SOPHIA HIGH-WALL DUCTLESS AIR CONDITIONING & HEATING SYSTEM OWNER'S MANUAL Models: CH-09SPH-115VI/CH-09SPH-115VO (115V) CH-12SPH-115VI/CH-12SPH-115VO (115V) CH-09SPH-230VI/CH-09SPH-230VO (230V) CH-12SPH-230VI/CH-12SPH-230VO (230V) CH-18SPH-230VI/CH-18SPH-230VO (230V) CH-24SPH-230VI/CH-24SPH-230VO (230V) CH-30SPH-230VI/CH-30SPH-230VO (230V) CH-36SPH-230VI/CH-36SPH-230VO (230V) IMPORTANT NOTE: Read this manual carefully before installing or operating your new air conditioning unit.
Precautions WARNING Operation and Maintenance This appliance can be used by children aged from 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved. Children shall not play with the appliance. Cleaning and user maintenance shall not be made by children without supervision.
WARNING Maintenance must be performed by qualified professionals. Otherwise, it may cause personal injury or damage. Do not repair air conditioner by yourself. It may cause electric shock or damage. Please contact dealer when you need to repair air conditioner. Do not extend fingers or objects into air inlet or air outlet. It may cause personal injury or damage. Do not block air outlet or air inlet. It may cause malfunction.
WARNING Attachment Installation must be performed by qualified professionals. Otherwise, it may cause personal injury or damage. Must follow the electric safety regulations when installing the unit. According to the local safety regulations, use qualified power supply circuit and circuit break. Do install the circuit break. If not, it may cause malfunction. An all-pole disconnection switch having a contact separation of at least 1/8in(3mm) in all poles should be connected in fixed wiring.
WARNING Do not put through the power before finishing installation. If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualified persons in order to avoid a hazard. The temperature of refrigerant circuit will be high, please keep the interconnection cable away from the copper tube. The appliance shall be installed in accordance with national wiring regulations.
WARNING For the air conditioner with plug, the plug should be reachable after finishing installation. For the air conditioner without plug, an circuit break must be installed in the line. If you need to relocate the air conditioner to another place, only the qualified person can perform the work. Otherwise, it may cause personal injury or damage. Select a location which is out of reach for children and far away from animals or plants.If it is unavoidable, please add the fence for safety purpose.
Unit Parts Power Cable (Some Units ) Front Panel Louver Remote Control Functional Filter (On Front of Main Filter - Some Units) ON/OFF TEMP MODE SWING SILENCE FP FAN SPEED SWING TIMER ON SLEEP TIMER OFF TURBO SELF CLEAN LOCK LED FOLLOW ME RESET Remote Holder (Some Units) Display window “ ” for 3 seconds when: • TIMER ON is set • FRESH, SWING, TURBO, or SILENCE features are turned on “ ” for 3 seconds when: • TIMER OFF is set • FRESH, SWING, TURBO, or SILENCE features are turned off “ ”
Achieving Optimal Performance Unit Specifications and Features Optimal performance for the COOL, HEAT, and DRY modes can be achieved in the following temperature ranges. When your air conditioner is used outside of these ranges, certain safety protection features will activate and cause the unit to perform less than optimally.
Other Features • Auto-Restart If the unit loses power, it will automatically restart with the prior settings once power has been restored. • Anti-mildew (some units) When turning off the unit from COOL, AUTO (COOL), or DRY modes, the air conditioner will continue operate at very low power to dry up condensed water and prevent mildew growth. • Wi-Fi Control (some units) Wi-Fi control allows you to control your air conditioner using your mobile phone and a Wi-Fi connection.
Unit Specifications and Features • Setting Angle of Air Flow Setting vertical angle of air flow While the unit is on, use the SWING /DIRECT button to set the direction (vertical angle) of airflow. 1. Press the SWING /DIRECT button once to activate the louver. Each time you press the button, it will adjust the louver by 6°. Press the button until the direction you prefer is reached. 2. To make the louver swing up and down continuously, press and hold the SWING/ DIRECT button for 3 seconds.
Unit Specifications and Features • Sleep Operation The SLEEP function is used to decrease energy use while you sleep (and don’t need the same temperature settings to stay comfortable). This function can only be activated via remote control. Press the SLEEP button when you are ready to go to sleep. When in COOL mode, the unit will increase the temperature by 2°F ( 1°C) after 1 hour, and will increase an additional 2°F (1°C) after another hour.
