Specifications

Troubleshoot the HBA:
• Connect to an alternate SATA port.
• Connect an alternate device to the HBA.
• Remove all other PCI peripherals to rule out interference.
• Move the HBA to an alternate PCI-X slot.
• Try the HBA in a PCI slot.
Verify the System LED status to confirm power.
Verify HBA BIOS recognizes empty CoolMax CD-320.
Turn-off PCI bus power save mode in the host BIOS.
Verify the USB connection and try a different USB cable.
Connect to a different USB port.
CoolMax CD-320 USB
connection is not
recognized.
Refer to Microsoft’s Knowledge Base article 310575
(http://support.microsoft.com/?kbid=310575
) for additional technical
information about problems with USB device connections.
Verify HBA BIOS recognizes the empty CoolMax CD-320 enclosure.
Before editing SteelVine virtual volumes in the Configuration Wizard, use the
operating system’s Disk Manager to delete partitions on the volume.
Ensure that the SATA HBA driver is current.
Troubleshoot driver:
• Verify driver active status. For Windows, the Device Manager should show the
SCSI
icon next to the HBA. For Mac OS X, the Disk Utility should show a SCSI
Connection ID for the virtual disks on the physical hard drives. Error messages
during the driver installation would have indicated issues.
• Resolve resource conflicts (IRQ, DMA, or I/O).
Identify maximum SATA disk drive capacity supported by the operating system and
ensure the volume size meets the limits.
Operating system does
not recognize
SteelVine virtual
volumes.
Verify Port Multiplier (PM) support in the HBA.