Use and Care Guide
4
What is required?
e functional role of a carpet is inuenced by carpet construction, ber
characteristics, color selection, installation, traffic load, soiling, and care
and maintenance considerations. To assure you enjoy all the benets
your Beaulieu carpet is intended to provide you throughout its lifetime,
and to help promote a healthy indoor environment, Beaulieu requires
the use of carpet care products that are certied by the Carpet and Rug
Institute's (CRI) Seal of Approval (SOA) Program. Spot cleaners, pre-
sprays, in-tank solutions and extractors that are SOA certied have
demonstrated a high level of carpet cleaning performance.
Information on these products can be obtained at www.carpet-rug.org.
Claims for staining and soiling will not be considered if a carpet has not
been cleaned following the guidelines listed here, and maintained using
products that carry the CRI SOA certication. Your carpet must also be
professionally cleaned every twelve (12) to eighteen (18) months to
maintain your warranty. A receipt of professional hot water extraction
cleanings is required to show proof of this service.
In the Event of a Claim
What should I do if I have a claim on my carpet?
Claims must be submitted to Beaulieu in writing by the Beaulieu dealer
within a reasonable time aer discovery of a defect. A Beaulieu claim
form must be used, and it must identify Beaulieu's invoice number, date,
carpet style, color, roll number, yardage, a description of the installation
sundries, of alleged defect, and of the exact location of the installed car-
pet. If your claim pertains to a maintenance concern, a copy of your
professional carpet cleaning invoice must be submitted to Beaulieu
within thirty (30) days from the date of the service. Beaulieu reserves
the right to inspect and/or test your carpet in the event of a claim. If you
are unable to contact your dealer regarding a warranty claim, or do not
receive a response from them within a reasonable amount of time,
please write Beaulieu at:
Beaulieu Residential Claims Dept.
P.O. Box 1248
Dalton GA 30722-1248
What takes place if my claim is authorized?
If Beaulieu determines replacement carpet is necessary and the identical
carpet is not available, or the existing carpet cannot be reasonably re-
paired, Beaulieu will, at its sole discretion, provide a carpet of compa-
rable quality, color, and value, or refund a portion of the original
purchase price in the affected room(s) only, to be used towards the pur-