Bria 3 for Mac User Guide Retail Deployments
CounterPath Corporation CounterPath Corporation Suite 300, One Bentall Centre 505 Burrard Street, Box 95 Vancouver, BC V7X 1M3 Tel: 604.320.3344 sales@counterpath.com www.counterpath.com © February 2012 CounterPath Corporation. All rights reserved. This document contains information proprietary to CounterPath Corporation, and shall not be used for engineering, design, procurement, or manufacture, in whole or in part, without the consent of CounterPath Corporation.
Contents Introduction................................................................................................................................ 1 Installation and Setup................................................................................................................. 3 Getting Ready ...................................................................................................................... 3 Configuring Bria ......................................................................
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1 Introduction Bria is a softphone from CounterPath that enables you to make VoIP voice and video calls, send and receive instant messages, share online status (presence) information, and exchange files. Bria implements SIP-based standards for phone calls, IM and presence, allowing you to work with different VoIP service providers. Bria also uses XMPP-based standards for IM and presence.
CounterPath Corporation • • • • 2 Automatic selection of the best codec based on the other party’s capability, the available bandwidth, and network conditions. Bria switches the codec within a call in response to changing network conditions. Compliance to 3261 SIP standard. XMPP compliance as follows: • RFC 3920 • RFC 3921 Supported extensions: • XEP-0004 • XEP-0016 • XEP-0022 • XEP-0077 • XEP-0085 • XEP-0092 • XEP-0115 Support for these firewall traversal solutions: STUN, TURN, or ICE.
2 Installation and Setup 2.1 Getting Ready Account Information After choosing a VoIP service provider, you will need the following information: • • • • User name and domain. For example, 1331@domainA.com Password Authorization Name (if applicable) Firewall traversal and other network information; see “Configuring Bria” on page 47. XMPP Accounts If you use an XMPP service for instant messaging or presence, you will need the following information: • • • Jabber ID: user name and domain.
CounterPath Corporation 2.2 Configuring Bria First-time Startup If Bria is not already running, start it as you would any other program. The Bria Login dialog appears with the Profile set to “Manually configure login server”. Set the profile to “No login required” and click Continue. The softphone GUI appears. (Login is used only in enterprise deployments in which a system administrator has set up a provisioning server to automatically configure Bria for you.
Bria 3 for Mac User Guide – Retail Deployments 4. Complete the remaining tabs as specified by your service provider or to suit your setup. Settings that you may need to change immediately include: • General tab, Domain Proxy area. • Topology tab, if your computer is on a network and/or behind a firewall. For more information, see page 50. 5. Click OK; the account is enabled and registered; check the account list to make sure the account registers successfully.
CounterPath Corporation Setting up for Voicemail Your VoIP service provider may offer voicemail. If it does, then you can set up some voicemail features in Bria. See page 52. Populating your Contact List Typically, you will want to create contacts in order to easily make phone calls, send IMs and transfer files. You can bring in contacts from other sources: • • From a file such as a vCard or comma-separated-values (CSV) file. See page 33.
Bria 3 for Mac User Guide – Retail Deployments 2.3 Troubleshooting Bria includes tools for helping you troubleshoot problems. From the menu, choose Help > Troubleshooting. • • • • • Audio tab: While you are on a phone call, you can test the quality of the audio. Note that to perform a valid test, you should be on an established call (not a call attempt). Video tab: You can verify that your camera is working. Network tab: You can verify that you are successfully connected to the network.
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3 Making Phone Calls 3.1 The Onscreen Softphone Minimize to dock Close window The dashboard menu Show/hide dial pad The Call button Call entry field See page 11. Resources. See page 45 Resize softphone Compact View To display a compact view of the softphone, hide the dialpad and hide all the resources tabs (View > Hide).
CounterPath Corporation The Bria Menu The menu contains the following items that are specific to Bria: • • • • • Bria > Preferences. See page 61. View. Changes how Bria looks. Also lets you view the message archive and chat rooms (if you are a member of one; see page 29). Contacts. Lets you work with contacts. Actions. Lists the actions that you can perform, depending on the current “state” of Bria. For example, if a contact is selected, it lists all the actions that can be performed on that contact.
