Use and Care Guide

13
What is not covered?
Excluded from this warranty are stains caused by any non-food and
non-beverage substances, including, but not limited to oil, grease,
bleaches, exposure to very hot substances that can alter carpet dyes,
paints, vomit, urine, medicines, and products containing benzoyl per-
oxide. Wicking, which is dened as the reappearance of stains that have
been previously cleaned, is not covered.
Your carpet is protected by Scotchgard™ Protector. A toll free 800-550-
6033 phone number is dedicated to assist you with carpet care and stain
removal needs, and to obtain related warranty service. is warranty is
void if you do not follow the procedures outlined in this brochure. No
claim will be considered if you cannot provide receipts as proof of pro-
fessional hot water extraction cleaning performed every 18 months,
starting from the date of your original carpet purchase. e replacement
carpet is not covered by this stain warranty.
Lifetime “No Exclusions” Stain Warranty
for Solution Dyed Polyester
What is covered?
Your carpet has been specically engineered to provide you with excep-
tional stain resistance against all permanent stains, with no exclusions,
including pet urine. is warranty requires you to clean your carpet as
outlined elsewhere in this brochure.
Your carpet is protected by Scotchgard™ Protector. A toll free 800-550-
6033 phone number is dedicated to assist you with carpet care and stain
removal needs, and to obtain related warranty service. No claim will be
considered if you do not have receipts as proof of professional hot water
extraction cleaning performed at least once every 18 months, starting
from the date of original purchase. Failure to do so voids these war-
ranties. Carpet that was not installed by a certied professional carpet
installer and in compliance with the CRI Carpet Installation Standard
is also excluded. e replacement carpet is not covered under this stain
warranty.
Lifetime Limited Stain Warranty Including Pet Urine
What is covered?
Your carpet is warranted against all common food and beverage sub-
stances and pet urine stains for the lifetime of your carpet. is warranty
requires you to clean your carpet as outlined elsewhere in this warranty.
If a spot or stain remains aer spot cleaning, you are required to contact
a professional carpet cleaner and allow them to attempt spot cleaning
before you can le a claim under this warranty.