CMC Bria 2.
CounterPath Corporation CounterPath Corporation. Suite 300, Bentall One Centre 505 Burrard Street Box 95 Vancouver BC V7X 1M3 Tel: 1.604.320.3344 sales@counterpath.com www.counterpath.com © December 2007 This document contains information proprietary to CounterPath Corporation, and shall not be used for engineering, design, procurement, or manufacture, in whole or in part, without the consent of CounterPath Corporation.
Contents Introduction...................................................................................................................................1 What Is CMC Bria? ................................................................................................................1 Installation and Setup....................................................................................................................3 Getting Ready ........................................................................
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1 Introduction 1.1 What Is CMC Bria? CounterPath Multimedia Communicator Bria 2.2 is a standards-based multimedia communications application.With its enhanced new interface, Bria expands the softphone experience by making it even easier for users to make VoIP (Voice over Internet Protocol) and Video over IP calls, to share presence (availability) information with other users, to send instant messages, and to exchange files.
CounterPath Solutions, Inc. • • • • • • 2 Automatic selection of the best codec based on the other party’s capability, the available bandwidth, and network conditions. Bria switches the codec within a call in response to changing network conditions. SIP compliance to 3261 SIP standard. XMPP compliance as follows: • RFC 3920 • RFC 3921 Supported extensions: • XEP-0004 • XEP-0016 • XEP-0022 • XEP-0077 • XEP-0085 • XEP-0092 • XEP-0115 STUN and ICE NAT traversal. XTunnels for firewall traversal.
2 Installation and Setup 2.1 Getting Ready SIP Accounts After choosing a VoIP service provider, you will need the following information: • • • • • User name Password Authorization Name (if applicable) Domain Firewall traversal and other network information; see “Configuring Accounts” on page 62. XMPP Accounts If you use an XMPP service for instant messaging or presence, you will need the following information: • • • Jabber ID: user name and domain. For example, jsantos@domainXMPP.com.
CounterPath Solutions, Inc. Multimedia Device Requirements Bria requires both speakers and a microphone to make calls. Any of the following configurations are acceptable: • • • • • • External speakers and microphone Built-in speakers and microphone Dual-jack multimedia headset Bluetooth® multimedia headset USB multimedia headset USB phone.
CMC Bria 2.2 for Windows User Guide 2.3 Configuring Bria If Bria is not already running, start it as you would any other program: Use the Windows Start menu or double-click the desktop icon. Bria appears. Setting up Accounts You must set up a SIP account to make phone calls. If the VoIP service provider offers instant messaging using SIMPLE, you will also use this account for instant messaging. You must set up an XMPP account if you are using an XMPP service for instant messaging and presence. 1.
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Setting up for Voicemail Your VoIP service provider may offer voicemail. If it does, then you can set up some voicemail features in Bria. See “SIP Account Properties – Voicemail” on page 68. Setting up a Contact List Typically, you will want to create contacts in order to easily make phone calls, send IMs and transfer files. You can set up contacts in several ways: • • • During a call that you place or receive, you can add the other party to your contact list. “Handling an Established Call” on page 17.
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CMC Bria 2.2 for Windows User Guide 3 Using Bria 3.1 Starting Bria If Bria is not already running, start it as you would any other program: Use the Windows Start menu or double-click the desktop icon. Bria appears. Receiving a Presence Request If availability is enabled, then at any time you may get a Presence Request dialog box. For information on this request, see “Availability” on page 39. 3.2 Shutting Down To shut down Bria, choose File > Exit. Or press Ctrl-Q.
CounterPath Solutions, Inc. 3.3 The Onscreen MMC Bria menu. See below. Call panel. See page 12. Phone Book panel. See page 31. The Bria Menu File • • • • My Profile. See page 47. Preferences. These settings control the way that you work with Bria and apply to all accounts. See page 48. Account Settings.These settings control how Bria interacts with your VoIP service provider, and are set individually for each account. See page 62. Exit. To shut down Bria. You can also exit by pressing Ctrl-Q.
