Use and Care Guide

Claims Adjustment Terms: For non-user related claims, adjustments

will be limited to claims presented to Beaulieu by Customer in writing

within sixty (60) days from the date of Beaulieu’s shipment as indicated

by the date on the invoice. Beaulieu claim forms must be used. Claims

must identify invoice number and date, style number and color, roll

number, yardage involved, alleged defect and location of carpet. Adjust-

ments will be contingent upon Beaulieu’s examination of the product

and a determination that the product was defective at the time it was

originally shipped to Customer. Beaulieu will only examine claims that,

at the time the claim is made, are based on an alleged manufacturer’s

defect that IS NOT a result of improper selection or application, im-

proper installation, improper maintenance or cleaning, abuse or alter-

ation, or accident or negligence in the use, storage, handling or

transportation of the product. Returns are made only upon written au-

thorization by Beaulieu. Beaulieu shall not be liable for packing and

labor costs in connection with the return of products or for labor or

other costs involved in site preparation or product installation or re-

moval.

CUSTOMER’S EXCLUSIVE REMEDY FOR DEFECTIVE PROD-

UCTS, OR FOR ANY EXPRESS WARRANTY, SHALL BE LIMITED,

AT BEAULIEU’S OPTION, TO REPAIR, REPLACEMENT, OR

CREDIT FOR ALL OR AN EQUITABLE PORTION (NOT TO EX-

CEED THE PRICE PAID BY CUSTOMER FOR PRODUCTS) OF THE

AMOUNT(S) CUSTOMER PAID BEAULIEU. BEAULIEU RESERVES

THE RIGHT TO SELECT THE METHOD OF ADJUSTMENT AND

TO MAKE A REASONABLE USAGE CHARGE FOR INSTALLED

CARPET. NO REMEDY WILL BE PROVIDED FOR A PRODUCT

CONTAINING VISIBLE DEFECTS THAT IS CUT AND INSTALLED,

UNLESS BEAULIEU GAVE WRITTEN AUTHORIZATION FOR IN-

STALLATION.