Bria 3 for Mac User Guide – Retail Deployments 3.2 Placing a Call Place the call as described in the table below. The outgoing call opens in its own call panel, below any other existing call panels. You will hear a ringing tone while Bria attempts to make a connection. Option Keying From the... Dialpad or computer keyboard Description 1. Enter the number or address in the call entry field using the dialpad or the computer keyboard. To turn letters to numbers, see page 13.
CounterPath Corporation Call entry field Click to place the call Auto complete suggestions For information on working with the call, see “Handling an Established Call” on page 16. Dealing with an Auto Attendant If you know that your call will be answered by an auto attendant and you know what menu items you will choose, you can include those menu items (DTMF) in the phone number when you dial it: • • • Before the first DTMF number, include at least one capital P. You can include other Ps.
Bria 3 for Mac User Guide – Retail Deployments Selecting the Account to Use This information applies only if you have more than one SIP account set up and enabled. When you place a call, you can explicitly specify the account to use for that call. The account selection options appear only if you have two or more SIP accounts that are enabled and being used for phone calls.
CounterPath Corporation Hiding your Identity (Anonymous Calling) You can hide your identity on a call, so that the other person will not see your name or number on their phone. Your ID will be hidden for all outgoing calls until you turn off Hide my number mode Anonymous Calling is automatically turned off when you shut down. Turn Hide my number on or off Placing another Call You can place another call.
Bria 3 for Mac User Guide – Retail Deployments 3.3 Handling Incoming Calls Bria must be running to answer incoming calls. (If Bria is not running, incoming calls may be directed to voicemail; check with your VoIP service provider.) The new call appears in its own call panel. In addition, the Call Alert box appears, even if Bria is minimized. For information on call alerts, see page 63. Click. If you are on another call, that first call is automatically put on hold. You are now talking to the new caller.
CounterPath Corporation 3.4 Handling an Established Call Place another call Audio Controls The current call is automatically put on hold). See page 14 Speakerphone Speaker control, microphone control and mute Voicemail See page 24 Add as Contact If a plus symbol appears here, you can add the current caller as a contact. See “Adding a Contact using an Existing Address” on page 37. Transfer. See page 17 Video.
Bria 3 for Mac User Guide – Retail Deployments 3.5 Transfering a Call Basic (Unattended) Transfer – Transfer this Call Click the Transfer button The call is put on hold and a call entry field appears. Type a name or number, or drag a contact into the field. Then click Transfer The call may end immediately. Or it may show “calling”, In this case, do not hang up immediately: if the other person does not answer, the call will come back to you.
CounterPath Corporation Attended Transfer – Call then Transfer You can first speak to the target (the person you are transfering the call to), then click Transfer to complete the transfer.
Bria 3 for Mac User Guide – Retail Deployments 3.6 Handling Video Calls Placing a Video Call From the Dashboard Click the down arrow and choose Video call. If you mostly make video calls, you can Option-click this down arrow to reveal the “Set Video Call as default action” menu item. From the Contact List or History Choose Video Call Adding Video If you have a camera, you can click Start Video to add video to an established call.
CounterPath Corporation Pausing and Resuming Video Click Stop Video on the call panel or close the video window to pause sending your video. Click Start Video to resume sending your video; the video window will open.
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CounterPath Corporation Managing the Conference Mute. When you mute during a video call, you may also want to click Stop Video to stop the video feed. Participant menu Conference call menu Adding More Participants You can add more participants to an existing conference in any of these ways: • • • Control-click on a contact and choose Add to Conference Call. In the conference call panel, enter a name in the call entry field and click Add.
Bria 3 for Mac User Guide – Retail Deployments Video Conference Calls “Video” appears beside each person you are currently sending video to To start or stop video for one person, use the participant menu Closing the video window stops sending video. Start and stop sending your video to all participants Starting a Conference with Video When you start a conference from established calls, video is included if at least one of the calls already includes video. Video is sent to all the participants.
CounterPath Corporation 3.8 Voicemail If your service includes voicemail and you have set up voicemail options (page 52), then when you have voicemail messages, the voicemail icon appears at the top of the phone (the icon may include a number). You can click the icon to automatically connect to voicemail and listen to your messages. Voicemail icon 3.9 Forwarding Calls You can enable or disable forwarding so that calls will be forwarded to another number.
