User's Manual

Cooper ThinkEssential User’s Manual
Page 13 of 16
• The software may be in CHANGES PREVENTED mode. Click on the lock in the
corner of your screen until the text CHANGES ALLOWED appears.
Problem:
• I cannot add or remove a device to or from my network. I press the PROGRAM
button on the device but the software never responds.
Solution:
• If you cannot successfully add a device, try removing it from your network first
using the REMOVE DEVICE button. Even if it is not in your network, this operation
will reset the device. Once the device has been reset, try adding it again.
• For your security, the USB stick must be within a few feet of the device to be able
to add it to your network. If this is not possible, please set up your network with a
portable remote controller and then copy this information to the USB stick (see
Joining a network, page # # ).
Problem:
• I cannot add a device to my network. I cannot find its PROGRAM button.
Solution:
• Refer to the product’s instructions. For many light switches, turning on or off the
switch will activate its PROGRAM button. For remote controllers, the PROGRAM
button is often replaced with RECEIVE CONFIGURATION or REPLICATION RECEIVE
mode.
Problem:
• I tried to reset a device, but another device was removed from my network
instead.
Solution:
• The device had not been properly reset previously, and another device with its
assigned ID was mistakenly identified. Reset the device again if necessary, and
then re-add the device which was mistakenly removed.
Problem:
• I cannot join another network. I press JOIN EXISTING NETWORK but the process
never starts.
Solution: