Operator`s manual

15
Cookshack SM160, SM260 & SM360 Operator’s Manual, V. 15.3
Troubleshooting Guide
This is an initial guide for troubleshooting. If any of the following steps do not
correct your issue, contact Cookshack Customer Service at 1.800.423.0698.
Trouble
Probable Cause
Solution
Uneven Cooking
Improper meat loading
See Loading Instructions
Strong grease fume or
“charcoal” flavor
Excessively dirty oven
See Shut Down and
Maintenance Instructions
Meat sticks to lower grill
Heavy “blanket” loading
Load with ample room
for upward passage of
heat
Smoke is coming from
the top of the door
This is normal
No need to change
Product gets too done
on the bottom grill;
product on top grills is
raw or underdone
Improper loading
Load lighter at the
bottom for efficient heat
and smoke circulation
Door alarm sounds
when door is closed
Door Closed Switch Dirty
Clean door switch.
Poultry is too dark or
skin is bitter; Fish is too
dark
Too much wood
Use less wood
Dry product
Oven humidity is too low
Increase, heat decrease
time
Cook with fattier product
Use a Cookshack Flavor
Reservoir (Part PM015)