Bria 3 for Windows User Guide Enterprise Deployments
CounterPath Corporation CounterPath Corporation Suite 300, One Bentall Centre 505 Burrard Street, Box 95 Vancouver, BC V7X 1M3 Tel: 604.320.3344 sales@counterpath.com www.counterpath.com © December 2011 CounterPath Corporation. All rights reserved. Windows, Windows Vista, Active Directory, Excel and Outlook are registered trademarks of Microsoft Corporation in the United States and other countries.
Contents Introduction................................................................................................................................ 1 Installation and Setup................................................................................................................. 3 Getting Ready ...................................................................................................................... 3 Installing Bria .......................................................................
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1 Introduction Read this manual if you are working in an enterprise and you have a system administrator. It is assumed that your system administrator has either configured Bria on your behalf or has give you instructions on configuring it yourself. If you are not working in an enterprise, read the user guide “Using Bria 3 for Windows – for Retail Deployments”.
CounterPath Corporation • • Acoustic echo cancellation, automatic gain control, voice activity detection. Support for the following audio codecs (not all these codecs are included in the retail brands): AMR Wideband (G.722.2), Broadvoice-32, Broadvoice-32 FEC, DVI4, DVI4 Wideband, EVRC, G.711aLaw, G.711uLaw, G.722, G.723, G.726, G.729, GSM, iLBC, L16 PCM Wideband, Speex, Speex FEC, Speex Wideband, Speex Wideband FEC. • Support for the following video codecs: H.263, H.263+ 1998, H.264.
2 Installation and Setup 2.1 Getting Ready Multimedia Device Requirements Bria requires both speakers and a microphone to make calls. Any of the following configurations are acceptable: • • • • • • External speakers and microphone Built-in speakers and microphone Dual-jack multimedia headset Bluetooth® multimedia headset USB multimedia headset USB phone. HID-compliant devices can be configured to work with Bria.
CounterPath Corporation 2.3 Starting Bria First-time Startup If Bria is not already running, start it as you would any other program: Use the Windows Start menu or double-click the desktop icon. The Bria Login dialog appears. with the Profile set to “Manually enter login server”. 1. Set the profile to the value specified by your system administrator. Typically: • • • 2. No login required: Used if you will manually configure Bria, as described below.
Bria 3 for Windows User Guide – Enterprise Deployments 2.4 Configuring Bria Setting up Accounts Read this section if your system administrator advises you that you must either configure Bria or complete the configuration. (If your administrator advises you that configuration is already done, go to “Populating your Contact List” on page 6.) Set up the SIP Account 1. When the softphone appears, click the Go to Account Settings link. The SIP Account window appears. 2.
CounterPath Corporation . Populating your Contact List Typically, you will want to create contacts in order to easily make phone calls, send IMs and transfer files. You can bring in contacts from other sources: • • • From a file such as a vCard or comma-separated-values (CSV) file. See page 39. From your Microsoft® Outlook® address book. See page 65. From a corporate directory, if your system administrator has set one up. See “Directory Tab” on page 55.
Bria 3 for Windows User Guide – Enterprise Deployments 2.5 Troubleshooting Bria includes these tools for helping you troubleshoot problems: • • • • You can verify that your microphone, speakers and camera are working and can set the volume to a comfortable level without having to actually place a phone call. You can verify that you are successfully connected to the network.
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3 Making Phone Calls 3.1 Starting and Quitting Bria If Bria is not already running, start it as you would any other program: Use the Windows Start menu or double-click the desktop icon. Bria appears. To quit Bria, choose Softphone > Exit or press Ctrl-Q. 3.2 The Onscreen Softphone Show/hide resources such as contacts, favorites and modules such as chat rooms and workgroup Change layout of contact list and import contacts Close to system tray.
CounterPath Corporation The Bria Menu Bria. • • • • Accounts. You will work with these settings only if advised to do so by your system administrator. Preferences. These settings control the way that you work with Bria and apply to all accounts. See “Configuring Preferences” on page 66. Exit. To shut down Bria. You can also exit by pressing Ctrl-Q. View. Changes how Bria looks.
