Beaulieu of America Carpet Care Guide & Warranty Information Bliss By Beaulieu Coronet Hollytex
CONTENTS Selecting Your New Carpet 1 Consumer Obligations 2 Care & Maintenance 5 Stain Removal Guide 8 Bliss Ultimate Home and Hollytex Ultimate Performance Information & Usage Guide 9 Beaulieu Limited Warranties 11 Bliss SoftSense Limited Warranties And Maintenance 15 Warranty Exclusions 19 General Terms And Conditions 21 Consumer Record Of Purchase 22 Usage Guides 23
Selecting Your New Carpet Thank you for allowing Beaulieu® to meet your floor covering needs. Beaulieu’s line of residential carpets are designed by our expert craftsmen to add to the beauty and luxury of your home. To do this, we use only the finest quality of raw materials, and the highest standards of workmanship. This assures us that you will find your new Beaulieu carpet to be beautiful, and equally long lasting.
CONSUMER OBLIGATIONS Our warranties begin on the date of original carpet purchase, and are extended to the original purchaser. Your warranties can be transferred during their duration, unless otherwise stated in this brochure. You must contact Beaulieu at 800-944-2840 prior to transferring your warranties, and provide us with receipts showing you have fulfilled your warranty obligations set forth in this brochure.
authorized Beaulieu dealer’s samples. A complete description of these warranties can be found in this brochure. • Maintain proof of purchase in the form of a bill, invoice, or statement from your dealer showing the Beaulieu style name, style number and date of purchase. • Follow the required steps for regular maintenance of your carpet and use the correct spot cleaning procedures. Maintain receipts as proof of every professional hot water extraction cleaning. • Carpet must be properly installed.
What is required? The functional role of a carpet is influenced by carpet construction, fiber characteristics, color selection, installation, traffic load, soiling, and care and maintenance considerations. To assure you enjoy all the benefits your Beaulieu carpet is intended to provide you throughout its lifetime, and to help promote a healthy indoor environment, Beaulieu requires the use of carpet care products that are certified by the Carpet and Rug Institute's (CRI) Seal of Approval (SOA) Program.
reduced by an amount equal to the usage charge as calculated in the usage guide located in this brochure. In no case will any credit exceed the aggregate sum paid to Beaulieu for the existing carpets. Disposal of existing carpet is the responsibility of the consumer, unless Beaulieu requires it to be returned to the mill. CARE AND MAINTENANCE Why should walk-off mats be used? Soiling, which consists of dirt, dust, and abrasive matter is the greatest threat to carpet.
a healthy environment. It is also a mandatory requirement to maintain your warranty protection. More frequent cleaning may be needed in some cases. If your carpet was manufactured with a stain resistance treatment, Beaulieu recommends the re-application of 3M’s Scotchgard™ Protector where applicable after each professional hot water extraction. For information and assistance in locating a certified Seal of Approval Service Provider, contact the Carpet and Rug Institute (CRI) at www. carpet-rug.org.
Cautions / Warnings • Always pre-test spot cleaners in an inconspicuous area. • Never use bleach-based spot cleaners on any carpet other than our Bliss Ultimate Home, Bliss SoftSense Solution Dyed Polyester and Hollytex Ultimate Performance Solution Dyed Nylon carpets. Also, never use bleach based spot cleaners immediately after using ammonia-based spot cleaners. • Never use solvents near open flames, or in areas that are not adequately ventilated, or apply them directly to your carpet.
STAIN REMOVAL GUIDE Listed below are the most common types of household stains, and recommended spot cleaners and stain removal steps required to properly care for our carpet. Not all stains listed here are covered by your warranty.
BLISS ULTIMATE HOME™ AND HOLLYTEX ULTIMATE PERFORMANCE® Stain Removal Guide & Stain Warranty Why are Bliss Ultimate Home and Hollytex Ultimate Performance carpets different? Bliss Ultimate Home and Hollytex Ultimate Performance carpets are made from very colorfast, PermaSoft® Plus Solution Dyed Nylon. The color is an integral part of PermaSoft Plus Solution Dyed Nylon fibers, making them inherently very stain resistant.
Ultimate Performance / Ultimate Home Usage Guide Replacement In Years 15 Year 15 Year 10 Year 10 Year Stain Warranty Abrasive Wear Texture Retention Fade Warranty Warranty Warranty 7 Year Soil Warranty 1 100% 100% 100% 100% 100% 2 100% 100% 100% 100% 100% 3 100% 100% 100% 100% 100% 4 5 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 6 50% 50% 50% 50% 50% 7 45% 45% 40% 40% 25% 8 40% 40% 30% 30% N/A 9 35% 35% 20% 20% N/A 10 30% 30% 10% 10% N/A 11 25%
BEAULIEU LIMITED WARRANTIES Limited Wear/Durability Warranty What is covered? Beaulieu warrants that when properly installed in compliance with CRI standards, the pile yarn in any area of your carpet will not experience excessive wear during the duration of the warranty period specified on your authorized Beaulieu carpet dealer’s sample.
