Warranty Guide

3
MOHAWK WARRANTY DETAILS
Subject to the Mohawk General Warranty Conditions and
Homeowner Obligations, the Carpet Warranty and Carpet
Characteristic Exclusions, and the disclaimer and limited liability
set forth in this brochure, Mohawk provides the following specic
warranties:
Mohawk Limited Lifetime Triexta
Stain Resistance Warranty
(All SmartStrand
®
Forever Clean products)
Mohawk warrants that the surface pile of this carpet will resist
stains from any food and beverage (including mustard, hot
coffee and herbal teas); bleach, provided that bleach spills are
accidental and bleach is not used as a cleaning agent, which will
void the warranty; benzoyl peroxide (a common ingredient in
acne medications); and other water-soluble, non-wax or non-oil
based stains for the life of the carpet from the original date of
installation. Mohawk further warrants that if above-mentioned
stains are saturated and result in wicking, these stains will release
with additional recleaning for the life of the carpet from the original
date of installation. (Wicking is dened as a reappearance of
previously cleaned stains due to liquid remaining in carpet backing
or padding.) If permanent staining should occur that cannot be
removed using recommended methods by a certied carpet-care
professional, Mohawk will handle such claims as stated in the
“Mohawk’s Limited Liability” section of this warranty booklet.
What Is Not Covered
In addition to the warranty exclusions listed in the “Carpet Warranty
and Carpet Characteristic Exclusions” section of this brochure, also
specically excluded from this warranty is damage or stains caused
by acids or oil-based or wax-based substances, including but not
limited to tar, shoe polish, paints, lipstick or mascara. This warranty
applies to carpet manufactured using SmartStrand
®
Triexta bers
only and does not apply to any other bers.
Mohawk Limited Lifetime Nylon and PET
Polyester Stain Resistance Warranty
(All Wear-Dated
®
, UltraStrand
®
, EverStrand
®
,
Air.o
™
, and Forever Fresh products)
Mohawk warrants that the surface pile of this carpet will resist
stains by most household foods and beverages for the life of the
carpet from the original date of installation. If permanent staining
should occur that cannot be removed using recommended
methods by a certied carpet-care professional, Mohawk will
handle such claims as stated in the “Mohawk’s Limited Liability”
section of this warranty booklet.
What Is Not Covered
In addition to the warranty exclusions listed in the “Carpet Warranty
and Carpet Characteristic Exclusions” section of this brochure,
also specically excluded from this warranty is damage or residual
stains caused by non-food and non-beverage substances, in
addition to foods and beverages that contain strongly colored
natural disperse dyes as found, for example, in mustard, coffee,
herbal tea, red wine and hot beverages, as well as substances
which destroy or change the color of carpets such as bleaches,
acne medications, drain cleaners, plant food, vomit, urine other
than pet (domestic dog or cat) urine and feces. This warranty