CMC Bria 2.2 for Windows User Guide Actions Lists the actions that you can perform, depending on the current “state” of Bria. For example, if a contact is selected, it lists all the actions that can be performed on that contact. Help Provides access to various service-related features. Showing and Hiding Parts of the MMC Restore to large view Show/hide Dial pad Show/hide Video panel Display as Deskbar. See page 30 Close to System Tray Close Call panel (only Call entry field will remain).
CounterPath Solutions, Inc. 3.4 Placing a Call You can contact someone using: • • A softphone address (kpereira@domain.com) A traditional phone number, if supported by your VoIP service provider. You can place a call when another call is already in progress. There is no limit to the number of calls you can make, although eventually the quality of audio and video will degrade because of limitations on the computer. We recommend no more than six concurrent calls.
CMC Bria 2.2 for Windows User Guide How Keying From the ... Dialpad or computer keyboard Description 1. If another call is currently in progress, click on the Call toolbar. A new Call Entry area appears. The current call is put on hold. 2. Enter the softphone address or number in the Call entry field using the dialpad or the computer keyboard. For the name, you can enter the entire softphone address (kpereira@domain.com) or just the name (kpereira).
CounterPath Solutions, Inc. Placing another Call To place a new call (without hanging up on the current call), click the Start another Call button. In the Current Calls bar, a tab appears for each separate call. Start another Call button Hiding your Identity You can hide your identity on a call, so that the other person will not see your ID on their phone. On the Call control bar, choose Options > Hide my Number for this Call. this call. Place the call in the usual way.
CMC Bria 2.2 for Windows User Guide • If there is no match on any dial plans or if no dial plans are defined, then the default account is used. The default account is the account listed first in the Account Settings window (page 62). Ending a Call Click End on the Call panel. Details of the call remain on the Call display. To clear the details of the call from the display, click Clear.
CounterPath Solutions, Inc. 3.5 Handling an Incoming Call Bria must be running to answer incoming calls. (If Bria is not running, incoming calls may be directed to voicemail, but check with your VoIP service provider to be sure.) Bria rings and information about the incoming call appears in the Call entry field. In addition, the Call Alert box appears, even if Bria is minimized. For information on call alerts, see “Preferences – Alerts & Sounds” on page 49.
CMC Bria 2.2 for Windows User Guide 3.6 Handling an Established Call While the call is in progress you can: • • • • • • Control the audio: use the speakerphone, mute the call, control volume. Record the call. Put the call on hold. Add the caller as a contact. Transfer the call. See the next page. Add video. Pause and resume video when video is already present. See “Video” on page 20 Show/hide video panel. See page 20 Conference call.
CounterPath Solutions, Inc. 3.7 Transfering a Call Quick Transfer You can set up a list of phone numbers that calls can be transferred to. Then during a call, you can transfer to any of these numbers by selecting from a list. To set up the numbers: 1. Choose File > Preferences from the menu. Display the Transfer panel. 2. Enter as many numbers as you want. To enter a new number, click in an empty line. To remove an entry, click in the line and delete the number.
CMC Bria 2.2 for Windows User Guide Attended Transfer – Call then Transfer You can first speak to the target (the person you are transfering the call to), then click Transfer to complete the transfer. 1. Click Options > Call then Transfer. The first call is put on hold and a New call tab appears 2. Call the target in any of the normal ways. 3. When you are ready, click Transfer; the message Call Transfered Successfully appears.
CounterPath Solutions, Inc. 3.8 Video Show/hide video panel Adding Video Either you or the other party can add video at any time. To add video, open the Video panel and click Start My Video. When you add video, the other party may (or may not) start sending their video to you. You can add video, even if you do not have a camera, in order to start receiving the other party’s video. Other Party Adds Video If the other party starts their video, the Video panel automatically opens and the video is played.
CMC Bria 2.2 for Windows User Guide Control video from the Call panel or the Video panel This button only appears when video 3.9 Voicemail If your service includes voicemail, then when you have voicemail messages, the word “new” appears beside the voicemail icon at the top of the phone. Click the icon to automatically connect to voicemail and listen to your messages. Voicemail icon 3.
