www.beaulieuflooring.com Beaulieu® of America, Bliss by Beaulieu™, Bliss by Beaulieu® SoftSense™, Bliss by Beaulieu Indulgence, Coronet®, Hollytex®, Ultimate Home™, Magic Fresh®, Permashield®, PermaSoft® Plus, Serenity, Hollytex Ultimate Performance and Wrinkle Guard are registered trademarks of Beaulieu Group LLC.
Carpet Care Guide & Warranty Information Bliss • Beaulieu Coronet • Hollytex
CONTENTS Selecting Your New Carpet 1 Consumer Obligations 2 Care & Maintenance 5 Beaulieu Limited Warranties 10 Warranty Exclusions 20 Consequential & Incidental Damages 20 Implied Warranties 20 General Terms And Conditions 20 Consumer Record Of Purchase 23 Usage Guides 24
SELECTING YOUR NEW CARPET ank you for allowing Beaulieu® to meet your floor covering needs. Beaulieu’s line of residential carpets are designed by our expert crasmen to add to the beauty and luxury of your home. To do this, we use only the finest quality of raw materials, and the highest standards of workmanship. is assures us that you will find your new Beaulieu carpet to be beautiful, and equally long lasting.
CONSUMER OBLIGATIONS Our warranties begin on the date of original carpet purchase, and are extended to the original purchaser. Your warranties can be transferred during their duration, unless otherwise stated in this brochure. You must contact Beaulieu at 800-944-2840 or tek.services@ beaulieugroup. com prior to transferring your warranties, and provide us with receipts showing you have fulfilled your warranty obligations set forth in this brochure.
ized Beaulieu carpet dealer the warranties extended to you with the carpet you have selected. Our warranties and their duration are listed on the back of your authorized Beaulieu carpet dealer’s samples. A complete description of these warranties can be found in this brochure. • Maintain proof of purchase in the form of a bill, invoice, or statement from your dealer showing the Beaulieu style name, style number and date of purchase.
What is required? e functional role of a carpet is influenced by carpet construction, fiber characteristics, color selection, installation, traffic load, soiling, and care and maintenance considerations. To assure you enjoy all the benefits your Beaulieu carpet is intended to provide you throughout its lifetime, and to help promote a healthy indoor environment, Beaulieu requires the use of carpet care products that are certified by the Carpet and Rug Institute's (CRI) Seal of Approval (SOA) Program.
chase of a new Beaulieu carpet. Under the terms of the limited warranties, costs associated with replacement carpet and credit refunds are subject to the usage charges based on the original purchase date and cost, and will be reduced by an amount equal to the usage charge as calculated in the usage guide located in this brochure. In no case will any credit exceed the aggregate sum paid to Beaulieu for the existing carpets.
How do I deep clean my carpet? Hot-water extraction cleaning by a certified professional carpet cleaner following the IICRC S100 Standard Reference Guide for Professional Cleaning, and using Carpet and Rug Institute (CRI) Seal of Approval (SOA) products and equipment every twelve (12) to eighteen (18) months is a requirement to maintain your warranty protection and will prolong the life of your carpet and help maintain a healthy environment. More frequent cleaning may be needed in some cases.
cloth towels. Some stains require the use of professional spot cleaning. If the spot cleaning methods outlined do not satisfactorily remove the stain you are required to have the spot professionally spot cleaned. is is your responsibility. If the spot cannot be removed by professional spot cleaning please contact Technical Services at 800-944-2840 or tek.services@beaulieugroup.com. Cautions / Warnings • Always pre-test spot cleaners in an inconspicuous area.
Step 7 – Ammonia and water - Mix 2 tablespoons of household ammonia with 1 cup water. Follow spot cleaning by blotting with clear water using a white terry cloth towel. Step 8 – Nail Polish Remover with Acetone Step 9 – Vacuum Listed below are the most common types of household stains, and recommended spot cleaners and stain removal steps required to properly care for our carpet. Not all stains listed here are covered by your warranty.
Solution Dyed Polyester Spot Cleaning How do I clean my Solution Dyed Polyester carpet? Although our Solution Dyed Polyester has excellent inherent stain resistance features unmatched by other fibers, prompt, proper spot cleaning using our recommended guidelines and spot cleaning solutions described in this brochure will extend the beauty of your carpet.
color is an integral part of PermaSo Plus Solution Dyed Nylon fibers, making them inherently very stain resistant. Always begin by using the spot cleaning solutions listed in this brochure. For more stubborn stains, you may use a 50/50 solution of bleach and water (see warning section). e use of this cleaning solution is dramatically different from those used on other carpet fibers and will not damage your Bliss Ultimate Home or Hollytex Ultimate Performance carpet.
Limited Texture Retention Warranty What is covered? Beaulieu warrants that your carpet will not exhibit abnormal texture loss resulting from normal foot traffic during the warranty period specified on your authorized Beaulieu carpet dealer’s sample . When properly installed using carpet cushion meeting our requirements, and properly maintained as specified, texture retention is the ability of carpet tus to retain a normal amount of their visible size, shape and orientation.
Indulgence Warranties, Consumer Obligations, Limited Warranties, Warranty Exclusions, Implied Warranties, Consequential and Incidental Damages and the Spot Removal Guide found elsewhere in this brochure (refer to table of contents for location).
What is not covered? Excluded from this warranty are stains caused by any non-food and non-beverage substances, including, but not limited to oil, grease, bleaches, exposure to very hot substances that can alter carpet dyes, paints, vomit, urine, medicines, and products containing benzoyl peroxide. Wicking, which is defined as the reappearance of stains that have been previously cleaned, is not covered. Your carpet is protected by Scotchgard™ Protector.
