Use and Care Manual

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outbid
[e-mail]
WELCOME
Thank you for purchasing the OUTBID product. All OUTBID products are manufactured with great care and are
CE, CB, ETL certified. In addition, they are tested and inspected strictly prior to shipment to ensure product
quality and safety.
OUTBID is committed to providing you with the best product and service. Your satisfaction is OUTBID's priority. If
any questions, please contact Technical Service Department at:
[e-mail]
CUSTOMER SERVICE
To service you effectively, please contact us and be ready to provide information as listed in "REQUIRED
INFORMATION” below if there is any problem.
Do not just enter “no good”, “it didn't work” or “defective part.” Failure to include specific information will delay
the process of solving the problem.
Required Information
Note: To save time, it is better to contact us with the below information.
What Will You Need to Provide?
Picture / Video Required
➊ Description of Problem (as
accurately as possible)
— Damage
1. Pictures and videos about damaged parts of the package box
2. Pictures and videos about damaged parts of the machine
— Quality Problem
1. Pictures and videos to show the problem part
➋ Shipping Label
—Picture of the shipping label on the package box
➌ Serial / Model number
—Picture of the label on the machine
➍ Order ID
—Screenshot / Pictures about order detail on the shopping website
➎ Proof of receipt (Shipped by truck)
—Pictures about BOL with sign “Damage”