Warranty Guide

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Beaulieu Canada Residential Warranty Guide

HOMEOWNER OBLIGATIONS

To maintain warranty coverage and ensure fast and easy warranty service, the homeowner is responsible

for the following:

• Keep two square feet (0.2 m

) of excess unused carpet remnant after installation for testing

purposes.

• Keep and be able to provide the original sales receipt or documentation illustrating proof of

purchase and installation date of the carpet.

• Make sure the carpet is installed according to the latest version of the CRI Carpet Installation

Standard.

• Keep the receipts of periodic professional cleaning as proof of maintenance.

• Keep a list of products used to clean the carpet.

PERFORMANCE ASSURANCE WARRANTY

WEAR RESISTANCE WARRANTY

Beaulieu Canada guarantees that with proper care and maintenance (see our Carpet Care Guide and

General Terms & Conditions for details), the pile of your new carpet will not wear more than 10% by weight

from normal foot traffic for the term of the product’s warranty. Wear is defined as countable abrasive

fiber loss and not as a change in appearance, such as crushing or matting. Wear is determined by pile yarn

weight (ounces per square yard) comparisons using mechanical wear simulator testing ASTM D 5252

Hexapod Drum Tester. The carpet must be professionally installed over an underpad which meets

minimum thickness and density requirements and must have proper, adequate care and maintenance.

Lowe’s employs professional, experienced installers to ensure that your carpet is installed properly in your

home to maximize carpet performance and life. See the Warranty General Terms, Conditions and

Limitations for the recommended underpad requirements.

EXCLUSIONS

This warranty excludes carpet installed improperly, carpet on stairs, in high-moisture areas, outdoors, or

areas subject to other than ordinary shoe traffic.

TEXTURE RETENTION WARRANTY

Beaulieu Canada

carpets are warranted against exhibiting abnormal loss of surface texture from normal

residential foot traffic and must retain a texture rating of at least 3.0 for the period of time as specified by

the product’s warranty. The texture of any carpet will change over time, this is a normal characteristic,

especially in higher traffic areas. Texture retention is the ability of the carpet tufts to retain their visible

shape. The performance is measured by the degree of bursting, opening or untwisting of the tufts at the

carpet surface and is evaluated on the CRI TM-101 scale from 5.0 (new or no change) to 1.0 (severe change)

when tested in accordance to ASTM D-5252 standard test method. The carpet must be professionally

installed over an underpad which meets minimum thickness and density requirements and must have

proper, adequate care and maintenance.

EXCLUSIONS

This warranty does not apply to changes in appearance from soiling, from furniture indentation, or shading

and does not apply to carpet on stairs or high moisture areas. Texture change associated with normal

Summary of content (8 pages)

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Beaulieu Canada Residential Warranty Guide HOMEOWNER OBLIGATIONS To maintain warranty coverage and ensure fast and easy warranty service, the homeowner is responsible for the following: • • • • • Keep two square feet (0.2 m2) of excess unused carpet remnant after installation for testing purposes. Keep and be able to provide the original sales receipt or documentation illustrating proof of purchase and installation date of the carpet.
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crushing or matting are not included under the texture retention warranty. Please refer to the Normal Changes in Carpet Appearance on page 6 of this document for more details. GENERAL CONDITIONS FOR STAIN RELATED WARRANTIES These warranties are not a cleaning contract. The consumer must establish and implement a pre-planned preventative maintenance program immediately after installation of the carpet as described in our Carpet Care Guide.
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according to the latest version of the Carpet & Rug Institute (CRI) Carpet Installation Standard and maintained according to Beaulieu Canada's Carpet Care Guide. Stain resistance means the ability of your carpet pile to resist (i.e., minimize or withstand) permanent stains. Cleaning of the affected area should begin immediately upon discovery. The more time that elapses before removal, the more difficult a stain will be to remove.
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"commercial application" shall mean an activity or application engaged in for business purposes, regardless of where such activity or application takes place, including but not limited to, such activity or application taking place in a store, office, warehouse, plant, facility, or other place of business or residential dwelling. Area rugs are not covered under this warranty. Beaulieu Canada will repair or replace the portion of the carpet that does not perform according to its warranties.
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owner is responsible for providing a clear floor area to allow warranty repair work to be carried out without hindrance. WARRANTY PRORATION CHART If Beaulieu Canada reimburses you for your carpet under the terms of these warranties; Beaulieu Canada will credit a percentage of the original carpet purchase price according to the following proration chart and reasonable labor for the removal of the old carpet and the installation cost of the new.
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GENERAL WARRANTY EXCLUSIONS The following are regular changes that carpet may undergo with time and use. Unless specifically stated in the warranty of your product, all Beaulieu Canada warranties exclude: Accidents or abnormal use Carpet which has been subjected to abnormal use and conditions, or abused, will not be covered. Incidental or consequential damages (including but not limited to water damage from cutting, plumbing, storm, flood, smoke or fire damage) are also excluded.
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Filtration soiling Dust, dirt, pollen, cooking vapors and other airborne pollutants may appear as dark lines along walls, vents and doorways. This is usually due to an imbalanced ventilation system that is incapable of removing the volume of air entering the room. The excess air escapes through gaps between floors, walls and doorways. professional cleaning may remove discoloration in affected areas, but the condition will usually return unless ventilation problems are corrected.
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MINIMUM CUSHION REQUIREMENTS Following the minimum cushion requirement will maximize the life of your carpet investment and is a requirement for the terms of this Performance Assurance Warranty. The source of the below chart and descriptions belong to the Carpet Cushion Council. Class 1 Polyurethane foam Rubber Class 2 Density (lbs./ft3) minimum Thickness (inches) minimum Density (lbs./ft3) minimum Thickness (inches) minimum Prime 2.2 0.375 Not recommended for Class 2 Grafted Prime 2.7 0.