Warranty Guide

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GENERAL WARRANTY EXCLUSIONS
The following are regular changes that carpet may undergo with time and use. Unless specifically stated
in the warranty of your product, all Beaulieu Canada warranties exclude:
Accidents or abnormal use
Carpet which has been subjected to abnormal use and conditions, or abused, will not be covered.
Incidental or consequential damages (including but not limited to water damage from cutting, plumbing,
storm, flood, smoke or fire damage) are also excluded.
Normal changes in carpet appearance
All carpet will change in appearance over time to some degree due to foot traffic. Carpet in heavy traffic
areas will exhibit the most change. Regular maintenance and a good quality cushion will limit these
changes. With age, the tuft tips may gradually lose twist, causing a blooming effect in the carpet. These
changes in carpet appearance are normal characteristics and are not considered as manufacturing
defects:
Crushing
Crushing is the compression of the carpet yarn tufts due to repeated foot traffic or furniture.
Regular use of a vacuum equipped with a beater-bar or brush unit will help keep the pile’s best
appearance.
Matting
Matting is the physical entanglements of the yarn fibers which cause loss of pile thickness. Many
factors can contribute to matting such as; foreign residues agglomerating to the fibers, residue
from spills and/or improper cleaning, oil from bare feet combined with pivoting or shuffling
movements.
Shading, Vacuum Cleaner Marks and Footprints
Cut pile carpet constructions will show impressions. This visual effect is a normal condition it is
the result of light refracting at different angles on the fibers.
Indentations
Furniture and other heavy objects will cause indentations in your carpet. Use of furniture
coasters will help minimize the indentation marks.
Differences in Samples
It is normal that the sample color and texture may slightly differ from the color and texture of the actual
carpet. These Beaulieu Canada warranties do not cover these minor differences.
Commercial Use
Carpet that has been put to commercial use (stores, office or other place of business, etc.) are not
covered by these Beaulieu Canada Warranties.