CARPET WARRANTY BROCHURE I
INTRODUCTION THANK YOU for letting Mohawk make your room. We’re proud of the many products we create and of the more than 25,000 American craftsmen, engineers, designers and technicians who make sure your carpets are beautiful, durable, comfortable and sustainable. Mohawk offers an extensive variety of today’s finest floor coverings. Ask your retailer about other expertly crafted Mohawk products specially designed to complement your home’s interior and your personal decorative style.
TABLE OF CONTENTS Introduction II Table of Contents III Warranty Chart IV kwaho M * General Warranty Conditions & Homeowner Obligations 1 Warranty Details 3 Triexta Stain Resistance Warranty 3 Nylon and PET Polyester Stain Resistance Warranty 3 Olefin Stain Resistance Warranty 4 All Pet Stain Warranty 4 Pet Urine Stain Resistance Warranty 5 Soil Resistance Warranty 5 Olefin Soil Resistance Warranty 6 Abrasive Wear Warranty 6 Texture Retention Warranty 6 LayFlat Lifetime
MOHAWK WARRANTY CHART* GENERAL STAIN Lifetime HOUSEHOLD PET Lifetime All Pet SOIL Lifetime ABRASIVE WEAR TEXTURE RETENTION COVERAGE FADE RESISTANCE MANUFACTURING DEFECTS 25 years 25 years Material, labor, & stairs 25 years 25 years Material, labor 20 years 20 years Material, labor 20 years 20 years Additional Features: Non-Prorated F Transferable F *30-Day Satisfaction Assurance Guarantee (Applies only to retail purchases; labor excluded) Lifetime Lifetime All Pet Lifetime 20 year
MOHAWK GENERAL WARRANTY CONDITIONS & HOMEOWNER OBLIGATIONS To maintain and protect your coverage under the terms of these warranties, you must do the following: 1. Know which warranties apply to your particular carpet. Warranties are stated on the back of samples in the store at the time of purchase. It is your responsibility to know which warranties apply to your carpet. 2.
For berber-style carpets, Mohawk recommends a minimum density of eight (8) pounds per cubic foot; thickness should be no less than ¼ inch and no more than ⅜ inch. Mohawk’s Synthetic Fiber Cushions meet all the necessary requirements for proper installation and performance. For the ultimate in comfort, performance and protection, Mohawk recommends SmartCushion Berber™. 5.
MOHAWK WARRANTY DETAILS Subject to the Mohawk General Warranty Conditions and Homeowner Obligations, the Carpet Warranty and Carpet Characteristic Exclusions, and the disclaimer and limited liability set forth in this brochure, Mohawk provides the following specific warranties: Mohawk Limited Lifetime Triexta Stain Resistance Warranty (All SmartStrand® Forever Clean products) Mohawk warrants that the surface pile of this carpet will resist stains from any food and beverage (including mustard, hot coffee a
applies only to carpet manufactured with the specific abovementioned fibers and not to any other product. Mohawk Limited Olefin Stain Resistance Warranty (All PermaStrand® products) Mohawk warrants that the surface pile of this carpet will resist stains by most household foods and beverages for a period of time specified in the PermaStrand® chart (in the Mohawk Warranty Chart section of this brochure) from the original date of installation.
Mohawk Limited Lifetime Pet Urine Stain Resistance Warranty (Wear-Dated®, UltraStrand®, EverStrand®, Air.o™ and Forever Fresh products) Mohawk warrants that the surface pile of this carpet will resist stains from pet (domestic dog or cat) urine for the life of the carpet from the original date of installation. If above-mentioned stains are saturated and result in wicking, these stains will release with additional recleaning.
Mohawk Limited Olefin Soil Resistance Warranty (All PermaStrand® products) Mohawk warrants that this carpet will not have a noticeable color change due to deposits of dry soil resulting from normal, indoor household foot traffic for a period of time specified in the PermaStrand® chart (in the Mohawk Warranty Chart section of this brochure) from the original date of installation.
visible shape, as measured by the degree of bursting, opening or untwisting of the tufts at the surface of the carpet. Texture retention is measured against standardized rating scales ranging from 5.0 (new or no change) to 1.0 (severe change), ISO Standard 9405-1990. To perform as warranted, this carpet must retain a texture rating of at least 2.5 under warranted conditions. If, within the warranty period, a texture rating of less than 2.
Mohawk Limited Fade Resistance Warranty (All SmartStrand® Forever Clean, Wear-Dated®, UltraStrand®, EverStrand®, Air.