4 Other Bria Features 4.1 Instant Messaging Sending an IM 1. There are several ways to select the person to send an IM to. From the Contacts tab Control-click on the contact and choose Send IM. The contact must have a softphone address. Or click on the IM icon that appears to the right of the contact name. An active phone call If the person is a contact, choose Send Instant Message from the call panel menu.
CounterPath Corporation 4.2 Sending a Broadcast IM You can send an IM to several people at one time. A broadcast IM is not a conference IM. • • 1. With a broadcast IM, each recipient can reply to the IM, but only you will see these replies; the other recipients will not see these replies. With a conference IM, all parties see everyone’s messages and the messages each party sends are seen by everyone. See “Group Chat (Conference IM)” on page 27. Select two or more contacts. 2.
4.3 Group Chat (Conference IM) Group chat allows you to exchange instant messages with a group of people in the same session. All people must have XMPP accounts configured in order to participate in group chat. Group chat differs from a broadcast IM in that all parties see everyone’s messages, and the messages each party sends are seen by everyone else.
CounterPath Corporation Rejoining a Group Chat If you leave a group chat, you will be able to rejoin it so long as the session is still active (at least one other person is in the chat). 1. View > Chat Rooms. Even if you do not normally belong to any chatrooms (next page), the chatroom popup appears to show you the group chats you had joined that are still open. 2. Select this group. The Group Chat window reappears. This is a group chat that you were in and that is still open with other people.
Bria 3 for Mac User Guide – Retail Deployments 4.4 Chat Rooms Typically, chat rooms are used only in enterprises and are set up by the system administrator. 4.5 Viewing the Message Archive You can view your recent IM activity for any contact or group chat session. Control-click a contact and choose View Message Archive. Or go to the menu bar and choose View > Message Archive.
CounterPath Corporation 4.6 Sending and Receiving Files Sending Files If you have an XMPP account, you can send files to another contact who has a Jabber address (meaning that they have an XMPP account). 1. Control-click a contact and choose Send Files; a standard Open dialog box opens. 2. Select the files to send and click Open. The Send Files dialog appears with a “waiting” message. If you want, you can cancel the send before the other person retrieves the file.
5 The Contacts Tab The Contacts tab displays your contacts. Each contact is shown with presence information and icons for singleclick phoning and IMing. If the Contacts tab is not showing, go to the menu bar and choose View > Show Contacts. Add a Contact Search field Contacts are typically organized into groups. Bria includes built-in groups. Yo can add more groups, as desired. The online status of contacts. See page 39.
CounterPath Corporation 5.1 Populating the Contact List At any time, but particularly when you first deploy Bria, you may want to populate the contact list with contacts from an external source. Populating from the Mac Address Book You can populate the Bria contact list by pulling in the contacts from your Mac Address book. Enabling the Mac Address Book Enable the Mac Address book account that is has automatically set up in Bria.
Bria 3 for Mac User Guide – Retail Deployments Populating by Importing Contacts You can populate the Bria contact list by importing from an external file or files. The new contacts will be added to the existing contacts. Importing You can import a contact list from: • • CSV A comma-separated file. Use this method to import from a Microsoft® Excel® file. You will first have to set up the file; see below. vCard. A vCard file (*.vcf file).
CounterPath Corporation 5.2 Managing Contacts and Groups Adding a Contact Click , or control-click a group and choose Add Contact to Group. The Contact dialog appears. To enter a phone number, select the type, enter the number, and click + The new number appears in the list Field Description Contact Summary Group Click to show the list of groups. Check each group this contact should belong to. Primary Call If the contact has more than one number, select the primary number.
Bria 3 for Mac User Guide – Retail Deployments Example – Contact with a Softphone Number This example shows how to add a contact when your VoIP service supports online availability via your SIP account. Enter the person’s softphone number in the Softphone field As soon as you add a Softphone entry, this field automatically appears. Bria will share online presence information with this person using this phone number. In addition, these fields appear. See the table for information on these fields.
CounterPath Corporation Example – Contact with an XMPP Address This example shows how to add a contact who has an XMPP address (for example, a Gmail address). Assuming you have created a corresponding XMPP account in Bria (for example, an XMPP account for your Gmail address), then you can send this person IMs and share online status. Enter the XMPP address in the Instant Message field. Include the domain (e.g. @gmail.