Bria 3 for Windows User Guide – Enterprise Deployments 3.3 Placing a Call Place the call as described in the table below. The outgoing call opens in its own call panel, below any other existing call panels. You will hear a ringing tone while Bria attempts to make a connection. Option Keying From the... Dialpad or computer keyboard Description 1. Enter the phone number in the call entry field using the dialpad or the computer keyboard.
CounterPath Corporation Call entry field Click to place the call Auto complete suggestions For information on working with the call, see “Handling an Established Call” on page 16. Dealing with an Auto Attendant If you know that your call will be answered by an auto attendant and you know what menu items you will choose, you can include those menu items (DTMF) in the phone number when you dial it: • • • Before the first DTMF number, include at least one capital P. You can include other Ps.
Bria 3 for Windows User Guide – Enterprise Deployments Selecting the Account to Use This information applies only if you have more than one SIP account set up and enabled. When you place a call, you can explicitly specify the account to use for that call. The account selection options appear only if you have two or more SIP accounts that are enabled and being used for phone calls.
CounterPath Corporation Hiding your Identity (Anonymous Calling) You can hide your identity on a call, so that the other person will not see your name or number on their phone. Your ID will be hidden for all outgoing calls until you turn off Hide my Number. Anonymous calling is automatically turned off when you shut down. Turn Hide your identity on or off Placing another Call You can place another call.
Bria 3 for Windows User Guide – Enterprise Deployments 3.4 Handling Incoming Calls Bria must be running to answer incoming calls. It can be running in the system tray.(If Bria is not running, incoming calls may be directed to voicemail; check with your system administrator.) The new call appears in its own call panel. In addition, the Call Alert box appears. For information on setting call alert preferences, see page 67. Click. If you are on another call, that first call is automatically put on hold.
CounterPath Corporation 3.5 Handling an Established Call Place another call The current call is automatically put on hold. See page 14 for more information Audio Controls Speakerphone Speaker control, microphone control and mute Voicemail See page 24 Add as Contact Add the current caller as a contact. See “Adding a Contact Using an Existing Address” on page 44.
Bria 3 for Windows User Guide – Enterprise Deployments 3.6 Transfering a Call Basic (Unattended) Transfer – Transfer this Call Click the Transfer button The call is put on hold and a call entry field appears. Type a name or number, or drag a contact into the field. If the button does not show “Transfer now”, click the down arrow and select Transfer now. You can also permanently change the option that appears on the button; see page 66. Then click Transfer Now. The call may end immediately.
CounterPath Corporation Attended Transfer – Call then Transfer You can first speak to the target (the person you are transfering the call to), then click Transfer Now to complete the transfer. Click the Transfer button The call is put on hold and a call entry field appears If the button does not show “Call first”, click the down arrow and select Transfer now. You can also permanently change the option that appears on the button; see page 66.
Bria 3 for Windows User Guide – Enterprise Deployments 3.7 Handling Video Calls Placing a Video Call Calls made with Bria will work without a video camera, but a video camera is necessary to allow other parties to see your image. Bria will work with most USB video cameras.
CounterPath Corporation Adding Video If you have a camera, you can add video to a call that started as an audio call. Click Start Video ( their video to you. ) in the call panel. When you add video, the other party may (or may not) start sending Other Party Adds Video If the other party starts their video, your video window automatically opens and the video is played. You can start sending your own video, if desired (and assuming you have a camera) by clicking Start Video( call panel.
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CounterPath Corporation Managing the Conference Mute. When you mute during a video call, you may also want to click Stop Video to stop the video feed. Participant menu Conference call entry field Conference menu Adding More Participants You can add more participants to an existing conference in any of these ways: • • • Right-click on a contact or history item and choose Add to Conference Call. In the conference call panel, enter a name in the call entry field and click Add.
Bria 3 for Windows User Guide – Enterprise Deployments Video Conference Calls Calls made with Bria will work without a video camera, but a video camera is necessary to allow other parties to see your image. Bria will work with most USB video cameras. This person has video. This person does not have video. To remedy this situation, stop video and start it again. Video will be sent to all the current participants. Closing the video window stops sending video.
