User guide

Answering Calls
Objectworld Unified Communications Server 7
If you have turned on Call Alerts, the Call Alert box appears at the bottom of the
screen.
A ringing tone sounds while eyeBeam attempts to make a connection.
Encryption
The outgoing call may be encrypted, depending on your security settings.
2.3 Answering Calls
eyeBeam must be running to answer incoming calls. If eyeBeam is not running,
incoming calls are directed to voice mail, but check with your VoIP service provider
to be sure.
The softphone rings and the line of the incoming call is lit. If you have Call Alerts
on, the Call Alert box appears. If you have the Bring to front feature on, the phone
comes to the front of the screen.
The SIP address of the person calling you is displayed. If the SIP address for this
person appears in your Contacts list, the SIP address is converted to the display
name for that address. For example, sip:[e-mail] appears as “kokila.”
You can answer calls, ignore calls, or permanently ban callers.
To answer a call
• Do any of the following:
• Click the Dial button on the softphone or click Answer on the Call Alert
box.
• Click the line number on the softphone.
• Press Enter on the keyboard, if the softphone is the active application.
Unencrypted icon
Encrypted icon
NOTE: If an encrypted call is established, the encrypted icon appears
on the Call display. This icon indicates that the call is guaranteed to be
secure between you and your proxy, and might or might not be secure
beyond that first hop.
NOTE: If an unencrypted call is established, the unencrypted icon
appears.
NOTE: If the call cannot be established with the specified security, the
call fails.
Dial button