What Is Not Covered In addition to the warranty exclusions listed in the “Carpet Warranty and Carpet Characteristic Exclusions” section of this brochure, also specifically excluded from these warranties are any buckling or delamination issues that result from damage to the backing system during installation, from improper seaming, from heavy furniture or from over-wetting due to improper cleaning, flooding or any other over-wetting cause.
MOHAWK CUSHION WARRANTY ENHANCEMENTS When the original purchaser of any new Mohawk GuardianCushion,™ ScotchgardCushion™ or SmartCushion™ purchases any new Mohawk carpet* at the same time, Mohawk will (1) enhance the Abrasive Wear warranties for the purchased carpet products as shown on the following chart; (2) make all the applicable carpet warranties transferable to new owners; and (3) only when original buyer purchases Mohawk ScotchgardCushion™, SmartCushion with any new Mohawk carpet*, enhance the Abrasi
PRORATION OF WARRANTIES The following proration schedule applies to all Mohawk products with the exception of those with non-prorated warranties.
EXCLUSIONS Carpet Warranty and Carpet Characteristic Exclusions UNLESS THE WARRANTY FOR YOUR MOHAWK PRODUCT LISTED IN THIS WARRANTY BROCHURE SPECIFICALLY AND EXPRESSLY COVERS ANY ITEM LISTED BELOW, ALL MOHAWK WARRANTIES EXPRESSLY EXCLUDE ALL OF THE FOLLOWING: Accidents, Abuse or Abnormal Wear These Mohawk warranties do not cover water damage from plumbing or appliance failure, storms or flooding; or damage incurred by or resulting from accidents or abuse such as staining, soiling, burning or cutting; or d
Differences in Samples These Mohawk warranties do not cover minor and normal differences between the color and texture of the retail store sample and the true color and texture of the actual carpet.
Indentations Furniture or other heavy objects can cause indentations in your carpet. Furniture coasters will help distribute the weight of heavy objects over a larger area. Brushing the affected carpet area with your fingertips will usually restore the crushed tufts to their original position. This is not considered a manufacturing defect. Matting Entanglement of fibers and tufts of yarn tips may be caused by a cushion failure; usually it is due to improper maintenance.
will remove most of the loose fibers during the first year. See C) Regular Vacuuming in the Carpet Care and Guidelines section of this brochure for additional information and vacuuming recommendations. Stain Reappearance (Wicking) These Mohawk warranties do not cover reappearance of previously cleaned stains. If warranty conditions set forth in this brochure are met, stains that are saturated and result in wicking will release with additional recleaning.
MOHAWK LIMITED LIABILITY Provided that you have complied with the Mohawk General Warranty Conditions and Homeowner Obligations included in this warranty brochure, Mohawk shall have as its entire liability and exclusive remedy the warranty liability described in this section. Mohawk’s liability under this limited warranty shall be limited to the actual cost of repair or replacement of only the affected area of the carpet extending to the nearest wall, doorway or entrance.
CARPET CARE AND GUIDELINES A) Selection • When selecting carpet color, you should view large carpet samples during the day and by lamplight in the evening in the area of installation. The color you choose will look different under different lighting conditions. • Light-colored carpets will show more soil and require more maintenance than dark-colored carpets. Darker colors of carpeting are more effective in high-traffic areas. Multicolored and patterned carpets are especially effective in hiding soil.
PROCEDURE A (For water-based, special water-based and greasy, oil-based stains) • Mix a solution of ¼ teaspoon of clear hand dishwashing detergent with 1 cup of water. Stir gently. • Apply detergent solution directly to a white cloth. Dampen the carpet fibers in the stained area with the cloth. Avoid saturating the carpet. • Wipe gently. Turn cloth frequently. • Never rub, scrub or use a brush. This may damage carpet fibers. If necessary, use your fingertips to work the solution to the base of the stain.
COMMON STAINS Most Common Water-Based Stains For these stains, start with Procedure A. If stain remains, complete Procedures B and C.
If these processes do not correct the problem, or if you have a stain emergency, contact the Scotchgard Service Center at 1-800-433-3296 for further assistance. C) Regular Vacuuming Most dirt, and even dust, takes the form of hard, dry particles, which can be removed with a vacuum cleaner. When left in the carpet, these gritty, sharp particles abrade the pile of the carpet.
FILING A CLAIM If you have any questions regarding your product warranty, you may visit our website at www.Mohawkflooring.com/ customer-care. Additionally, you may contact Technical Services at product_tech@mohawkind.com or 888-387-9881. FILING A CLAIM You should first determine your carpet’s fiber type. Carpet retailers can provide specific details about the products they sell. If you are not sure of your carpet’s fiber type and manufacturer, please call the retailer from whom you purchased your carpet.
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