CounterPath Corporation 3.9 Voicemail If your service includes voicemail and you have set up voicemail options (page 57), then when you have voicemail messages, the voicemail icon appears at the top of the phone (the icon may include a number). You can click the icon to automatically connect to voicemail and listen to your messages. Voicemail icon 3.10 Forwarding Calls Forwarding Calls You can enable or disable forwarding so that calls will be automatically forwarded to another number.
Bria 3 for Windows User Guide – Enterprise Deployments 3.11 Viewing Your Workgroup The workgroup gives you a detailed view of phone-related activity for a team. The workgroup feature must be set up before it can be used; see page 60. Once this is done, choose View > Workgroup to view your workgroup. The Workgroup window supports many of the same features as the contact list. Click to call this person Click the name to display the contact flyout A name may be grayed out.
CounterPath Corporation Monitor, Pick up and Join Incoming Call A member is receiving an incoming call Click to pick up this call. A call panel will open on your Bria and you will immediately be connected to the caller. Outgoing Call A member is making an outgoing call.
Bria 3 for Windows User Guide – Enterprise Deployments Established Call A member is on an established incoming or outgoing call Click to join this established call. An outgoing call will be placed. If the other person accepts the request, you will immediately join the call and be talking to all the parties. Receiving a Request to Join Another member of your workgroup may request to join one of your phone calls. The request appears within the current call panel.
CounterPath Corporation 3.12 Working in Deskphone Mode If you have a SIP deskphone, you can use Bria in deskphone mode. In this mode: • • You can initiate calls from Bria and then pick up the deskphone receiver in order to speak to the person. You can then control the call using the deskphone controls. You can also hang up the call using Bria. Information about incoming, outgoing and established calls is displayed in Bria in read-only mode. Set up for Deskphone Mode 1.
4 Other Bria Features 4.1 Instant Messaging Sending an IM 1. You can send an IM to a contact who has a softphone or XMPP address. From the Contacts tab Right-click on the contact and choose Send Instant Message. The contact must have a softphone address. Or click on the IM icon that appears to the right of the contact name. An active phone call If the person is a contact, choose Send Instant Message from the call panel menu.
CounterPath Corporation Receiving an IM When an IM is received, either the IM window or a Call Alert pops up. (To control which window appears, choose Softphone > Preferences > Application.) 4.2 Sending a Broadcast IM You can send an IM to several people at one time. A broadcast IM is not a group chat: • • With a broadcast IM, each recipient can reply to the IM, but only you will see these replies; the other recipients will not see these replies.
Bria 3 for Windows User Guide – Enterprise Deployments 4.3 Group Chat (Conference IM) Group chat allows you to exchange instant messages with a group of people in the same session. All people must have XMPP accounts configured in order to participate in group chat. There is no limit to the number of participants in a group chat session. You can also invite more participants during a group chat session. 1. In the Contacts tab, select the desired contacts. Contacts must be online. 2.
CounterPath Corporation Rejoining a Group Chat If you leave a group chat, you will be able to rejoin it so long as the session is still active (at least one other person is in the chat). 1. View > Chat Rooms. Even if you do not normally belong to any chatrooms (next page), the chatroom popup appears to show you the group chats you had joined that are still open. 2. Select this group. The Group Chat window reappears. This is a group chat that you were in and that is still open with other people.
Bria 3 for Windows User Guide – Enterprise Deployments 4.4 Chat Rooms Chat rooms are set up to allow the same group of people to have a group IM session, usually on a regular basis. For example, your system administrator may create a chat room called “Marketing” and add the marketing staff as members. Every Monday at 8:00 a.m., each member opens the chat room on Bria and joins the conference. You can only use chat rooms if your system administrator has set up chat rooms and added you as a member.
CounterPath Corporation 4.5 Viewing the Message Archive You can view your recent IM activity for any contact, group chat session, or chat room session. Do one of the following: • • 34 On the menu, click View > Message Archive. Or right-click a contact and choose View Message Archive.
Bria 3 for Windows User Guide – Enterprise Deployments Select your own name to view your group chat and chat room sessions Select another person to view instant messages with that person Select one or more names and then right-click to save or delete all the conversations for those people Right-click to delete or save the selected conversation 35
CounterPath Corporation 4.6 Sending and Receiving Files Sending Files If you have an XMPP account, you can send files to another contact who has a Jabber address (meaning that they have an XMPP account). 1. Choose one of these actions: • • Right-click a contact and choose Send Files; a standard Open dialog box opens. Select the files to send and click Open. The Send Files dialog appears with a “waiting” message. If you want, you can cancel the send before the other person retrieves the file.