What is not covered? Excluded from this warranty are stains caused by any non-food and non-beverage substances, including, but not limited to oil, grease, bleaches, exposure to very hot substances that can alter carpet dyes, paints, vomit, medicines, and products containing benzoyl peroxide. Wicking, which is defined as the reappearance of stains that have been previously cleaned is not covered. Your carpet is protected by Scotchgard™ Protector.
that cannot be removed using the recommended carpet cleaning and maintenance procedures listed in this brochure, or provided otherwise by Beaulieu for the warranty period specified on your authorized Beaulieu carpet dealer’s sample. All carpet can appear to change color due to dry soil accumulation. Noticeable color change is defined as a change greater than a rating of three (3) using the standardized AATCC Evaluation Procedure 1 and Gray Scale for Color Change Standardized Rating Scale, or equivalent.
Limited Fade Resistance Warranty What is warranted? Beaulieu warrants that your indoor carpet will not fade due to sunlight exposure, or from normal atmospheric conditions resulting in a noticeable color change more than one (1) unit on the AATCC Gray Scale for the warranty period specified on your authorized Beaulieu carpet dealer’s sample. Window treatments, curtains, blinds, shades, shutters, etc., are recommended to help prevent fading.
complete list of warranty exclusions please see the section “Warranty Exclusions, What Is Not Covered?” Indoor/Outdoor Limited Wear and Fade Warranties What is covered? Beaulieu warrants that when our Indoor/Outdoor carpets are properly installed in an owner occupied residence, they will not wear more than 10% due to fiber loss under normal use, or exhibit ultra violet degradation of the fibers (also referred to as fade) to the carpet’s backing as a result of sunlight exposure during the duration of the wa
What is not covered? Carpet that was not installed by a certified professional carpet installer and in compliance with the CRI Carpet Installation Standard is also excluded. is warranty excludes costs associated with labor, including but not limited to on-site preparation, installation, removal, handling, and disposal of existing carpet, carpet pad, and all other installation sundries, and moving furniture and floor fixtures.
Carpet stain claims are limited to one (1) replacement and replacement carpet is not covered under the stain warranty. To maintain your warranty rights, you must comply with all installation and carpet care maintenance requirements set forth in this brochure. Failure to comply with the warranty requirements in this brochure voids these warranties. No claim will be considered if you fail to maintain a list of all products you have used to clean your Bliss Indulgence carpet.
For more warranty information refer to sections: Consumer Obligations, Limited Warranties, Warranty Exclusions, Implied Warranties, Consequential and Incidental Damages and the Spot Removal Guide found elsewhere in this brochure (refer to table of contents for location). OTHER WARRANTIES Beaulieu carpets may include warranties that are carried by other stain and fiber manufacturers.
shading, pooling, and watermarking, and carpet used as rugs, mats, and runners. Unless otherwise specified by Beaulieu, cost associated with on-site preparation, restoration, carpet installation, removal and disposal of existing carpet, required sundries, extra handling, and the removal and re-installation of fixtures and furnishings are also excluded.
discretion, provide a carpet of comparable quality, color, and value, or refund a percentage of the original purchase price reduced in an amount based on our usage charge, as calculated in the Usage Guide located in this brochure, and the amount of carpet we have authorized to be credited. We are not required to provide replacement carpet with a matching dye lot to non-affected carpet in other areas.
Consumers Record Of Purchase & Installation Information Note: is form is for your records. Please fill out with your authorized Beaulieu dealer and keep a copy of it along with copies of your original sales receipt and cleaning receipts in the event of a claim.
Note: Unless otherwise noted, all warranties are pro-rated. Lifetime Limited Usage Guide • 100% of the original invoice cost for claims submitted within five (5) years. • 50% of the original invoice cost for claims submitted between years six (6) and ten (10). • 25% of the original invoice cost for claims submitted between years eleven (11) and fieen (15). • 10% of the original invoice cost for claims submitted anytime aer fieen (15) years.
BL ISS I ND U LGEN C E 25 Y E AR USAG E G U I D E Replacement In Years Percentage Replacement In Years Percentage 1 100% 14 30% 2 100% 15 27.5% 3 100% 16 25% 4 100% 17 22.5% 5 100% 18 20% 6 50% 19 17.5 7 47.5% 20 15% 8 45% 21 12.5% 9 42.5% 22 10% 10 40% 23 7.5% 11 37.5% 24 5% 12 35% 25 2.5% 13 32.
ULTIM AT E PE R FORMA N CE /U LT I MAT E H OM E U SAG E G U ID E RE P L AC E ME NT IN Y EA RS In Years 15 Year Stain Warranty 15 Year Abrasive Wear Warranty 10 Year Texture Retention Warranty 10 Year Fade Warranty 7 Year Soil Warranty 1 100% 100% 100% 100% 100% 2 100% 100% 100% 100% 100% 3 100% 100% 100% 100% 100% 4 100% 100% 100% 100% 100% 5 100% 100% 100% 100% 100% 6 50% 50% 50% 50% 50% 7 45% 45% 40% 40% 25% 8 40% 40% 30% 30% N/A 9 35% 35% 20% 20%
Claims Adjustment Terms: For non-user related claims, adjustments will be limited to claims presented to Beaulieu by Customer in writing within sixty (60) days from the date of Beaulieu’s shipment as indicated by the date on the invoice. Beaulieu claim forms must be used. Claims must identify invoice number and date, style number and color, roll number, yardage involved, alleged defect and location of carpet.
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