Warranty Guide

Page 8 of 8
MINIMUM CUSHION REQUIREMENTS
Following the minimum cushion requirement will maximize the life of your carpet investment and is a
requirement for the terms of this Performance Assurance Warranty. The source of the below chart and
descriptions belong to the Carpet Cushion Council.
Class 1
Class 2
Density
(lbs./ft
3
)
minimum
Thickness
(inches)
minimum
Density
(lbs./ft
3
)
minimum
Thickness
(inches)
minimum
Polyurethane foam
Prime
2.2
0.375
Not recommended for
Class 2
Grafted Prime
2.7
0.250
2.7
0.250
Densified Prime
2.2
0.313
2.7
0.250
Bonded
5.0
0.375
6.5
0.375
Mechanically Frothed
10.0
0.250
12.0
0.250
Rubber
Flat Rubber
18.0
0.220
21.0
0.220
Rippled Rubber
14.0
0.285
16.0
0.330
Class 1: Light and Moderate Traffic such as living, dining, bedrooms, and recreational rooms. Class 2
cushion may be used in Class 1 applications.
Class 2: Heavy Duty Traffic, such as lobbies and corridors in multi-family facilities, and all stair
applications.
This chart illustrates products that meet minimum guidelines. Better grades of carpet cushion than the
minimum suggested are always recommended, when possible, to provide more support and cushioning
for carpet. In areas where heavy use is expected, we suggest using firmer grades of cushion. These areas
include stairways, halls, and areas where heavy furniture is used, such as living rooms and dining rooms.
Softer cushion may be used in bedrooms and lounge areas where use is lighter and a plusher "feel" is
desired.
FILLING A CLAIM
In the unlikely event of a claim, please notify your Lowe’s store where you purchased your carpet. Be
prepared to describe the specific problem and to include a copy of your invoice. Lowe’s will then take the
necessary steps to ensure the claim is looked after and contact Beaulieu Canada’s Claims Department, if
necessary. To ensure fast and easy service, follow the Homeowner Obligations mentioned at the beginning
of this document.
All warranty information in this document is effective as of April 2018