5 The Contacts Tab The Contacts tab displays your contacts. Each contact is shown with presence information and icons for singleclick phoning and IMing. If the Contacts tab is not showing, go to the main menu and choose View > Show Contacts. Add a Contact Search entire contact list Contacts are typically organized into groups. Bria includes built-in groups. You can add more groups, as desired. The online status of others.
CounterPath Corporation 5.1 Populating the Contact List At any time, but particularly when you first deploy Bria, you may want to populate the contact list with contacts from an external source such as a file of contacts or contacts in your Outlook address book. From an LDAP Directory or Active Directory If your system administrator has set up an LDAP directory or Microsoft Active Directory, you can create contacts from it: 1. Make sure Bria is configured to connect to this directory (page 74). 2.
Bria for Windows User Guide – Enterprise Deployments Populating by Importing Contacts You can populate the Bria contact list by importing from an external file or files. Your system administrator may have placed a file on a server for you to import. You can also import your own file or files, as many as required. The new contacts will be added to the existing contacts. You can import a contact list from: • • • CSV. A comma-separated file. Use this method to import from a Microsoft® Excel® file.
CounterPath Corporation • All information in the Bria contact list is exported to Microsoft Outlook. Only information that can be displayed in Outlook actually appears in the Outlook Contacts window. Typically this means that all softphone addresses are exported (and stored in custom fields) but not displayed in Outlook. For other formats, a new file of the specified type is created.
Bria for Windows User Guide – Enterprise Deployments 5.2 Managing Contacts and Groups Adding a Contact Click , or right-click a group and choose Add Contact to Group. The Contact Profile dialog appears. To enter a phone number, select the type, enter the number, and click + The new number appears in the list Field Description Contact Summary Display as If several display names are available, choose the one that you want to show in the contact list. Group Click to show the list of groups.
CounterPath Corporation Example – Contact in an Enterprise that Uses SIP for Presence This example shows how to add a co-worker when your enterprise uses SIP for instant messaging and presence. This example assumes that presence/IM is allowed on your SIP account; see page 63. Enter the person’s office number or extension in the Softphone field As soon as you add a Softphone entry, this field automatically appears. Bria will share online presence information with this person using this phone number.
Bria for Windows User Guide – Enterprise Deployments Example – Contact in an Enterprise that Uses XMPP for Presence This example shows how to add a co-worker when everyone has an enterprise extension plus a separate XMPP address for instant messaging and presence. Enter the XMPP address in the Instant Message field. Include the domain (@domainA.
CounterPath Corporation Adding a Contact Using an Existing Address You can add a contact by capturing existing information: • • If you are on a phone call with a non-contact, click the Add to Contacts button in the call panel. On the History tab, select an entry that is not a contact. Right-click and choose Add as Contact. The Contact Profile dialog appears. Complete the dialog as desired and press OK. If the contact method is Softphone or Jabber, an online status request is sent to this person.
Bria for Windows User Guide – Enterprise Deployments 5.3 Using Contacts Double-click to phone or IM (depending on how doubleclicking is configured in Preferences > Application). You can watch the contact’s online status, if the contact has a softphone or IM address See the table on page 49 for the meaning of the online status icons. See “Sharing Online Status” on page 46 for information on obtaining online status information. Hover to reveal icons.
CounterPath Corporation 5.4 Sharing Online Status You can publish your online status to contacts who have softphone address, and you can set up Bria to view the online status of other contacts. Typical online statuses are available, on the phone, busy, and so on.
Bria for Windows User Guide – Enterprise Deployments Sharing Online Status Watching Others’ Status To watch a contact’s status, that contact must be tagged for presence: • • • • • If you create a contact via the Contact Profile and you include a SIP address in the Softphone field, Bria will automatically obtain status information for this address.
CounterPath Corporation You must respond to the request: Option Button Comment Result Create a new contact Allow This option is selected for you if you do not currently have a contact with this SIP or XMPP address. Allow the request and create a new contact using this address. Update an Allow existing contact Either option Block This option is selected for you if you already have a contact with this SIP or XMPP address but you were not previously sharing your online status with this person.
