Instruction Manual CORTELCO 8012 Cordless Telephone Set / DECT 6
Table of Contents Why VoiceManagerSM with Cortelco Phones?......................................................... 2 Cortelco 8012 Cordless Set Features....................................................................... 3 Telephone Set Part Identification.............................................................................. 4 Installation — Line and Power Connection............................................................... 6 DSL Interference.................................................
Cortelco 8012 / Cordless Telephone Set / DECT 6 Why VoiceManagerSM with Cortelco Phones? • Total cost of ownership savings with Cox • Total flexibility to meet your business needs • One vendor to call to support voice and equipment needs • Cox Business VoiceManager has more features than most phone systems • VoiceManager features are NETWORK-BASED - Can be accessed from anywhere (Voice Portal and My Account control) - Most features can be controlled from the sets with /# codes (see page 18) - Customer benef
Cortelco 8012 Cordless Set Features • Interference-free Communication 1.
8012 Telephone Set Part Identification Ear Piece Down/ Phone Book Key Handset Icons New Call: One or more calls have been received. MSG Waiting: One or more voice messages have been received. Off Hook: The line is in use. Speakerphone: Speakerphone function is in use. Alarm: The alarm is activated. Signal: One or more voice messages have been received. Battery: Shows battery charge level. Key Pad Lock: Key pad is locked.
Charge Pins Base Rear and Bottom Views Phone Line Jack Power Jack Page Button 6
Installation — Line and Power Connection 1. Connect the phone line cord to the telephone line jack in the base. Connect the other end of the line cord to a telephone outlet. 2. Connect the AC power adapter to the base power jack. Plug the AC power adapter into an AC outlet.
Battery Installation 1. Two rechargeable Ni-MH AAA size batteries come with the 8012. These must be installed before use. 2. Slide the battery cover in the direction shown and remove. 3. Install the batteries as shown. Care MUST be taken to install in the correct polarity. The 8012 may be damaged if batteries are inserted in the incorrect polarity. 4. Reinstall the battery cover. 5. Replace the batteries when they fail to return to a full charge after recharging. Use only Ni-MH rechargeable batteries.
Key Descriptions Dial/Speaker Key: Used to place or answer a call. If pressed during a call, activates the speakerphone. End Key: End a call. If pressed and held, handset will power off. Left/Right Soft Key: Performs the function indicated by the text immediately over it in the display. *Key: Press and hold to lock the key pad. Navigation Keys Up/CID Key: Scrolls up through list and menu options. Increases the receiver or speakerphone volume during a call. Enters the CID (Caller ID book).
Basic Functions Making a Call 1. Remove the handset from the base and press 2. Dial the telephone number. Making a Call – Standby Mode 1. Enter the telephone number (up to 32 digits). Use Use the Erase soft key to correct mistakes. 2. Press to dial the number. . to enter a pause. Receiving a Call When a call is received, the IN USE indicator on the base will blink. Normally, the caller’s phone number will be displayed. If the caller cannot be identified, only the NEW CALL information will display. 1.
Basic Functions (cont’d) Message Waiting • If a voice message is received, the display will show the icon and “MSG WGT ON”. • To deactivate the icon, press the key in standby mode, then press and hold the 4 key. Finally, press to return to standby mode. “MSG WGT ON”. Ringer Settings Perform the following steps to change the ringer tone or volume. These settings can apply to either external calls (from the telephone company) or internal calls (from other handsets registered to the same base). 1.
Redial Book The 8012 can also retrieve the last 10 numbers dialed and redial them. 1. Press or to scroll through the list of numbers until the desired number is displayed. 2. Press to dial the number. Redial Book Options Redial Book Options allow a number to be added to the phone book or deleted from the redial book. 1. Press the REDIAL soft key in standby mode. 2. Press or to scroll through the list of numbers until the desired number is displayed. 3.
