Warranty

HRF.PTO.4.22.2013
Please follow these steps to obtain an RMA number:
•For end user customers, submit an RMA# request online at: corsair.force.com.
1. A valid proof of purchase is required for RMA processing (i.e. receipt, invoice, copy of credit
card statement).
2. To request an Express or Advanced RMA, a valid credit card must be provided to secure the
new replacement unit for shipping prior to Corsair receiving the defective unit.
•For business to business (B2B) / Direct customers of Corsair: complete the RMA request form
and return it to [e-mail].
Please Note:
The lot codes on each module returned as a kit must be identical. If the lot codes do not match,
the modules will be received and replaced as separate modules.
RMA Return Addresses
We have multiple RMA receiving locations worldwide. Your RMA confirmation will specify the
specific return address you must use when sending your RMA package. This will be your
standard return location and should not be changed without prior approval from Corsair. Any
packages received at an unauthorized location may be refused and returned to the sender at the
sender’s expense.
Products Lost or Damaged During Transit
The original packaging material should be used to pack the product for return; if the original
packaging is not available, you should use packing materials that provide the same or greater
protection to the product. All packages that arrive with any external damage or appear
inadequately packed will be refused and returned to the sender at the sender’s expense. Corsair is
not responsible for damage incurred during shipping to our RMA receiving locations.
You should select a return shipping method that provides tracking information. Corsair is not
responsible for lost or misdirected packages.
RMA Processing
•Corsair will perform a visual inspection of the package before acceptance to ensure there was no
visible damage during transit which could affect the product being returned.
•All products received go through individual visual inspection to ensure the products are genuine
Corsair products with all applicable labels intact and free of physical damage/abuse.
•We also confirm the RMA#, which should be noted on the outside of the package.
•Packages with damage or that do not have a valid, unique RMA# clearly marked on the exterior
will be returned to sender at the sender’s expense.