Bria for Windows User Guide – Enterprise Deployments Setting your Online Status Changing your Status Click the down arrow beside the online status indicator on Bria, and select the desired online status. See below. Setting up Status Indicators You can create a custom status indicator: click the down arrow beside the status indicator, and double-click on one of the existing indicators; type your custom status.
CounterPath Corporation Adding Contacts to the Alert List (Buddy Pounce) You can add a contact to the Alert List in order to request to be notified when the online status of a contact changes. Right-click the contact or contacts and choose Add to Alert List. The Alert List icon appears beside the contact: Alert List icon When the contact’s status changes, a notification appears.
Bria for Windows User Guide – Enterprise Deployments 5.5 Privacy You can control how contacts and other people can contact you by phone or IM, and you can control whether your contacts can see your presence information (whether you are online, one the phone, and so on). You can set up controls in advance or “on the fly” (as phone calls and presence requests come in). Setting up Controls in Advance To set up controls in advance, see page 68.
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6 Using Other Resources 6.1 History Tab Detach the history list Filter list Outgoing call, either attempted or established Incoming call that was answered Incoming missed call Managing the Lists of Calls You can right-click on an entry in a list to: • • • • • Delete the entry. Delete all entries in the list. Block this person so they cannot send you phone calls or instant messages, or see your online availability. Edit the profile if the entry is a contact. Add as contact.
CounterPath Corporation 6.2 Favorites Tab To view the Favorites tab, go to the main menu and choose View > Show Favorites. You can create favorites from your contact list. They will be displayed in both the Contacts tab and in the Favorites tab. Select the desired contacts, then right-click and choose Add to Favorites. You can perform nearly all the same actions on the contact in the Favorites tab as you can in the Contacts tab.
Bria for Windows User Guide – Enterprise Deployments 6.3 Directory Tab The Directory tab is available only if your system administrator has set up Bria to access a corporate directory. To view the Directory tab go to the main menu and choose View > Show Directory. Only one number appears for each entry. There may be other numbers that will show if you try to call this person. Phone a Person Right-click an entry and choose Call or Video Call. The call is placed immediately.
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7 Configuring Bria 7.1 Configuring Accounts Accounts Settings Window Choose Softphone > Account Settings. The Account Settings window appears showing all the accounts currently set up. From this window you can add (create), enable or disable, edit, or remove a SIP, XMPP or Outlook account. Here is a typical setup The “corporate” XMPP account Another SIP account Your own Gmail account An Outlook account. This account is automatically created for you in some situations; see page 65.
CounterPath Corporation • • • You will create an XMPP account at startup if your enterprise uses XMPP for presence. Again, you will follow instructions from your system administrator. If you already have an XMPP account independent of Bria (for example, a Gmail account), you can create an account in Bria and pull your contacts into the Bria contact list. You can then IM these contacts directly from Bria. For information on the Outlook account, see page 65. The account is the “preferred account”.
Bria 3 for Windows User Guide – Enterprise Deployments SIP Account Properties – Voicemail In general, your system administrator will provide the values for fields in this tab. The only fields that you can set to suit yourself are: • Always forward to this address: To always forward phone calls, click the box and enter the address to forward to. Phone calls received on other accounts (if you have them) are not affected by enabling this field. Always forward works only when Bria is running.
CounterPath Corporation SIP Account Properties – Presence This tab lets you configure presence and workgroups. Presence Set up the Presence section as instructed by your system administrator. Once you have configured presence on this page, you can set up rules for which people are allowed to see you;“Preferences – Privacy” on page 68. Setting up Workgroups in RLS Mode Read this section if your system administrator advises you that workgroups are already set up on the server.
Bria 3 for Windows User Guide – Enterprise Deployments • I will choose who can monitor me: if you do not want to let everyone in the workgroup to monitor you. (for example, if you are a supervisor; see below for details). Or if you only want one person to monitor you. 3. Click Edit Members. On the Workgroup Members window click Add. In the Add Workgroup member window, enter a person’s SIP address as shown. Repeat for all the members of the workgroup.