Limited Residential Stain Warranty and PermaShield Limited Stain Warranty What stains are covered? Beaulieu warrants that when properly maintained, the surface pile of your carpet will offer improved stain resistance properties against common household food and beverage substances for the warranty period specified on your authorized Beaulieu carpet dealer’s sample compared to similar untreated carpet, under normal use for the warranty period specified.
service. If a pet urine stain remains, you are required to call your dealer within seven (7) days after you have attempted to spot clean your carpet using the recommended removal tips. Your dealer will contact the dedicated phone line at 800-550-6033 for further spot cleaning recommendations. Urine from other than pets is not covered by this warranty.
LuxuryBac® 10 Year Limited No-Wrinkle Warranty What is warranted? Beaulieu warrants that when properly installed over the required carpet cushion, and in accordance with CRI Carpet Installation Standard, your LuxuryBac® carpet will remain free of wrinkles and buckles after installation under normal indoor use for a period of ten (10) years. If your LuxuryBac® carpet buckles and wrinkles after proper installation, Beaulieu will pay reasonable labor costs for re-stretching the affected area(s).
How do I care for my indoor/outdoor carpet? Beaulieu recommends the use of conventional hot water-extraction cleaning to maintain your carpet. Because your indoor/outdoor carpet is made from very colorfast Olefin (polypropylene) fiber it can be cleaned using a 50/50 bleach water solution when conventional hot water extraction cleaning is not satisfactory.
for features that include durability, resiliency, stain resistance, texture retention, soft and luxurious “hand” and warm and exciting new colors. Our line of Bliss SoftSense Nylon carpets is protected against stains and soiling by the addition of 3M’s Scotchgard™ Stain and Soil Protector. Our line of Bliss Soft Sense™ Solution Dyed Polyester carpets provides inherent and permanent stain resistance superior to all other fibers. Unlike derivatives of P.E.T.
Bliss SoftSense Solution Dyed Polyester Cleaning and Maintenance How do I clean my Bliss SoftSense Solution Dyed Polyester carpet? Although our SoftSense Solution Dyed Polyester has excellent inherent stain resistance features unmatched by other fibers, prompt, proper spot cleaning using our recommended guidelines and spot cleaning solutions described in this brochure will extend the beauty of your carpet.
Bliss SoftSense Solution Dyed Polyester and SoftSense Nylon Limited Durability Warranty What is covered? Your Bliss SoftSense carpet will not experience excessive wear for the duration of the warranty period specified on your dealer’s sample.
Bliss SoftSense Solution Dyed Polyester and SoftSense Nylon Limited Lifetime Soil Resistant Warranty What is covered? Beaulieu warrants that your Bliss SoftSense Solution Dyed Polyester and SoftSense Nylon carpet will not show a noticeable change in color resulting from dry soil that cannot be removed using the recommended carpet cleaning and maintenance procedures listed in this brochure. Proper vacuuming and cleaning will enable your carpet to be cleaned more thoroughly.
commercial facilities, and in other than owner-occupied residences, including rental property, daycare facilities, and in-home businesses, damage resulting from improper installation, improper maintenance (which will accelerate changes in appearance), pets, abnormal use, or abuse, by smoke, fire, water intrusion, by athletic equipment, by shoes with cleats and spikes, or by chairs equipped with roller casters, and the installation of carpet used for any reason other than normal foot traffic in an owner-occupi
itation of incidental and consequential damages. These limited warranties provide you with specific legal rights which may exist or vary from state to state. Except for these rights, the remedies provided under our limited warranties state and set forth the limit of Beaulieu’s obligations. General Terms and Conditions Of Your Beaulieu Of America Limited Warranties There are no express or implied warranties that extend to sales outside the United States.
Consumers Record Of Purchase & Installation Information Note: This form is for your records. Please fill out with your authorized Beaulieu dealer and keep a copy of it along with copies of your original sales receipt and cleaning receipts in the event of a claim.
Lifetime Limited Usage Guide 100 % of the original invoice cost for claims submitted within five (5) years. 50 % of the original invoice cost for claims submitted between years six (6) and ten (10). 25 % of the original invoice cost for claims submitted between years eleven (11) and fifteen (15). 10% of the original invoice cost for claims submitted anytime after fifteen (15) years.
Claims Adjustment Terms: For non-user related claims, adjustments will be limited to claims presented to Beaulieu by Customer in writing within sixty (60) days from the date of Beaulieu’s shipment as indicated by the date on the invoice. Beaulieu claim forms must be used. Claims must identify invoice number and date, style number and color, roll number, yardage involved, alleged defect and location of carpet.
www.blissflooring.com Beaulieu® of America, Bliss by Beaulieu™, Bliss by Beaulieu® SoftSense™, Coronet®, Hollytex®, Ultimate Home™, LuxuryBac®, Magic Fresh®, Permashield®, and PermaSoft® Plus are registered trademarks of Beaulieu Group LLC.