Manual Operation (Without Remote) How to operate your unit without the remote control Manual Operation (Without Remote) In the event that your remote control fails to work, your unit can be operated manually with the MANUAL CONTROL button located on the indoor unit. Note that manual operation is not a long-term solution, and that operating the unit with your remote control is strongly recommended. 2 CAUTION The manual button is intended for testing purposes and emergency operation only.
3 Care and Maintenance Cleaning Your Indoor Unit BEFORE CLEANING OR MAINTENANCE ALWAYS TURN OFF YOUR AIR CONDITIONER SYSTEM AND DISCONNECT ITS POWER SUPPLY BEFORE CLEANING OR MAINTENANCE. CAUTION 6. Rinse the filter with fresh water, then shake off excess water. 7. Dry it in a cool, dry place, and refrain from exposing it to direct sunlight. 8. When dry, re-clip the air freshening filter to the larger filter, then slide it back into the indoor unit. 9. Close the front panel of the indoor unit.
CAUTION • Before changing the filter or cleaning, turn off the unit and disconnect its power supply. • When removing filter, do not touch metal parts in the unit. The sharp metal edges can cut you. • Do not use water to clean the inside of the indoor unit. This can destroy insulation and cause electrical shock. • Do not expose filter to direct sunlight when drying. This can shrink the filter.
4 Troubleshooting SAFETY PRECAUTIONS If ANY of the following conditions occurs, turn off your unit immediately! • • • • • The power cord is damaged or abnormally warm You smell a burning odor The unit emits loud or abnormal sounds A power fuse blows or the circuit breaker frequently trips Water or other objects fall into or out of the unit DO NOT ATTEMPT TO FIX THESE YOURSELF! CONTACT AUTHORIZED SERVICE PROVIDER IMMEDIATELY! Common Issues The following problems are not a malfunction and in most situati
Issue Possible Causes A rushing air sound may occur when the louver resets its position. The indoor unit makes noises A squeaking sound may occur after running the unit in HEAT mode due to expansion and contraction of the unit’s plastic parts. Low hissing sound during operation: This is normal and is caused by refrigerant gas flowing through both indoor and outdoor units.
Troubleshooting When troubles occur, please check the following points before contacting a repair company.
Problem The unit is not working The unit starts and stops frequently Poor heating performance Indicator lamps continue flashing Troubleshooting Error code appears in the window display of indoor unit: • E0, E1, E2… • P1, P2, P3… • F1, F2, F3… Possible Causes Solution Power failure Wait for the power to be restored The power is turned off Turn on the power The fuse is burned out Replace the fuse Remote control batteries are dead Replace batteries The Unit’s 3-minute protection has been a
SYSTEM OPERATION COOLING OPERATION How it works: In cooling mode, your Sophia indoor unit will absorb heat from the room, then the Sophia outdoor unit will discharge the heat to the outdoors. The sophia cooling capacity decreases as the outdoor temperature increases. This causes the ali ce to work harder and longer to hold the selected room temperature. Indoor Coil Freeze Protection: Frost may form on the indoor coil during cooling operations when the outdoor temperature below 50°F (10°C).
ENERGY SAVING TIPS 1. Relaxing room temperature at night is OK: During the nighttime hours you don’t require the same level of conscious cooling or heating. Try using Sleep Mode to gradually relax room temperature and allow the unit to run less and save energy. 2. Curtains and shades: In the summer, you need to block the effects of the sun. Close window curtains and shades on the south and west side of your home to help block solar heat. In winter, the sun is your friend.
www.cooperandhunter.us LIMITED WARRANTY STATEMENT Ductless Heat Pump Split System This warranty should be registered on our web-site www.cooperandhunter.us The warranty is only valid when installed by a Licensed HVAC Technician FOR WARRANTY SERVICE OR REPAIR: Contact your installing contractor. You may find the installer’s name on the equipment or in your Owner’s packet. Complete product registration below and send back by e-mail at PRODUCT REGISTRATION: Model No.
LIMITATIONS OF WARRANTIES: ALL IMPLIED WARRANTIES AND/OR CONDITIONS (INCLUDING IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR USE OR PURPOSE) ARE LIMITED TO THE DURATION OF THIS LIMITED WARRANTY, SOME STATES OR PROVINCES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR CONDITION LASTS, SO THE ABOVE MAY NOT APPLY TO YOU.