CounterPath Solutions, Inc. 3.11 Conference Calls Starting a Conference Call You can create a conference call starting from one existing call: 1. Click the Conference icon. Bria enters “conference mode” and “Call a conference participant” appears on the LCD. 2. Place the second call in one of these ways: • Right-click on a contact and choose Add to Conference Call. • Type a name or number. (Or to cancel the call, click the Cancel button.
CMC Bria 2.2 for Windows User Guide Conference is now established Managing the Conference Adding More Participants You can add more participants to an existing conference in any of these ways: • • • • Right-click on a contact and choose Add to Conference Call. From the tab that contains the conference, click the Conference icon. Place a call by typing a name or number. When the callee answers, the call will automatically be added to the conference.
CounterPath Solutions, Inc. Audio Controls Adjusting Volume. Use the speaker adjustment to adjust volume of the sound you are hearing. Mute. Click on the dialpad to prevent the other parties from hearing you. The display. When you mute, you may also want to stop video feed, if any. Speakerphone. Click icon appears on the Call on the dial pad to put the callers on the speaker phone. The icon appears on the Call display.
Controlling Video Once video has been added, it can be paused, resumed and stopped in the same way as on a regular conference call, by the intitiator of the individual “leg” of the conference call. The conference host does not have special control over the video, and can only add video on legs for which they were the initiator. However, if the conference host pauses or stops video, other participants will no longer receive video, because the host is the video “funnel” as described above.
CounterPath Solutions, Inc. 3.12 Instant Messaging Instant messages are made using softphone address. Therefore, you can send or receive an instant message (IM) to: • • • Any contact who has a softphone address. Any party who phoned you from a softphone address. Any party whom you phoned using a softphone address. Sending an IM 1. There are several ways to select the person to send an IM to. From the Contacts tab in the Address Book Right-click on the contact and choose Send Instant Message.
Receiving an IM When an IM is received, either the IM window or a Call Alert pops up. (To control which window appears, see see “Preferences – Application” on page 48.) If the IM window is already displayed with an IM session with another person, the message from the new person appears in another tab in that window. (You can set up Bria so that each person has their own IM window; see “Preferences – Application” on page 48.) Sending a Broadcast IM You can send an IM to several people at one time.
CounterPath Solutions, Inc. 3.13 Sending and Receiving Files Sending Files If you have an XMPP account, you can send files to any contact who also has an XMPP account. 1. From the Contacts tab, right-click a contact and choose Send Files. (If the contact does not have an XMPP address, then this menu does not appear). Or from an existing IM window, choose Send a File.
CMC Bria 2.2 for Windows User Guide Receiving Files If you have an XMPP account, another person with an XMPP address may send you files. The following dialog appears, to allow you to save the file.
CounterPath Solutions, Inc. 3.14 Email You can send an email to one or more contacts, or to all the contacts in a group. Select the contact, contacts or group, right-click and choose Send Email. An email window opens in your default email application, with the “to” line populated with all those contacts who have email addresses (in their Contact Profiles). 3.15 The Deskbar The Deskbar provides a compact GUI for performing many Bria actions.
CMC Bria 2.2 for Windows User Guide 4 The Address Book The Address Book panel, which is divided into tabs, provides access to the following: • • • Contacts. Call history, see page 38. Contact availability (presence), see page 39. 4.1 Contacts Tab Add a Contact Search field Display all contacts Display only contacts who are set up for Availability and who are currently online The availability of others. See page 39.
CounterPath Solutions, Inc. Setting up Contacts Adding a Contact Click , or right-click a group and choose Add Contact to Group. The Contact Profile dialog box appears. See the table on page 36. This button is always displayedfor a new contact. It also appears once you enter a new address for an existing contact. Table 1: Contact Profile Fields Field Description Contact name Only the display name is required.
CMC Bria 2.2 for Windows User Guide Contact Profile — Advanced Dialog This dialog lets you fine tune the presence sharing information for this contact and change the account that each address is associated with. Presence Sharing You can configure which accounts will be used for presence sharing: none, some or all. • • If you disable all items, this contact will not have an availability icon beside its name in the Contact list.
