SOPHIA MULTI-ZONE DUCTLESS INVERTER SPLIT AIR CONDITIONER WITH HEAT PUMP WALL MOUNTED TYPE USER'S MANUAL INDOOR UNIT Models: CH-09MSPHWM-230VI CH-12MSPHWM-230VI CH-18MSPHWM-230VI CH-24MSPHWM-230VI IMPORTANT NOTE: If the unit is used as a part of multi zone air conditioning system, also refer to the user’s manual of multi zone air conditioner outdoor unit. Read this manual carefully before installing or operating your new air conditioning unit. Be sure to save this manual for future reference.
Precautions WARNING Operation and Maintenance This appliance can be used by children ages 8 years and above and persons with reduced physical, sensory, or mental capabilities or lack of experience and knowledge. Ensure that they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved. Children should not play with the appliance. Cleaning and user maintenance should not be made by children without supervision.
WARNING To avoid personal injury or damage, only allow qualified professionals to perform maintenance. Please contact your dealer when you need to repair your air conditioner; do not repair it by yourself. This may cause electric shock or damage. Do not extend your fingers or objects into the air inlet or air outlet. This may cause personal injury or damage. Do not block the air inlet or air outlet. This may cause malfunction. Spilling water on the remote control may ruin it.
WARNING Attachment To avoid personal injury or damage, allow installation to be performed by qualified professionals. Qualified professionals should follow the electric safety regulations when installing the unit. In accordance with local safety regulations, use a qualified power supply circuit and circuit break. To avoid malfunction, install the circuit break. An all-pole disconnection switch with a contact separation of at least 1/8 in (3 mm) in all poles should be connected in fixed wiring.
WARNING Do not add power before finishing installation. If the supply cord is damaged, it must be replaced by the manufacturer, the service agent, or similarly qualified persons for a hazard to be avoided. Because the temperature of the refrigerant circuit will be high, ensure that the interconnection cable is kept away from the copper tube. The appliance should be installed in accordance with national wiring regulations.
WARNING For the air conditioner model with a plug, the plug should be reachable after installation is complete. For the air conditioner model without a plug, a circuit break must be installed in the line. Only a qualified professional should relocate the air conditioner. Personal injury or damage may result if you try to move it yourself. Select a location that is out of reach of children and far away from animals or plants. If this is impossible, please add a fence for safety purposes.
Unit Parts Power cable (some units ) Front panel Louver Remote control Functional filter (on front of main filter - some units) ON/OFF TEMP MODE SWING SILENCE FP FAN SPEED SWING TIMER ON SLEEP TIMER OFF TURBO SELF CLEAN LOCK LED FOLLOW ME RESET Remote holder (some units) Display window “ ” for 3 seconds when: • TIMER ON is set • FRESH, SWING, TURBO, or SILENCE features are turned on “ ” for 3 seconds when: • TIMER OFF is set • FRESH, SWING, TURBO, or SILENCE features are turned off “ ”
Achieving Optimal Performance Unit Specifications and Features Optimal performance for the COOL, HEAT, and DRY modes can be achieved in the following temperature ranges. When your air conditioner is used outside of these ranges, certain safety protection features will activate and cause the unit to perform less than optimally.
Other Features • Auto-Restart If the unit loses power, it will automatically restart with the prior settings once power has been restored. • Anti-mildew (some units) When turning off the unit from COOL, AUTO (COOL), or DRY modes, the air conditioner will continue to operate at very low power to dry up condensed water and prevent mildew growth. • Wi-Fi Control (some units) Wi-Fi control allows you to control your air conditioner using your mobile phone and a Wi-Fi connection.
Unit Specifications and Features • Setting Angle of Airflow Setting the Vertical Angle of Airflow While the unit is on, use the SWING/DIRECT button to set the direction (vertical angle) of airflow. 1. Press the SWING/DIRECT button once to activate the louver. Each time you press the button, it will adjust the louver by 6°. Press the button until the direction you prefer is reached. 2. To make the louver swing up and down continuously, press and hold the SWING/ DIRECT button for 3 seconds.
Unit Specifications and Features • Sleep Operation The SLEEP function is used to decrease energy use while you sleep (and don’t need the same temperature settings to stay comfortable). This function can only be activated via remote control. Press the SLEEP button when you are ready to go to sleep. When in COOL mode, the unit will increase the temperature by 2°F ( 1°C) after 1 hour, and will increase an additional 2°F (1°C) after another hour.