Bria 3 for Mac User Guide – Retail Deployments Adding a Contact using an Existing Address You can add a contact by capturing existing information: • • If you are on a phone call with a person who is not a contact, click the Add to Contacts icon in the call panel. On the History tab, select an entry that is not a contact. Control-click and choose Add Contact. The Contact Profile dialog appears. Complete the dialog as desired and press OK.
CounterPath Corporation 5.3 Using Contacts Hover to reveal icons. Click the phone icon to call using the primary phone number. Or click the IM icon to send an IM using the primary presence address for this contact. You can watch the contact’s online status, if the contact has a softphone address. See page 41 for the meaning of the online status icons. See “Sharing Online Status” on page 39 for information on obtaining online status information.
Bria 3 for Mac User Guide – Retail Deployments 5.4 Sharing Online Status You can publish your online status to contacts who have softphone address, and you can set up Bria to view the online status of other contacts. Typical online statuses are available, on the phone, busy, and so on.
CounterPath Corporation Allowing Other Parties to See your Status (Publishing your Status) Continuing from above, when the other person allows the notification request, your name is added to their contact list. As soon as you are added to their list, a request is sent back to you requesting that they be able to see you. Bria accepts this request automatically, and the other person can now see your status.
Bria 3 for Mac User Guide – Retail Deployments Setting your Online Status Changing your Status Click the down arrow beside the online status indicator on Bria, and select the desired value. See the table below. Setting up Online Status Indicators Indicator Available Meaning for your Status Either: Meaning for Others’ Status You can contact this person. • You have set your status to this value. • Bria has determined that you are logged on but not on the phone or idle.
CounterPath Corporation Adding Contacts to the Alert List (Buddy Pounce) You can add a contact to the Alert List in order to request to be notified when the online status of a contact changes. In the contact list, control-click the selected contact or contacts and choose Add to Alert List. The Alert List icon appears beside the contact. When the contact’s status changes, a notification appears.
Bria 3 for Mac User Guide – Retail Deployments 5.5 Privacy You can control how contacts and other people can contact you by phone or IM, and you can control whether your contacts can see your availability information (whether you are online, one the phone, and so on). You can set up controls in advance or “on the fly” (as phone calls and presence requests come in). Setting up Controls in Advance To set up controls in advance, see “Preferences – Privacy” on page 62.
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Bria 3 for Mac User Guide – Retail Deployments 6 Using Other Resources 6.1 The History Tab Incoming missed call Outgoing call, either attempted or established Incoming call that was answered From the menu bar, choose View > Show History. Managing the List of Calls You can control-click on an entry in a list to: • • • • Delete the call. Delete all entries in this list. Edit the profile if the entry is a contact. Add as contact. The Contact dialog appears.
CounterPath Corporation 6.2 The Favorites Tab To view the Favorites tab go to the menu bar and choose View > Show Favorites. You can create favorites from your contact list. They will be displayed in both the contact list and in the Favorites tab. Select the desired contacts, then control-click and choose Add to Favorites. Quick links to IM or phone this person Menu for other actions You can perform nearly all the same actions on the contact in Favorites as you can in the contact list.
7 Configuring Bria From the menu bar, choose Bria > Preferences. The Preferences window appears. • • When configuring Bria the first time, click the Accounts tab and set up the account. Then complete other tabs as desired. After the initial setup, display whichever tab you want. 7.1 Configuring Accounts: the Accounts Tab Choose Bria > Account Settings from the menu bar. The Account Settings window appears, showing all the accounts set up.
CounterPath Corporation • • Create an XMPP account, if appropriate. For example, if you already have an XMPP account independent of Bria (for example, a Gmail account), you can create an account in Bria and pull your contacts into the Bria contact list. You can then IM these contacts directly from Bria. To create an XMPP account, see page 49. Enable the Mac Address Book account, if desired.
Bria 3 for Mac User Guide – Retail Deployments XMPP Account You create an XMPP account if, for example, you already have an XMPP account independent of Bria (for example, a Gmail account). Fields with a red asterisk are required Table 1: XMPP Account Properties – Account Field Account name Protocol Description If desired, change the account name to something that is meaningful to you. For example, the type of XMPP account such as “Gmail account”. Read-only. Always specifies XMPP.