CounterPath Solutions, Inc. Adding a Contact using an Existing Address You can add a contact by capturing existing information: • • • If you are on a phone call with a person who is not a contact, click the Add to Contacts in the call panel. If you are in an instant message session with a person who is not a contact, click the Add button. On the History tab, select an entry that is not a contact. Right-click and choose Add as Contact. The Add a Contact dialog appears.
CMC Bria 2.2 for Windows User Guide 2. As soon as you click Finish on the wizard, the Contacts tab in Bria is updated to show the imported entries. Note that none of the entries are set up with availability turned on; in order to view availability of contacts, you must modify the appropriate entries by changing the Show this contact’s Availability checkbox. See above for details. Setting up an Excel File for Import 1. Remove any introductory text or headings from the top of the file.
CounterPath Solutions, Inc. Managing Contacts Changing Contact Information To change the information for a contact, right-click the contact and choose View Profile. The Contact Profile dialog box appears, see page 32. Some of the changes you can make are: • • • • • Change any contact details. Add, delete or change a contact method. Move a contact to another group by selecting a different group. Add an existing contact to more groups by selecting one or more extra groups.
CMC Bria 2.2 for Windows User Guide Contact Flyout Left-click on a contact to show the Contact flyout. This flyout shows all the contact methods set up for the contact and has icons you can click to perform an action that is valid for that contact method. This contact is online on their domainA account but offline on their domainXMPP account Click an icon to perform the action.
CounterPath Solutions, Inc. 4.2 History Tab Display all calls Missed calls Received calls Dialed calls Canceled outgoing Answered call (incoming or outgoing) Missed or blocked incoming Managing the Lists of Calls You can right-click on an entry in a list to: • • • • Delete the call. Delete all entries in this list. Block this person to control whether they can send you phone calls or instant messages, or see your online availability. You can change these privacy settings at any time; see page 50.
4.3 Availability Availability refers to the ability to see whether a person is available or not: online, on phone, busy, and so on. Your availability information is displayed below on the main menu. The availability of others is displayed in the Contacts tab. You can publish your availability to contacts who have softphone addresss, and you can set up Bria to view the availability of other contacts.
CounterPath Solutions, Inc. Sharing Availability Watching others’ Availability To be able to see the availability of another person, either add that person to Contacts with the “Show this contact’s availability” field checked, or modify the existing contact information so that this field is checked. For more information, see page 36. As soon as the person is set up in this way in your Contacts, Bria sends them a notification request. The request asks that you be able to see that person’s availability.
Receiving a Presence Request Your Bria receives a new contact request when you add a contact to your list (with “Show this contact’s Availability” checked) or when another person adds you as a contact at their end. The request is handled in one of two ways: • • If you set up a privacy rule before this person has a chance to contact you, then you will never see this request. Bria will automatically reply to the request according to the rule. See “Preferences – Privacy” on page 50.
CounterPath Solutions, Inc. Button Next Action Result Allow and Add to This button appears only if the other person is The other person will: Contacts not already on your contact list. • Be able to see your availability. When you click this button, the Add a Contact • Be added to your Contacts. dialog box appears. Complete the dialog box In the future, you will not receive this request from this and press OK. For more information on the fields, see “Managing Contacts” on page 36. person.
CMC Bria 2.2 for Windows User Guide Setting your Availability Changing your Availability Click the down arrow beside the availability indicator on Bria, and select the desired availability. See Table 2, below. When your availability changes, the new availability is sent to everyone who has permission to see your availability, according to the Privacy Settings (see “Preferences – Privacy” on page 50).
CounterPath Solutions, Inc. Table 2: Availability Indicators Indicator Do not disturb Meaning for your Availability You have set your availability to this status. Bria will never automatically switch you out of this status; you must switch yourself. Meaning for Others’ Availability You cannot make phone calls or IMs to this person. Both incoming phone calls and incoming IMs will be directed to voicemail. However, you can still make phone calls and IMs.
