Use and Care Guide
4
What is required?
The functional role of a carpet is inuenced by carpet construction, ber character-
istics, color selection, installation, traffic load, soiling, and care and maintenance
considerations. To assure you enjoy all the benets your Beaulieu carpet is intended
to provide you throughout its lifetime, and to help promote a healthy indoor
environment, Beaulieu requires the use of carpet care products that are certied by
the Carpet and Rug Institute's (CRI) Seal of Approval (SOA) Program. Spot cleaners,
pre-sprays, in-tank solutions and extractors that are SOA certied have demonstrated
a high level of carpet cleaning performance. Information on these products can
be obtained at www.carpet-rug.org. Claims for staining and soiling will not be
considered if a carpet has not been cleaned following the guidelines listed here,
and maintained using products that carry the CRI SOA certication. A receipt of
professional hot water extraction cleanings is required to show proof of this service.
In the Event of a Claim
What should I do if I have a claim on my carpet?
Claims must be submitted to Beaulieu in writing by the Beaulieu dealer within a rea-
sonable time after discovery of a defect. A Beaulieu claim form must be used, and it
must identify Beaulieu's invoice number, date, carpet style, color, roll number,
yardage, a description of the installation sundries, of alleged defect, and of the exact
location of the installed carpet. If your claim pertains to a maintenance concern, a
copy of your professional carpet cleaning invoice must be submitted to Beaulieu
within thirty (30) days from the date of the service. Beaulieu reserves the right to
inspect and/or test your carpet in the event of a claim.
If you are unable to contact your dealer regarding a warranty claim, or do not receive
a response from them within a reasonable amount of time, please write Beaulieu
at:
Residential After Sales Service
P.O. Box 1248
Dalton GA 30722-1248
What takes place if my claim is authorized?
If Beaulieu determines replacement carpet is necessary and the identical carpet is
not available, or the existing carpet cannot be reasonably repaired, Beaulieu will, at
its sole discretion, provide a carpet of comparable quality, color, and value, or refund
a portion of the original purchase price in the affected room(s) only, to be used
towards the purchase of a new Beaulieu carpet. Under the terms of the limited
warranties, costs associated with replacement carpet and credit refunds are subject
to the usage charges based on the original purchase date and cost, and will be