Manual Operation (Without Remote) How to Operate Your Unit without the Remote Control Manual Operation (Without Remote) In the event that your remote control fails to work, your unit can be operated manually with the MANUAL CONTROL button, located on the indoor unit. Note that manual operation is not a long-term solution, and that operating the unit with your remote control is strongly recommended. 2 CAUTION The manual button is intended for testing purposes and emergency operation only.
3 Care and Maintenance Cleaning Your Indoor Unit BEFORE CLEANING OR MAINTENANCE ALWAYS TURN OFF YOUR AIR CONDITIONER SYSTEM AND DISCONNECT ITS POWER SUPPLY BEFORE CLEANING OR MAINTENANCE. CAUTION 6. Rinse the filter with fresh water, then shake off excess water. 7. Dry it in a cool, dry place and refrain from exposing it to direct sunlight. 8. When dry, re-clip the air freshening filter to the larger filter, then slide it back into the indoor unit. 9. Close the front panel of the indoor unit.
CAUTION • Before changing the filter or cleaning, turn off the unit and disconnect its power supply. • When removing the filter, do not touch metal parts in the unit. The sharp metal edges can cut you. • Do not use water to clean the inside of the indoor unit. This can destroy the insulation and cause electrical shock. • Do not expose the filter to direct sunlight when drying. This can shrink the filter.
4 Troubleshooting SAFETY PRECAUTIONS If ANY of the following conditions occurs, turn off your unit immediately! • • • • • The power cord is damaged or abnormally warm You smell a burning odor The unit emits loud or abnormal sounds A power fuse blows or the circuit breaker frequently trips Water or other objects fall into or out of the unit DO NOT ATTEMPT TO FIX THESE YOURSELF! CONTACT AN AUTHORIZED SERVICE PROVIDER IMMEDIATELY! Common Issues The following problems are not a malfunction and in most situ
Issue Possible Causes A rushing air sound may occur when the louver resets its position. The indoor unit makes noises Due to expansion and contraction of the unit's plastic parts, a squeaking sound may occur after the unit is run in HEAT mode. Low hissing sound during operation: This is normal and is caused by refrigerant gas flowing through both the indoor and outdoor units.
Troubleshooting When troubles occur, please check the following points before contacting a repair company. Issue Possible Causes Solution The temperature setting may be higher than ambient Lower the temperature setting. room temperature. Poor cooling performance The heat exchanger on the indoor or outdoor unit is dirty. Clean the affected heat exchanger. The air filter is dirty. Remove the filter and clean it according to the instructions. The air inlet or outlet of either unit is blocked.
Issue The unit is not working The unit starts and stops frequently Poor heating performance Possible Causes Solution There is a power failure. Wait for the power to be restored. The power is turned off. Turn on the power. The fuse is burned out. Replace the fuse. The remote control batteries are Replace the batteries. dead. The unit’s 3-minute protection has been activated. Wait 3 minutes after restarting the unit. The timer is activated. Turn the timer off.
SYSTEM OPERATION COOLING OPERATION How it works: In cooling mode, your indoor unit will absorb heat from the room, then the outdoor unit will discharge the heat to the outdoors. The cooling capacity decreases as the outdoor temperature increases. This causes the air conditioner to work harder and longer to hold the selected room temperature. Indoor Coil Freeze Protection: Frost may form on the indoor coil during cooling operations when the outdoor temperature is below 50°F (10°C).
ENERGY-SAVING TIPS 1. Relaxing room temperature at night is OK: During the nighttime hours, you don’t require the same level of conscious cooling or heating. Try using Sleep Mode to gradually relax the room temperature and allow the unit to run less and save energy. 2. Curtains and shades: In the summer, you need to block the effects of the sun. Close window curtains and shades on the south and west sides of your home to help block solar heat. In winter, the sun is your friend.
www.cooperandhunter.us LIMITED WARRANTY STATEMENT MULTI-ZONE INVERTER AIR CONDITIONING SYSTEM WITH HEAT PUMP This warranty should be registered on our web-site www.cooperandhunter.us The warranty is only valid when installed by a Licensed HVAC Technician FOR WARRANTY SERVICE OR REPAIR: Contact your installing contractor. You may find the installer’s name on the equipment or in your Owner’s packet. Complete product registration below and send back by e-mail at warranty@cooperandhunter.
LIMITATIONS OF WARRANTIES: ALL IMPLIED WARRANTIES AND/OR CONDITIONS (INCLUDING IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR USE OR PURPOSE) ARE LIMITED TO THE DURATION OF THIS LIMITED WARRANTY. SOME STATES OR PROVINCES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR CONDITION LASTS, SO THE ABOVE MAY NOT APPLY TO YOU.