User guide

Troubleshooting
P
roblem:
When activating a Scene, the devices do not turn
o
n quickly and/or behave erratically.
P
roblem:
N
o Scenes activate when I use a Wireless Key
Chain transmitter to activate scenes, however
pressing scene buttons on the Wireless Gateway
Module work fine.
Problem:
The Wireless Gateway Module will not program to
a Z-Wave™ enabled device.
Solution A:
This is a common when there is a burned out
b
ulb in one or more devices. Replace the bulb.
Solution B:
If the primary controller was reset and all of the
devices and secondary controllers in the network
w
ere not reset at the same time, then the newly
created network could exhibit this behavior.
The solution is to reset the primary controller,
all secondary controllers and all devices in the
n
etwork and then set up a new network.
Solution:
T
he Wireless Gateway Module must be plugged
i
nto an AC outlet for power. Battery power is for
programming purposes only and has an
automatic time out feature.
Solution A:
The Wireless Gateway Module must be within 6
feet of any Z-Wave™ device during programming.
Solution B:
Be certain you are following the correct
programming approach. Programming Z-Wave™
devices requires that you Press and Hold the
scene button you wish to program on the Wireless
Gateway Module until the LED turns on, off and
then on again, then Press and Release the
Z-Wave™ device install button on the device
you want to associate with a scene. Followed
by releasing the Wireless Gateway Module
scene button.
Transmitters (such as Car2U™) require that you
Press and Hold the Scene button on the Wireless
Gateway Module module until the LED turns on,
then off, then release the Scene button, followed
by a Press and Release of the transmitter button
you wish to program.
Solution C:
If your device is part of an existing network you
must first copy the scene information from your
primary controller to the Wireless Gateway
Module. See “Copy Scenes from Primary
Controller to Gateway”, pages 7-8.
Solution D:
If your device previously belonged to another
network or you are replacing a lost or broken
primary controller then you must first delete the
device from the old network prior to adding it
to the new primary controller. See “Remove a
Z-Wave™ device From the Network”, page 9.
10