Warranty

Troubleshooting
If your Thermocouple Instrument is not working, or does not appear to be working properly, refer to the Troubleshooting guide
on the back page to isolate the reason(s). If the problem persists and is not resolved using the steps in the Troubleshooting
guide, please call our Customer Service Department.
Cooper-Atkins Customer Service Department
When you call our Customer Service Department, they will attempt to help resolve the problem and if unable to do so over
the telephone, they will ask you to return the Thermocouple Instrument or probe to us. In that case, you will:
• be given a Return Goods Authorization (RGA) number
• be asked to send the Thermocouple Instrument or probe to our Middlefield, Connecticut facility for evaluation by our
Service Department.
If the problem is clearly isolated as the probe, and the probe was manufactured within the past twelve (12)
months, you will be asked to send the probe to our Middlefield, Connecticut facility. Otherwise, you will have the opportunity
to order a replacement probe.
If the problem is covered under our warranty terms, the unit will be repaired/replaced in three (3) business days and returned
to you.
Repair/Replacement
If the problem it is not covered by our warranty terms, the Cooper-Atkins Customer Service Department will call you within
three (3) days of receipt of your instrument to offer the option of repair at the repair price or of ordering a new unit at your
discounted price. Based upon your approval, Cooper-Atkins will ship the repaired or replacement instruments and/or probes
to you.
Cooper-Atkins Customer Service: [phone] or [phone]
Return Address:
Cooper-Atkins Corporation
33 Reeds Gap Road
Middlefield, CT 06455-0450
www.Cooper-Atkins.com
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