Warranty

Limited Lifetime Warranty – Roller Shades

Coolaroo® is pleased to offer a limited lifetime warranty on the enclosed product. The limited lifetime warranty

covers the purchaser in the case of manufacturing defects (i.e. a flaw in the product design, materials, or

workmanship) as stated below.

What is covered:

• Original defects in materials or workmanship provided the product was properly installed and used

• For one (1) year from the date of purchase: all hardware including internal mechanisms, components,

and brackets

• For one (1) year from the date of purchase: fabric for Simple Lift and Spring-Operated products.

• For three (3) years from the date of purchase: fabric for Crank, Easy Release, Solar Motorized, Wand

Operated and Remote Operated products.

• For five (5) years from date of purchase: fabric for custom made roller shades.

What is not covered:

• Normal wear and tear

• Damage caused by abuse, accidents, alterations, misuse; failure to follow instructions for measurement,

installation, use, cleaning, or maintenance

• Discoloration caused by long exposure to direct sunlight

• Slight color variation; natural variations in color

Warranty service:

Warranty claims must be accompanied by the original sales receipt. If it is within 90 days of date of purchase,

please return product to the original Coolaroo retailer from which it was purchased. After 90 days, please

contact Coolaroo customer service directly. This limited lifetime warranty is not transferrable and will not apply

to subsequent owners of the house if the original purchaser moves, or if the original purchaser resells the

shades to a third party or takes them to another home.

Warranty remedy:

Coolaroo will repair and replace any defective product or apply a pro rata credit for the amount paid by the

consumer at Coolaroo’ s discretion. The pro rata credit would be pro-rated over the product warranty period

specified above.

Questions or Comments? Contact us at:

Gale Pacific USA, Inc. | www.coolaroousa.com | 1-800-560-4667