CMC Bria 2.2 for Windows User Guide 4.4 Privacy You can control how contacts and other people can contact you by phone or IM, and you can control whether your contacts can see your availability information (whether you are online, one the phone, and so on). You can set up controls in advance or “on the fly” (as phone calls and presence requests come in) Setting up Controls in Advance To set up controls in advance, see “Preferences – Privacy” on page 50.
CounterPath Solutions, Inc. On an Incoming IM To block who sends an IM, choose Options > Block this Person on the Instant Message window. Then close the window. The other person gets a message that their instant message has been declined. This person is added to your Blocked List (see page 50). In addition, if the person is a contact, then “blocked” appears beside their name in the contact list.
CMC Bria 2.2 for Windows User Guide 5 Configuring Bria You can configure Bria in several ways: • • • Set up your personal profile. See below. Configure global behavior. See “Configuring Preferences” on page 48. Configure the behavior on a per-account basis. See “Configuring Accounts” on page 62. 5.1 Configuring your Profile To set up information about yourself, choose File > My Profile. In later versions of Bria, you will be able to share this information with other users.
CounterPath Solutions, Inc. 5.2 Configuring Preferences Choose File > Preferences. The Preferences window appears. The Preferences panels let you control the way that you work with Bria. Preferences – Application This panel lets you set your preferences for general GUI behavior.
CMC Bria 2.2 for Windows User Guide Preferences – Alerts & Sounds This panel lets you control the Call Alerts box and lets you assign sounds. Showing Call Alert Box You can control whether the Call Alert box is displayed in different situations. Assigning Sounds You can assign specific sounds to a variety of actions or “events”. 1. Click Enable sounds on and click each event on or off, or click Enable sounds off to disable all sounds. 2.
CounterPath Solutions, Inc. Preferences – Privacy You can control how contacts and other people can contact you by phone or IM, and you can control whether your contacts can see your availability information (whether you are online, on the phone, and so on). Choose one. If you choose “Allow only”, then all contacts will be able to contact you unless they or their domain are in the Blocked list (below). This section is optional.
CMC Bria 2.2 for Windows User Guide Preferences – Quick Transfer This panel lets you set up a list of phone numbers that calls can be transferred to. Then during a call, you can transfer to any of these numbers by selecting from a list. Enter as many numbers as you want. To enter a new number, click in an empty line. To remove an entry, click in the line and delete the number. Set one of the numbers as the default. See “Quick Transfer” on page 18 for information on using this feature.
CounterPath Solutions, Inc. Preferences – Devices Bria automatically detects devices at each startup, and selects the most appropriate device for each purpose. If you do not like this selection, you can override it on this panel. If you override a selection, it will be honored the next time you start Bria, unless the device is no longer available, in which case Bria will again select the device to use.
CMC Bria 2.2 for Windows User Guide Field Description Headset Mode Speaker Microphone Change these fields only if you want to override the devices that Bria automatically selected. In both these fields, select the headset you are using. The headset is the device that is usually used for audio out (the sound you hear) and audio in (recording your voice). The only situation in which the headset is not used is when the Speaker Phone button on the dialpad is pressed.
CounterPath Solutions, Inc. Preferences – Network Field Network Connection Speed Description Select the type of network connection for your computer. The sliders move to show the bitrate that will be used for sending and receiving. These rates are typical rates for the selected configuration. If you know that your computer and network can handle a faster sending speed, click Custom and move the slider. It is recommended that you not change the receiving speed.
CMC Bria 2.2 for Windows User Guide Preferences – Audio Codecs This panel shows all the codecs that are included in the retail version of Bria. You can enable or disable codecs as desired. With only one codec enabled, all calls made will use that codec. With more than one codec enabled, Bria automatically chooses the best codec based on the other party’s capability, the available bandwidth, and network conditions. You cannot change the properties of any codecs.
CounterPath Solutions, Inc. Supported Codecs Bria supports a wide range of codecs. See the table. Codec Narrowband Wideband Included in Retail Bria Royalty-bearing AMR Wideband (G.722.2) 3 Broadvoice-32 3 3 Broadvoice-32 FEC 3 3 DVI4 3 3 3 3 DVI4 Wideband 3 EVRC 3 3 G.711aLaw * 3 3 G.711uLaw * 3 3 G.722 3 G.723 3 3 3 G.726 3 G.
