power frequency(50, 60 Hz) magnetic field IEC 61000-4-8 30 A/m 50 Hz or 60 Hz 30 A/m 50 Hz and 60 Hz The KNEESUP Smart Core power frequency magnetic fields should be at levels characteristic of a typical location in a typical home healthcare environment. NOTE UT is the a.c. mains voltage prior to application of the test level. Manufacturer’s declaration-electromagnetic immunity The KNEESUP Smart Core is intended for use in the electromagnetic environment (for home healthcare) specified below.
Recommended separation distance between portable and mobile RF communications equipment and the KNEESUP Smart Core The KNEESUP Smart Core is intended for use in an electromagnetic environment (for home healthcare) in which radiated RF disturbances are controlled.
385 380 –390 TETRA 400 Pulse modulation b) 18 Hz 1,8 0,3 27 27 450 430 – 470 GMRS 460, FRS 460 FM c) ±5 kHz deviation 1 kHz sine 2 0,3 28 28 710 704 – 787 LTE Band 13,17 Pulse modulation b) 217 Hz 0,2 0,3 9 9 800 – 960 GSM 800/900, TETRA 800, iDEN 820, CDMA 850, LTE Band 5 Pulse modulation b) 18 Hz 2 0,3 28 28 1 700 – 1 990 GSM 1800; CDMA 1900; GSM 1900; DECT; LTE Band 1,3,4, 25; MTS Pulse modulation b) 217 Hz 2 0,3 28 28 2 450 2 400 – 2 570 Bluetooth, WLAN, 802.
DISPOSAL Dispose of product according to local regulations. WARRANTY The warranty is only apply to eligible KNEESUP Care by Conzian Ltd. Any damage caused by accident, modification, alteration, abuse, misuse are excluded from the warranty. Please preserve the original package in order to send back the device in the case of damage. Conzian Ltd. will replace all or part of the unit and its accessories for material or workmanship defects for a period of 6 months from the date of sale.
Conzian Ltd. 9F., No.391-4, Sec. 2, Zhongshan Rd., Zhonghe Dist., New Taipei City 235, Taiwan T: +886 2 2382 1935 service@conzian.com Ⓒ2019 Conzian Ltd. All right reserved.
