Instruction Manual
Issue 1 28/7/2021 10
TROUBLESHOOTING
Observation
Potential cause / solution
ADD WATER
indicator
illuminates
Low water level. Refill water reservoir and restart
icemaker.
Filter at bottom of water reservoir is blocked.
Clean the ice maker and filter
Pump malfunction. Call helpline 0345 640 3030
ICE FULL
indicator
illuminates
The ice basket is full. Remove ice from the
basket.
Diode sensor malfunction. Wipe sensors above
the ice collection basket to remove any foreign
objects and restart the ice maker. If indicator
still illuminated call helpline 0345 640 3030
ADD WATER &
ICE FULL
indicators
BOTH
illuminate
Water tray under the evaporator bar not in the
correct position. Unplug the appliance and
check if tray is being blocked
Sunlight falling on the diodes is interfering with
signal and means that ICE FULL sensor is
inoperative. Unplug ice maker and move it to a
more shaded position.
Ice sticks
together during
cycle
Ice production cycle too long. Switch off and
allow ice too melt before restarting..
Water temperature too low. Refill reservoir with
water between 8 - 25C
Ice making
cycle seems
normal but no
ice produced
Ambient or water temperature too high
Refrigerant system has leaked. Call helpline
0345 640 3030
Refrigerant system blocked. Call helpline 0345
640 3030
Poor ice
making
Poor heat dissipation. Ensure there is a
clearance of 15cm around all sides of the ice
maker.
Water temperature too high. Water reservoir
should be refilled will water between 8 - 25C
Ambient temperature too high. Operate ice
maker in room with temperature between 10 -
43C