CounterPath Corporation When You Are a Supervisor If you are the supervisor of a workgroup (meaning that you want to monitor others but do not want them to monitor you): 1. Set the Mode to Peer-to-peer and select “I will choose who can monitor me”. 2. Click Edit Members. On the Workgroup Members window click Add. In the Add Workgroup member window, enter a person’s SIP address as shown. Repeat for all the members of the workgroup. The Workgroup Members window will look like this: 3.
Bria 3 for Windows User Guide – Enterprise Deployments XMPP Account Typically, you create an XMPP account if: • • Your enterprise uses XMPP for presence. You already have an XMPP account independent of Bria (for example, a Gmail account). When the account is created, those contacts are pulled into the Bria contact list. You can then IM these contacts directly from Bria.
CounterPath Corporation Table 1: XMPP Account Properties – Account Field Outbound proxy Resource Priority 64 Description The value in User ID and in this setting may be used by Bria to compose a valid jid: • If User ID=bob@ABC.com and Outbound proxy is empty, jid=User ID: bob@ABC.com • If User ID=bob@ABC.com/home and Outbound proxy is empty, jid=User ID: bob@ABC.com • If User ID=bob@ABC.com and Outbound proxy=XYZ.com, ignore the Outbound proxy; User ID=bob@ABC.com • If User ID=bob@ABC.
Bria 3 for Windows User Guide – Enterprise Deployments Outlook Account Bria automatically creates an Outlook account if it detects Outlook on your computer. You can enable the Outlook account to provide Bria with access to the contacts in you Outlook address book. Typically, you configure the Outlook account if: • • Your system administrator has advised you to. Your system administrator may have set up your Outlook account with corporate contacts, for example.
CounterPath Corporation 7.2 Configuring Preferences Choose Softphone > Preferences. The Preferences window appears. The Preferences panels let you control the way that you work with Bria. Preferences – Application This panel lets you set your preferences for general GUI behavior and lets you set up for login. Login Options The “Enable login screen” field is used only when you started up Bria with the “No login required” profile (page 4) but in fact you do need to log in.
Bria 3 for Windows User Guide – Enterprise Deployments Preferences – Alerts & Sounds The tabs on this panel let you control the Call Alerts box and lets you assign sounds. Alerts You can control whether the Call Alert box is displayed in different situations. You can also control how you are alerted to an incoming IM: either with a small IM Alert box or with the IM window itself. Sounds You can assign specific sounds to a variety of actions or “events”. 1.
CounterPath Corporation Preferences – Privacy You can control how contacts and other people can contact you by phone or IM, and you can control whether your contacts can see your online status. General Tab In “Global Contact Settings”, choose one option. If you choose “Allow only”, then all contacts will be able to contact you unless they or their domain are in the Blocked list (below). The “Blocked” section is optional. It lets you enter addresses and domains that will be prevented from contacting you.
Bria 3 for Windows User Guide – Enterprise Deployments Preferences – Devices Bria automatically detects devices at each startup, and selects the most appropriate device for each purpose. If you do not like this selection, you can override it on this panel. If you override a selection, it will apply the next time you start Bria, unless the device is no longer available, in which case Bria will again select the device to use.
CounterPath Corporation Table 3: Preferences – Devices Field Description Other Device Ring On Change this field only if you want to override the devices that Bria automatically selected. The device where you want to hear the phone ringing: the headset, the speakerphone, or none. Camera This field appears only on versions of Bria that include video functionality. Change this field only if you want to override the devices that Bria automatically selected. Select the camera model.
Bria 3 for Windows User Guide – Enterprise Deployments Preferences – Shortcut Keys You can enable shortcut keys to several functions. Click to enable shortcut keys. Then make sure the individual actions are enabled Customizing the Shortcut Key Combinations You can change the default key combinations. 1. Make sure Enable shortcut keys is checked and the action you want to change is enabled. 2. Select an Action and click Edit. The Edit Shortcut Key dialog appears. 3.
CounterPath Corporation Preferences – Network Table 4: Preferences – Network Field Network Connection Speed Description Select the type of network connection for your computer. The sliders move to show the bitrate that will be used for sending and receiving. These rates are typical rates for the selected configuration. If you know that your computer and network can handle a faster sending speed, click Custom and move the slider. It is recommended that you not change the receiving speed.
