User guide

2 Using CounterPath eyeBeam 1.5 Phone Features
8 Objectworld Unified Communications Server
To automatically answer calls
• Click AA on the dialpad to automatically answer calls as they come in.
To ignore a call
• Do any of the following:
• Click the Ignore button on the Call display; a message appears to the caller
advising that the call could not be made. The phone stops ringing. The call is
added to the Received Calls list.
• Click the Send to Voice Mail button on the Call display, to send the call
immediately to voice mail. Information on voice mail is provided by your
VoIP service provider; it is not part of eyeBeam.
• Leave it and allow it to eventually go to voice mail.
To permanently ban a caller
1 Click the Ignore button on the Call display; the call is added to the Received
Calls list.
2 In the Received Calls list, click the entry, right-click, and choose Ban this
Person.
2.4 Holding and Resuming Calls
You can hold and resume calls. The Flash button on eyeBeam works the same way
as Flash or Link works on a traditional telephone.
To use the call hold and resume feature
1 Click Hold or click the line or click another line.
2 To resume a call that is on hold, click the line.
To use Flash to hold and resume calls
• Click Flash on the dialpad.
• If you are on an active call, clicking Flash provides a new line. The active
calls is put on hold.
• If a call is coming in, clicking Flash picks up the call.
• If a line is on hold, clicking Flash picks up the line.
The exact functionality depends on how your VoIP service provider supports
Flash.
2.5 Muting and Unmuting Calls
Click Mute on the dial pad to prevent the other party (or parties for a conference
call) from hearing you. The icon appears on the call display. When you mute, you
might also want to stop video feed, if any.
Mute on icon