CMC Bria 2.2 for Windows User Guide Preferences – Video Codecs This panel appears only on versions of Bria that include video functionality. Video codecs describe the format by which video streams are compressed for transmission over networks. Some codecs require less bandwidth than others, but may result in lower video quality. You can enable or disable codecs as desired. You may decide to disable a codec even though your VoIP service provider supports it.
CounterPath Solutions, Inc. Preferences – Quality of Service These fields appear only on versions of Bria that include video. The Quality of Service panel lets you request a specific transport service for audio, video and signaling traffic. There are two types of services. The service to use depends on what your internet service provider supports: • • GQoS, which is available for audio and video. DSCP (also known as ToS), which is available for audio, video and signaling.
CMC Bria 2.2 for Windows User Guide Preferences – Contact Storage These settings let you set up a remote storage system for your contact list via WebDAV or XCAP. (The contact list is always stored locally, even when you set up for remote storage.) The contact list holds general information for contacts. It is automatically loaded at startup, and is loaded even if no accounts are enabled.
CounterPath Solutions, Inc. Preferences – Diagnostics This panel lets you enable logging to files. Logging uses computer resources, so you should only enable it when instructed by a customer support representative. To set up logging: 1. Click Enable diagnostic logging. 2. Set the logging level. 3. Specify the folder where logs will be saved. 4. Click OK. Activity on Bria will be logged to.csv files in the specified folder. A new set of files is started each time you log on.
CMC Bria 2.2 for Windows User Guide Preferences – Advanced Field Reduce echos Description Turning this feature on improves sound quality. This feature is typically on. Use slower but more compatible video format Turning this field on may improve performance when runing Bria on older hardware.
CounterPath Solutions, Inc. 5.3 Configuring Accounts Choose File > Account Settings.The Account Settings window appears. Accounts Settings Window To work with accounts, choose File > Account Settings from the menu. The Account Settings window appears, showing all the accounts set up. You can: • • • • Add or remove an account. Enable one or more accounts. See below for details. Set one account as the default. See below for details. Set or change the properties of an account.
CMC Bria 2.2 for Windows User Guide Setting the Default Account When multiple SIP accounts are enabled, the first account listed is always the default. Use the Move Up and Move Down buttons to set the desired account as the default. The dial plan rules may select the default SIP account in order to place an outgoing call, as described on “Which Account Is Used?” on page 14.
CounterPath Solutions, Inc. XMPP Account Table 4: XMPP Account Properties – Account Field Account name Protocol Description If desired, change the account name to something that is meaningful to you. For example, the name of the VoIP service provider. Read-only. Always specifies XMPP. User Details Jabber ID Password Display name Typically the account number for the softphone account plus the domain. For example, kpereira@domainXMPP.com. Provided by the XMPP service provider.
Table 4: XMPP Account Properties – Account Field Outbound proxy Resource Priority Description The value in Jabber ID and in this setting may be used by Bria to compose a valid jid: • If Jabber ID=bob@ABC.com and Outbound proxy is empty, jid=Jabber ID: bob@ABC.com • If Jabber ID=bob@ABC.com/home and Outbound proxy is empty, jid=Jabber ID: bob@ABC.com . . • If Jabber ID=bob@ABC.com and Outbound proxy=XYZ.com, ignore the Outbound proxy; Jabber ID=bob@ABC.com • If Jabber ID=bob@ABC.
CounterPath Solutions, Inc. SIP Account Properties – Account Table 5: SIP Account Properties – Account Field Account name Protocol Description If desired, change the account name to something that is meaningful to you. For example, the name of the VoIP service provider. Read-only. Always specifies SIP. User Details User ID Password Display name Authorization user name Typically the account number for the softphone account plus the domain. For example, kpereira@domain.com.
