Warranty Guide

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crushing or matting are not included under the texture retention warranty. Please refer to the Normal
Changes in Carpet Appearance on page 6 of this document for more details.
GENERAL CONDITIONS FOR STAIN RELATED WARRANTIES
These warranties are not a cleaning contract. The consumer must establish and implement a pre-planned
preventative maintenance program immediately after installation of the carpet as described in our Carpet
Care Guide.
If stains are saturated and result in wicking, these stains will release with additional recleaning. Wicking is
defined as a reappearance of previously cleaned stains due to moisture transfer from liquid remaining in
carpet backing or padding. Wicking is a normal phenomenon and it is not covered in any Beaulieu Canada
stain warranties.
Claims submitted to Beaulieu Canada under these warranties must include a letter and a receipt from a
professional carpet cleaner describing the affected area and the cleaning procedures applied, with a
statement that the stain could not be removed. In order to invoke these warranties, proper spot cleaning
must have occurred within a reasonable time after a spill occurs. If circumstances do not permit this, then
no later than 72 hours, or within 3 working days after the spill occurs. If after professional cleaning, the
stain is tested and the affected area is found to have a rating of less than 4.0 on the AATCC Grey Scale for
dark color and less than 3.0 for medium to light color, Beaulieu Canada will designate a professional carpet
cleaner to attempt to remove the stain. If the second professional cleaning removes the stain up to the
acceptable rating described above, the consumer must pay for this service. If Beaulieu Canada determines
that the affected area remains unsatisfactory after this second professional attempt at restoration, and
that all warranty conditions have been met, Beaulieu Canada will compensate the owner on a prorated
basis.
STAIN RESISTANCE WARRANTY
Beaulieu Canada warrants that carpet manufactured using 100% solution dyed yarn components will not
permanently stain from substances typically found in homes for the period of time as specified by the
product’s warranty, provided that the carpet is properly installed indoors according to the latest version
of the Carpet & Rug Institute (CRI) Carpet Installation Standard and maintained according to Beaulieu
Canada's Carpet Care Guide.
A stain is defined for the purpose of this warranty as an irreversible localized color change rated less than
4.0 on the American Association of Textile Chemists and Colorists (AATCC) Grey Scale* for evaluating
staining on dark color and less than 3.0 on medium to light color.
*AATCC Grey Scale: 1.0 = most difference; 5.0 = no difference
EXCLUSIONS
This warranty excludes willful damage including burns, water damage and reappearing spots. In addition,
chemical substances that degrade or destroy the carpet fibers are also excluded from warranty coverage.
This warranty applies only to carpet manufactured using 100% solution dyed yarn components.
HOUSEHOLD PET STAINS
Beaulieu Canada warrants that the surface pile of any carpet manufactured with Tryesse Pro
TM
solution
dyed polyester will resist stains from pet (domestic dog or cat) urine, feces and vomit for the period of
time as specified by the product’s warranty, provided that the carpet is properly installed indoors