Use and Care Guide

also excluded. Failure to properly maintain your carpet as outlined in this brochure will void your warranties.
*Note: All Lifetime Limited Warranties are defined as the length of time the carpet or modular carpet tile remains installed in the original location, and is
owned by the original purchaser. These warranties are pro-rated, and are not transferable.
In the Event of a Claim
Claims must be submitted to Beaulieu® in writing by the Beaulieu® carpet dealer within a reasonable time after discovery of a defect. A Beaulieu® claim
form must be used, and it must identify Beaulieu's® invoice number, date, carpet style, color, roll number, yardage, a description of the installation
sundries, of the alleged defect, and of the exact location of the installed carpet. If your claim pertains to a maintenance concern, a copy of your
professional hot water extraction carpet cleaning receipts must be submitted to Beaulieu®.
Beaulieu® reserves the right to inspect and/or test your carpet in the event of a claim. If we determine your claim is valid, we will choose at our sole
discretion to either pay to repair or replace the defective carpet (only) with the same carpet, or with as close as possible comparable carpet in our product
line, which will be based on what we determine comparable carpet to be. We are not required to replace non-defective carpet in other rooms, or to
replace defective carpet with carpet of the same dye lot as the existing carpet. Disposal of existing carpet is the responsibility of the consumer, unless
Beaulieu requires it to be returned to the mill. Claims requiring replacement carpet or credit refunds are subject to the usage charges based on the
original date, and the aggregate sum paid to Beaulieu, and will be reduced by an amount equal to the usage charge as calculated in the usage guide
located in this brochure.
If Beaulieu, at its sole discretion, determines your carpet has defects that cannot be reasonably repaired; a credit will be issued to your carpet dealer
equal to the dealer’s original purchase price of the carpet in the affected room(s) only, which must be used towards the purchase of Beaulieu® carpet for
replacement. In no case will this credit exceed the aggregate sum paid to Beaulieu. Costs associated with labor, including but not limited to installation,
on-site preparation, removal and disposal of existing carpet, installation sundries, and for moving, storing, and reinstalling furniture and floor fixtures are
specifically excluded.
If you are unable to contact your dealer, or do not receive a response from them please write Beaulieu at:
Beaulieu Residential Claims Dept.
P.O. Box 1248
Dalton GA 30722-1248
CONSEQUENTIAL AND INCIDENTAL DAMAGES
BEAULIEU HEREBY EXCLUDES ANY AND ALL CONSEQUENTIAL AND INCIDENTAL DAMAGES UNDER OUR LIMITED WARRANTIES,
INCLUDED, BUT NOT LIMITED TO ANY TYPE LOSSES, EXPENSES, INCLUDING LOST PROFITS AND PUNITIVE DAMAGES, OR DAMAGES
OTHER THAN TO THE CARPET ITSELF THAT MAY ARISE OR RESULT DIRECTLY, OR INDIRECTLY, FROM THE CARPET.
IMPLIED WARRANTIES
NO IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE EXTEND
BEYOND THE SPECIFIC LIMITED WARRANTY FOR A PARTICULAR WARRANTY PROVIDED. Implied warranties refer to warranties the law
presumes are those provided by the seller, even though they are not set forth in writing. PLEASE NOTE: Some states do not allow limitations on the
duration of implied warranties, or the exclusion or limitation of incidental and consequential damages. These limited warranties provide you with specific
legal rights which may exist or vary from state to state. Except for these rights, the remedies provided under our limited warranties state and set forth the
limit of Beaulieu’s obligations.
General Terms and Conditions of Your Beaulieu of America Limited Warranties
There are no express or implied warranties that extend to sales outside the United States and Canada. The liability of Beaulieu under our limited
warranties shall not exceed the cost of repair or replacement of the affected carpet area extending to the nearest wall, doorway, or entrance. We reserve
the right to inspect and test the carpet, as well as the right to attempt to correct any defect prior to the carpet being removed replaced, or offering a
settlement. If we determine replacement carpet is necessary, and the identical carpet is not available, we will, at our sole discretion, provide a carpet of
comparable quality, color, and value, or refund a percentage of the original purchase price reduced in amount based on our usage charge, as calculated
in the Usage Guide located in this brochure, and the amount of carpet we have authorized to be credited. We are not required to provide replacement
carpet with a matching dye lot to non-affected carpet in other areas. In no case shall credit exceed the aggregate sum paid to Beaulieu for the affected
carpet in the form of a credit that will be good only toward the purchase of Beaulieu® carpet. There will be no cash payments. We are not responsible for
incidental or consequential damages. Some states do not permit the exclusion or limitation of consequential damages, so these exclusions or limitations
may not apply to you. These limited warranties give you specific legal rights. And you may also have rights which vary from state to state. All Beaulieu®
carpets are intended for use as floor covering only, and are not warranted or recommended for any other purpose. For more information please contact
Technical Services at 800-944-2840 or [e-mail].
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