CounterPath Corporation SIP Accounts – General Fields with an asterisk are required Table 2: Accounts – General Field Account name Protocol Use for Call Use for IM/Presence Description If desired, change the account name to something that is meaningful to you. For example, the name of the VoIP service provider. Read-only. Always specifies SIP. If checked, this account is eligible to be used for phone calls. If unchecked, this account will never be used for placing phone calls.
Bria 3 for Mac User Guide – Retail Deployments Table 2: Accounts – General Field Send outbound via Description Choose the setting specified by your VoIP service provider: • Domain: If your VoIP service provider requires that traffic be directed to proxies that are discovered via the domain. • Proxy Address: If your VoIP service provider has an outbound proxy address and requires that you provide the address to Bria. For the address enter a domain name (for example, domain.
CounterPath Corporation SIP Accounts – Voicemail These settings let you set up to interact with your VoIP service provider’s voicemail service. They also let you configure Bria to forward calls in several situations, independent of your VoIP service provider’s voicemail service. Your service provider may provide the ability to set up for voicemail outside of Bria, for example, by phoning a softphone address and following the voice prompts, or by accessing a website.
Bria 3 for Mac User Guide – Retail Deployments Table 3: Accounts – Voicemail Field Number to dial for checking voicemail Description Optional, but complete this field only if your VoIP service includes voicemail. • Completing this field activates the voicemail icon in the tool bar. When you click this icon, Bria will dial this number. You will be connected to your service provider’s voicemail and can listen to your messages.
CounterPath Corporation SIP Accounts – Topology Table 4: Accounts – Topology Field Firewall traversal method Description Choose the setting recommended by your VoIP service provider: • Auto detect using ICE: Automatically determine the contact address for signaling traffic. Advertise the local IP, public IP (discovered via STUN, if available) and media relay IP and use these to automatically determine the best route for media traffic during calls.
Bria 3 for Mac User Guide – Retail Deployments SIP Accounts – Presence Presence allows other softphone users to see your online status, and also allows you to see the online status of others. This tab lets you set up to share presence information with contacts. (Note that you do not have to set up to share presence information on an XMPP account.) Once you have configured presence on this page, you can set up rules; see “Sharing Online Status” on page 39 and “Preferences – Privacy” on page 62.
CounterPath Corporation SIP Accounts – Storage Typically, you leave the storage method as Local. However, if your VoIP service provider provides access to an XCap or WebDav server, you can choose to store some contact data on that server. Contact data gets stored on the server as follows: • • • Softphone numbers and display names from contacts created manually or from a corporate directory or by importing from a file. Other data from these contacts does not get stored on this server.
Bria 3 for Mac User Guide – Retail Deployments SIP Accounts – Transport Table 7: SIP Accounts – Transport Field Signaling Transport Encryption Allow IPv6 Description Contact your VoIP service provider to identify the types of transport that are supported. Then choose a supported transport: • Automatic: Bria sets up the transport based on the capabilities of the network and the Bria computer. Choose this option if you do not care which transport is used.
CounterPath Corporation Setting up the root certificate on your computer ensures that the connection to the proxy is TLS secure (the first hop). Any proxy in the chain (between you and the caller) that does not support TLS may cause an insecure link in the chain. Therefore, if the other party is outside your domain, you cannot be completely sure that the call is secured at the signaling level, which means that you cannot be sure that it is secured at the media level.
Bria 3 for Mac User Guide – Retail Deployments SIP Accounts – Advanced Table 9: SIP Accounts – Advanced Field Description Register Settings Reregister every Minimum time Maximum time The time interval between Bria’s attempts to reregister in order to refresh the account registration with the VoIP service provider for this account. A value of zero means not to reregister after the initial registration. This value is placed in the “Expires” header field of the REGISTER message.
CounterPath Corporation Table 9: SIP Accounts – Advanced Field Description Timers Enable session timers Default session time Session timer preference A session timer is a mechanism to detect whether a call session is still active from the signaling point of view. When the timer expires, a refresh is sent from one party to the other. The timer is then reset. • Turn on to enable session timer. Enter a value in Default session time. • Turn off to disable session timer; refreshes will never be sent.