Bria 3 for Windows User Guide – Enterprise Deployments Preferences – Media Quality Audio Quality Reduce echos Turning this feature on improves sound quality. This feature is typically on. Reduce background noise Automatically attempts to remove background noise. Typically on for the speakerphone. Automatic gain control Preserve bandwidth This feature is typically on. When this feature is on, Bria stops sending audio when you are not talking.
CounterPath Corporation Preferences – Directory Generally, change the settings on this panel only if advised to do so by your system administrator. If your system administrator has instructed you to set the Directory type to LDAP or Active Directory, the only feature you should change on your own is Synchronize contacts from the directory. See “From an LDAP Directory or Active Directory” on page 38.
Bria 3 for Windows User Guide – Enterprise Deployments Preferences – Call Automation These settings let you configure how you want auto answer to handle incoming calls, when Auto Answer is enabled. (To enable Auto Answer, see page 15).
CounterPath Corporation Preferences – Advanced Table 5: Preferences – Advanced Field Description DTMF Set this field as directed by your system administrator. RTP Set this field as directed by your system administrator. Recording folder The folder where files for recording of phone calls will be saved. File transfer folder The folder where received files will be saved.
A Using Bria Add-in for Outlook You can install the Bria Add-in for Outlook when installing Bria, assuming that you have Microsoft Outlook™ on your computer. Bria Add-in appears as a panel in the To-Do bar of your Outlook window. You do not have to create an Outlook account within Bria in order to use Bria Add-in for Outlook. Make sure you have set up Bria. See “Installation and Setup” on page 3.
CounterPath Corporation Phoning a Recognized Contact or Number The Add-in recognizes content in a selected e-mail or calendar entry that is: • • A contact in the Outlook address book A number that looks like phone numbers. You can select one of these items and place a call.
B Troubleshooting Choose Help > Troubleshooting to display the Troubleshooting window. Testing Audio and Video Devices You can verify that your microphone, speakers and camera are working and can set the volume to a comfortable level without having to actually place a phone call.
CounterPath Corporation Testing the Network Connection You can verify that you are successfully connected to the network.
Bria 3 for Windows User Guide – Enterprise Deployments Testing Audio Quality While you are on a phone call, you can test the quality of the audio. Note that to perform a valid test, you should be on an established call (not a call attempt).
CounterPath Corporation Diagnostics Only use this panel if instructed to do so by your system administrator. To start logging Bria activity and send a logging report to CounterPath customer support: 1. Click Start Logging. The first Diagnostics Logging window appears. 2. Select the problem you are experiencing and click Start Logging. 3. On the second Diagnostics Logging screen, click Finish. Logging will start. 4. Perform the actions you want to capture; for example, attempt to make a phone call. 5.
C Application Hot Keys Function Keyboard Shortcut Decline an incoming call Ctrl - D Redial the last dialed number Ctrl - R or Ctrl - R then Enter End the call Ctrl - E End the conference call (hang up on all participants) Hold or resume the call when the focus is on Ctrl - H this call panel Mute when the focus is on this call panel Ctrl - M not done yet Ctrl - T 83
D Contact List Headings Following is a list of all the headings that are used in the Bria contact list. This list can be useful when formatting a contact list in order to import it into Bria. For details, see “Populating by Importing Contacts” on page 39 The same headings are used for both Bria for Mac and Bria for Windows.
E Other Ways to Run Bria E.1 From a Hyperlink You can attach a hyperlink to a phone number or softphone address that, when clicked, starts Bria and dials the number. Attach a hyperlink with this format: dial For example: dial kperera@domainA.com E.2 From the Command Line You can start Bria from a DOS prompt. You may need to add the install directory (typically c:\program files\counterpath\bria 3) to the PATH.
F Glossary Broadband Codec Dial plan DTMF Firewall HID IM MWI Narrowband Presence PSTN SIP account softphone address USB device vCard VoIP XMPP account Broad or wide bandwidth. In data transmission, the wider the band, the more data it is possible to transmit in a given time span. A cable, DSL and ADSL connection to the network provide broadband for data transmission. A dialup or ISDN connection typically provide a narrow bandwidth for data transmission.