Basic Functions (cont’d) Dial from CID Follow the steps for reviewing Caller ID Records. When the desired number is displayed, press to dial. Add CID Number to Phone Book (PB) 1. Press the MENU soft key. 2. Using the SELECT soft key, choose the CID Book. 3. Use or to review the numbers. 4. When the desired number is displayed, press the MENU soft key to enter the ADD to PB menu. 5. Press the SELECT soft key. A prompt for the name will appear. 6. Enter the name and press the NEXT soft key. 7.
Caller ID on Call Waiting This service allows the number of a calling party to be displayed while on another call. When the number of the second caller is displayed, press the FLASH soft key to answer. To return to the first caller, press the FLASH soft key. Key Lock Activating this feature causes the key pad to be disabled, but allows calls to be answered. • To lock keys in the standby mode, press until the display shows HS LOCKED. The key icon will also appear.
Basic Functions (cont’d) Handset Name The 8012 handset can be given a name. This is useful if more than one handset is registered to a base. To set the handset name: 1. Press the MENU soft key. 2. Press or repeatedly to choose HS SETTINGS. 3. Press the SELECT soft key. 4. Use or to choose HS NAME. 5. Press the SELECT soft key. 6. Enter the name (up to 12 characters) using the key pad. Use the ERASE soft key to correct any mistakes. 7. Press the SAVE soft key. 8.
Hands-free/Speakerphone During a call, the speakerphone may be activated: • To activate Hands-free, press . The will appear in the display. • To deactivate Hands-free, press again. The will disappear in the display. Caution: Be sure the speakerphone is deactivated before putting the handset near your ears. Phone Book Character Map Characters are entered by pressing the key pad. The chart below shows the characters that are generated by repeatedly pressing the keys.
Format/Setting Date and Time 1. Press the MENU soft key. 2. Press or repeatedly to choose HS SETTINGS. 3. Press the SELECT soft key. 4. Use or to choose Date and Time Menu. 5. Press the SELECT soft key. 6. Use or to choose Date Format or Time Format. 7. Press the SAVE soft key. 8. Press or to select Date Format (DD-MM/MM-DD) or the Time Format (12 HOUR/24 HOUR). Enter the current Date/Time with the key pad. Time must be entered in 24-hour format even if the display is set for 12-hour format. 7.
VoiceManager – Feature Descriptions SM Call Forward Activation 1. Lift telephone handset. Press the assigned code (ex. *72). 2. Enter phone number to which calls will be forwarded. 3. Replace telephone handset. The Call Forwarding Always service is on. Call Forward Deactivation 1. Lift telephone handset. Press the assigned code (ex. *73). 2. Replace telephone handset. The Call Forwarding Always service is off. For Call Forward Always, Busy and No Answer, use above.
VoiceManager — Most Frequently Used Features SM Feature Access Codes lists the star codes for services you have. To activate a service, hit the “ ” key and the number followed by the “#” key. Some require additional information such as a phone number, but you are prompted for that information. * You cannot change your feature access code.
Voice Portal Access the VoiceManager Voice Portal from any phone. The Voice Portal allows you to make changes to your call forwarding and initiate outbound calls that appear to originate from your office. First Time Setup 1. Initial setup must be done from your VoiceManagerSM telephone line. 2. Dial 9999# to reach the Voice Portal from your office. 3. When prompted, set up your pass code and record your name. 4. Follow the prompts to set up call forwarding, change your status manager or initiate a call.
Troubleshooting Guide Phone Does Not Operate 1. Power adapter is disconnected. 2. Line cord is disconnected at telephone outlet or at telephone. Test the telephone in a different wall jack. If it works, the first jack may be defective. 3. Batteries are discharged. 4. Batteries are improperly installed. Blank Screen 1. Batteries are discharged. 2. Batteries are improperly installed. 3. Handset is turned off. Short Battery Life 1. Base charging contacts are dirty or damaged. 2. Wrong type of batteries used.
coxbusiness.com Customer Care – 623-322-2000 Please refer to the Cortelco Owner’s Instruction Manual that came with your phone for Important Safety Instructions, FCC Information, Telephone Repair and Limited Warranty Information. 22 Service and features not available in all areas. Some features may incur local usage charges in certain markets. Long distance rates will vary. Telephone modem equipment required.
