Warranty
Mechanical Warranty
Copper Creek (CCI) offers a mechanical warranty for all Copper Creek Residential hardware that covers
mechanical defects in material and workmanship. The warranty does not cover misuse, abuse, nish defects,
damage caused by poor installation or failure to read installation instructions. Copper Creek will not be held
liable for any and all indirect or incidental costs, punitive or consequential damages, arising from the sale,
abuse, or misuse of Copper Creek locksets. All warranties are for the original purchaser from the date of pur-
chase as long as the original user occupies that residence. Copper Creek locksets carry a lifetime mechanical
warranty to the original purchaser of the locksets only.
Finish Warranty
Copper Creek (CCI) offers a nish warranty for all Copper Creek residential hardware that covers nish
blemishes and imperfections due to manufacturing process. The warranty also covers tarnish caused by
natural environmental elements if and only if proper care & maintenance instructions are followed (see
proper care instructions below). The warranty does not cover damages from paints, cleaners, chemicals,
scratches, abrasions, or installation in non-residential buildings and applications. All warranties are to the
original purchaser from the date of purchase as long as the original user occupies that residence. Warranty
replacement may be limited to a “one time replacement” if environmental conditions are considered severe
at the discretion of CCI. Copper Creek locksets carry a ve (5) year warranty on standard nishes, Mon-
tana Forge Handlesets carry a ten (10) year warranty on Satin Stainless and Polished Stainless nishes, and
ve (5) year warranty on Tuscan Bronze nish.
Proper Care & Finish Maintenance
For all exterior applications, once installation of your Copper Creek lockset is complete, take a few minutes
and protect your lockset with a quality carnauba car wax following the manufacturers application and buff-
ing instructions. Then once per month or so clean the lockset with a damp cloth. Excessive grime can be
removed with a gentle soap but do not under any circumstances use any harsh or abrasive chemical cleaner.
Failure to follow these instructions will void the nish warranty.
Additional Warranty Terms, Conditions, and Claims
The purchaser of Copper Creek Hardware agrees to the following additional terms and conditions:
Copper Creek (CCI) makes no other warranty, either expressed or implied, other than the above stated •
Mechanical and Finish warranties.
CCI’s maximum liability is limited to the original purchase price of the hardware.•
CCI is not responsible or liable for changes or alterations to our products by any 3rd party.•
CCI reserves the right to make improvements or changes to the specications and designs of our •
products without obligation to incorporate those improvements or changes on previously manufactured
products.
All warranty claims must be made in writing or by telephone directly to CCI from the original purchaser •
or customer where the locks were rst sold to validate the claim.
Products proven defective in the warranty period should be returned freight prepaid to 25859 Jefferson •
Avenue, Murrieta, CA 92562. The product will either be repaired, replaced, or the purchase price re-
turned to the original purchaser. Return freight and or cartage costs are the responsibility of the original
purchaser.
Copper Creek Hardware Limited Warranty
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