Table 5: SIP Account Properties – Account Field Description Send outbound via Choose the setting specified by your VoIP service provider: Dialing Plan • Domain: If your VoIP service provider requires that traffic be directed to proxies that are discovered via the domain. • Proxy: If your VoIP service provider has an outbound proxy address and requires that you provide the address to Bria. For the address enter a domain name (for example, domain.com) or an IP address (for example, 123.456.789.012).
CounterPath Solutions, Inc. SIP Account Properties – Voicemail Complete these settings only if your service provider offers voicemail. These settings let you set up Bria to forward calls in several situations. Your service provider may also provide the ability to set up for voicemail outside of Bria, for example, by phoning a softphone address and following the voice prompts, or by accessing a website. Check with your service provider to determine if another setup mechanism is available.
CMC Bria 2.2 for Windows User Guide Table 6: SIP Account Properties – Voicemail Field Send calls to voicemail if unanswered Description Complete only if your VoIP service includes voicemail. To send to voicemail after the specified number of seconds. Always forward to this address Your service provider may also provide a similar feature that is set up outside of Bria. If so, make sure you do not enter competing information in Bria and in the service provider’s user interface.
CounterPath Solutions, Inc. SIP Account Properties – Topology Table 7: SIP Account Properties – Topology Field Description Firewall Traversal IP Address This setting controls how your IP address is presented. • Discover global address: Let Bria determine your public IP address. This is the recommended setting unless your VoIP service provider advises otherwise. • Use local IP address: use the IP address of the Bria computer. STUN Server The recommended setting is Discover global address.
CMC Bria 2.2 for Windows User Guide Table 7: SIP Account Properties – Topology Field Use XTunnels Server Address Username and Password Description The appropriate setting depends on whether your VoIP service provider has an XTunnels server. • Automatic: Use Xtunnels when Bria detects a firewall that prohibits communications. This is the recommended setting if your service provider has an XTunnels server. • Always: Always use XTunnels. • Never: Do not use XTunnels.
CounterPath Solutions, Inc. SIP Account Properties – Presence Presence allows other softphone users to see your online availability, and also allows you to see the online availability of others. This tab lets you set up to share presence information with contacts who have addresses associated with this SIP account (for information on account association, see “Contact Profile — Advanced Dialog” on page 33). (Note that you do not have to set up to share presence information on an XMPP account.
SIP Account Properties – Storage These settings let you set up a remote storage system for the buddy list for this SIP account. (Note that the buddy list for an XMPP account is always stored on the XMPP server; no configuration is required). Table 9: SIP Account Properties – Storage Field Storage method Description The storage method to be used for the buddy list and presence rules. The file can be stored locally or both locally and on a remote computer.
CounterPath Solutions, Inc. SIP Account Properties – Security Table 10: SIP Account Properties – Security Field Signaling Transport Description Contact your VoIP service provider to identify the types of transport that are supported. Then choose a supported transport: • Automatic: Bria sets up the transport based on the capabilities of the network and the Bria computer. Choose this option if you do not care which transport is used. • Encrypted: Currently, this option means TLS will be used.
CMC Bria 2.2 for Windows User Guide SIP Account Properties – Advanced s Table 11: SIP Account Properties – Advanced Field Description Register Settings Reregister every The time interval between Bria’s attempts to reregister in order to refresh the account registration with the VoIP service provider for this account. A value of zero means not to reregister after the initial registration. This value is placed in the “Expires” header field of the REGISTER message.
CounterPath Solutions, Inc. Table 11: SIP Account Properties – Advanced Field Maximum time Description This is the maximum wait time between attempts to reregister. Once this maximum is reached, Bria will wait this time for all subsequent attempts. For example, the min. time is 20 secs, the maximum time is 120 secs. Bria will attempt to reregister as follows: • • • • • • • • • Wait 20 secs. Attempt to connect. If fail, wait 40 secs. Attempt to connect. If fail, wait 80 secs. Attempt to connect.
CMC Bria 2.
CounterPath Solutions, Inc.
B Dialing Plan When a call attempt is made, the call input (what you type, select or drag onto the Call display) is processed to select the SIP account to use and to modify the input if that is required to ensure that the call gets placed successfully. This ability to select an account and modify the input relies on the existence of a “dialing plan” for each account. The input is processed as follows: • • Cleanup: Input is cleaned up by removing spaces, dashes, open brackets, and close brackets.