Bria 3 for Mac User Guide – Retail Deployments 7.2 General Preferences From the menu bar, choose Bria > Preferences. The Preferences window appears. All the tabs on this window except for “Accounts” are preferences tabs. These tabs let you control the way that you work with Bria. The icons (other than Accounts) let you set up general features of Bria. Preferences – Application This panel lets you set your preferences for general GUI behavior and lets you set up for login.
CounterPath Corporation Preferences – Privacy You can control how contacts and other people can contact you by phone or IM, and you can control whether your contacts can see your presence information (whether you are online, on the phone, and so on). General Tab In “Global Contact Settings”, choose one option. If you choose “Only people in my contact list”, then all contacts will be able to contact you unless their name or their domain is in the Blocked list (below). The “Blocked” section is optional.
Bria 3 for Mac User Guide – Retail Deployments Preferences – Alerts & Sounds This panel lets you control the alert box and lets you assign sounds. Enable Alert Displays You can control whether the Call Alert box is displayed in different situations. You can also control how you are alerted to an incoming IM: either with a small IM Alert box or with the IM window itself. Assigning Sounds You can assign specific sounds to a variety of actions or “events”. 1.
CounterPath Corporation Preferences – Devices Bria automatically detects devices at each startup, and selects the most appropriate device for each purpose. If you do not like this selection, you can override it on this panel. If you override a selection, it will apply the next time you start Bria, unless the device is no longer available, in which case Bria will again select the device to use.
Bria 3 for Mac User Guide – Retail Deployments Field Description Headset Mode Microphone, Speaker Change these fields only if you want to override the devices that Bria automatically selected. In both these fields, select the headset you are using. The headset is the device that is usually used for the speaker (the sound you hear) and microphone (recording your voice). The only situation in which the headset is not used is when the Speaker Phone button on the dialpad is pressed.
CounterPath Corporation Preferences – Network Select the type of network connection for your computer. The sliders move to show the bitrate that will be used for sending and receiving. These rates are typical rates for the selected configuration. If you know that your computer and network can handle a faster sending speed, click Custom and move the slider. It is recommended that you not change the receiving speed.
Bria 3 for Mac User Guide – Retail Deployments Preferences – Codecs Audio Codecs This panel shows all the codecs that are included in the retail version of Bria. You can enable or disable codecs as desired. With only one codec enabled, all calls made will use that codec. With more than one codec enabled, Bria automatically chooses the best codec based on the other party’s capability, the available bandwidth, and network conditions. You cannot change the properties of any codecs.
CounterPath Corporation Supported Codecs Codec Narrowband Wideband AMR Wideband (G.722.2) 3 Broadvoice-32 3 Broadvoice-32 FEC 3 DVI4 3 3 3 3 DVI4 Wideband Included in Retail Bria Royalty-bearing 3 EVRC 3 3 G.711aLaw * 3 3 G.711uLaw * 3 3 3 G.722 3 G.723 3 3 G.726 3 3 G.
Bria 3 for Mac User Guide – Retail Deployments Video Codecs Video codecs describe the format by which video streams are compressed for transmission over networks. Some codecs require less bandwidth than others, but may result in lower video quality. You can enable or disable codecs as desired. You may decide to disable a codec even though your VoIP service provider supports it. With only one codec enabled, all calls made will use that particular compression format.
CounterPath Corporation Preferences – Media Quality Field Description Audio Quality Reduce echo Reduce background noise Turning this feature on improves sound quality. This feature is typically on. Automatically attempts to remove background noise. Typically on for the speakerphone. Automatic gain control This feature is typically on. Preserve bandwidth When this feature is on, Bria stops sending audio when you are not talking.
Bria 3 for Mac User Guide – Retail Deployments Preferences – Call Automation These settings let you configure how you want auto answer to handle incoming calls, when Auto Answer is enabled. (To enable Auto Answer, see page 15). Preferences – Directory Typically, directories are used only in enterprises and are set up by the system administrator.
CounterPath Corporation Preferences – Advanced Field Description Audio DTMF You may need to change the DTMF configuration if you cannot interact with interactive voice response systems (auto attendants, voice-activated menus, and so on). Contact your VoIP service provider for the correct setting.
