Operator`s manual

16
Fast Eddy’s™ by Cookshack FEC120 Operator’s Manual, V. 14
Return Merchandise Policy
If you have merchandise that you believe is defective and requires repair or
replacement:
1. Call Cookshack, Inc. at [phone]. Ask to speak to a Customer
Service Representative. Have your Smoker Oven model number and
serial number ready.
If you are advised to return the merchandise to the factory for
repair or replacement, please observe the following procedures.
2. You will be issued a return number. A Customer Service
Representative will issue you a return number and/or mail you an
instruction form (called a Return Merchandise Authorization) for
returning the merchandise with the return number on it.
All return merchandise must have a return number. Do not return
merchandise without a return number.
3. Attach the return number to the merchandise.
If you were sent a Return Merchandise Authorization, attach it to
the merchandise you are returning.
If you were issued an RETURN NUMBER by phone and not
sent a Return Merchandise Authorization, attach a note to the
merchandise with your name, address and RETURN NUMBER.
Print the RETURN NUMBER on the outside of the return
packaging.
4. Ship the merchandise back to Cookshack.
Return the merchandise to Cookshack, Inc., shipping prepaid,
F.O.B. destination, in the original container or equivalent.
All return merchandise must be shipped to: Cookshack, Inc.,
2304 N. Ash St., Ponca City, OK, 74601.
You assume the risk of any loss or damage that occurs during
transit due to improper packaging of the returned merchandise.
Use the original container that the merchandise was shipped in or
equivalent.
5. Repair or replacement of merchandise under warranty.
Replacement or repairing defective merchandise is at Cookshack,
Inc.'s option.