Product Manual

TROUBLESHOOTING
SYMPTOM - Green light is flashing, fan is running but there is no cooling, and
compressor does not start
CURE - Press FUNC to make the snowflake symbol appear and lower the thermostat
temperature. This is due to the thermostat setting being higher than room
temperature or function is set to “fan” instead of “cooling”. We recommend keeping it
set to 17°C and on “cooling” at all times.
FAN RUNS BUT THERE IS NO COOLING
SYMPTOM 1 - Air conditioner does not start, green light flashes 6 times, then pauses and
repeats
CURE - Disconnect the power - either switch off the power point or remove the power
lead for 5 minutes. To avoid the problem, when you have finished using your close
comfort AC, siwtch it off with the remote control before closing the warm air cover
SYMPT
OM 2 - Green power warning light flashes, air conditioner does not start
FAILS TO START
Normally this light should not display. If it does it can be due to the ambient
temperature being too cool for the unit. Close comfort is designed to be used in a
temperature over 17°C although a certain combination of cold temperature, humidity
and atmospheric pressure can lead to frosting.
SYMPTOM 1 – BLUE LIGHT IS ON, FAN RUNNING
If the temperature is above 17°C, let the unit run cooling as per normal, the fan will help
to defrost the compressor.
The power light will come on as soon as the unit is turned on (by opening the rear flap,
or pressing the Power button on the remote).
When the green light is flashing, the compressor is not on however the fan should still
be running. After about 1-2 minutes, the compressor will start cooling and the green
light should be constantly on.
SYMPTOM 1 – GREEN LIGHT IS NOT ON WHEN TRYING TO
TURN ON THE UNIT
1) Check to see if the power supply is properly connected and on. The unit will make a
“beep” sound when plugged in to power. If needed, try a different power supply.
2) Check to see if the cable drawer is inserted properly and flush with the body of the
unit. If it is, check if the tip is broken (located at the back of the drawer and protrudes)
– if this is the case, contact us to receive a replacement tank
Normally this light should not display. If it does, either;
1) Cable drawer contains water – carefully remove the tank and empty the water
2) Broken float tip – we will send out a replacement tank under warranty
Normally this light should not display. If it does it can be due to the unit
overheating. Close comfort can be used in an ambient temperature up to 43 degrees.
SYMPTOM 1 – RED LIGHT ON, FAN IS RUNNING
If the temperature is under 43°, let the fan run and it will start cooli
ng automatically
once the compressor is cooled. Make sure to operate in an indoor or shaded outdoor
environment.
SYMPTOM 2 – RED LIGHT ON, FAN NOT RUNNING
Check if the water tank is inserted properly and the tip is not broken
SYMPTOM 2 – GREEN LIGHT CONTINUOUSLY FLASHING, BUT UNIT IS NOT COOLING
1) If the flashing pattern is continuously on and off and the fan is running, press the
‘FUNC’ button on the remote and switch to cooling, and change the temperature to
17°C. Wait 1-2 minutes for the green light to display without flashing and start cooling.
2) If the green light flashes repeatedly but the fan is not running, this may be due to
the A/C’s surge protection mode or an unstable power supply. Turn off the unit using
the remote and close the rear flap. Unplug the unit and wait for 5 minutes. When
reconnecting to the power supply, a "beep" sound will be heard.
3) If the problem still continues to persist, this may indicate a fault. Contact us for a
warranty replacement.
POWER LIGHT (GREEN)
WATER DROP (WHITE)
THERMOMETER (RED)
SNOWFLAKE (BLUE)
WARNING LIGHTS
SYMPTOM 2 – BLUE LIGHT IS ON, FAN NOT RUNNING
Contact us as the unit may need to be replaced or rep
aired under warranty.
Another reason the snowflake warning light may display is if there is excessive clogging
in the front filter or if the inlet is blocked by an object, such as the over hanging bed
cover fabric or a cloth.
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