A Troubleshooting From the menu bar, choose Help > Troubleshooting. The Troubleshooting window appears. Testing Audio Quality While you are on a phone call, you can test the quality of the audio. Note that to perform a valid test, you should be on an established call (not a call attempt).
CounterPath Corporation Testing Video Quality While you are on a phone call, you can test the quality of the video. Note that to perform a valid test, you should be on an established call (not a call attempt).
Bria 3 for Mac User Guide – Retail Deployments Testing the Network Connection You can verify that you are successfully connected to the network.
CounterPath Corporation Testing Audio Devices You can verify that your microphone and speakers are working and can set the volume to a comfortable level without having to actually place a phone call.
Bria 3 for Mac User Guide – Retail Deployments Diagnostics Only use this panel if instructed to do so by customer support. To start logging Bria activity and send a logging report to CounterPath customer support: 1. Click Start Logging. The first Diagnostics Logging window appears. 2. Select the problem you are experiencing and click Start Logging. 3. On the second Diagnostics Logging screen, click Finish. Logging will start. 4.
CounterPath Corporation B Dial Plan When a call attempt is made, the call input (what you type, select or drag onto the call entry field) is processed to select the SIP account to use and to modify the input if that is required to ensure that the call gets placed successfully. This ability to select an account and modify the input relies on the existence of a “dial plan” for each account.
Bria 3 for Mac User Guide – Retail Deployments B.1 Dial Plan Syntax In Bria, the dial plan establishes the expected patterns of characters for a telephone number or softphone address, and allows for modification (transformation) of input based on the match to a pattern. The dial plan has the following syntax: pattern[|pattern];match=1;=;[match=2; =;] Where: • • • Items in [ ] are optional. Pattern: the pattern that will be matched. One or more patterns.
CounterPath Corporation Element Origin Description \a Regular expression rules Wildcard for any single alphanumeric character. [digit-digit] Regular expression rules A digit within the specified range. [charactercharacter] Regular expression rules A character within the specified range. [digit1, digit2, digit3] Regular expression rules One of the characters in the collection. . Digit map rules Repeat the last element 0 or more times. For example, xxxx.
Bria 3 for Mac User Guide – Retail Deployments B.2 How the Input Is Processed Comparing Input to the Dial Plan Patterns The input is compared to each dial plan in turn, starting with the first listed account. The process is slightly different depending on how the call is placed: • • If the input was dragged or selected, then the entire input is compared to each dial plan. If a complete match is found, then that account is selected and the associated transformation is performed.
CounterPath Corporation B.3 Examples Example 1 \a\a.T|xxxxxxx.T;match=2;pre="9" This simple example shows how to differentiate between a PSTN number and a softphone address, and how to add a “9” dialing prefix only to the PSTN number. Example 2 3xxT|1xxxxxxxxxx|[2-9]xxxxxxxxx|+x.T;match=2;pre="9"; match=3;pre="91";match=4;prestrip=1;pre="9011" 3xxT The first pattern is any three-digit number beginning with 3. No transformation. The assumption is that this is an internal extension.
Bria 3 for Mac User Guide – Retail Deployments • Handling of the account prefix (#1), if you are upgrading from Bria 1.1 and are accustomed to entering the account number. Use of # to identify the account is now deprecated. The dial plan should be capable of determining the account to use for this number. However, since users may still be in the habit of entering the account prefix, you may want to include this pattern to handle such a scenario.
CounterPath Corporation C Contact List Headings Following is a list of all the headings that are used in the Bria contact list. This list can be useful when formatting a contact list in order to import it into Bria. For details, see “Populating by Importing Contacts” on page 33. s Heading Description business_number business_numbern, where n is 2 to 6 categories Maps to Bria groups default_address Maps to the Presence field default_address_comm Always specifies IM, if default_address is specified.
Bria 3 for Mac User Guide – Retail Deployments D Glossary Broadband Codec Dial plan DTMF Firewall IM MWI Narrowband Presence PSTN SIP account Softphone address USB device vCard VoIP service provider Broad or wide bandwidth. In data transmission, the wider the band, the more data it is possible to transmit in a given time span. A cable, DSL and ADSL connection to the network provide broadband for data transmission. A dialup or ISDN connection typically provide a narrow bandwidth for data transmission.
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