CounterPath Solutions, Inc. B.1 Dialing Plan Syntax In Bria, the dialing plan establishes the expected patterns of characters for a telephone number or softphone address, and allows for modification (transformation) of input based on the match to a pattern. The dialing plan has the following syntax: pattern[|pattern];match=1;=;[match=2; =;] Where: • • • Items in [ ] are optional. Pattern: the pattern that will be matched. One or more patterns.
CMC Bria 2.2 for Windows User Guide Element Origin Description \a Regular expression rules Wildcard for any single alphanumeric character. [digit-digit] Regular expression rules A digit within the specified range. [charactercharacter] Regular expression rules A character within the specified range. [digit1, digit2, digit3] Regular expression rules One of the characters in the collection. . Digit map rules Repeat the last element 0 or more times. For example, xxxx.
CounterPath Solutions, Inc. B.2 How the Input Is Processed Comparing Input to the Dialing Plan Patterns The input is compared to each dialing plan in turn, starting with the first listed account. The process is slightly different depending on how the call is placed: • If the input was dragged or selected, then the entire input is compared to each dialing plan. If a complete match is found, then that account is selected and the associated transformation is performed.
CMC Bria 2.2 for Windows User Guide B.3 Examples Example 1 \a\a.T|xxxxxxx.T;match=2;pre="9" This simple example shows how to differentiate between a PSTN number and a softphone address, and how to add a “9” dialing prefix only to the PSTN number. Example 2 3xxT|1xxxxxxxxxx|[2-9]xxxxxxxxx|+x.T;match=2;pre="9"; match=3;pre="91";match=4;prestrip=1;pre="9011" 3xxT The first pattern is any three-digit number beginning with 3. No transformation. The assumption is that this is an internal extension.
CounterPath Solutions, Inc. • Handling of the account prefix (#1), if you are upgrading from Bria 1.1 and are accustomed to entering the account number. Use of # to identify the account is now deprecated. The dialing plan should be capable of determining the account to use for this number. However, since users may still be in the habit of entering the account prefix, you may want to include this pattern to handle such a scenario.
CMC Bria 2.2 for Windows User Guide C Contact List Headings Following is a list of all the headings that are used in the Bria contact list. This list can be useful when formatting a contact list in order to import it into Bria.
CounterPath Solutions, Inc.
CMC Bria 2.2 for Windows User Guide D Location of Files System files get copied to the installation directory specified when installing Bria. The default installation directory is: C:\Program Files\CounterPath\Bria Data files are saved in the Counterpath folder in the standard location for application data, as defined in Windows.
CounterPath Solutions, Inc.
CMC Bria 2.2 for Windows User Guide E Other Ways to Run Bria E.1 From a Hyperlink You can attach a hyperlink to a phone number or softphone address that, when clicked, starts Bria and dials the number. Attach a hyperlink with this format: dial For example: dial kpereira@domain.com E.2 From the Command Line You can start Bria from a DOS prompt. You may need to add Bria.exe to the PATH. Then type: Bria.
CounterPath Solutions, Inc.
CMC Bria 2.2 for Windows User Guide F Glossary AEC AGC AVI Broadband Codec Default account Dialing plan DTMF IM IP IP address Media MWI Narrowband Presence Proxy PSTN Acoustic echo cancellation. Processing of the audio or video signal to reduce the echo effect that can arise with a speakerphone or that can arise if the sound from the speakerphone or headphone leaks into the microphone. Automatic gain control.
CounterPath Solutions, Inc. RFC RTP Signaling SIMPLE protocol SIP SIP account softphone address SRTP TCP TLS UDP URI URL USB device VAD vCard VoIP VoIP service provider WAV 92 Request for Comment. A document that describes an aspect of an internet technology. An RFC may be a proposed, draft or full internet standard. Real-time Transport Protocol. A protocol for delivering the media portion of a data transmission over an IP network. SRTP is another media protocol.
